Snapdeal.com Complaints & Reviews

This has been one of my most harrowing experience. Below is how I would sum it up. - The product was supposed to get delivered on 4th September. But the product was delivered on 7th September, that too after repeated follow ups. I had to change my travel plan because of this. - This item was a gift to my dear ones. But, this gift has in turn become a nightmare to them & a great embarassment to me. They had to suffer with the late delivery, faulty item & finally the ordeal of returning the item. - The customer service is one of the worst in the industry. Initially, when I called up for the returns, I was arrogantly told by some customer care guy, that the item would be picked up in 4 business days. And after 5 business days, they quietly come back & say "please courier it back yourself" as if it was my mistake. - There was no reply to any mails after that. Th faulty item was their mistake, & they should have picked up the item from our place. But this attitude tells a whole different story. Now, my relatives have this faulty item with them. Never want to buy anything from Snapdeal again. Thanks, Vijay

sir, i have ordered a puma bruno robust combo order no.-[protected] which contains- 1.a puma sport shoe 2.a puma bag 3.a tnf sunglass 4.a tnf belt but i received the package which contains 1.a puma sport shoe 2.a tnf sunglass 3.a tnf set of 3 socks which doesn't match d order i placed

To , Consumer Complaints Forum CC: [protected]@snapdeal.com, [protected]@snapdeal.com Sub:Refund for cancelled order item [protected] didn't get credited to Bank account I made purchase worth Rs796/- from Snapdeal on Aug 22. They cancelled three items of the order for Rs75, Rs76 and Rs76. For two items of Rs 75/- and Rs76/- refund was initiated on 31st Aug and money credited by Sep2. For the third item worth Rs76/-, as per them refund was initiated on Sep1 for this item. But even after 10 working days it didn't get credited to my bank account. On inquiring about it from snapdeal customer care, I got a standard reply, that seems more of an autoreply that they'll revert in 24-48 hours. But they never reverted in that time, everytime I sent a mail I got a new complaint number and the same standard reply as above. Raising the issue on facebook page, got a response saying please send snapshot of your bank account statement till date which I sent twice. But still nothing was done even with that proof showing no credit for the item. I checked with my Bank from which I had paid for the order through Netbanking on this. Though they confirmed that there has been only two credits of 75 and 76 and not a third one for Rs76/-, they still wanted to have this looked by their technical team, for which they asked for the Transaction reference number. I have been sending mail to Snapdeal CC asking for Transaction reference number since three days now, and what they have sent me is a refund reference number, that is of no use to the bank, because all the three items were part of same order and have the same refund reference number. It is only with Transaction reference number that they can be distinguished. It is really a harassment for the customer who has to send mails again and again for getting back their hard earned money.I request you to take this matter with snapdeal.com because there are many customers like me who have not been refunded with their money for the cancelled orders and snapdeal CC simply doesn't provide any satisfactory response , neither tracks the complaint properly, they simply shrug their hands off the matter saying we have refunded, that is none of our business that you didn't get it.

I made purchase worth Rs796/- from Snapdeal on Aug 22. They cancelled three items of the order for Rs75, Rs76 and Rs76. For two items of Rs 75/- and Rs76/- refund was initiated on 31st Aug and money credited by Sep2. For the third item worth Rs76/-, as per them refund was initiated on Sep1 for this item. But even after 10 working days it didn't get credited to my bank account. On inquiring about it from snapdeal customer care, I got a standard reply, that seems more of an autoreply that they'll revert in 24-48 hours. But they never reverted in that time, everytime I sent a mail I got a new complaint number and the same standard reply as above. Raising the issue on facebook page, got a response saying please send snapshot of your bank account statement till date which I sent twice. But still nothing was done even with that proof showing no credit for the item. I checked with my Bank from which I had paid for the order through Netbanking on this. Though they confirmed that there has been only two credits of 75 and 76 and not a third one for Rs76/-, they still wanted to have this looked by their technical team, for which they asked for the Transaction reference number. I have been sending mail to Snapdeal CC asking for Transaction reference number since three days now, and what they have sent me is a refund reference number, that is of no use to the bank, because all the three items were part of same order and have the same refund reference number. It is only with Transaction reference number that they can be distinguished. It is really a harassment for the customer who has to send mails again and again for getting back their hard earned money.I request you to take this matter with snapdeal.com because there are many customers like me who have not been refunded with their money for the cancelled orders and snapdeal CC simply doesn't provide any satisfactory response , neither tracks the complaint properly, they simply shrug their hands off the matter saying we have refunded, that is none of our business that you didn't get it.

Dear Reader, ATTENTION***ATTENTION***ATTENTION***ATTENTION***ATTENTION***ATTENTION*** You could be easliy cheated on Snapdeal. As they are cheaters, big fraud and not even trustworthy. Once you planning to finalize any deal with them online, please keep screenshot of that webpage with you. As they can deny on the deal later on, would ask you evidences for the deal existences. I am a victim of it, I purchased a mobile (Samsung Galaxy Grand Duos I9082) of worth Rs. 18499/- on 5 June2013 and on their website it was reflecting cash back of Rs1500 for this product and holiday package discount coupon worth Rs. 750. I received the product but no vouchers no cash back. When I talked about cash back, they said within 45 days you will get your refund in your account. Now 3 months has been passed but I didn't received any refund, no vouchers. They are asking for evidences where they committed for cash back. For vouchers, they said its now expired, you should call us earlier. I am alerting you, either don't go with SNAPDEAL or keep all evidences at places. My Order ID was [protected]. Vikas Gupta [protected]

Dear sir I purchase a new laptop through snap deal on 11 sep2013 after i placed laptop problem started, but snap deal has no answer and no response till their worst courier first flight fraud like snapdeal wasted about 200 rs on call.but those pupil has no customer value finally i received the laptop and thought that is my problem is ended but again this laptop was old repaired laptop which dvd drive has issue, laptop schreen has issue , and also driver dvd with laptop is courrpted not working at all complained to this to samsung ,samsung confirmed that is laptop is old and driver dvd is duplicate after many calls and mail they have one automated mail aways i send the mail ,or i call then then they put the call in hold and never retrive the call and always replied as they quality service till i recived the laptop i am unable to use this laptop but this fraud shop still looting to customer. and also their customer care use abusive language to me and disconnect the call. order detail--Samsung NP300E5X-A0BIN Laptop (2nd Gen Intel Core i3 2328- 2GB RAM- 500GB HDD- 15.6 Inch- DOS) (Titanic Silver). order no-[protected] regards Prateek shrivastava

My order no is [protected] dated 10th aug 2013 for Rs 1600 The order was cancelled, but even after more than 1 month, the refund has not received I'm calling Snapdeal every 3rd day, and my call charges have reached Rs 300 What a pathetic service from Snapdeal Will never buy a product from Snapdeal again Where is my refund Rs 1600 Regards, Anand

Dear Snap deal. We have ordered a travel coffee mug but we have received a car mug and while ordering there were not mention anywhere that thais was used only in cars i have ordered to used this in home but this was full waste for me and useless and have Ac socket . This is fully getting the customer misguide that we are ordereing for some other purpose and he is getting different items. So kindly get it the item replaced with coffee mug in same amount which has DC socket which we can used in house in same range . Please find the below detail of my purchase. Note: This is a Purchase of Trust that we are doing puchase online from snapdeal. Polo Travel coffee Mug with 12V Power Cord. order No [protected] Purchase Date :[protected]:15:29 Amount paide: Rs 329/ Thanks.

when I place the order the product was available on site I have paid the full consideration also and a waited even after schedule of dispatch of 3rd Sept 2013n as per your mail you have informed me that the product will get dely and will deliver within 3 days. Now I got the mail for canceling my order which have shocked me as now the price of same product his increased with almost by Rs.4000/-. I register my protest and demand the same product to be deliver to me else I have to take up this matter with legal department to protect my right. Regards Sanjay shah Sent on my BlackBerry® from Vodafone -----Original Message----- From: Snapdeal <[protected]@snapdeals.co.in> Date: Mon, 9 Sep 2013 19:57:36 To: <[protected]@hotmail.com> Subject: Snapdeal: One or more items(s) of your order [protected] has been cancelled <http://www.elabs11.com/c.html?ufl=9&rtr=on&s=x8pat9,fczw,108z,5rak,b...⇄ <http://sdlcdn.com/img/mail/top_line.jpg> <http://sdlcdn.com/img/mail/top-right.jpg> Dear sanjay shah, This email is regarding your Order no [protected]. We regret to inform you that we are unable to deliver your order within the time we had committed to you. We don't want to keep you waiting; so we are going ahead with the cancellation of your order. Details of cancellation are as below: S No. Item Name Paid Amount SD Cash Shipping Charges Cancellation Date 1. Dell Vostro 2520 Laptop (Intel Core i3 2348M- 2GB RAM- 500GB HDD- 15.6 Inch- DOS-1 Yr Warranty) (Black) Seller: Mittal Solutions Pvt Ltd[protected]/Sep/2013 Money will be credited back to your respective bank account within 7-10 working days, depending upon the bank. We request you to treat this incidence as an exception as we constantly strive to provide the best of service for our valued customers. Regards, Snapdeal Team For any further concerns, Contact Us <http://www.elabs11.com/c.html?ufl=9&rtr=on&s=x8pat9,fczw,108z,6bsn,8...⇄ or call +[protected] hours, 7 days a week) <http://www.elabs11.com/images/mlopen_post.html?rtr=on&siteid=[protected]...⇄

I ordered a phone "sony xperia m" on 3rd september and it should have delivered within 5-6 days but i then got a message that it will be delivered by 10th september. But this is 17th and still i didn't got the phone. And today i got a message that "your order has been cancelled and we will not be able to complete your order". I called a lot of times to the customer care number and everytime i got to hear that my order will be delivered within 3 days. I got all the conversation recorded and saved all those messages as proof. I here request you to take strict action against the company as they wasted my time and i had to use my faulty phone as i hoped that i will get my phone

Dear Team, I purchased a galaxy note 2 from snapdeal.com on 21st may 2013 and it has been horrible experience. They haven't processed the promised 15% cash back till now.They replied after repeated reminders as mentioned below. "Thank you for contacting Snapdeal.com.Please accept our sincere apologies for the inconvenience you have experienced.With reference to your email in regards to the cash back for the order number [protected], the cash back against the mentioned order details has been already processed from our end on[protected] under reference number : P[protected]We would request you to please confirm the above mentioned reference number with your bank customer care." I called ICICI Bank and they confirm that there is no credit in my account with regards to above transaction no. I even sent my July bank statement to snapdeal which clearly shows that there is no cash back.Then they accepted that no casj back has been done and asked me to give some other account no. I gave them HDFC bank account no but still money didn't come. Even after repeated mails and phone calls they haven't done anything. Every time they say that you will get call within 24-48hrs from concerned team and nobody calls.I am totally frustrated calling and mailing them so many times . Please help. Regards Dr.Akshay Tyagi [protected]

I placed an order on "Snapdeal.com' for a mobile "Samsung Galaxy S duos' RS-9299.. 6 month EMI on 17th-Aug-2013, Today is 17th-sep-13. till now i havent received the order. I have already send a complain mail to their customer support but there was no response from their side. I have only received a mail containing the Complain ticket number and stated that they will contact me within 48hr. but no contact. I have send today another mail that if they are not capable of delivering the item then i want full refund with one month interest , because it is already one month and i have paid the first installment. I am suggesting you please ""DONT BUY FROM SNAPDEAL.COM""..

I made a purchase of women top from Snapdeal on August 28th which was delivered to me on August 30th and within half an hour I claimed the return of the disgusting, cheap product they sent me. They at first promised me a reverse pick up and then they would return the money in my account. And that too they are returning me some SD cash, in which I am definitely not interested in. I have been waiting and chasing them for the "promised" reverse pick up under their "trust pay" but of no use. Now they want me to courier the damn thing myself and they might refund the courier charges. By the way I have no faith left in this deceiving site and will never ever visit it again. It's been more than 16-17 days and I don't know how to get y money back so I am bound to raise this complaint against this fraudulent online shopping site!! Please help me I am attaching the emails I have exchanged with the site regarding the return.

hello , i have purchased one pair of Bo'Bell Teardrop Gold Plated Kundan Earrings online from snapdeal.com order number[protected] Order Placed on :[protected]:57:45 Price -449 ....when i got my order it was a defected piece so i informed them by mail on date[protected]:05 PM......they told me they will provide a fresh piece ....provided complaint number[protected].....but product was out of stock .......i send back that defected piece of earring as they told me with the help of bluedart 1/6/2013 at 16:15 , FOC code [protected] ......after that there is no progress ......i have called them so many times......help desk person always told me "mam i will send your request on high priority basis" .... i have mailed them .....but till now i did not get any cash back ....i feel stupid because i called them so many times and send them mail......help me thanks

Dear Sir, I Had given Order to Snapdeal for Mobile (Order no.: [protected]) for Sony Xperia M (Color: Purple) with Dated 06-Sep-2013. The Estimated date of shipment- 10-Sep-2013 but till date not shipment my mobile. i have been many times telephonic discussion with snap deal but they are not giving any satisfaction answer when i will be received? Please intervene to resolved my problem. Thanks & Regards, Gaurav Dongre Cell[protected]

Hello Sir/Madam, I made an online purchase on Snapdeal Order No. : [protected] Order Placed On :[protected]:17:15 for an amount of Rs 1369/-. The order was cancelled by the Snapdeal team as they could not arrange the stock in time. After that the amount was not refunded to me even after two months. When i contacted them regarding this they say the amount was refunded and they have nothing to do. They even asked for the snapshot of my bank account for which i promptly send it to them for their reference. The transaction did not take place as known to me when i contacted my bank regarding it. I mailed to the customer care a hundred times and they were like the refund was made and we do not know why it did not happen, check with your bank by some false reference number. After repeated reminder and pleading there is no proper response from the concerned department. The mental tension caused to me is unfathomable. I suffered losses in all aspects financially and emotionally. I request you to please penalize Snapdeal and make them refund my amount along with the compensation for the pain and misery given to me for the deplorable service.Please save the customers from this kind of fraudulent business. Regards, Naresh.P 17-1-388/6/304, Sai Residency, Laxmi Nagar, Saidabad, Hyderabad-500059.

I brought a fossil watch from snapdeal.com. Received product doesn't looks like it was in the picture. Moreover it is not a brand new watch. It looks like used in showroom for display purpose. Box of the watch is also damaged. When I filed a complaint to return the product. I got the response it can not be returned because my complain matter isn't enough to return a product. I do not understand that when they have no question asked return policy. And I have very strong reason to return the product then why it can not be considered for return. I feel they are making me fool by selling a used watch and not returning it back.

I have purchased a bangles from snapdeal which was defected and i have send it back to the company but they do not refunded or exchanged i have called more than 150 times but they do not refunded and every executive of the company tell different thing i think it is a worth company and fully fraud company .. i think no one should purchase ever from snapdeal.com bad service bad quality products they also dont have toll free number . Id [protected] till now it is pending ...they telled they have delevired the cheque but cheque has never come.. company is very worth fraud cheater lire company Id [protected]

Hi, purchased a "Crompton Greaves CG-LE22 Emergency Lantern" from SnapDeal .com on "[protected]:40:06", order # [protected], the product was not delivered was sent back to supplier, i called snap deal multiple times, was placed on hold all the time, it is a Delhi number, where i have spent half the amount on that i spent for this product speaking to the customer care, they could not find a solution till date, what they see is the product delivered on there web site (please find the pic attached) The shippment is shipped through Ewing , who have redirected it to the original supplier with tracking number "[protected]" i dont know if the customer care reps and managers are ignorant or trying to fool people, every time i call they says it is delivered refund will not be possible. When you check for the product it is returned to the supplier form the shipper, (proof attached ), it is almost going to be 2 months marathon with snapdeal,no manager si capable to handle this .

I had made a purchase of 3 kurtas from their website and on receiving the same found them to be of cheap and poor quality hence I decided to exercise my right to a refund since I was not happy with the quality of the product. I contact the customer service number on which I was informed that my location doesn't fall in their reverse pick facility area hence I would need to courier them the product back and the courier charges would be refund to me as snap deal cash credit to do further shopping online. However this not being a good experience I have decided never to shop from their site ever and have hence asked them to have the money transferred into my account which they have agreed to over the phone but refuse to put it in writing by sending me an email confirming the same. It has been 4 days now that I have been chasing them making calls to them but they just seem to have the same reply. Further on contacting the courier company I was given to understand that a reverse pick up for the same is available in my area for which all I need is the snapdeal account number with bluedart I have requested snapdeal time and again to provide me with the same however they refuse to give me the information and keep insisting that reverse pick up facility is not available. They seem to be a complete scam as I am paying cash in the form of RBI currency so why should I get my refund in the form of snap deal credit??? what good is that credit if I don't wish to shop with them any more???? so basically they are trying to swindle me of my money and hence I have raised this complaint against them.