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Snapdeal.com reviews & complaints page 686

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Address: Ahmedabad, Gujarat

Purchased a UNIC LED Projector. Received ok, but light is so dim it can't be seen on a white wall in a darkened room. Quality satisfaction as stated on their website apparently doesn't extend to electronic goods. One conversation included an explanation that once the 'seal' has been broken on the packaging of an electronic item it can't be returned. Except there is no 'seal' - not even tape - on this box, and the invoice was inside the box!
I have been pursuing this for over a month. Today I posted to their Facebook page, and they claimed to be very interested in helping - except their interest seems as genuine as their guarantee.
I've published a site with forum - http://snapdeal-liars.com for anybody else who wants to complain about Snapdeal.

Aug 14, 2020

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from Delhi, Delhi

Jul 8, 2014

Verified Support

Dear Russellcunning,

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Online Team

Snapdeal.com Customer Care

from Delhi, Delhi

Jul 15, 2014

Verified Support

Dear Russellcunning,

Further intimation on your concerns highlighted earlier and information about your contact details are awaited from you; please let us know if we can be of any further assistance. You can contact us on [protected]@snapdeal.com.

Regards,
Snapdeal Online Team

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Address: Ahmedabad, Gujarat

PATEL ASHISH [protected] [protected]@gmail.com My Order Number: [protected] Product Name: Ambrane Power Bank P[protected]mAh) First time I have placed order on this website.I received my product 2 days late. Then I noticed that its LED is not working properly.I complain them within 7 days. I make call to company more than 5 times for my reverse pickup. My battery bank's reverse pickup was not done by company. They take 2-3 weeks for reverse pickup. Finally I CURIOR them from my side. I received my same product again. That was exchanged. Now this time I didn't received iPhone5's lightning charger. Then I complained to the company. They didn't resolve my problem. Now after 2 months I called snapdeal. First of all I called at 1.25AM. So the caller agent was dead. He was sleeping on duty time. I told him to speak loudly. But he didn't. He said to me, "sir just disconnect the call and call again" and not in proper manner. He was telling me like he was my boss. He said that u didn't make any call for iPhone5's charger. Really moral of my this story is "NEVER VISIT SNAPDEAL.COM" "NEVER N EVER FORGET ABOVE STATEMENT". i have very bad experience with this company. i ll never advice to go for this site. Just waste of time and just waste of money.

Aug 14, 2020

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from Delhi, Delhi

Jul 7, 2014

Verified Support

Dear PATEL ASHISH,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

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Address: Sundargarh, Odisha

Respected Sir

Order ID [protected] 15th, June 2014 Photron Stedy 450 Tripod
The above mentioned line contains the order Id of a tripod which I had placed on 15th july. I have lodged a complaint to snapdeal nearly six times and all they could do was regret the incovenience caused to me. They have still not shipped the order. I asked they to cancel it but the so called wise custome care person told first receive the order then return it then we will initiate refund. Have you guys decided to completely runi your brand Snapdeal and is there no accountability. Dear CEOS and COOs, you started small and reached at this level due to young customers like us who book buy things online. Why do you not have a customer care no. in which human beings speak rather than a recorded voice. I tried calling it told my order didnt exist after entering the order ID. Please let me know. I just did one mistake trusted you and ordered a tripod from snapdeal. Is it such a big mistake, I would not henceforth and also inform my peers about the mental agony you cause and the poor filthy and shabby grievance addressing system you are? Time is money. Twenty days have passed still order is not shipped from your end, you are not cancelling it and also not initiating refund. Just sitting like a sadist doing nothing watching the customer feel like a fool. Ordered product not received it, neither is there a clear word from your end regarding the shipping details. Register my severe complaint and I would personally request the CEO snapdeal to make guidelines strengthen your company otherwise pure arrogance on the part of your company as it seems will end your growth soon. Do something spread it among your colleagues. Customer satisfaction is your moral obligation, you should not cause trauma and mental agony to them intentionally.

+1 photos

Aug 14, 2020

Complaint marked as Resolved

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Snapdeal.com Customer Care

from Delhi, Delhi

Jul 7, 2014

Verified Support

Dear Kumu Kumar,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

biswanath.chatterjee1

from Mumbai, Maharashtra

Oct 21, 2014

Hi,

My contact number is [protected].I had placed an order having order#[protected] on 10th Oct.Initially it was shown order will be delivered by 13th.Then date changed to 21st oct.It's already 21st Oct day end and order has not reached yet.Please take action on this.

Vinaya Panchal Shinde

from Mumbai, Maharashtra

Oct 30, 2014

I have ordered a Remote Control Helicopter And Remote Control Stunt Car Combo with order No [protected] on 16-Oct-14 and made online payment for the same. Estimated time for delivery was 25 Oct- 2014 days .I am yet to receive the delivery after almost 2 Weeks.
I was planning to buy other stuff online from Snapdeal.com in going forward. But I doubt after this bitter experience i.e., delay in delivery, I will be buying anything online from Snapdeal.com

ujjal65536

from Gurgaon, Haryana

Nov 18, 2014

I have order mobile phone and make payment online and more then 4 days no update..also.wrong info update in sanpdeal website that deliver 1 business day now customer care is not responding and courier company don't have any update..

Snapdeal customer care is saying system is not working, courier team phone is not working..
Snapdeal Order: [protected]

Regards
Ujjal
[protected]

Aryanviren

from Delhi, Delhi

Nov 19, 2014

Hello Snapdeal Team,

I would like to know about my pending order, Order Number: [protected]

Can I please get a final status on this order. I bought the order on 6th Oct and this was to be delivered by 10th of Oct. I called the customer care on 9th Oct and I was promised by that rep that the order will be shipped on 10th and it will reach your place within next 4 days.

Again I called your customer care team and I was told that we have your order status as pending so it will be definitely cancelled and you will get a refund. I said that the same product is still available on your website but it’s around 4900Rs now. She said then you will have to buy that product on the same price then, I don’t understand what is happening here. Is this some kind of a competition going on there?

Its now more than a month. I have got no response from your team even once. I have all the recodings of your cust care reps and supervisors which states fake commitments. I have 11 emails with diffrent difrrent compliant numbers. My citi bank has been deducted twice for the product and the product is no where.

Please help.

Thank you.

Virender SIngh
[protected]

Nishu Goswami

from Pune, Maharashtra

Dec 3, 2014

I bought steelo 18 pics from snapdeal.com on 11th nov 2014, they said it would be shipped in 3 - 4 days, then they said since apologize saying it would take another couple of days. Then they stopped sending any communication. I called service centre, the person said we will give u a feedback latest in 1 day but no feedback. All the other communication i am attaching here.

Even after me writing to them they send an automated email saying the product will be delivered.

They have got a pathetic service and no sense.

I have already paid for steelo 18 pics in a month advance. The money is already into there account and they dont care. They are using public's hard earned money .

yesterday 2 Dec mail snap deal send to me

Dear gaurav,

We are sorry to inform you that we would not be able to deliver Steelo 18 pcs PET Contain.. of Snapdeal Order No. [protected] as the product was lost in transit by our courier partner Ecom Express.

If you had made the payment in advance, we will initiate the refund process within 48 hours; the amount will be credited to the account you used to pay for the order. After the refund has been initiated, it may take up to 7 working days for the amount to reflect in your bank account.

Please accept our sincere apologies for this instance. We hope you understand that this is a rare instance and give us a chance to serve you again.

For any query or assistance, feel free to Contact Us
Visit Snapdeal from your mobile phone now - Web : m.snapdeal.com

7 Days Return
100% Money Back Gurantee
Guranteed Complaint Resolution
Dear gaurav,

Thanks for your purchase with us!
Now you can check the real time status of your order [protected] anytime by clicking on the following link. Track Your OrderNote: Post shipment, the delivery of your item(s) will take anywhere between 1 to 4 days depending on the location being served. For any query or assistance, feel free to Contact Us
Visit Snapdeal from your mobile phone now - Web : m.snapdeal.com
Install Apps Follow us on In the mean time, check more products at www.snapdeal.com

RASHMI SHREE PALO

from Mumbai, Maharashtra

Dec 9, 2014

I
ordered [protected] for a VLCC Shampoo on 21st November 2014 from snap
deal to be delivered at my hometown, for which they charged me for
delivery as well.

It's
been 20 odd days now and my product is not delivered. I kept following
up with the customer care reps and they have been giving me false
promises saying it will be delivered in next 24 hrs and so on. I even
told them the very first day that if it can't be delivered plz cancel my
order but again I was given false promises.

I
received no e- mails for the delay caused, no intimation. Today again
when I call for the enquiry they say me that the courier service had
returned the product because they didn't find my adress. However I
haven't received any calls asking for the address.
There is no email intimation for the same.

Now
I am asked to wait for another 7 working days to get the refund. This
is intolerable, after umpteen number of follow ups n tension they
neither deliver the product nor intimate and behave indifferently
towards the customer.

I
am highly irritated with my purchase from snap deal and expect a
compensation for the agony and irritation which has been caused.

shri_kumar123

from Bargarh, Odisha

Dec 20, 2014

i was given order from snapdeal.com but without delivering product they updated it deliverd.now they have already taken three months time for solving this issue,
order ID-[protected]
14th, October 2014
Math Skills (1 Month)

one product of snapdeal was delivered in damaged condition but they have not completed reverece pickup till date three months already lapsed in it,

order ID-[protected]
14th, October 2014
Surya DZ18B5 Induction Cookers

shri_kumar123

from Bargarh, Odisha

Dec 20, 2014

without delivering product snapdeal has updated product deliverd in its website and they have already taken three months in resolving this issue
order id-[protected]
14th, October 2014
Math Skills (1 Month)

one product was delivered damaged from snapdeal and they have taken three months but still reverce pickup of product is not done
order id-[protected]
14th, October 2014
Surya DZ18B5 Induction Cookers

several times snapdeal has promised to solve this issue in next two days but it has not done.so please suggest to solve this issue

dinesnapdeal

Dec 24, 2014

i ordered 'chariot rocking chair on 14th dec . product is not yet delivered . we already paid the cash online.

Deepak mrunmai

from Gurgaon, Haryana

Jan 13, 2015

Order details.
Order no [protected]

Request complaint 14322828

I have purchase product from snapdeal on 9th Dec 2014 product delivered after 10 day's. But i have received damage product. I have raise complaint then they collect that faulty product. But till i have not received replacement product.

I have call to snapdea and they give confirm product will deliver on 06 Jan 15 but not recd after again i have call to snap deal and they given next date 12 Jan 15. But till product not received. So take strong actipn again snapdeal.

gaura45

from Delhi, Delhi

Feb 14, 2015

I am writing this letter to express my disappointment with a recent purchase from Snapdeal. I am Sandeep Prajapati, I placed an order from Snapdeal of "Micromax Canvas Gold A300 White" on February 1st, 2015 my order No. is [protected]. I received a message from snapdeal about status of my phone they handed over my product to Delivery courier service peoples(Tracking No. is[protected] on February 5th, 2015 they ensued me to deliver my product "ON OR BEFORE FEBRUARY 7th, 2015" But when I haven't received my product till Feb. 9th, 2015 i contacted to customer care of snapdeal they said you'll receive your product in 1 or 2 days but when i call them on February 13th, 2015 they said your Phone has been lost by delivery courier service provider and suggested me to reorder the phone again.
i just wanted to ask Snapdeal that is this the way of handling your customers.
1 side where snapdeal spends lots of money for the promotion of their brand building but on the other hand they are failed to gain the trust of their valuable customers. On the other phase of such a competitive Industry where every organization is running to build a good Customer relationship, companies like snapdeal break the trust or loyal customers like me..

Now i want my phone as soon as possible or else i''ll continue doing more negative promotion of your company like this and i can go for court case as well

Thank You.

Akashdeep Ghosh

Mar 26, 2015

I had ordered a combo of 2 mosquito killer racket from Snapdeal. Com...
Order id: [protected]
They dispatched the product through xpressbees courier...
after coming to my nearest hub, it is showing DELIVERED...recieved by SELF...BUT I didnt get the order delivered to me...

dbaskar

Mar 31, 2015

Hi, <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />

I have ordered a mobile through snap deal and paid entirecash (Rs15000) on the first day. I got only one message with tracking no[protected]and said the product will be delivered on or before 23rd march 2015.When I contact the Delhi contact number found in my message, they asked me tocontact Pigeon Express
I contacted multiple times Pigeon Express and every time, noproper response. Still now I didn’t contact get the product. Now I see snapdeal slashed the price Rs500.I called last week Pigeon Express and told that myfamily members are not available after 27th March either they coulddeliver to my address before 27th or they can send my office addressif further delay.I spoke to them twice in different days and sent the address( to[protected] and [protected]).When I called today [protected], they are saying thatthey cannot deliver the product to me. Iam really frustrated.My money is gone and no product!

bose8515

from Warangal, Telangana

Apr 5, 2015

Pl find my order number 25th march i place the oorder but I didnt received even below conveconversation with your people nol
Ishproplproplticolour Embroid... of Snapdeal Order No. [protected] has been HANDED OVER to SP-BOM-EAST courier. Tracking number is EA[protected]IN and will reach you ON OR BEFORE Apr 01, 2015. Track order on mobile bit.ly/1c5LBto
Dear customer, item [protected] has been dispatched by SP-BOM-EAST AWB no. EA[protected]IN. You can contact courier service at [protected].
Dear customer, item [protected] has been dispatched by SP-BOM-EAST AWB no. EA[protected]IN. You can contact courier service at [protected].
Dear customer, item [protected] has been dispatched by SP-BOM-EAST AWB no. EA[protected]IN. You can contact courier service at[protected].pro pl prop

still i am not received again and aagain send fake courier AWB number and phone number wwhy

hritik sinha

May 25, 2015

I ordered brown ankle length s ordered in 16 may 2015 order id is [protected] is not delivered plz reply soon

Anilkumar Sreevarahathu

from Delhi, Delhi

Aug 27, 2015

Order no-[protected]
Tracking no[protected]
My phone no- [protected]
I am T.Anil kumar.I cant track my item.please send detail

Snapdeal.com Customer Care

from New Delhi, Delhi

Aug 28, 2015

Verified Support

Dear Anilkumar Sreevarahathu,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Online Team

Snapdeal.com Customer Care

from New Delhi, Delhi

Sep 24, 2015

Verified Support

Hi Anilkumar Sreevarahathu,

Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.

Thanks,
Team Snapdeal

suman nayek

from Kolkata, West Bengal

May 23, 2016

Snapdeal.com — Due to defective product

My self Suman Nayek, 07/05/2015 i was ordered a wrist watch, order no. is [protected] and 09/05/2015 i got this product.Since frist day it is not working properly.So i want to exchange this product as soon as possible.

kumar naviya

from Aluva, Kerala

May 24, 2016

power bank notworking

xiaomi 10400mah power bank order no:[protected] NOW NOT WORKING GIVE ME THE NEW POWER BANK

suresh.vaatsalya

from Bengaluru, Karnataka

May 24, 2016

Item Not yet received

Docket Number 83013308 this item till not yet received

krsnaidu

from Delhi, Delhi

May 31, 2016

supply of damaged product

you have supplied damaged pureit classic 23 liters bearing sl. no. RPW[protected]. You are requested to replace the damaged piece. K R S NAIDU O[protected]

amitkunar12

from Delhi, Delhi

Jun 14, 2016

got me empty parcel

I bought hp voice tab6 from snapdeal but got me empty parcel i have coplained 25 days ago but not got me on my complain no.9421830 please help me

kavitha N P

from Bengaluru, Karnataka

Jun 15, 2016

missing of order number

i place an order on 23rd nov in the name of Kavitha .N.P. But i lost my order no; Can u help me with regards...at a time of booking ...i Gave [protected] diz number...

sandeep sh

Jun 15, 2016

Emergency light 10 w

Sir, I got the faulty item from snapdeal & I return it I played money for that.
But still I'm not getting my product.
Pls contact me ..

My contact no is [protected]

Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 16, 2016

Verified Support

Dear sandeep sh,

Thanks for reaching out to us. Kindly share your order id or complaint number with us at [protected]@snapdeal.com so that our team may assist with your concern.

Regards,
Team Snapdeal

Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 23, 2016

Verified Support

Dear kavitha N P,

We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on [protected]@snapdeal.com so that we may assist you further.

Regards,
Team Snapdeal

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Address: Gautam Buddh Nagar, Uttar Pradesh

I have ordered wall clock from snapdeal and got broken piece and after 10 days with proper follow up I got replacement. This time same story. After 10 days they said they are unable to replace this. Now it is more than 15 days after 2nd incident I did not get the refund.

Mail from

sukhvinder singh, Jun 21 10:38:

With reference to your complaint number 7247*, we apologies for not being able to generate replacement as we had promised owing to certain issues at seller’s end and hence we would be refunding the amount paid by you.

Please accept our sincere apologies for the inconvenience you may have experienced in respect to [the issue]. We request you to treat this incident as an exception and not as a yardstick to evaluate the quality of service, we strive to achieve for our valued customers.

Regards,

SnapDeal Team

In case of any further assistance or clarification on this issue, please reply back to this email.

Assuring you of our best services always,

Yours sincerely,

Customer Service Team – Snapdeal.com sukhvinder singh, Jun 21 15:33:

With reference to your complaint number 7247*, we would like to inform that we’ve received and verified your NEFT details. We’re now INITIATING the REFUND process.

Please note that your amount will reflect in your bank account within next 5-7 working days.

We hope we’ve solved your issue to your satisfaction. We again apologize for the inconvenience caused.

In case of any further assistance or clarification on this issue, please reply back to this email.

Assuring you of our best services always,

Yours sincerely,

Customer Service Team – Snapdeal.com

Aug 14, 2020

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from Delhi, Delhi

Jul 7, 2014

Verified Support

Dear onlyTruth888,

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Online Team

Snapdeal.com Customer Care

from Delhi, Delhi

Jul 15, 2014

Verified Support

Dear onlyTruth888,

Further intimation on your concerns highlighted earlier and information about your contact details are awaited from you; please let us know if we can be of any further assistance. You can contact us on [protected]@snapdeal.com.

Regards,
Snapdeal Online Team

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Address: Kolkata, West Bengal

''Reason For writing - I have already Placed order User Name - Suva Ghosh User Email - aghosh.[protected]@gmail.com Contact Number - [protected] Comment - I had ordered for a battlefield 4 ps4 disc but I received a battlefield 4 ps3 disc .Please replace it or refund my money via sd cash. Order Id - [protected]''-I had sent this mail but still nothing has been done till now.

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from Delhi, Delhi

Jul 5, 2014

Verified Support

Dear Ankit Ghosh,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

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Address: Agra, Uttar Pradesh

I purchased one Huawei E3131 Data Card (Black) (order no:[protected]) on 22nd May from snapdeal. but i get the wrong product instead of that product which i saw at the time of making order. after that i placed my refund request but till date i ddnt get my refund back as i made my calls and mails to them.

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from Delhi, Delhi

Jul 3, 2014

Verified Support

Dear Alok Gupta,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

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Address: Ghaziabad, Uttar Pradesh

I had ordered a phone on snapdeal.com(Order#[protected]) on 8th Mar, 2014 using my American Express card under an offer to get a Rs2000/- cashback. Till date (2nd Jul), i have received no refund. I have filed complaint end number of times now and every time what I get to hear is that your complaint will be resolved in 48 hours and then nothing happens...No refund, no call, no notification and this goes on and on and on... I request my fellow online buyers first of all not to buy from snapdeal as their customer care is pathetic and secondaly, if they do, then please don't go for their cashback offers.

Aug 14, 2020

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Address: Chennai, Tamil Nadu

I ordered pigeon rapido cute induction cook top in snapdeal. For the first time they have sent me a faulty product and they accepted for replacing it and second time the replaced product was a faulty one. It was not working right from the first day after receiving it i.e June 30th 2014. I again asked snapdeal for replacing them. Snapdeal has wasted three weeks of my time with the faulty products. Now again I am not even sure if it replaces his faulty one or not.

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from Delhi, Delhi

Jul 2, 2014

Verified Support

Dear Paidimarri,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

Snapdeal.com Customer Care

from Delhi, Delhi

Jul 15, 2014

Verified Support

Dear Paidimarri,

Further intimation on your concerns highlighted earlier and information about your contact details are awaited from you; please let us know if we can be of any further assistance. You can contact us on [protected]@snapdeal.com.

Regards,
Snapdeal Online Team

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Address: Bangalore, Karnataka

I have ordered a V-Guard Stabilizer from SnapDeal. The shipment arrived 3 days late than the promised date. When i opened the product, i found that it is broken at the bottom. Attached the image of the damaged stabilizer. They promised for replacement/refund. Dont know whether it will work or not. Junk Service + Damaged Product + Untrustworthy = Snapdeal

+1 photos

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Snapdeal.com Customer Care

from Delhi, Delhi

Jun 30, 2014

Verified Support

Dear Sumith KV,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

Snapdeal.com Customer Care

from Delhi, Delhi

Jul 7, 2014

Verified Support

Dear Sumith KV,

Further intimation on your concerns highlighted earlier and information about your contact details are awaited from you; please let us know if we can be of any further assistance. You can contact us on [protected]@snapdeal.com.

Regards,
Snapdeal Online Team

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Address: Surat, Gujarat

I have received my order No [protected] for SWISS PRO 14 Kg Adjustable Rubber Dumbbells + Rubber Coated Dumbbells Rods + Leather Gym Gloves on 16th June 2014. The product quality was very cheap and different and far away from the actual description on the portal and I am quite unsatisfied with the product quality. The rubber coated weights are stinking badly (no one can keep that stinky things inside home) and the rubber coating is coming out in form of granules / dust. This clearly indicates the poor quality of the product. Also the material of dumbbells rod is iron and the silver paint / coating is also got faded and rusted. The weight stoppers (as shown in the web image) are very different and inferior in actual product. I was a fan of snapdeal but this product is really inferior in quality. Upon Calling on the toll free number I have been assured for the return of the said product and advised to repack the same. A complaint number and assurance for reverse pickup by M/s Gati Cargo has been assured. but days after days passed and no one came for the pickup. I have called to M/s Snapdeal for so many time and every time I have been given 48 hrs pickup assurance and a new complaint number. Even after so many emails and numerous discussions with Snapdeal representatives over your customer care number but till now nothing happened so far no one contacted me / picked the parcel for reverse pickup. This is so disheartening that a company who commits so much for their product quality and customers is behaving so strange. It is very sad that whenever I have discussed with Snapdeal representatives every time a new 48 hrs time-lines has been given for the reverse pickup of the product but after passing of 12 days no action has been taken. Company is cheating customers by making false commitments, please do not buy anything from Snapdeal. Sandeep Gupta

Aug 13, 2020

Complaint marked as Resolved

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Snapdeal.com Customer Care

from Delhi, Delhi

Jun 28, 2014

Verified Support

Dear Sandeep,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

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Address: Mumbai City, Maharashtra

1. On 14th April I placed order in Snap deal for IFB 25Ltr 25 Bc3 Convection Microwave Oven Black (Order no:[protected]).When I received it was faulty.I informed snap deal and waited for one week.All the time they were telling wait for 24hr.But no way
I contacted IFB : IFB told that they don't have any dealing with me and they cant help me as invoice is in the name of SNAP deal. I asked them I am having bill please send one representative, no way they simply cut call telling that contact snap deal. I again fought for some days but no result.At last one guy from customer care mentioned seller name and goggled and found that guy.I contacted him, he send one maintenance person and repaired that.

I don't know after spending lots of money and got only a repaired one.IT ALL HAPPENED BECAUSE OF WORST SNAP DEAL.I made more than 100s of call..
each representative will tell different norms there.In efficient SNAP DEAL.

2.Again I placed order in SNAP DEAL on 10th June, today 27th not yet delivered.When i asked courier team couldn't deliver the same because of wrong pin.When I asked what is the pin they told the correct pin, then they changed to mobile no..then I told from same no only I am calling.
When I contacted SNAPDEAL the told they are helpless.
I got a message that "our courier partner has initiated return due to issue at their end .Inconvinence regretted"
They also told me that if I want same product order again but price increased, should pay extra.
After waiting so many days they are asking me to pay extra.
This is too bad.

Please stop purchase from Snap deal, all those uses Snap deal.Use Mintra, jabong..their way of behavior is very good..

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from Delhi, Delhi

Jun 28, 2014

Verified Support

Dear Azhar Aliyar,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

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Address: Dakshina Kannada, Karnataka

i have ordered a pair of pants and need a size replacement. it takes them one day to reply to my mail and i have to return it within 7 days of delivery. im nt able to reach them and this is a deliberate action from there side. really frustrated with there service my order id is [protected]. i strongly suggest ppl to avoid this site. clumsy delivery and very clumsy customer service. PLEASE DONT TRUST SNAPDEAL. ~frustrated cutsomer.

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Snapdeal.com Customer Care

from Delhi, Delhi

Jun 27, 2014

Verified Support

Dear Sahana Kumar,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

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Address: New Delhi, Delhi

Dear Sir, order no.[protected], complaint number: 5987975, i brought a sleeper but wrong size diliver to me i requested to arrange a pickup request he told me the guy will come in 3 to 4 days. I followed and then he told me to send the product by courier. Snapdeal will refund u both courier and product charges.courier charge is 176 and product charge is 399 I sent it that time. He confirm that he received the courier and I will get both amount within a week. I wait but didn't got any amount. I called he asked me to send my account statement which I sent. Then I called he told me that will get in 2 days. I mailed snapdeal 10 times but they don't revert then then I called snapdeal more then 20 times and waiting for last 3 months for amount but I didn't got any amount all times they told that wait for 2 days ur money is under trust pay. I also completed on akosha they respond in starting but now they are not responding any mail. I called snapdeal about 200 rupees and my courier n product charges is 575. Plz suggest me what should I do now. Regards Shweta pathak [protected]

Aug 14, 2020

Complaint marked as Resolved

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Snapdeal.com Customer Care

from Delhi, Delhi

Jun 25, 2014

Verified Support

Dear Shweta Pathak,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

Akosha Team

from Delhi, Delhi

Jun 25, 2015

Dear Shweta pathak,

We were going through old complaints that we were not able to resolve and came across the one filed by you (#802297). I know this is very late but we are extremely sorry that we could not help you. Resolving consumer complaints is very challenging and we are not successful every time. We are learning from our mistakes and trying hard to get past the constraints that we still face to improve the resolution rate. Hope you will also understand our situation.

Here's a post on Quora from our founder which explains the constraints that we face and what we are doing to improve: http://www.quora.com/Is-Akosha-actually-able-to-resolve-consumer-complaints/answ...⇄
Hope this helps.

Regards
Online Team
Akosha

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Address: Chennai, Tamil Nadu

There are two order for which my amount got debited but no order number
came. Then i sent all details to customer care and they refunded only
one amount. Still after one month waiting for another amount to get.
here are the order numbers. [protected] - got refund. [protected] -
still no refund and status as delivered for this. here is the trancking
detail which clearly says, it sent back to their place..
http://www.bluedart.com/servlet/RoutingServlet?action=awbquery&awb=awb&h...⇄

Solve
my issue or else i must take action soon.

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dineshjumani

from Jeypore, Odisha

Aug 7, 2015

i am also in same situation they refunded my money for only one mobile and still they need to give me for remaining 3 mobiles

Online cheater, worst customer care - Comment #2205809 - Image #0

Online cheater, worst customer care - Comment #2205809 - Image #1

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Address: Bangalore, Karnataka

Snapdeal is the worst of all e-commerce websites. I ordered a mobile phone from Snapdeel on 13th June, the product was delivered after 5 days on 18th June. When I asked for a replacement the Snapdeal agent was very rude in his reply and blamed the issue with device on me. After repeated calls eventually they agreed for replacement to be delivered to me 24th. They didn't check with the seller whether product is available or not and I was told the replacement is already shipped from their side. Yesterday they mailed me saying the product cannot be replaced and money will be refunded back to my account in 5-7 days. Such pathetic and disgusting customer service who doesn't care about its customer the moment a product is bought from their website. DON'T BUY FROM SCAMDEAL.

Thanks
Sandeep

Aug 13, 2020

Complaint marked as Resolved

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Snapdeal.com Customer Care

from Delhi, Delhi

Jun 24, 2014

Verified Support

Dear Sandeep,

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Online Team

sistem07

from Kolkata, West Bengal

Jun 26, 2014

13 days after placing the order neither my money nor the mobile phone has reached me. One of your customer care agent was also rude when I enquired about the delivery of my product. Have you fired him yet?

sistem07

from Kolkata, West Bengal

Jun 26, 2014

I would request strict action to be taken against Snapdeal for frauding its customer and selling faulty products. They commit to sell their products without checking with the seller whether the product is available or not. The money being used for purchase is blocked the moment you buy the product in Snapdeal. This is causing harassment to customers and the website never keeps its promise of timely delivery of products as advertised on their website. The customer service is also rude. Snapdeal should not be allowed to fool consumers.

Snapdeal.com Customer Care

from Delhi, Delhi

Jul 1, 2014

Verified Support

Dear Sandeep,

Further intimation on your concerns highlighted earlier and information about your contact details are awaited from you; please let us know if we can be of any further assistance. You can contact us on [protected]@snapdeal.com.

Regards,
Snapdeal Online Team

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Address: Pune, Maharashtra

This is to inform you that I have purchased product (Lenevo P 780 ) from website snapdeal.com on date 13 June 2014 on COD basis, order id [protected] .They promised me that the item would be delivered to me by 19 June and they provided me the courier name and shipment id ( Delhivery courier, Waybill num [protected] ) . I checked status of shipment (on 18 June) on courier site and found that they are taking my courier to Bihar first, then Delhi .I contacted Courier support number (+[protected] and asked them why when I live in Pune, the shipment is roaming in the whole India, They accepted their fault and assured me that it would be delivered to me soon . Then I contacted Snapdeal as well on same day, 18 June and told the same thing, Snapdeal team asked me to wait till 19th June and then file a complaint . On 19th June, As expected I didn’t received my shipment and I filed complaint with snapdeal for it .they never communicated me anything .I used to call them daily, they used to assure me that I will get the product .On 23 when I called Snapdeal, they blankly told me that this product will not be delivered to me now and I will have to go for a fresh booking .Now my doubt is who will compensate my time loss .Now since the product is listed is much higher price, who will compensate the price difference .I intended to gift this product on my relatives birth day, this delay has ruined that gifting moment, who will compensate for it ? I intend to apply in consumer forum for this .This is financial and mental harassment of poor and innocent customers .I want compensation of each and every loss of mine .

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Snapdeal.com Customer Care

from Delhi, Delhi

Jun 24, 2014

Verified Support

Dear Vikas Rajabhoj,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

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Address: Chennai, Tamil Nadu

Hello Team, I have ordered a product with Snapdeal on 10th of June. Initially the Estimated Shipping Date was mentioned as 12th of June and later when I checked, it is updated to July 17th. I have called customer care more than 6 times to enquire about this but I have not got any proper update till now, Today is 23rd and still they are telling the same words "We apologize for the inconvenience, we will be dispatching your product as early as possible". Even they have not updated their module to reflect this information, still it is showing EST time as July 17th 2014. Snapdeal is really going worst and they are losing customers trust in all ways they can. Let me know what could be done on this scenario? Here is the order number [protected].

+1 photos

Aug 14, 2020

Complaint marked as Resolved

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Snapdeal.com Customer Care

from Delhi, Delhi

Jun 23, 2014

Verified Support

Dear Karthick,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

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Address: Kohima, Nagaland

I placed order for Li-Ning Ultra Carbon UC3600 Badminton Racket (Sr) [protected] On 8th Jun 2014 for Rs.5036/- (Rupees five thousand thirty six) only. However, I was informed about the non-availability of the product by Snapdeal with the assurance that the amount of Rs. 5036/- would be Refunded back within 4-5 working days guaranteed under TrustPay. BUT TILL DATE, THE AMOUNT HAS NOT BEEN REFUNDED .

Aug 14, 2020

Complaint marked as Resolved

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Snapdeal.com Customer Care

from Delhi, Delhi

Jun 23, 2014

Verified Support

Dear Samsonsekhose,

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Online Team

Snapdeal.com Customer Care

from Delhi, Delhi

Jun 30, 2014

Verified Support

Dear Samsonsekhose,

Further intimation on your concerns highlighted earlier and information about your contact details are awaited from you; please let us know if we can be of any further assistance. You can contact us on [protected]@snapdeal.com.

Regards,
Snapdeal Online Team

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Address: Bangalore, Karnataka

Snapdeal.com shows lower prices if you search any product online compared to whats available in other online products. I am not sure how they manage it but when I book my product, either I get a damaged one and when I ask for protection under Trustpay.com which they say we are protected in, they dispute saying its more than 7 days while technically its little less than 7 days. So to sum it all, it seems a way of either selling products that are of second or third grade or use our money for buying additional stocks and then refund after a few days ONLY after you ask for details. The second part I have highlighted here has happened to me as I added a juicer 4 days back and did not receive any notification for the first 4 days. On the 5th day when I call, I am being told that there is a technical issue and my order would be cancelled (not even booked or will be shipped to me) because of technical issues. This is completely unacceptable as a company which can handle a huge supply chain logistic framework cannot handle a non-processed order. So in my experience and from the pulse of conversation I had with customer service, its clearly evident that snapdeal.com is a fishy organization and does not make sense to have any transactions with. I would humbly request the consumercomplaints.com authority to ensure enough regulation be brought to manage these online retailers to ensure no customer's money is in jeopardy. Regards Vinoth Kumar

Aug 13, 2020

Complaint marked as Resolved

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Snapdeal.com Customer Care

from Delhi, Delhi

Jun 23, 2014

Verified Support

Dear Vinothkumar Chendhilkumaran,

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Online Team

Snapdeal.com Customer Care

from Delhi, Delhi

Jun 30, 2014

Verified Support

Dear Vinothkumar Chendhilkumaran,

Further intimation on your concerns highlighted earlier and information about your contact details are awaited from you; please let us know if we can be of any further assistance. You can contact us on [protected]@snapdeal.com.

Regards,
Snapdeal Online Team

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Address: Rajsamand, Rajasthan

My name is Atul Bafna. I ordered a few things from snapdeal.com with my id tanvi.j.[protected]@gmail.com as COD. When the package arrived the courier guy called me up to pickup the order myself from his shop and pay. And if I did not come the same day he would resend it to snapdeal. I had to come home from office In scorching sun just to pickup the order and pay.. And since the order was bulky, i Had a tough time tackling it on my two wheeler. If I am to go to a shop 10 kilometers from my office just to pockup a courier in hot sun, i'd much rather go and buy stuff from local shop and buy at my convenience. What is the point of online shopping ?

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Snapdeal.com Customer Care

from Delhi, Delhi

Jun 20, 2014

Verified Support

Dear Atul Bafna,

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Online Team

Snapdeal.com Complaints & Reviews

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Refuse to honor satisfaction guarantee

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COD Orders are not delivered at home.

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