Snapdeal.com Complaints & Reviews

i bought one woodland sandal from snapdeal, i didnt liked the product i caontacted them to for returning the product but 7 days passe no response from their end. whenever i call the customer care they say wait for 24 or 48hrs but till now no action has been taken till yet. please guys spread this message and help to shutdown this nonsense company. order number-[protected] worst service. MYNTRA IS BEST IN ITS RETURN POLICY saurav agarwal [protected]

I requested for refund of money and submitted the device back to snapdeal on 27th Oct 2013. till then snapdeal is unable to refund my money and they are not even speaking properly. My Kranti customer care executive simply disconnected call when i asked for refund of my money. Waiting for refund of money as it is 10 days for now.

Smamsung NP535U4c was purchased on EMI through HDFC credit card payment. On receiving the laptop it was found to have low battery backup which was immediately reported by mail. in three days it stopped working and as per direction of Snapdeal, Samsung was contacted. Samsung technician declared it not working as no display, and motherboard problem. Thsi was immediately informed to snapdeal and they suggested to return the product. It was received by Snapdeal as per their record on 14th Sept. Technical report of Samsung was also sent to them as per their requirement.

They claim that the laptop is working when they received it! I have asked for replacement or refund as it is a damaged piece.

Called them almost every day, even more than once in a day. All the time same reply that it is under consideration and to wait for '48 hours', which never got over.

As per their claimed Trustpay policy they would have returned money without any question asked, whereas I have also submitted Samsung technical report. If they do not resolve issue in 30 days they have to refund money but that also does not seem to happen.

Every time a different attendant at the call centre takes up different issue of the matter - like of battery or its working or documentation or 'its under consideration'

Supervisors do not attend, emails are not replied. I fail to understand their policies and intentions, and fate of this matter. Seeking justice.

Thanks and Regards.

- Dr Kamlesh Mehta

I was looking for a dual sim mobile and I have ordered NOKIA 109 mobile from snap deal.In the snap deal website they mentioned the details about NOKIA 109 in that they mentioned that the mobile is dual sim.But the mobile is actually a single sim mobile.This i came to know after i recieved the product from snap deal.I couldnt find the slot for inserting the second sim in that mobile.when i searched the nokia website i came to know that the product is single sim mobile.They furnished a wrong details in thier website which i believed and brought the product.I contacted the snap deal customer care they told me to resend the product back to them and they will refund the money after they recieved the product along with the courier charges.Which i did..i sent the mobile back to them.I sent them my account details as per thier request.after few days of continuous call made to them for asking updates regarding the refund they responded after few days that they delivered my money.they sent me only my courier charge of 250/- rupees.and that too they sent the money to a wrong account.when i contacted again and again they said that they will contact you in 24 hrs, 48 hrs but i never recieved any calls from them.Please do the needful .The charges of mobile is 1990/- + 250/- rupees = 2240/-(total charge) .I am attaching my email conversation which i recieved from snap deal.My ticket number :3005727(snap deal) my mail conversation with snap deal: [Snapdeal Support] Re: Nokia 109 Black (ticket #3005727) Inbox x Snapdeal Support <[protected]@snapdeal.com> Aug 27 to me # Please reply above this line for further assistance # In case of any further assistance or clarification on this issue, please reply back to this email. ________________________________________ Rahul Nautiyal, Aug 27 16:01 (IST): Dear maruthamkumar, This email is regarding your Order no [protected] We apologise for the inconvenience caused. You are requested to kindly send the pictures of the damaged product/Empty Parcel/ Wrong product/ size isues / unhapy within 24 - 48 hours for us to be able to follow up with the courier partner. Request you to please reply to this mail with the pictures. We at our end are trying to resolve your issue at the earliest. In case of any further assistance or clarification on this issue, please reply back to this email. Please note: We recommend you to please add [protected]@snapdeal.com in your inbox to ensure the emails lands in your Inbox and not in the spam/junk folder. Regards, Snapdeal Helpdesk [protected][protected][protected][protected][protected][protected]------ 1. India’s leading marketplace platform with more than 18 million subscribers 2. All products sold under TrustPay - Snapdeal's 100% Moneyback guarantee 3. More than 5 Lakh products from 4000+brands with free shipping across India to over 4000 towns and cities 4. Secure payment options – Cash on Delivery, EMI, Debit/Credit cards [protected][protected][protected][protected][protected][protected]------ Visit Now: www.snapdeal.com Sent From Snapdeal.com Customer Suport System Message-Id:X0KE99RR_521c8006b4862_2425beb[protected]_sprut marutham kumar <[protected]@gmail.com> Aug 28 to Snapdeal Hi, In the snap deal website it is stated that nokia 109 is a dual sim mobile .but actually it is having provision for single sim. I am expecting a quickly response from snap deal concerned executives .and let me what what can be done for this. • Click on Image to Zoom Rate this product! Share: Nokia 109 Black 1 year Warranty 4 Ratings | Read 1 Reviews | Write a Review Add to compare Cash on Delivery EMI on Rs 4000 + • Dual SIM • 1.8-inch display • 160 (h) x 128 (w) pixels display resolution • Operating keys: Send, Combined End and Power key • 3.5 mm Nokia AV Connector • 2.0 mm Charging Connector • 800 mAh battery capacity • Java games • Instant messaging: Twitter, Windows Live Messenger, Nokia Chat 100% Moneyback Guarantee & 7 Days Return Policy Know More >> Similar Products Nokia 112 (White) Rs 2859 Rs 2549 COD available Nokia 105 Rs 1249 Rs 1095 COD available Nokia 114 (Black) Rs 2549 Rs 2299 COD available Nokia 109 Cyan Rs 2189 Rs 1990 COD available Nokia Asha 309 Black Rs 6349 Rs 4750 Freebie COD available Nokia Asha 202 (Black) Rs 4149 Rs 3790 Nokia Lumia 510 (Black) Rs 10999 Rs 6449 Freebie COD available Nokia Asha 308 Black Rs 6149 Rs 4999 Freebie COD available Nokia 114 (Cyan) Rs 2549 Rs 2290 COD available Nokia Lumia 920 Black Rs 40699 Rs 30990 Freebie COD available Nokia 112 (White) Rs 2859 Rs 2549 COD available Nokia 105 Rs 1249 Rs 1095 COD available People Who Viewed This Item Also Viewed Nokia Asha 206 (Cyan) Rs 3859 Rs 3490 COD available Karbonn Kphone K1 Rs 1990 Rs 1699 COD available Micromax X286 Rs 1999 Rs 1549 COD available Micromax X272 Rs 1426 COD available Nokia 105 Rs 1249 Rs 1095 COD available Nokia 109 Cyan Rs 2189 Rs 1990 COD available Nokia 114 (Black) Rs 2549 Rs 2299 COD available Nokia 114 (Cyan) Rs 2549 Rs 2290 COD available Nokia 112 (White) Rs 2859 Rs 2549 COD available Nokia Asha 501 Rs 5999 Rs 5156 Freebie COD available Micromax X327 Silver Rs 2499 Rs 1713 COD available Nokia Asha 301 Rs 6169 Rs 5140 Freebie COD available Nokia Asha 206 (Cyan) Rs 3859 Rs 3490 COD available Karbonn Kphone K1 Rs 1990 Rs 1699 COD available Micromax X286 Rs 1999 Rs 1549 COD available Micromax X272 Rs 1426 COD available Description of Nokia 109 Black Nokia 109 comes with our Nokia Xpress Browser. Designed for people who want an easy-to-use and affordable Internet-capable phone, Nokia 109 comes with a familiarity of a traditional keyboard. It's cunningly designed to compress data by up to 90%. And that saves you pennies as well as loading time, letting you do more for less. Take your mates everywhere with the 109. Its reliable, quick internet connection means you can get all the latest gossip on Facebook, share your world on Twitter and tap up all your other favourite social networks quickly and easily. Life's better with friends, so get in the loop. Fill the battery to the brim and forget about it going flat. One charge gives you 7.5 hours of talk time - and a whopping 33 days of standby. Pages blast onto the screen with the cloud-accelerated Nokia Xpress Browser - and 90% data compression keeps the costs down too Technical Specifications of Nokia 109 Black TECHNICAL SPECIFICATIONS In Sales Package Nokia 109, Nokia Charger AC-11, Nokia Battery BL-5CB 800 mAh, Nokia Stereo Headset WH-102, Visual user guide, Small compact GENERAL FEATURES Form Bar SIM Dual SIM Business Features Organiser, Email, Nokia Chat Call Features Loudspeaker Handset Color Black CPU NA GPU NA SOFTWARE OS Version SW Platform, Series 40 Operating Freq GSM 900, GSM 1800 RAM 16 MB Java Yes Processor NA Sensors NA DISPLAY Type TFT Size 1.8-inch Multitouch No CAMERA Type NA MegaPixel NA Flash NA HD Recording NA Other Camera Features NA CONNECTIVITY Bluetooth No A2DP Bluetooth No Wi-Fi No 2G Network Yes 3G Network No HDMI Port No WLAN No DLNA No GPS Support No USB connectivity No GPRS Yes MEMORY & STORAGE Internal 16 MB Expandable Memory microSD card, up to 32 GB MULTIMEDIA FM Radio Yes Music Player NA Video Player NA Video Recording NA Audio Recording NA DIMENSIONS Size 110 x 46 x 14.8 mm Weight 77 g BATTERY Type 800 mAh Talk Time Up to 7 h 40 min Standby Time Up to 21 h 30 min SOUND Alert types Yes Loudspeaker Yes 3.5mm jack Yes OTHER FEATURES SAR Value NA Call Memory Yes SMS Memory Yes NFC Tags No Phone Book Memory Yes Messaging SMS, email, IM Important Apps Dictionary, Digital clock, Recorder, Calculator, Clock, World clock, Calendar, Phonebook, Converter, Fixed Dialling Number, Expense manager, Notes, Alarm clock, Reminders, To-do list Reviews & Ratings for Nokia 109 Black You can help other customers Rate this product! Have you used this product? Review it Now. Write a Review Reviews Snapshot Go to Review Snapboard >> 4.8 (based on 4 ratings) +10 Earn points simply by sharing with your friends! Need more help? Get advice from friends › Reviewed by 1 customer Displaying review 1 Back to top 21/8/2013 5.0 OVERALL GOOD PRODUCT... By Subhadip... Pros • Clear Sound • Easy Controls • Lightweight • Versatile Cons • Poor Design Best Uses • Long Talks This is the good phone in low budget... I[censored] r talk very long then it is the best product... Was this review helpful? Yes / No Comment on this review(earn points) Displaying review 1 Back to top MRP Rs 2189 Selling Price Rs 1990 OFFER PRICE Rs 1989 9% Free Delivery Sold by Zephyr Seller score 3.8/5 Dispatched in 2 business days Check product availability at your location More Seller Options GP info Seller Score: 3.4/5 Rs 1989 Buy The Inc store Seller Score: 3.3/5 Rs 1899 SOLD OUT More Sellers >> Similar Products having: Brand : Nokia >> Operating System : Symbian >> Form : Bar >> Camera : No >> Type : GSM ... [Message clipped] View entire message Snapdeal Support <[protected]@snapdeal.com> Aug 29 to me # Please reply above this line for further assistance # In case of any further assistance or clarification on this issue, please reply back to this email. ________________________________________ Snapdeal, Aug 29 15:24 (IST): Dear Marutham, This mail is in regards to your order complaint No:<3005727> made against your Order id:<[protected]>. Apologies for the inconvenience caused. We would request you to please revert us with images of the product so that needful be done. In case of any further assistance or clarification on this issue, please reply back to this email. Please note: We recommend you to please add [protected]@snapdeal.com in your inbox to ensure the emails lands in your Inbox and not in the spam/junk folder. Regards, Snapdeal Helpdesk [protected][protected][protected][protected][protected][protected]------ 1. India’s leading marketplace platform with more than 18 million subscribers 2. All products sold under TrustPay - Snapdeal's 100% Moneyback guarantee 3. More than 5 Lakh products from 4000+brands with free shipping across India to over 4000 towns and cities 4. Secure payment options – Cash on Delivery, EMI, Debit/Credit cards [protected][protected][protected][protected][protected][protected]------ Visit Now: www.snapdeal.com Sent From Snapdeal.com Customer Suport System Message-Id:X0KE99RR_521f1a3911d03_5af911bf87c861402_sprut marutham kumar <[protected]@gmail.com> Aug 30 to Snapdeal hi i have attached images of the damaged product with this mail.do the needful. 3 attachments — Download all attachments View all images Share all images [protected].10.00.jpg 1466K View Share Download [protected].09.40.jpg 1213K View Share Download [protected].08.31.jpg 1284K View Share Download Snapdeal Support Aug 30 to me # Please reply above this line for further assistance # In case of any further assistance or clarification on this issue, please reply back to this email. ________________________________________ Namrata Das, Aug 30 15:59 (IST): Dear maruthamkumar, Thank you for contacting Snapdeal.com. Please accept our sincere apologies for the inconvenience you have experienced. Please get the product packed along with the invoice and accessories and paste the below mentioned address label. We are attaching a return form (which is a clickable link at the end of this mail) which you will need to paste on the top of the parcel along with your order number [protected] and complaint number 3005727. IMPORTANT: Please check: Return address is different from vendor address Address: Snapdeal Attn. Mr. Hari Singh, 240, ground floor, Okhla Industrial Estate Phase III, New Delhi 110020 We will arrange a pickup from Delhivery within 4 business days. Once the product is picked, please share the AWB number with us on our customer care number +[protected] The pickup arranged is not chargeable. Please ensure the seal of the product is intact, un-used and you have to send the product back along with original brand packaging, invoice and brand tags should be intact. Request you to please mention the order number along with the complaint number on the top of the package and kindly follow the said procedure. In case of any further assistance or clarification on this issue, please reply back to this email. Please note: We recommend you to please add [protected]@snapdeal.com in your inbox to ensure the emails lands in your Inbox and not in the spam/junk folder. Regards, Snapdeal Helpdesk [protected][protected][protected][protected][protected][protected]------ 1. India’s leading marketplace platform with more than 18 million subscribers 2. All products sold under TrustPay - Snapdeal's 100% Moneyback guarantee 3. More than 5 Lakh products from 4000+brands with free shipping across India to over 4000 towns and cities 4. Secure payment options – Cash on Delivery, EMI, Debit/Credit cards [protected][protected][protected][protected][protected][protected]------ Visit Now: www.snapdeal.com Attachment(s) Product Return Form - Snapdeal.pdf Sent From Snapdeal.com Customer Suport System Message-Id:X0KE99RR_[protected]b71b_66f3118706c30907be_sprut Snapdeal Support Sep 3 to me # Please reply above this line for further assistance # In case of any further assistance or clarification on this issue, please reply back to this email. ________________________________________ Arpita chawla, Sep 03 14:23 (IST): Dear maruthamkumar, Thank you for contacting Snapdeal.com. Please accept our sincere apologies for the inconvenience you have experienced. Please note that our nominated courier partners would be unable to pick up the product from your address as it falls under their non serviceable area. We request you to kindly send the product back along with original brand packaging, invoice and intact brand tags. Also please mention the order number and the complaint number clearly as this will help us check the order details and process your return correctly.We are attaching a return form (which is a clickable link at the end of this mail) which you will need to paste on the top of the parcel along with your order number [protected] and complaint number 3005727. IMPORTANT: Please check: Return address is different from vendor address The return shipping address is Address: Mr. Hari Singh, 240 Ground Floor, Okhla Industrial Estate Phase III, New Delhi 110020 We would also like to inform you that we will reimburse your return shipping charges in the form of SD Cash in your Snapdeal account which you can further use for your future purchases on Snapdeal.com. Please share the scanned copy of the courier slip in order to process reimbursement for the courier charges, please reply back on the same email Please ensure that you follow the procedure within 3 business days after receiving the email and also do not send the product through DTDC courier. In case of any further assistance or clarification on this issue, please reply back to this email. Please note: We recommend you to please add [protected]@snapdeal.com in your inbox to ensure the emails lands in your Inbox and not in the spam/junk folder. Regards, Snapdeal Helpdesk [protected][protected][protected][protected][protected][protected]------ 1. India’s leading marketplace platform with more than 18 million subscribers 2. All products sold under TrustPay - Snapdeal's 100% Moneyback guarantee 3. More than 5 Lakh products from 4000+brands with free shipping across India to over 4000 towns and cities 4. Secure payment options – Cash on Delivery, EMI, Debit/Credit cards [protected][protected][protected][protected][protected][protected]------ Visit Now: www.snapdeal.com Attachment(s) Product Return Form - Snapdeal.pdf Sent From Snapdeal.com Customer Suport System Message-Id:X0KE99RR_5225a38d4760e_f2710b088c9301048_sprut marutham kumar <[protected]@gmail.com> Sep 4 to Snapdeal I have sent you the product today thru professional couriers today with all brand tags and your invoice. I am attaching the scan copy of courier receipt . when can I expect my amount back from snap deal. Share all images image.jpg 222K View Share Download Snapdeal Support Sep 4 to me # Please reply above this line for further assistance # In case of any further assistance or clarification on this issue, please reply back to this email. ________________________________________ Preeti Suman, Sep 04 14:13 (IST): Dear maruthamkumar, We are trying to expedite your request . This email is in regards to your Ticket no. 3005727, Order ID [protected]. You have agreed to receive your refund through a direct bank transfer through NEFT for Courier charges . For this we need your account details. Please note that it may take 7-10 business days after a NEFT transaction for money to appear in your account. Please provide NEFT details in the following format as a reply to this email : Account Number :: Account holder's name :: Branch IFSC Code :: Location of the Bank:: Please write the correct account number. Please enter the name exactly as it appears in the account. For finding the exact branch IFSC code, contact the bank customer care. Disclaimer:- The customer is liable to furnish true and correct bank detail to enable Snapdeal to refund the money in his account. Since Snapdeal is solely acted as per the information provided by the customer, thus it shall not to be responsible for the any incorrect or incomplete information provided by the customer. Any liability, claims and dispute regarding loss caused by the use of any information provided by him, including any kind of information which is incomplete or incorrect, will therefore be rejected. Snapdeal understands that the bank details provided by the customer is of a confidential nature, thus it will not use it except for the refund of money in his account. Despite all possible security measures that Snapdeal takes to keep this communication free from hacking, other interference and to keep it all time confidential, this web site like any other site is not free from such risks, Snapdeal disclaims all liability on account of any loss or damage that any Customer may suffer or incur on account of any alteration or manipulation of any data or information accessed In case of any further assistance or clarification on this issue, please reply back to this email. Please note: We recommend you to please add [protected]@snapdeal.com in your inbox to ensure the emails lands in your Inbox and not in the spam/junk folder. Assuring you of our best services always, Yours sincerely, Customer Service Team – Snapdeal.com [protected][protected][protected][protected][protected][protected]------ We sell all the products under Trustpay, Click here to learn more: http://www.snapdeal.com/info/TrustPay Sent From Snapdeal.com Customer Suport System Message-Id:X0KE99RR_5226f295d2522_2bc0f5e[protected]b_sprut marutham kumar <[protected]@gmail.com> Sep 4 to me Account No. Branch Name [protected] THIRUVANMIYUR G MARUTHAMKUMAR IFSC Code: HDFC0000847 Location: chennai(thiruvanmiyur branch) marutham kumar Sep 4 Hi, Please find below my account details, Location: Chennai (thiruvanmiyur br... Snapdeal Support Sep 5 to me # Please reply above this line for further assistance # In case of any further assistance or clarification on this issue, please reply back to this email. ________________________________________ komal sharma, Sep 05 15:53 (IST): Dear maruthamkumar, With reference to your complaint number 3005727, we would like to inform that we’ve received and verified your NEFT details. We’re now INITIATING the refund of your courier charges . Please note that your amount will reflect in your bank account within next 7-10 working days. We hope we’ve solved your issue to your satisfaction. We again apologize for the inconvenience caused. In case of any further assistance or clarification on this issue, please reply back to this email. Please note: We recommend you to please add [protected]@snapdeal.com in your inbox to ensure the emails lands in your Inbox and not in the spam/junk folder. Assuring you of our best services always, Yours sincerely, Customer Service Team – Snapdeal.com [protected][protected][protected][protected][protected][protected]------ We sell all the products under Trustpay, Click here to learn more: http://www.snapdeal.com/info/TrustPay Sent From Snapdeal.com Customer Suport System Message-Id:X0KE99RR_52285bb82272c_231610bc[protected]_sprut marutham kumar <[protected]@gmail.com> Sep 27 (6 days ago) to Snapdeal Hi, I dono what you people are thinking about customer values.I received a wrong product from you NOKIA 109 mobile, stated in your website as dual sim .But which is actually a single sim mobile.The customer support people from your end assured that you will refund the money to my account .so i sent you all my account details .Now you are refunding the amount to a wrong person. your mail which i received today Order Status <[protected]@snapdeal.com> to me Dear Maruthamkumar, Congratulations! Your request number, for Order ID – [protected]. The following amount has been credited to your account using NEFT payment facility of YES bank Your refund details are : Account Number [protected] Accountholder's name Thiruvanmiyurg Maruthamkumar Refund amount 250 Refund date 25th.September, 2013 Refund transaction id P[protected] Disclaimer :- The customer is liable to furnish true and correct bank detail to enable Snapdeal to refund the money in his account. Since Snapdeal is solely acted as per the information provided by the customer, thus it shall not to be responsible for the any incorrect or incomplete information provided by the customer. Any liability, claims and dispute regarding loss caused by the use of any information provided by him, including any kind of information which is incomplete or incorrect, will therefore be rejected. Snapdeal understands that the bank details provided by the customer is of a confidential nature, thus it will not use it except for the refund of money in his account. Despite all possible security measures that Snapdeal takes to keep this communication free from hacking, other interference and to keep it all time confidential, this web site like any other site is not free from such risks, Snapdeal disclaims all liability on account of any loss or damage that any Customer may suffer or incur on account of any alteration or manipulation of any data or information accessed unauthorisedly. You can also reach out to us anytime at the contact information given below Best Regards, Snapdeal Team account holder name is wrong mentioned something ... i have bolded and marked it in red .The account details which i sent you is below. marutham kumar <[protected]@gmail.com> Sep 4 to Snapdeal Hi, Please find below my account details, Account No. Branch Name [protected] THIRUVANMIYUR G MARUTHAMKUMAR IFSC Code: HDFC0000847 Location: Chennai (thiruvanmiyur branch) can you see that branch is thiruvanmiyur, and account holder name is G MARUTHAMKUMAR i want to know when my money will be refunded 1990 for mobile + 250 for courier charges . Click here to Reply or Forward Why this ad?Ads – Citibank™ Rewards Card Enjoy Shopping Benefits Worth Rs. 4608 with Citibank .Apply Now! apply.citi.com/Citi_Rewards_Card 0.28 GB (1%) of 15 GB used Manage ©2013 Google - Terms & Privacy Last account activity: 13 hours ago Details Snapdeal Support Add to circles S

DEAR SIR, I PURCHASED FASTRACK SUNGLASSES with order number [protected] THROUGH SNAPDEAL ONLINE WEBSITE ON 22 SEPT. PRODUCT STILL NOT DELIVERED AND NOT EVEN DISPATCHED. I CALLED TO CUSTOMER CARE NEARLY 6 TIMES FOR LAST 7 DAYS. THEY CONTINUOUSLY ASKING FOR TIME TO DELIVER, I WAITED STILL TODAY BUT TODAY I RECEIVED CALL FROM SNAPDEAL, THEY SAYING THAT SIR WE UNABLE DELIVER UR PRODUCT SO WE CANCELLING YOUR ORDER AND YOU ARE MONEY WILL BE CREDITED TO YOUR A/C WITH IN 6-7 WORKING DAYS. WHY THESE SITES KEEPING THEIR STOCK -OUT PRODUCTS ON SITES..? THEY GIVEN 30% DISCOUNT ON MY ORDERED PRODUCT, SO I CHOSEN THIS SITE BUT NOW THEY CHEATED AND WASTED MY 12 VALUABLE DAYS AND THEY ARE CAUSES FOR MENTAL TENSION. SO PLEASE TAKE A CORRECT ACTION AGAINST THEM. I DONT WANT THEIR SERVICE ANY MORE. I ACCEPTED TO CANCEL MY ORDER. REGARDS PRAVEEN K [protected]@yahoo.com

Order no: [protected] Request no: 3206983 I have returned the product when it was not same as claimed on the website and claimed for refund. A courier boy came and collected the item. Then after 2 days, I get the mail that we have received the product and we shall refund your money within 5-7 working days. I get the mail that they have initiated the refund process on 20th Sep 2013. It's been more than expected days, I've verified with the bank and my credit card transaction details, yet I have not received the refund. After series of mail, asking about the refund status, SnapDeal it not replying me. When I tried to all customer care, they have no answer; they are also no able provide me transaction ID. This is really loot and stealing customers' money. WORST service!!! I need my money back. Regards, Hardik [protected] [protected]@live.com

I placed an order for a Stapler type sewing machine from Snapdeal website under Trust pay services (Which means if i'am not happy about the product, I received - I can return the product and they will return the money.) On receiving the product, I found that it was not working properly and thus I lodged a complaint in their website on the same day (16th August). They sent me an auto generated mail that, they would arrange for a pick up delivery within 4 business days, which they failed to do. Later when I sent them another mail, they asked me to courier the product to them on my own, and they would refund the courier amount along with the product amount. I couriered the product back to them and sent them the scanned courier receipt through email. In spite of several mails and reminders they have not refunded the money and they do not even respond to my mail. Please look into this problem.

I have ordered a Mobile phone from Snap Deal. The product was never delivered to me as it was misplaced by corier people. Now since then I have been following up for my refund, everytime they say next 48 hours, next 5-7 working days, 5-10 working days. I do not know if they have actually started the refund. Very poor customer support. Not sure if someone is looking after tht department also. Don't go by their words. BEWARE of snapdeal.

This Complaint is in reference to the order no.-[protected].
I had ordered a Crocs Footwear and Tube camisole where in the products I received were astonishingly incorrect.The tube camisole came in a messed up manner and was entirely Different from what was shown on the website, for which i haven't received my refund Yet.

Secondly the Crocs footwear I received was incorrect size(had ordered size 5 and received Size 8), on replacement have received the incorrect size again i.e. Size 8.

This is highly disappointing.


Dear Aastha, Your Order ID : [protected] Order Placed on :[protected]:22:24
You have done all the hard work!! Now sit back and relax. We will send you an Email and SMS the moment your order items are dispatched to your address.
Order Details :
S.no
Item name
Suborder Number
Quantity
Estimated Dispatch Date
Price
1
Crocs Adrina Hot Pink & White Flip Flops
[protected]
1
On or Before
Sep 18, 2013
1036
2
Self Care Red Cotton Tube Camisole Combo Of 2
[protected]
1
On or Before
Sep 18, 2013
399
Shipping Address :

Aastha
A-3, 2nd floor, New Multan Nagar,
,
New Delhi - 110056
Delhi

Total Amount : Rs. 1435
Promo Discount : 358
SD Cash Redeemed : 0
Shipping Charges : 0
Payable Amount : Rs. 1077

I want to file a complaint related to continuous delivery of items not ordered by us. The mode of opted payment is CASH ON DELIVERY and being inquisitive, we have accepted the very first item yesterday by making payment of Rs 1300. Today again we had the courier boy at our door steps thrice with different deliveries. I need your help in stopping this non sense. I would greatly appreciate if you can respond regarding the further follow ups and complaint procedures at [protected]@gmail.com. Thank you

Sir, Bought a Ovastar OWMG - 2616 2 Jar Mixer Grinder from snapdeal online for COD (cash on delivery) THIS IS THEIR INVOICE Snapdeal's 100% Moneyback Guarantee. Know More > Dear Mario De Souza, Your Order ID :[protected] Order Placed on :[protected]:30:12 You have done all the hard work!! Now sit back Ovastar OWMG - 2616 2 Jar Mixer Grinder [protected] Shipping Address : Mario De Souza F5/3, 2nd floor, Sector 3, C.B.D. Navi Mumbai 400614 M.G.M hospital ==> Pavan Hotel Navi Mumbai - 400614 Maharashtra Total Amount : Rs. 1399 Discount Applied : 0 SD Cash Redeemed : 0 Shipping Charges : 0 Payable Amount : Rs. 1399 Machine worked for some time then started tripping on start (randomly) {It is supposed to carry an 18 month warranty.} circuit breaker refused to reset each time.. & had to be pressed several times before it was reset. Checked the net for service centers... none found in Maharashtra. Got back to Snapdeal & explained the problem. Snapdeal said they would get the job done for me. They were very courteous & told me to send the machine back by a return courier, which they would arrange for... at no cost on my part... I DID...!!! Now they have my machine & money & only sent me another email. & now have stopped communicating with me. Please look into the matter. I am without a grinder and food cannot be cooked well, also have been inconvenienced a lot, trying to get them to contact me I have emails of all my correspondence with them. More than 15 mails-( I have all detailed correspondence with them; through G mail) Mario

I made a order [protected] Aalya Grey Vanilla Art Crepe Printed Saree made on[protected] has not been shipped yet.The Est.Shipping Date: Sep 20, 2013. I mailed their customer support they replied on[protected] : (Support request no:3276925) This is in reference to your order number [protected] which is getting delayed by a couple of days due to high demand from valuable customers such as you. Please accept our sincere apologies for the inconvenience you have experienced. Please be assured that our endeavor is to ensure that your order reaches you at the earliest. We appreciate your support and patience in this regards. But still now they have not shipped the order yet.Please ship my order soon. If snapdeal going to redund then refund My money + Coupon I used.I don't accept refund without the coupon amount I used.

Product is not in good condition and it has damages inside as well as outside, moreover it seems product could be a 2nd hand product or warehouse product. And the response which I’m getting from Snapdeal they are saying they have been arranged a reverse pickup but till same has not happened till date. Yesterday in the afternoon office hours I got a call from them saying they are coming for pickup but as I was in office I responded to them that they can come in the evening and pickup the product but they said it’s not possible and also they said if its possible for me, they can take the product in the evening from in sector 15 or 16 Panchkula market hand to hand and we will do all the formalities in the market itself I did the same, i brought the product (Refrigerator) in sector 15 Market by yesterday evening I was standing there and Phoned to Pickup boy for the pickup and what happened there he came on a bike and said he cannot carry the refrigerator on bike and left me in the market saying they do not have any information from Snapdeal what needs to be pick from Customer. I was standing there in the market in the night embarrassing as everyone asking me in the market you bought this new product and so many question, I was so frustrated harassed by yesterday night mentally physically as well as financially and truly saying was thinking for suicide that why bought this product from Snapdeal. Kindly help me I want to file a case against Snap deal and I have all the evidence I clicked some pictures as well with product in sector 15 market. Thanks Vikas Kumar [protected] Email ID [protected]@yahoo.co.in

Disappointed with Snapdeal services. I have booked Nikon coolpix L820 camera (order id:[protected]). I called customer care to confirm whether was booking true. They to confirmed it was booked & will be shipped on time. This is not a fair act by snapdeal team to a regular customer. My dude also suffered like the same way...

Disappointed with Snapdeal services. I have booked Nikon p520 with order id: [protected] . The deal price was very low compared to real price. Hence called customer care for multiple time to confirm it was booked true. They to confirmed multiple times it was booked & will shipped on time. But next day got an call from Snapdeal it was an error. If its error why no one informed me when I called to customer care multiple times. please check my calls with snapdeal customer care for more information. Also my friend faced same issue when he booked Nikon L820 with order ID: [protected]. We both lost hope with snapdeal services. This is not Fair with your services.

I purchased Zebronics Usb Keyboard (K06) Item Code:[protected], Order No. : [protected] on 18/9/13 via snapdeal, it was supposed to get delivered by 23/9/13, But it had not been delivered, I tried filing complaint with Snapdeal customer care on 23/9 but no response was shown by cc team(they didn't even shared the ticket no. of complaint with me), rather they insisted me to call courier company. I tried calling courier company many times but they didn't respond to the call. Finally on 26/9/13 i again called Customer care with ticket no: 3343856, the guy told me that your product has been returned back by courier company to snapdeal, and when i enquired about reason they were not able to clarify this and cancelled by order. When i searched for same product on snadeal website after this incident it was showing as"Keyboard that you are looking for is currently unavailable." This is the worst customer service, Fraud with customer you have no right to do business. Also my money shall be refunded after 4-5 days, while snadeal took my money immediately. I want this grievance to be resolved, i want refund of my full amount immediately along with compensation amount. snapdeal.com is web forgery site.

This has been one of my most harrowing experience. Below is how I would sum it up. - The product was supposed to get delivered on 4th September. But the product was delivered on 7th September, that too after repeated follow ups. I had to change my travel plan because of this. - This item was a gift to my dear ones. But, this gift has in turn become a nightmare to them & a great embarassment to me. They had to suffer with the late delivery, faulty item & finally the ordeal of returning the item. - The customer service is one of the worst in the industry. Initially, when I called up for the returns, I was arrogantly told by some customer care guy, that the item would be picked up in 4 business days. And after 5 business days, they quietly come back & say "please courier it back yourself" as if it was my mistake. - There was no reply to any mails after that. Th faulty item was their mistake, & they should have picked up the item from our place. But this attitude tells a whole different story. Now, my relatives have this faulty item with them. Never want to buy anything from Snapdeal again. Thanks, Vijay

sir, i have ordered a puma bruno robust combo order no.-[protected] which contains- 1.a puma sport shoe 2.a puma bag 3.a tnf sunglass 4.a tnf belt but i received the package which contains 1.a puma sport shoe 2.a tnf sunglass 3.a tnf set of 3 socks which doesn't match d order i placed

To , Consumer Complaints Forum CC: [protected]@snapdeal.com, [protected]@snapdeal.com Sub:Refund for cancelled order item [protected] didn't get credited to Bank account I made purchase worth Rs796/- from Snapdeal on Aug 22. They cancelled three items of the order for Rs75, Rs76 and Rs76. For two items of Rs 75/- and Rs76/- refund was initiated on 31st Aug and money credited by Sep2. For the third item worth Rs76/-, as per them refund was initiated on Sep1 for this item. But even after 10 working days it didn't get credited to my bank account. On inquiring about it from snapdeal customer care, I got a standard reply, that seems more of an autoreply that they'll revert in 24-48 hours. But they never reverted in that time, everytime I sent a mail I got a new complaint number and the same standard reply as above. Raising the issue on facebook page, got a response saying please send snapshot of your bank account statement till date which I sent twice. But still nothing was done even with that proof showing no credit for the item. I checked with my Bank from which I had paid for the order through Netbanking on this. Though they confirmed that there has been only two credits of 75 and 76 and not a third one for Rs76/-, they still wanted to have this looked by their technical team, for which they asked for the Transaction reference number. I have been sending mail to Snapdeal CC asking for Transaction reference number since three days now, and what they have sent me is a refund reference number, that is of no use to the bank, because all the three items were part of same order and have the same refund reference number. It is only with Transaction reference number that they can be distinguished. It is really a harassment for the customer who has to send mails again and again for getting back their hard earned money.I request you to take this matter with snapdeal.com because there are many customers like me who have not been refunded with their money for the cancelled orders and snapdeal CC simply doesn't provide any satisfactory response , neither tracks the complaint properly, they simply shrug their hands off the matter saying we have refunded, that is none of our business that you didn't get it.

I made purchase worth Rs796/- from Snapdeal on Aug 22. They cancelled three items of the order for Rs75, Rs76 and Rs76. For two items of Rs 75/- and Rs76/- refund was initiated on 31st Aug and money credited by Sep2. For the third item worth Rs76/-, as per them refund was initiated on Sep1 for this item. But even after 10 working days it didn't get credited to my bank account. On inquiring about it from snapdeal customer care, I got a standard reply, that seems more of an autoreply that they'll revert in 24-48 hours. But they never reverted in that time, everytime I sent a mail I got a new complaint number and the same standard reply as above. Raising the issue on facebook page, got a response saying please send snapshot of your bank account statement till date which I sent twice. But still nothing was done even with that proof showing no credit for the item. I checked with my Bank from which I had paid for the order through Netbanking on this. Though they confirmed that there has been only two credits of 75 and 76 and not a third one for Rs76/-, they still wanted to have this looked by their technical team, for which they asked for the Transaction reference number. I have been sending mail to Snapdeal CC asking for Transaction reference number since three days now, and what they have sent me is a refund reference number, that is of no use to the bank, because all the three items were part of same order and have the same refund reference number. It is only with Transaction reference number that they can be distinguished. It is really a harassment for the customer who has to send mails again and again for getting back their hard earned money.I request you to take this matter with snapdeal.com because there are many customers like me who have not been refunded with their money for the cancelled orders and snapdeal CC simply doesn't provide any satisfactory response , neither tracks the complaint properly, they simply shrug their hands off the matter saying we have refunded, that is none of our business that you didn't get it.