Snapdeal.com Complaints & Reviews

Recently I purchased Dell Vostro 2420 from Snapdeal. The product malfunctioned within 3 days of my purchase. I spoke to Snapdeal to cover this product under their '7 days Money back Guarantee'. They promised to get back to me within 48 hours and now after 15 days and even after repeated reminders there is no response from them.

Also, Snapdeal has purchased this laptop in April 2013, hence Dell is ready to consider warranty only upto April 2013 irrespective of my purchase date of 24 June 2013.

SNAPDEAL IS A REAL CHEAT ! BEWARE !

I have ordered a samsung 32 gb memory card on 23 june. The order id is [protected].the order is not received yet and the site snapdeal site show that order is delivered on 28 june. But the courier site show it is returned to origin on 6th july. Dtdc is courier site and tracking number is x01458249.i want my 1210 rs back.

i had purchase Samsung galaxy grand from snap deal on 03/07/2013 witch was as safer agreement to be delivered whiten 7 days i .e. 10 July 2013 till date
( 11July ) the phone has not even dispatch by the retailer ,according to them the phone will come in transit in next 48 hours,
the payment of the same i.e.18000 was debited at the time of placing order when i ask for order cancelled my apil was not heard
by the miens of this form i amit kumar wants this order to be canceled the and money of the same to be refunded to the to my account by snap deal,

my order details given blow
order number [protected]
phone no [protected]

Hi,

My order number is [protected] and complaint number registered with them is 2450206. I had purchased the product based on the comment that it is of free size, however when I received the product it was of smaller size and was unable to fit me. So I returned the product to them as per their email and now I am not getting any revert from them on the status and as per the courier company the product is already delivered to them and I am pretty helpless as they are not even acknowledging my single email.

I have paid INR 120/- in courier charges so anyways the offer through which I purchased got null due to such heavy charges and also I am not getting any revert from them. So Please if anyone can help me.

Snapdeal neither re-sending the product nor refunding after product damage reported

On 15th June, 2013, I ordered an Ajanta Pendulum Wall clock (Order No. : [protected]) from SNAPDEAL after making payment through credit card. On 22nd June, 2013, I received the product from First Courier service in damaged condition (wall clock glass broken into pieces) and also the color of the product was different from the one that I actually ordered.

Immediately, I contacted the SNAPDEAL 24x7 customer support[protected] and informed the same. The support person created a complain ticket (ticket # 2381757) and asked me to send a mail to [protected]@snapdeal.com with the picture of the damaged product. I send 4 pictures (inner ( Brand ) and Outer Packaging ( snap deal )) related to the damaged product that I received and sent them by referring the complain ticket # 2381757.
On 23rd June, 2013, SNAPDEAL asked me to send the product with all the accessories, Original Brand Packaging and invoice by a courier (not DTCC). In that mail, they promised that they will reimburse the courier charge once they receive the damaged product.

I returned the damaged product by First Flight Courier (consignment # ME0287012) as per the instruction given by SNAPDEAL and it costs me Rs 387/-. I mailed them and confirmed that I sent the damaged product with the courier slip (for courier charge reimbursement) as per their instruction.
On 27th June, 2013, the damaged product was delivered as I confirmed from First Flight Courier.

Since then SNAPDEAL stopped responding to me as I have sent several reminder for the status update of complain ticket # 2381757. I tried calling their 24x7 customer support[protected] several times but simply wasted call charges. Nobody has picked up the call.

On 3rd July, 2013, I received the following mail from SNAPDEAL with respect to complaint number # 2381757 which is very dissatisfying and embarrassing

“This is regarding your request number 2381757 for which we had contacted you 4 days ago. We have not heard from you in a while, and in our quest to help solve your issue as soon as possible, would request your immediate attention.
Here's the last response from our team.”

I replied in the mail that I returned the damaged product and also confirmed from First Courier about its successful delivery.
Again SNAPDEAL stopped responding to me and this time I decided to create another complain support ticket (ticket #2452298). On 4th July, 2013, they replied they will surely update me with the resolution within next 48 hours.

But Alas!!! Since then 90 hours passed but no body from SNAPDEAL has updated me with the status of complain.

Now I’m getting the feeling that I’ve been cheated by SNAPDEAL as they have neither delivered the right product with the courier charges that I incurred in returning the damaged product nor refunding the total money.

What should I do now? Please help me getting back my hard earned money from SNAPDEAL.

Dear Sir/Ma’am,

This is with reference to the order I’ve booked on[protected]:25:08 for Micromax Canvas HD phone.

Since, I’ve got this device I’m facing numerous problems regarding its operation.

I’ve decided to take it to the service center but for that i needed BILL of my purchase which I’ve misplaced.

So, I wrote to the snapdeal for providing me the duplicate copy of the bil. Snapdeal replied on June 27 (9.37 am IST) and asked me to give IMEI no. which i did on June 28.

Since then they’ve closed this query and are asking me for feedback on the query resolved. They’ve stopped replying to my mails and are not providing me the duplicate copy of bill.

This is not a good after sale service they are providing and they are mentally harassing me by doing this.

Please do the needful in this regard

Thanks,

Varun

[protected]
2.Street Junkies Purple T-Shirt i have paid rs. 600 to your blue dart courier courier toal i have received 4 tshirt. 2 tshirt is green and 2 tshirt is purple same coolour but not received Fort Collins Red-Coffee-Pink & Inkblue Pack of 4 T-shirts i have paid total 600 for 4 tshirt courier boy said total 600 rs. for parcel... again you send me 2nd shipment and courier boy said rs. 300 extra why should i paid for tshirt i have returned your parcel so plz do need ful i have send attachement of invoice and photo copy of t shirt...i have parcel all 4 tshirt my all product to this compnay but they said they received only one product their florr supervisor staff is always said they send my cash rs.600 my account but till date not givne any money to my account i purchaed product in[protected] last one month i suffering and calling my issue very bed experince kunal.[protected]@snapdeal.com ceo of her company i m also send complaint but they also not respond my queries their flooor supervisor said only assurance i had very bad experience in online shopping in snap deal i said be carefull to make order...i m ashish s soni from ahmedabad gujarat... delhi people are very cheated .....i m never buy any online product [protected]

I bought Karbon Titanium S5 from Snap deal whose cost was 11990/- and Order number was[protected] , received it on 21st may but the product was faulty and wrong of specifications( colour was deep blue instead of black that i ordered ) so the very next day i filed a complaint and they promised me to make an arrangement for picking up the phone back but they never did so finally i shipped them the product on 7th June and they confirmed that they have received the product on 17th June and asked to wait for 48 hours and they will ship me the product back,, but today its 7th June and still they haven't done any thing, and i m fed up , its been one month now and nothing have been done yet. i want my money back, or my phone. please do something

I had ordered intex aqua i5 via snapdeal order no [protected] on 17/06/2013. This product was to be shipped on 20/06/2013. However same was not shipped before 23/06/2013. Along with my order i was suppose to receive a 8 GB memory card free. When i received my order to my surprise this memory card was missing. I had immediately called & e-mailed snapdeal with regards to this problem(tkt no: 2396508; 2394799) on 24/06/2013. Snap deal says that they will give me snapdeal cash of rs 320 & i need to order same again from their website. I do not appreciate this as it is a insult of taking refund & ordering again. Snapdeal should ensure that I receive my memory card as same was promised by them but to my surprise they have stopped answering to my mails. Whenever i call customer support they say it is under process & a supervisor will give me a callback but same is not yet done. I have not received any reply/response from snapdeal This is very pathetic customer service & not at all apreciated.

Hi

Very Very Very Very Very worst response and service from snapdeal. I never get this much of frustration in my entire life. Now i got because of snapdeal. Never never purchase from snapdeal.com.

I placed order on June 10th and it supposed to deliver on June 13th. I paid the money (Rs. 4349) using my credit card.

Below are the order details:
http://www.snapdeal.com/orderSummary?code=a11ce6c92bcc6f45fb4d47e4d975bafa&o...⇄

Bluedart waybill no: [protected] http://www.bluedart.com

Pickup Date 11 June 2013
From Bangalore
To Hyderabad
Status Contact Customer Service

Still now i did not received the product, everyday i am calling them, and everyday different cs agent is picking up and telling that they need 24 - 48 Hrs of time.

Its been repeating since last 20 days. Till now i lost almost Rs 300 of money for mobile bill and lot of time waste and mental torture.

Customer support of Snapdeal never bothering and simply telling that they need more time and waiting for status from partners. And they will put call on hold for long time.

Could you please do the needful help??? What actions shall i take on these irresponsible snapdeal?

Thanks & Regards
Venkat

Hi Sir/Madam

I had placed an order in snap deal on 16th June 2013 my order id:[protected]- Handloom Wala (AC BLANKET) . They have dispatched my order on June 19th.I had payed Rs:349 through net banking. But till now they have not delievered my product. When I called to customer care they have not given me a proper response.Kindly get me a proper solution.

Thanking you

Hi Kunal and team,

I placed an order with below ref :

Your Order No. : [protected]
Order Placed On :[protected]:50:33


urgent support required as on 27 may i purchase product of diffrent
cost of rs 32203 on emi for 6 months .

latter on bill i got to know i have to pay full payment as 4 product
cancell by snapdeal due to non availibity .

snap deal assured the cost of four product will reflect as cash back
to my bill but for 3 it does and for 4th cancell product it reflect
cash back but details as cancell .. so over all emi cancell due to
snapdeal fault .
snapdeal admit its there fault but escaping and saying i have to pay
the bill in one go.

initially i order as per emi for 6 month how can i pay the full in one go.
need help how as following snapdeal every day from 17 th 2013 but not
getting proper response and snapdeal escaping.

now i my bill payment for credit card is comming in 2-3 days.

what i do...its making me lot of pressure and sanpdeal is hurting me
financial loos as well as social image loss.

Regrads
Gaurav Kumar
[protected]

I had placed an order for Puma Stamp Ind Black & White Slippers on www.snapdeal.com on the 15th of june,2013 via order no [protected] and had ordered for 7 no size of the slippers but on the delivery dated 20th june,2013 I found that the slippers were of 6 no size and found that the correct size for me would be size 8.I immediately contacted the customer support and my complaint was registered and I was promised that the product would picked up back within 4 business days and exchanged as per my requirements. They also promised me that they would contact me within 24-48 hours. But the company could not stand up to its words neither did I get a call nor has the pick up been arranged yet.i have called the customer support many times sometimes they they ask us to wait for the call and the pickup and many a times do not pick up the call.I haven’t got even a single response from till now.The issue has been harassing and disappointing.
I shall be really obliged if my grievances are heard and solved as soon as possible.

I purchased a Zebronics NC1000 Laptop Cooling Pad in Snapdeal.com online store. Order ID:2404406, They sent the item by Bluedart courier service with very low quality packing. By that I got damaged item received.

I raised a complaint and got auto generated "Snapdeal Customer Support Request #2404406" email. I this they mentioned representative will contact within 48 hrs. But they didn't contact. And even I tried to to contact their 24x7 cc service, They don't picking the cc executive.

Please suggest me anything to do for this.

I ordered one half sleeve t-shirt from Snapdeal (Order no. [protected]). After a long wait the order came to me through Blue Dart courier. After opening it I found out that they have sent me full sleeve one. I complained and their is no satisfactory response from them. Their customer care number is busy always and they rarely reply to my emails. Please help me to get my money back.

My Snapdeal Request is: 2236442, I have ordered twin pack pillow as on[protected], but I have received only one. I have tried number of times to your call center, but they are not received my call and if they were received my call your employees make false promises. They need time again and again for reverse back the product and replace the same. My Order ID - [protected] and Item Recron Bliss Pillow - Twin Pack is 2234733.
URL: http://www.snapdeal.com/product/recron-bliss-pillow-twin-pack/194632

Regards,
Mujibar Rahaman

I ordered a samsung LED monitor at snapdeal.com on 7th june 2013, which order number is [protected]. On 11th June I received it. On 12th June I complained to snapdeal about HDMI port is not working with this LED. Complaint number is 2294732. On 15th June snapdeal's courier service picked it from me for checking issue. In between 11th to 15th June I talked snapdeal's help desk's several representatives on their customer care number, and also emailed my concerns. No body cares about the customer, even some time behaving bad also. On 21st June I received a call from snapdeal about fault is found in the LED. So snapdear people will send a new one in 48 hours. and then after calling snapdeal and emailing them several times till today on 27th June I received again a mail with written that it will take 48 hours. snapdeal making fools to customer, this company is worst in the eCommerce field. Comparing to others snapdeal is standing thousands time below then them. Snap deal having worst service in the world.
Even it looks to me they will never send my product. Even now they are not picking phone even i waited 15-20 minutes several times, It only increased my mobile bill. From last 3 days two times their representative told me that their system is not responding now so they can not tell any thing about my complaint but they will call me in 4 hours, even more than 50 hours completed, no body called me from snap deal.
Snapdeal is worst. not to purchase any product if you don't want to increase your blood pressure.
--- Dinesh

Hi All, I bought JBL Cinema BD 100 5.1 channel 3D Blu Ray player from Snapdeal on 6/8/2013 via Credit Card with order ID [protected] and I was informed that delivery would be done by 6/11/2013. On 6/12/2013 I called the Customer Care (CC) asking why the product didn't reach my place, they informed that it is NOT AVAILABLE FROM VENDOR and that they DO NOT KNOW when it will be available. I waited till 6/16/2013 and called them a few times, but every time they told the same thing. So I cancelled the order on 6/17/2013 and the trouble began. On6/17/2013, even when the product was shipped and was sent to me, the CC person told me the order status is unkown so I cancelled it, but the order was already shipped. Meanwhile, I cancelled the order and booked it from another dealer on 6/17/2013. But on 6/21/2013, the order reached me and I refused to accept it as CC person informed me to do so as to cancel my order. But shockingly, the shipment went to some MUKHARJEE instead of me. Snapdeal had NO IDEA about it and when I called them, they knew it. They said it will be taken care of and on 6/24/2013, my order will be cancelled once the product is returned by the courier company. Now the product is still lying at courier company's office, I called them and they say they are awaiting Snapdeal's confirmation and when I call Snapdeal CC I still get the answer as SERVER DOWN or NO UPDATE. My credit card bill will get generated by the month end and I unneccessarily will have to pay the interest for an cancelled order. This is ridiculous. GUYS DON'T BUY THIS PRODUCT OR FOR THAT MATTER ANYTHING FROM THESE PEOPLE, OR YOU ARE IN FOR A SIMILAR SUFFERING!!

Hi,
I have ordered the following product on 15th June,2013 through www.snapdealcom.(*order details : [protected] and IFB 17 Pg2S Grill 17 Ltr Microwave Oven*) It is never dispatched neither shipped to the respective address. They didn't give me a follow up call @[protected] asap.
As I haven't recieved the order yet i just want to cancel the order right now and this an example of extreme unproffessionalism that I have ever faced during online shopping.So I want my money back asap.Please refund it back asap to the respective credit card account. After shooting emails and calling their customer care also they never contacted me or emailed me back. This is the 2nd time I am going through the same problem. They just cheat people.

Thanks
Shreyanka Saha
[protected]

www.snapdeal.com - One of the worst experience with “so called” well known shopping/deal portal recently.

A week later, I was sitting on my laptop surfing internet, I used to do lot of shopping online through various shopping portals, so I was browsing through various shopping portals and getting excited through offers provided by them, I come across very attractive offer for Asus Laptop on www.snapdeal.com. The portal was offering highly configured Asus Laptop around 28000 the original price of the laptop is around 46000. So, it’s obvious that I got more excited. I placed the order as I have trust on the portal due its past services.

On their site, they show the “Out of stock” text against the products which are not in stock with them, in my case, it was not in this mode. So they accepted the order. They have mailed order acceptance mail. So, that time I was so excited and encourage my friends to grab the deal. Two of my friend also placed the order.

After placing the order, I was eagerly waiting for the product to be delivered, but this time the havoc has been created by Snapdeal.

On third day of after the order, their customer care executive called me and informed me that my order is going to be cancelled by them due to lack of stock. During the phone I argued that and they twisted the statement that the price shown on the portal was wrongly stated.

After this call, I waited for status change on the site, they were not updating any status and then after two days of call they mailed saying they are not going to cancel the order but order will get delayed due to some issues with their vendor.

My anxiety led me to call their online call center which all time busy when I succeeded to connect with them they cut phone several times during the talk and I could not put my point.

So, again I had some hope to get the product to be delivered to me. But then again their customer care executive called me and informed that they are confirming to cancel order finally. Their CCR not allowed
transferring the calls to the manager. So this time also I couldn’t make proper communication.

They are doing such false pricing gimmicks to attract customers to their site. They are not listening to the customers. They are being very rude by the time. They completely are misleading customers.
In General,

It’s not customer’s fault to attract and put order to alluring offer (that’s what they actually want). It’s their mistake to quote wrong price on the portal. Why customer has to suffer due to their mistake?

I know that they will counter me arguing that they have clause in their terms and condition that they can cancel the order in case of wrong pricing. So, legally they are out of the fault but morally they are doing wrong practices. They are applying such wrong and negative marketing tactics to attract more users on the sites.

So, I have three main complaints with www.snapdeal.com
1) Why they are misleading customers through attractive pricing? Loophole technical capabilities.
2) Due to their technical inefficiency why customer has to suffer?
3) Very Very Bad customer service - Their customer care executives are cutting the phone during the talk. They don't listen the voice of customers. Customer can not even connect to their senior managers to put their point.

I got frustrated due to this kind of approach by this well know site. I request all friends not to use www.snapdeal.com in future. Spread this message to your friends and let them know about it.

Attachments: Order confirmation mail and the product image with price