Snapdeal.com Complaints & Reviews

pls solve my problem

Dear Navdeep,

Sorry for the inconvenience. This is to inform you that your concern listed 22 Oct 2013 has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Online Team

dont purchase from snap deal, they provide cheap product.

Yes don't buy any thing from snap deal. They are using unbranded product with branded name.

Dear sudharsun govindan,

We apologize for the inconvenience. We care about your grievance, and your complaint, listed on 21 Oct 2013 has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Online Team

Dear Soni,

Sorry for the inconvenience. This is to inform you that your concern listed 21 Oct 2013 has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Online Team

I contacted customercare of SnapDeal today and I was informed that cheque sent to me was received by Sandeep, which is a product of image of SnapDeal. Indian citizens are requested not to trust fraudulent companies like SnapDeal who take advantage of weak Indian laws and cheat public. Indian citizens are ripped off their hard earned money, because Indian laws are pro-cheater. I request NGOs, media and lawyers to take stern legal action against SnapDeal to refund the money instantaneously with compensation for harassment.
Dr. RBL Soni

Today (24.10.2013) I spoke to the customer care about my refund of above article and I was again told that the cheque was sent on 10.10.2013 via Bluedart courrier, track ID. No. [protected] and the phone number of the courier given was[protected]. When I dialed this number, this number does not exist. I contacted SnapDeal customer care again and told her the problem, she said that the cheque has been re-sent and track ID has not been created. Will some organisation help me in overcoming the problem? I am really frustrated from telling lies by SnapDeal. Please help me.

Dr. RBL Soni

Dear Soni,

Sorry for the inconvenience. This is to inform you that your concern listed 24 Oct 2013 has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Online Team

Dear CB Hushan,

We apologize for the inconvenience. We care about your grievance, and your complaint, listed on 19 Oct 2013 has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Online Team

Dear Deepak Srivastava,

We apologize for the inconvenience. We care about your grievance, and your complaint, listed on 19 Oct 2013 has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Online Team

Dear Abish Zachariah,

We apologize for the inconvenience. We care about your grievance, and your complaint, listed on 18 Oct 2013 has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Online Team

Snapdeal Team
I have already written to you at [protected]@snapdeal.com. Its been already 29 days !!! and my product is still not delivered!!. This is quite absurd and arrogant from your side. My contact number is [protected] . The status of my product still shows retuned. If the product is not in stock, why in the first place you have taken my order and money!! this is a clear case of cheating a customer. Also how can your customer service team tell a customer that they cant refund his/her money and i have to wait until the product becomes available!!!

Dear Umashankar,

We apologize for the inconvenience. We care about your grievance, and your complaint, listed on 17 Oct 2013 has been noted and is currently being worked upon by our team. For more information, please write to us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.


Regards,
Snapdeal Online Team

Dear Snapdeal

Appologies is the only thing that's been provided liberally at Snapdeal. A dozen phone calls didn't do the trick and you ask me to write to you for more information. Do YOU think it will awaken you up from your deep sleep..!!!

The RBI guideline came much much later than the processing of my order. So I am eligible for EMI for my order. So just do it and convert my order to EMIs. Cause I am not in a position to pay the full amount.

Hope this helps.

Umasankar P

Order ID: [protected]

request to solve the problem,

kunal.[protected]@snapdeal.com; rohit.[protected]@snapdeal.com enclosed email address belongs to the head of SNAP deal CEO & COO kindly mark your concerns if no reply from both.Visit AKOSHA .Com & file your complaint

Dear Sir/Madam,

We apologize for the inconvenience. We care about your grievance, and your complaint, listed on 16 Oct 2013 has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Online Team

Hi,
I have Purchased one Anarkali suit from your online website and the payment
mode is COD, The color which i have selected is pink but due to pop up
Screen black anarkali is selected instead of Pink one. The Black
anarkali which i have received is not in proper set, gota is not
Stitched in some places properly, so i have returned the Apparel to your
Pick boy.It will be a great help if you could replace it with any other color Anarkali suit.Ref No from Pick Boy:[protected]

Thanks & Regards
Imran Husain
[protected]

As I have Purchased Delhi Seven Classy Pack of 3 Checkered Capri's (Size: Free Size) from snapdeal.I asked the free size not the small size.Since I have order the product on 9th Feb 2014 but still i have not get any response But when i call to snapdeal call centre for returning the product firstly, they say that the blue dart person will come and collect from you. After 1 week i have recalled to customer care then they said that don't worry your product will surely exchanged within 3 or 4 working days (if possible) . After 15 days i have call to customer care, they said that you pack the product and send it to the Delhi branch address. When i told that the cost of sending the product is around Rs 500. They said that if you want to exchange the product then just said it to the above address ().
Sir as i was buying a product from last 4 years, i didn't ocurred any problem but only this time why the problem has occurred. But still the blue dart person or from your call centre (Snapdeal) have contacted with me nicely.

Sir Please take any action against my return / exchange of product.

This Shreyas here, one of the snapdeal's customer

Last month in February, I ordered Casio Edifice Chronograph EF-550D-1AVDF (ED390) Men's Watch which i had to return because of its bad
quality.

I returned it on 5th of Feb 2014 and claimed for replacement.

The complain number i got for the same is 4985773
Order number: [protected]

it has already been more than 1 month's time i have not received the replacement.

Every time i call up the customer care they say within 48 hours you will get resolution. No one is even properly responding, it feels like everyone is sitting out there to fool customers, is it so ??????They say the product is not available with seller, but the website says, it is available with all the sellers !!!

Even today if you check snapdeal's website, it is available with 7 sellers on your website !!!

So Isn't it a try of fooling customers???????? how is this possible???????? and even if it is not available with one
seller, then not approaching other sellers?????????

Why am i not getting the replacement????? can somebody give me some genuine reason for this??????why should your customers suffer because of Snapdeal's mistake??????

I am continuously calling up back and forth customer care people back and forth but there is no progress happening on my complain.

So now I am really tired and frustrated of all this.

I want to understand, how can it take more than 1 month's time to resolve 1 complain?????

is it really that difficult????? isn't it a BIG question on the efficiency and dedication of snapdeal's staff?????????

may i know the reason for that specially when you say that it will take maximum 48 hours of time to get the solution. and still i keep listening that you are working on it ?????!!!

Lets even forget about the resolution but no one has even turned up with the updates on it as well, till date. No phone calls no communication for the delay has been done by snapdealSo I really want to understand the reason for this.

Why do i have to call up Every time the customer care to know what happened to my complain? why has it not been taken care by anyone???
i have to pay to the bank for the item which i could not even use for a single time, how fair is this???????????

Is this the way to treat customer who makes purchase of worth Rs.13, 000 from snapdeal ?????

if it is so, then i agree i made a mistake choosing snapdeal for my needsI must say, its really pathetic and disappointing.

Shreyas

i am being harrassed by your company as i have purchased a canon eos 600d from snapdeal .my order no is [protected] .the camera which i recieved is not working . i have registered a complaint on[protected] same day when i have recieved the camera . i have call customer care 70-100 times till now .no solution has been provided by your excusitives
my camera was taken back by jv express pickup receipt 43027826 snapdeal [protected] on[protected] after so my call and mails .today deepak superviser say that the camera is reached snapdeal till today .sir how time it will take to reach snapdeal i need possitve reponce within 12 hour as it is been hight of froudness which your company is doing with the costomers .if i will not get then i have take legal action against your company .

i am being harrassed by your company as i have purchased a canon eos 600d from snapdeal .my order no is [protected] .the camera which i recieved is not working . i have registered a complaint on[protected] same day when i have recieved the camera . i have call customer care 70-100 times till now .no solution has been provided by your excusitives
my camera was taken back by jv express pickup receipt 43027826 snapdeal [protected] on[protected] after so my call and mails .today deepak superviser say that the camera is reached snapdeal till today .sir how time it will take to reach snapdeal i need possitve reponce within 12 hour as it is been hight of froudness which your company is doing with the costomers .if i will not get then i have take legal action against your company and kunal bahl .
your faithfully
sukhpreet singh

We ordered a BlackBerry Curve 9360 from Snapdeal and we have received an ingenuine piece. We had requested for a replacement 3 months ago but there is no proper response.

O, CEOSNAP DEAL, SUBJECT - NOT GETTING MY REFUND BACK DEAR SIR,
I HAVE NOT RECEIVED MY REFUND AMOUNT TILL NOW ITS MORE THAN 3 MONTHS, YOUR COORDINATING TEAM HAVE INTIATED NEFT TWO TIMES BUT AT LAST THEY
FAIL TO TRANSFER. ALL TIME FAKE COMMITMENT IS GOING DOWN BY YOUR SIDE .
IN DETAIL I AM EXPLAINING MY DETAILS OF SUMMARY THAT WOULD MAKE CLEAR
YOU HOW I AM RIGHT s.no
Purchase product
returned refund as sd cash

1 ray ban glass
of rs 4999 because is fake
4999+500=5499
2 ( purchased
sony E3 dual white product returned bcoz of
5512 oftotal rs 10666 /- faulty reason used 5499 sd cash and 5167 it should be returned cash paid by me at home) 10666 n u have just
returned 55123 apple i phone 5c 8 gb due=5154 total= 23991 paid 18479 cash at home and 5512 by sd cash
note- due left by your company is 5154 and you have not
returned this amount, if you are not returning this amount please
give me a written mail that we will not refund your amount.
this is last reminder from my side n i am sending this mail cc to my
advocate also this would help me to put your company in court case

I Seema, placed an order with Snapdeal for USB speakers. It was suppose to be delivered on 13th May 2015, however I was sent an sms stating my order was cancelled on the 12th May 2015. There was no prior intimation or reason provided. Thus i called the customer care of Snapdeal. The call was received by ranjit.[protected]@snapdeal.com, who informed me that the dealer discrepancy was the reason for cancellation of my order. upon asking why i was not informed the representative kept repeating the same thing like a broken record. Moreover when i asked for his supervisors, he kept my call on mute and was fulfilling a laughter session with his colleague on my distressed state.

Dear seemaravinath,

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Online Team

FW: Service Request
Varun kumar 07:45AM
To: [protected]@snapdeal.com


From: [protected]@hotmail.com
To: kunal.[protected]@snapdeal.com; rohit.[protected]@snapdeal.com
Subject: Service Request
Date: Sat, 23 May 2015 07:44:36 +0000

Hi,

My name is Varun Kumar from New Delhi I had purchase a Symphony cooler my order id (Order ID: [protected]) delivered on 22/05/2015, I had purchased it as gift for my parents however as soon as i opened the package i found that the Cooler is not in working condition and immediately i contact snapdeal and informed about the case, and ask for a replacement.

The solution to this that was given to me was even more upsetting that i have to contact the customer care of Symphony and get a DOA latter, and then send it to [protected]@snapdeal.com after that they will arrange the pickup and after 7 working days will let me know the status.


It is very upsetting for me to have a gift given to my parents not working at all from the package and then no quick solution given by snapdeal it feels like after sale there is no liability by snapdeal, customer has to go and request service center of purchased item, its a very long procedure given to me by CC really not happy with it.

Hope to have a positive reply...


Thanks and best regards,
Varun Kumar
[protected]

Hi,

My name is Varun Kumar from New Delhi I had purchase a Symphony cooler my order id (Order ID: [protected]) delivered on 22/05/2015, I had purchased it as gift for my parents however as soon as i opened the package i found that the Cooler is not in working condition and immediately i contact snapdeal and informed about the case, and ask for a replacement.

The solution to this that was given to me was even more upsetting that i have to contact the customer care of Symphony and get a DOA latter, and then send it to [protected]@snapdeal.com after that they will arrange the pickup and after 7 working days will let me know the status.


It is very upsetting for me to have a gift given to my parents not working at all from the package and then no quick solution given by snapdeal it feels like after sale there is no liability by snapdeal, customer has to go and request service center of purchased item, its a very long procedure given to me by CC really not happy with it.

Hope to have a positive reply...

Dear seemaravinath,

Information about your contact details are still awaited from you. Please contact us on [protected]@snapdeal.com for any further clarifications.

Regards,
Snapdeal Online Team

Order ID: [protected] : I have sold a fake product by snap deal and even after providing a written prrof from the original company, snapdeal is denying any help.. I am absolutely disgusted with the service and looking for a complete refund

Hi Raina,

Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.

Thanks,
Team Snapdeal

Snapdeal is the worst thing existing in the 21st century, the word "snapdeal" now holds a new meaning, which is the height of incompetence, disgusting customer service, shameless support executives, coward managers, so all in all its a hole run by who redefine the height of idiocity each day. i had purchased a double bed with free mattress, and my order was messed not once, but twice, even the replacement product was delivered partially, on top of that, the customer support agents never called me back or replied to my emails, and they denied sharing their ceo's email address, I'm not even sure if he knows what kind of a freak show he's running. Let me also tell you, that its been about a month since i'd placed the order and till today, all they say is, "give us 24-48 hours", and "we will get in touch with the seller and investigate", can you believe it?? One whole month, no reply to emails, no call back, no resolution, no update, nothing, on top of that, the customer support representative, Ms. Nishat, was the icing on the cake, she had no manners to talk, full of arrogance, plus, for some reason, probably i sound funny when i speak, coz if its not so, I don't see why she'd be giggling with her background friends, also, the manager she connected me to, Mr. Kaushal, made n number of assurance, and it didn't take the man one minute to vanish in thin air, on top of that, i had to wait for 2 days and speak to 3 different people to get the woman to even apologize. I hope Mr. Kunal is reading this, coz i'm sorry to say, but there are only so many things you can mess up and believe me when i say this, but your company, is messing up with everything so bad that if you really do not straighten things out, you'll be sorry.

TO THE SNAPDEAL TEAM,

YOU AREN'T WORTH BEING RATED!!!

THE SHIFFON SAREE (WITH ORDER NUMBER [protected]) WHICH WAS RETURNED & REQUESTED FOR REFUND ON 11TH SEPT 2015 BIT HASN'T BEEN REFUNDED UNTIL TODAY (ie., 25 SEPT 2015) I HAVE BEEN ASKED TO WAIT UNTIL 27TH SPET 2015...
THERE HAVE BEEN UMPTEEN FOLLOW UPS TO RECEIVE THE REFERENCE NUMBER OF THE TRANSACTIONS; ALL I GET TO HEAR FROM THE CUSTOMER SUPPORT TEAM & THEIR EXECUTIVES IS "WE APOLOGIES FOR THE INCONVENIENCE CAUSED"
IF YOU GUYS ARE APOLOGIZING YOU NEED FIND A SOLUTION FOR THE PROBLEM CAUSED INSTEAD OF APOLOGIZING EVERY TIME OVER THE CALL.
THIS ISN'T THE FIRST TIME I'M FACING THIS PROBLEM THIS HAS BEEN REPEATING EACH TIME I PLACE A REQUEST FOR THE REFUND!
EVERY TIME I CALL THE EXECUTIVES, THE TEAM ISN'T READY TO PROVIDE ME A REFERENCE NUMBER (FOR THE FUND TRANSFER INITIATED FROM SNAPDEAL) THEY INSTEAD ASK ME TO WAIT FOR 48 HRS (EVERY SINGLE DAY) & PLACE MY CALL ON HOLD FOR 3-5 MINUTES .
I THINK I HAVE SPENT MORE MONEY TO CALL-UP THE TEAM FOR A REFUND THAN MY PRODUCT.
ITS HIGH TIME YOU CHANGE YOUR REFUND POLICY FROM 3-5 WORKING DAYS TO 30-50 WORKING DAYS.

I'M PLANNING TO TAKE A LEGAL ACTION AGAINST YOUR TEAM FOR THIS IRRESPONSIBLE BEHAVIOR.

FYI-
ORDER NUMBER-441187

The complaint as follows,

Sub: Damaged product received and seeking for return and refund.

Dear sir/madam,
I have ordered two Yonex Gr 303 Badminton Rackets with the order number [protected] . Today i.e., 16.09.2015 I have received the product and opened the pack and observed that the both the rackets are in damaged condition. The damages are as follows.

1. Racket number 1 in pack no.1 - there is a crack over the handle nearer to the stem connecting position.
2. Racket number 2 in pack no. 2 - the frame of the racket is in bent condition.

Based on the above observed damages, it seems that the damaged rackets sent by the seller. Subsequently, I have discussed with customer care executive on [protected] number and he promised that he will arrange the return pick up by applying for return and refund request online. I have applied for return and refund request online (reference numbers: 07179287,[protected] through my registered mail ID login on snapdeal website. Afterwards, I have received a message stating that the product is to be sent by my own efforts. (Please refer the call recordings on 17.09.2015 evening between 6.00-7.00 hrs and again at night 8.45 to 9.15hrs). In my first call the customer care executive guided me how to apply for return and refund process and also promised that the return pick up is available on my registered address. Subsequently, one gentleman contacted me on 17.09.2015 at evening hours and asked me by when the product can be sent back to snap deal. I simply told that the customer care associative promised me that the product will be picked up by snapdeal courier partner and I am waiting for that. And also in subsequent calls, the persons who are talking to me, saying about the cost incurred for making courier will be paid by snap deal. If so, please clarify the following,

1. How the refunding/compensation will be done for the following activities like
a. packing cost,
b. efforts putting by me to pack & courier the same,
c. time spent on this process,
d. mental tension by receiving damaged product,
e. loss of interest on the un-useful investment of purchasing this product,
f. call charges of telephone calls on [protected].

2. And also confirm me that, why the customer care service executive and the representatives from CEO desk are lying to me in giving information about return and refund process.

Based on the above information, I came to know that, the snapdeal is a cheating company and discarding the damaged products available with different vendors throughout the India to the customers and making very good profits to run the company.

Ultimately, the customer service adviser and also the person from CEO desk making the situation that the customer does not want to send back the product and asking my confirmation by e-mail can the return request be cancelled. The persons working in the customer care service desk and CEO desk are not having minimum common sense and sending the mails as attached herewith.

Hence, I am requesting you to confirm the picking up of damaged product from my registered address and make the refunding process to me. And also, refer the call timing from [protected] to [protected] and refund the same.

Subsequentl,

i have get reply from snap deal customer advisers and also from CEO desk to compensate due to unavailability of return pick up and the compensating amount will be credited to your bank account and then they asked my bank account details including IFSC code. After Coolecting the information the snap deal is crediting the amount in snap deal account SD and can be utilised before six months.

recently, i have given a reply as follows,

It is not fare and very much unsatisfactory with your actions and word. There is a Huge amount of difference in your wordings and actions. One of the customer care adviser told me that the cash back will be credited into my SBI Account along with the courier charges. However the action shows that the amount Rs. 200/- credited in SD cash back offer and can be avialed with my next purchase. I clearly mentioned in my previous conversations that i will never purchase anything in my future with snapdeal and i have been asked the amount is to be deposited in my SBI account and i have given my account number with relevant information in my previous mail.

Please look into the matter and take corrective action. If not possible please do not refund any amount to me including damage product cost, courier charges and cash back. Please consider it is my contribution to snap deal to run your company with successful profits by cheating the customers.


the greatest and no.1 online cheating company in India is Snap Deal

TO SNAPDEAL,

Ref: Ticket number 06829272, Order number [protected].

You guys are wasting time & energy of the customers.
I'm running short of words to put forth my anger & impatience...

I still haven't received my refund (THE REQUEST WAS INITIATED ON 14TH SEPT 2015), though i have updated my NEFT details during my last refund request for the same order..

FALSE PROMISES: ON 25TH I WAS ASKED TO WAIT TILL SUNDAY (IE., 27TH SEPT 2015), LATER WAS TOLD THE REFUND REQUEST HAS BEEN RE-INITIATED ON 25TH I SHALL BE RECEIVING THE REFUND BY 30TH SEPT, BUT SHOCKING TO SEE AN EMAIL THIS MORNING ASKING FOR MY NEFT DETAILS AGAIN...

HERE ARE MY QUERIES-

ARE YOU GUYS PLAYING A BLAME GAME??
WHY SHOULD I SHARE MY NEFT DETAILS AGAIN FOR THE SAME REFUND? DON'T YOU HAVE A TRACK OF IT???
WHY DO YOU GIVE A FALSE PROMISE ON THE REFUND AMOUNT?
HOW DID YOU INITIATE(ON 14TH SEPT 2015) & RE-INITIATE (ON 25TH SEPT 2015) A REFUND WITHOUT THE NEFT DETAILS?
DO YOU THINK CUSTOMERS ARE FOOLS (OR) DO YOU THINK WE HAVE NO BETTER WORK TO CONCENTRATE ON THAN REQUESTING UMPTEEN TIMES FOR OUR MONEY?


YOU MUST BE SUED FOR THIS FALSE REASONS & PROMISES ON YOUR "EASY REFUND" POLICY...

Wrong product revived...

Wrong product received..
Replacing time this problem..

my contact no- [protected].

I had purchased a pair of sandals vide Order No : [protected]. On the first wearing itself the upper of the sandals cracked.

When complained to the Snap deal, there first excused was : that after 7 days they are not responsible for the product. And the customer care team was so rude - OMG - I still have to in my life hear more rude people.

The supreme court decision in May this year clearly states that the reseller/manufacturer is responsible and will have to replace the product, if it is defective. And if the customer wants his money back, the seller will have to refund the money.

In this case - I want my money back. I hope you can help me get my refund.

I am adding an image here to show you what happened to my sandal on the first day itself

My order I'd is [protected].
My reference I'd is 14216393.

To Mr Kunal Bahl and Rohit Bansal

I have a purchased a mobile phone from the Snapdeal Company amounting to Rs 47899/- via cash on delivery option.

When the parcel came, there was no invoice on it. Immediately I contacted the Snapdeal Customer Care after the courier boy advised me and informed them about the same. They advised me to take the parcel as they would be providing the invoice on my registered email id. They told me due to shipment errors, invoice was not sent. I accepted the parcel.

To my utter astonishment, when I opened the parcel, it was a empty one but containing pieces of sticks and plastic only. I, as soon, summoned my query to one of the Snapdeal Representatives but he refused to help me out as their system did not show up my delivery details. I contacted them numerous times in the day but received the same above said response.

On 27th of November 2015, my complaint was finally lodged via verbal communication and I was assured that my complaint will be resolved soon.

In the midst, they asked me for the images of the empty parcel and I eagerly provided them on their Snapdeal support email id.

They went by their investigation and on 28th of November, 2015 the Snapdeal company committed me that my full amount of Rs 47899/- will be refunded into my given bank account and it would reflect on it by Tuesday, 1st December 2015. They also provided me the ticket I'd of the cash on delivery payment made. They also guaranteed me that my money is covered under their Trusting Policy.

Their was no such amount refunded into my bank account to which I contacted them on Wednesday 2nd December 2015. But they refused to help me out in this regard and sent me emails numerous times to send the parcel images which I have already sent them many times. (8-9 times). They told me that they were not receiving my images. With a alternative way, I sent them the parcel images but still they were not receiving that. I contacted the Snapdeal Customer Care again and they told me that they will consult it with their back end team to why my emails and queries are not being sent and revert me accordingly.

Surprisingly, today one of Snapdeal executives contacted me and said my complaint will be closed and no refund shall be generated. He spoke in a ill and unpolite manner. I, enraged told him to transfer the call to one of his superiors.
The floor supervisor was a parent of the unpolite and rude behaviour of talking. He did not even listen to my grievances and stated me that my parcel has been returned to their warehouse. I was felt aback. How come the parcel has been returned to origin when I have already received it.? Shakened, I checked up the tracking of my shipment and it said that 'the consignee has refused to accept the parcel and the product has been returned to the origin'. The supervisor rudely without even listening to my grievances disconnected the call.

With assumptions, the Snapdeal company has shipped two parcels for the same order I'd and I received the empty one. Their is a full cartel inside the Snapdeal company in which men working are exploiting the laws of India by cheating the customers and sending them faulty parcels.

This incident has broken all shackles of faith and trust we had on the Snapdeal company even though after going through the feedback of the mal- statement of it's Brand Ambassador Mr. Aamir Khan.

Sir, I request you honestly to look into my matter with utmost urgency, stop the fraudulent cartel inside your system and refund my amount without further delay.

Regards,
Hemant Agarwala
[protected].
Email I'd - [protected]@rediffmail.com

Dear HMKV,

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Team

I ordered for an Indian Terrain Blue Color Slim Fit Shirt (Size L) vide Order ID [protected] on Dated Dated 14.11.2015 and paid the amount in advance.

As soon as i received this Product, i requested a Return, as the Stupid Seller send me Size 'XL' Shirt instead of Size 'L' as ordered. The return request was taken on your website, but no one contacted me from Snapdeal's Reverse Pick Up team for around 15 days and suddenly i found that one fine day, my return request was closed by Snapdeal.

I contacted Snapdeal again on Dated 01.12.2015 (19 Days ago) and this Return request was Open again. Since then, i have been waiting for the Return Pick Up person to contact me but no one has arrived till date. Neither i have received any call from any of Snapdeal's Courier partner.

Snapdeal's service has really become pathetic and with this poor experience, i am never going to shop on this website again. In case they are not able to pick up this product, please send me your address, i will ship this item to you myself and will also bear the courier charges.

I am amazed how Mr. Kunal Bahl (CEO of Snapdeal.com) is managing with such a stupid Customer Care Team.

Dear ParagA1982

Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.

Thanks,
Snapdeal Team

Snapdeal is not dil ki dil . Snapdeal is bakwas ki dil.7 day trust pay policy is also bukwas no return policy. I have received a wrong product. I ordered one mobile phone but I Received one kids hand video game & two Mobile battery, s .but Snapdeal didn't accept there's mistake. Investigation huwa but sirf naame k liye. Mera paisa 8999 mujhe refund nahi huwa. Don't purchase on Snapdeal.

My registered mobile no. [protected]

Sir,
I have ordered Moto E 2nd Gen 4G phone from snapdeal and received the product on 9th february, 29, 2016. As the product was a faulty one, I had raised a return request with snapdeal on 12th february. Snapdeal arranged for a technician visit for 16th february, Technician visited my place and confirmed that the phone was defective. He packed the phone back in snapdeal envelope and issued me a cover note mentioning the fault in the phone and assured me that the pick up will be done on 18th of february. Since then, I have made atleast 10 calls to customer care executive. Everytime I have been assured that my complaint will be escalated and solved within 2-3 working days and they will also arrange for a call back from technical team. But I have neither received a call nor a mail from snapdeal. 2 weeks have already passed since i had raised the request but nothing satisfactory solution has been provided yet.I am really disgusted by customer service of the company..Had you given a 0 star rating option, I would have definitely gone with it. I wished to write a mail to the founders Kunal Bahl and Rohit Bansal so that they can know what is going in their company but I don't know their email ID's..So I am posting a complaint here. This is the service they are providing. My order ID is [protected] and sub order ID is[protected]. My registered email id with snapdeal is [protected]@gmail.com
I am waiting for some solution as soon as possible.

Ticket Id: 21717648
Order ID: [protected]
I have placed the above mentioned order on April 1st 2016 of Canon EOS 1200D with 18-55mm + 55-250 mm Lens, online from snapdeal.com, i spent 25000 . i got the box on 3rd of April 10.55 AM. i opened up the box and that was shockingly empty there was few cables of camera and pouch of the same apart from that there were only polythenes and empty boxes inside, i made the video of the same and where i was opening up the box the place was under surveillance, immediately i marked a written complaint at snap-deal portal, i got an automated mail also that they will contact me in 48 hours but no one contacted me after that I made almost 20 calls only to arrange a communication with me, only to say them whatever they are doing in the case at least let me know .. after so many complaints they sent an email to ask me, provide the images and proofs on that I was not able to send any video bcz that was more than 25MB they said in that case only send images, I sent the same but I was not satisfied with the images bcz that was not enough according to me, I asked them so many times in written and calls that I wanna send video and CCTV footage but they denied every time and finally they said that item were delivered successfully, they were not interested to take the video, frommy side bcz they knew I will provide the video along with CCTV footage on basis of those they have to accept that they have not delivered the item in the box, they were afraid of truth that’s why they have finalized the decision on one sided investigation, I am calling them on daily basis and writing emails also to provide them my video and CCTV footage but they are saying 24 hrs to wait and 48 hours to wait after that set time, again they are repeating same process, whenever I called up they tried their best to provoke me by saying and asking kidish things, one of them said that you are fraud … I am shattered by after heard those words.. how can their representative say that without any proof, I must say that snapdeal ppl are liar and fraud bcz I have proof that cheated on me and now they are lying..

Dear Amber( amberchaudhary),


Apologies for the delay. Our team is working on this concern; we will get in touch once we have further updates on the same.


Regards,

Team Snapdeal

Wrote this to the CEOs today and forwarded to [protected]@snapdeal.com. Waiting for an answer. Perhaps other customers would relate to this too. Thanks to this forum that I found the contact details. Expecting an immediate delivery with compensation in the form of discount or an immediate refund.

[protected][protected]
Snapdeal Order ID: [protected], Suborder Id: [protected], Placed on 30 Apr, 2016.


Dear Mr.Bahl & Mr.Bansal,

I placed above order for a TV as a gift for someone on 30-Apr. Original estimated date was 6-May. Later this was changed to 12-May. Today is 13-May and its still not delivered.

I wrote multiple times to customer service with no response. There is no telephone number mentioned on the site. The customer service email ([protected]@snapdeal.com) do not work and an automated email gets returned from 'hacked by Vipul' that is concerning too.

I tried cancelling the order and get error stating 'Your request cannot be completed at the moment. Please contact customer care at +91-[protected].'

When I call that number, its all automated and there is no way to speak to a human being.

There are no information about the seller or any contact information the courier company either.

What's going on? Is this how a business is run in India? Not expected from a company like the scale and reputation like yours. Please would you deal with this immediately? I want to cancel this order and get a full refund urgently. This was not my first order but I will think twice to place another order here if the level of service is that bad.

I hope you would consider this as a serious matter and sort the issue out.

Thanks & regards,
Ujjal

Dear ughosal,

Sorry for the inconvenience. This is to inform you that we have taken a note of your concern and will get back to you.

Regards,
Team Snapdeal

i bought tupperware bottles..incomplete product delievered..instead of 12 jst recieved 3 bottles..I returned those 3 bottles..till now no refund ..no freecharge balance n no replacement and not evn those products are returned back to me which thy hv picked up.. pathetic bloody snapdeal company...fraud cheaters thy are..shame on them..I am Vartika kundra.. declaring snapdeal is a cheap cheaters company and big fraud.

All time CCS department vl say tht thy vl get back to us...zero response..zero solution...jst money gone...if thy need money thy would have ask fr tht n beg..but shd not tk away money by cheating people.

Snapdeal — fantasia black formal shoe

i bought a fantasia black formal shoe my order no is [protected] which is delivered to me on dated[protected] i wore it not more than two or three days it teared from the side i am attaching the photograph of my shoe

Snapdeal.com — no response

I had ordered a mobile fro snapdeal but is had a defect, so i appealed a replacement request but the delivery boy take the mobile away from me and did not gave any replacement/refund.

magnetic toolkit screw driver set dameg & faulty

*PHP Spellcheck Trial* toolkit screw driver set-41 pica's item code : 646301 order no : [protected] suborder no : [protected] magnetic toolkit screw driver set is dame & faulty, pal's retain my many

MOBILE COVER

Mobile Cover not fitted in my phone (order no-[protected]) So please replace this cover as soon as possible Thanks Sweta [protected] Sweta.[protected]@gmail.com

pendrive

On 1st January I ordered one combo of Kingston pendrive and today is 10th January. I hate your delivery service

product not replaced

dear sir/madam, i received a faulty electronic product from snap deal.com, and requested for replacement of the product, bu the product have still not been replaced by snapdel.com, my request number is 11188421.

replacement of stylish blue jean

I want to change the size(32) and colour light blue.so please kindly arrange my needful as soon as possible. order no:[protected] ticket no:3638559 corier AWb:[protected]

sir
oder id [protected]
my product is deliverd
and send product dtdc curious.
but i see cancel in my system.
why???
please solve this use and replay fast
send your product this add:-
Name of company: Vulcan Logistics,
Floor and street number: Khasra No 1740/1211/1/2/2 Min, 1289/1212, Village Khandsa,
Near By Hero Honda Chauk Footover Bridge Begmpur Khatola Road
City: Gurgaon (Haryana)
Pin code: 122004 and attach curiur seallip

Dear srinivasan1990,

We request you to share your correct 11 digit order id or complaint number to help you out in best possible way. Kindly drop us an email on [protected]@snapdeal.com with these details so that we may assist you with this issue.

Regards,
Team Snapdeal

Transaction failed but money deducted

Hello @Snapdeal team,
I had placed an order of Ambrane mAh 10000 power bank just now and payment was made by SBI net banking (Transaction Ref No IG0CDBTJC8 for Rs.699 on 08-JUN-16 09:58) but confirmation not yet been received from your end. Pls confirm my order as early as possible.

Dear Biswajit Dev,

Kindly share your registered email id and contact details on [protected]@snapdeal.com to assist you further.

Regards,
Team Snapdeal

Dear srinivasan1990,

We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on [protected]@snapdeal.com so that we may assist you further.

Regards,
Team Snapdeal

Not returning Phone

I baught xolo Era 4g phone 8 june an I complaint to snapdeal on 9 june about this phone regarding return this because this phone battery is not good with internet. they told me to return this but today 23 june still they are not returning this and taking time so much.

मैं लोगों को बताना चाहता हूं कि snapdeal मेरी नजर में बहुत ही घटिया साइट हे या फीर ये चिटर हें झूठे हें मेरे पास इतने सारे रिटर्न है जो यह लोग रिसीव नहीं कर रहे अब मेरे पास दो औपशन बचे हैं यातो में इन पर मुकदमा दायर करूं या इनके किसी कोरियर पर्सन पकड़ कर बेठा लूं जब तलक मेरा मसला खत्म नहीं हो जाता
I want people to know that in my view, very poor site snapdeal O Otherwise they are liars they are to Citr I receive so many people are not doing it now returns which are left to me, if not these two Awpsn may sue they hold a person sitting or couriers take over when the divorce is not my issue
(Ticket Id:[protected]
(Ticket Id:[protected]
(Ticket Id:[protected]
(Ticket Id:[protected]
(Ticket Id:[protected]
(Ticket Id:[protected]
(Ticket Id:[protected]
(Ticket Id:[protected]
(Ticket Id:[protected]
(Ticket Id:[protected]
(Ticket Id:[protected]
(Ticket Id:[protected]
(Ticket Id:[protected]
(Ticket Id:[protected]
(Ticket Id:[protected]
(Ticket Id:[protected]
(Ticket Id:[protected]
(Ticket Id:[protected]
(Ticket Id:[protected]
(Ticket Id:[protected]

Dear Mohammad Nadim,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

Sir my fault that I did just that from your site to Suping The amount of punishment is more than 20, 000.

Dear Mohammad Nadim,

We wish to inform you that your complaint did not pass our internal security checks. We regret that we will not be able to help further with this concern.

Regards,
Team Snapdeal

Hi Lazy Snapdeal team,

Order ID: [protected]

How Much Careless and irresponsible are Stupid Snapdeal Employee !!!

only commitment no Resolustions why ????

Firstly Delivered Wrong Product with seal opened and different material inside Product box and I raised complaint on same day 22 Dec 2016, But No Return, No Replacement, No Refund till now I Tired to call snapdeal customer care and listening answers Wait For 24-48 Hours, Again And Again.

Two times courier boy visited at my pickup address and he said your product complain is forwarded for wrong product but its seal opened, so raise complaint again for seal opened when we will pickup your product, I informed I have already explained everything to customer care representative, its customer care representative flout not me,

and he closed my return request two times when i called to know why you have closed my request so he answered me, your no. was not contactable

And When I Insist To Transfer Call To Senior, always employee answered Not Available, Busy, And Raised Complaint On 22 Dec 2016 But As Of Now No Resolutions ? I want to only my refund, whether you take your product back or not i don't care

Dear snapdeal
I am purchasing nova hair straightener nova nhs-897
m not happy with product, very bad experience snapdeal . next time i will not buying from ur site ... and this is not the origional product and there are so hitting issue .
Order no - [protected]
Suborder no - [protected]
Invoice no - S1214B/16-17/364404
I am facing prblm from fisrt day & i already call ur customer care 4-5 times . Even customer care not supporting customer . From your customer care side i am discuss issue mr kafil ansari, he will tell to reward back from snapdeal but till time we not receive any call from ur side .
Very inresponsible people your customer care executive ...
i am dissatisfied with ur services and i didnot expect this services from snapdeal and i will never recommended any of my friends and relatives to deal with ur company further.
Expect positive response from ur side asap...
regards

fraudster.
purchased an eye multivitamin tablet from snapdeal.they sent me the wrong product, successfully retured back the parcel to Snapdeal, made promises to refund my money through neft, but still I didn't get my money.and I didn't get the invoice too.actually they sent two parcel of same order and unfortunately I accepted the wrong one.

Bisht 27 March
Dear Snapped, ,
One pair of Fila Gray Calve shoes for Rs 1040 ( style no 391R169854N) vide order No.[protected] online . The same was delivered to me on 30 May 2016 vide invoice No SC6059/16-17/5100dated 26/05/2016 of M/S Padmawati Enterprises, Gurgaon as per my orderNo[protected] . I rarely used it and on the third /forth day o[censored]se, One of the shoe has developed cracks on top.

I had raised the issue with the supplier. He advised to contact the manufacturer. Accordingly I wrote to customer care of FILA . They after seeing the photographs, approved the complaint and assured that snapped will change the shoes with five working days. Communication with your help department was of no use as the said it is beyond return policy.
Now five months have passed. Kindly advise me what to do with these shoes. Should I send it to your Head as a token of gift for not listening the complaints even after approval lof the manufacturer?
Regards

First email:

Complaint Number 41169019 & 41169006
Order ID: [protected]

Hi Snap Deal Team,

I am writing this email on behalf of Mr. Babu KC, Kuzhivelilputhenpurayl (House) who ordered 5 items in SnapDeal.

Unfortunately he received only 3 items where 2 are still pending (Order ID: [protected]). The scheduled date of delivery expired today 1104/2017 1:00PM but he didn't received the product.
He didn't even received a call by the courier service representative. Please check and let us know what happened to the delivery of those order.

Screenshots attached below for your reference.

[protected][protected][protected][protected][protected][protected][protected]
Second email:

Hi Snap Deal Team,

I am little bit irritated with your service. Even after several calls to your help desk you have rescheduled again and again and your support team was apologizing me regarding the delayed delivery of the products which i had placed. Again my order was rescheduled to today and the executive assured me that i will get the product by today (between 9:00AM - 1:00PM).
Until now i haven't received my product.

What kind of service and support you are providing to your customers. I am thinking of posting this issue in social medias because you crossed the limit of breaking a customers patience.

Really Fedup!!!

--

Thanks Regards,

Babu KC

Dear Sir,
As per discussion and below shown reference no
Order ID: [protected] (1 Item)
Placed on 07 Apr, 2017,
Ordered product details :-
Eco Shopee Best Single Bucket Mop 360 Rotating Floor Cleaning Magic Mop. on 07 April 2017

But from 07 April 2017, till date, order status is not updated on snapdeal app,

Even when i talk with customer executive, every time i will get falls commitment.

So i requested to look at this matter on top priority and deliver the product till 20th April 2017 or refund my amount on freecharge account( Free charge no is [protected]), I don't want amount in snapdeal account any more.

hi

i have order purchase moto Mobile phone . i have received mobile dad contrition & i inform to same time . but no any respective reply in your Sid. i request to pls replace the phone .Order ID: [protected]
CONTACT NO [protected]

Hello,

This is regarding compaint of Snapdeal for not taking any action on return request We have ordered a treadmill (powermax fitness TDM-100 s motorized 1.5Hp) Order id : [protected]. We received the same on 17.04.17. As the piece was not proper. Hence we place a return request to snapdeal on same day. None of the executive came for pick up. Even we did not received any call or mail form snapdeal for return. However when we again called on 21.04.17, snapdeal tam said they will send their executive to pick up with in 48 hrs. No one came to us for pick up. Even we are having telephone recording of the conversation. Again called on 25.04.17 to followup, but this time they told that your return policy is over we can not make return. My question is why do we suffer if we did not get any reply/action from snapdeal.

While call Snapdeal team told us they don not have any soultion. Why the hell are they sitting for Customer service if they can not provide solution to Customer. II even asked the team to let me Know where to courier the product although it is a 50kg Product. But the boy from customer Service sticked to his words that we cant do any thing. Nothing can be provided as a solution.

What is our fault? we contacted snap deal many times for return. Why we should pay for their carelessness?

Again i am asking snapdeal through this complaint to return the amount & take the trademill back. If this time proper action is not taken then i will file a compaint in Consumer court.

Ankita Kansal
[protected]
Snapdeal Registered no. [protected]

Dear sir, madam
Meine 30 oct 2016 ko intex IT 881S.2.1 desktop speakers black 2 speakers order kiye the oder id is [protected]
Or mere ko speaker k jagaha keyboard mile meine snadeal me complaint bhi ki hai or order replace bhi kya but 1 speaker hi mil paya aaj 19/5/2017 hai abi tak mere ko koi respons ni mila snapdeal k taraf se meine snapdeal me complaint b nikhayi hai complaint number is 40863566& 40863567
Plz sir help me

Sir i talk to her facebook and twiter n whats app frands PLZ Dont use snapdeal
bcoz its a fake parasol

Facebok frnds200+ twiter 300+ follw
S
To socho and (whatsapp frnd 800+ and 45 groups) to aap batao aapki company ka naam to gaya sir

Hello this is Govardhan Rajpur this is the laptop i have ordered from snapdeal Dell Inspiron 5567 Notebook Suborder Id: [protected] I have received laptop on 19th may 2017 It was having some issue so i gave replacement request and i was supposed to get replaced laptop on 1st of june 2017 but i was out of town so asked to hold my delivery till 10th of june n sanpdeal team said they will but before that laptop was given back to snapdeal ans till date i haven't received any refund and my second month emi is been deducted. Hope u will look into the matter. Thanking you in advance.

Hi

I had ordered an Amron Backrest in side Medium and was delivered size Small.
The MRP on the package was Rs. 795 while I was charged Rs. 899.

When I returned the item indicating the same in my message

Snapdeal refused me refund stating that I have selected wrong reason" Item description inaccurate" and description on the website is correct.

I had listed both the above reason in comments.

You need to penalize the seller for sending incorrect item and charging me more than MRP.

When I call that number, its all automated and there is no way to speak to a human being. Pathetic customer service!

I am raising a complaint with the consumer court.

Hi,

My order : [protected], [protected]

Could you tell me whats your internal checks. Is there anything in your terms and conditions. Do I need to wear a tshirt which doesn't fit me. Is SNAP DEAL cheating the customers. I have been purchasing in snap deal more than 2 years. I paid money already and got the tshirt which looks old and bad. It came in cheap paper, crushed covered with snap deal. If I go for shopping I could get a better one.What is the use getting a cheap product from a website mentioning as ONLINE purchase. When I asked you guys to refund my money by the name of internal check you swallow the customers money and cheat people.

Then why don't you mention these in terms and conditions. What is your internal check ?. Have you ever mentioned about the return times ? (How many times we can return). If the product is not good genuine customer use to return or through it on your face. Please understand that. We are not fools over here. You are not selling the product directly as we get all those from distributors . Some times we get good stuff moreover some crap things too . The package from shoppers stop and the package from snapdeal is different . Tshirt came in cheap cover drenched in rain. Please take necessary actions to refund my Money. Don't be a cheater and don't spoil your Name too.

Regards
Prabhu

[protected]

Hi All,

I want to cancel my order (Order ID - [protected]) due to very poor experience of SNAPDEAL delivery system,

I have Order the product on date 24-Sep-2017 with special delivery charges 1299rs., as per SNAPDEAL commitment date of delivery 3-Oct-2017 and till now order not dilivered.

So please cancel my order on immediate basis, otherwise i will take LEGALY ACTION within 24Hrs.

Regards,
Nikhil joshi
+91-[protected]
+91-[protected]

order no. - [protected]

Dear sir

I sombir and i have placed an order of mobile phone handset of openbox mi note 3 and i have delivered it on 30 sep. 2017 and open to use but i have seen that the cell phone is aleardy be used and some data of the previous user was also in this handset. And the functioning of this handset was not working properly . I have tried to call you at [protected] again and again but i can, t be connected to you and after that i write you a mail to the [protected]@snapdeal.com but no reply and resolutions provided to me .

Kindly resolve my problem because i have paid the amount for this handset as similar as new handset
For openbox delivery.
I was faithful to snapdeal and purchase the openbox but it is not prove that the service is better like the past.
Dear sir kindly provide me the resolutions for this order i shall be thankful to you for this.
I also enclosing the related tags and piçtures belonging to the packaging contains.

order no. - [protected]
Registered mobile no. - [protected]
Registred email - [protected]@gmail.com
Reference number of queries[protected], 44059710, 44077503
For these no reply recieved i don't know you recieved my emails or not but i hope you recieved thats why me recieved your system generated mail with reference no.
Sir kindly resolve my problem as early as possible and reply me back urgently.

Snapdeal is looting the customer badly. Ordering something and delivering something else and when we are asking for return and refund then they all are sleeping.

Kindly look into this and do the needfull.
Pls it's very urgent to take action against this...

Order ID: [protected] Placed on: Sun, 01 Oct, 2017

Hi am kishan my order id is [protected] dell laptop windows 10 original but snap deal company sent me wrong order item this item window is duplicate am many time request sent to snapdeal help centre for replacement but snapdeal are not response for my product replacement this is very bad for snapdeal dealing please all request to all customer dont buy any product to this company because this company is fraud.

I have Requested.. Clearly talk with me for oder...
Otherwise this time I can take legal action for this company.
Or Grahak surksa Kendra.

Sir, I request you honestly to look into my matter with utmost urgency, stop the fraudulent cartel inside your system and refund my amount without further delay.
I THINK I HAVE SPENT MORE MONEY TO CALL-UP THE TEAM FOR A REFUND THAN MY PRODUCT.
ITS HIGH TIME YOU CHANGE YOUR REFUND POLICY FROM 3-5 WORKING DAYS TO 30-50 WORKING DAYS.

I'M PLANNING TO TAKE A LEGAL ACTION AGAINST YOUR TEAM FOR THIS IRRESPONSIBLE BEHAVIOR.

Dear the most unprofessional site running people,

Received the product one anarkali today after chasing it for 12-14 days(unprofessional site having tie ups with another unprofessional courier agency). It was written below the product that the same can be returned within 7 days of delivery. After seeing this worst quality product of yours, I tried to return it. But your answering machine says it's a non returnable product out of nowhere.

Have you ever tried to check where your site is lacking. CUSTOMER'S AFTER SALE experience. You are keep low quality products, imposing them by not taking back, No wonder why MYNTRA is way ahead of you unprofessional people. Your marketing is getting worst every passing year.

Return my money and take this trash back.
I want my cash 2048/- rupees back within 2 working days.

Unnati

I can understand the situation of the company there gool is to reach max customer to cheating to earn the money because there is no more OWNER FOR THIS COMPANY AND BOTH CEO HAS BEEN DIDE...

I had asked for the return of below mentioned teo items. Despite of my regular follow-up, it doesn't seem to be coming to the solution. Can someone look into it and arrange for quick returns and refund.

Item1 - JC4U Rayon kurti with Palazzo - Stitched Suit
Return Reason - Wrong item sent
Order id: [protected]

Item2 - Slayout Crepe Regular Tops- orange
Return Reason - Defective Item Sent
Order id: [protected]

Dear Pradip Sanghvi,

We apologize for the inconvenience. We care about your grievance, and your complaint, listed on 15 Oct 2013 has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Online Team

I have mailed my complaint description on above mentioned email address, hopefully this time I will get a response to that mail.

Recently I got a mail saying the product will be picked up in 4 business days (I have received this type of emails many times but no one has ever come to pick up the product).

2 days are over after that and I will still wait for 2 more days then I will take further required actions.

Dear acharjee
Snanpdeal is worst online company i have seen in my life/
i m a pathetic customer of snapdeal..
neither they delver my product nor my transferring my money and more than 40 days have been passed...
can u help me to sue snapdeal in consumer court for fraud and 420

Snapdeal is a cheat of first order in India

Snapdeal is a cheat of first order.

u r abo[censored]ely right..
i have not recived any money from snapdeal..and my emi has been started widout any bill widout any invoice

even i lost my money for sum stupid contest on snapdeal and dey are not even attending my calls and i tnnk my money z gone and aftr dat i stopped buyg products online...dere shud b sum serious actions against such sites and i wanna sue dem fr being a fraud merchandise.

Again i called the customercare representative. They have no positive response. Really i fedup with this transaction. i want to talk owner of this company .. can you help me on the same. or sahre the esclation matrix

Dear Acharjee,

We apologize for the inconvenience. We care about your grievance, and your complaint, listed on 16 Oct 2013 has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Online Team

1st i had received a damaged product, then a faulty one as a replacement 4which i hav been calling dem up several times requesting for refund & also wasting my mobile currency. Only answer m getting is its initiated & wil b resolved in 5-7 working days. Please m buggd up. Jst return my money. So far several mails i've received 4m snapdeal giving me d same fake answer. Dis circus is happening 4m past 2 months.

My complaint number 4928529. 1st i had received a damaged product, then a faulty one as a replacement 4which i hav been calling dem up several times requesting for refund & also wasting my mobile currency. Only answer m getting is its initiated & wil b resolved in 5-7 working days. Please m buggd up. Jst return my money. So far several mails i've received 4m snapdeal giving me d same fake answer. Dis circus is happening 4m past 2 months.

FRAUD of non delivery
1st of all snapdeal steal my money, they have deliver my product to somebody else using my free charge cash a/c. Snapdeal has promised me to refund my amount with in 8 working days .
in spite of all inquiry from my side on regular basis to customer care they are still don't know where exactly my order has been delivered.
I contacted them but these people are not bother about customer inconvenience.
they are sleeping eating customer money. its a fraud company . I don't know how could they developed this app if they don't know how to provide a good customer service.
they shoul learn from Amazon & flipcart.
I need my money back. I bet these will not survive with this kind of working.
SNAPDEAL=WORSTDEAL

Dear Harsha([protected]@gmail.com),

We request you to share your order id or complaint number to help you out in best possible way. Kindly drop us an email on [protected]@snapdeal.com with these details so that we may assist you with this issue.

Regards,
Team Snapdeal

Snapdeal.com — Reg.replace

Dear sir/madam My request no.18258141 &vide order no [protected].I request for replace the item not for refund (not for refund), so replace the item please

hammer not recieved which i ordered 12 days ago

please take some actions bosch hammer gph20 was not recieved in order no [protected] so kindly hand it over as soon as possible contact no is [protected]

Defected Mobile Send

Sir, We receive defected mobile Karbonn Titanium Octane Plus White .So please replace it.My order no. [protected]

cancelation of order

I want to cancel my order on snapdeal id of order[protected] and order no is [protected] .si request u to cancel my order ... Please cancel my order

FOR PRODUCT RETURN

i have purchase nokia x2-02 mobile display but snapdeal is provaid to me anoder phone big displey so please i wat exchange this display

cancel order

DEAR, SIR I want to cancel my order no.-[protected]

headphones microphone broken

I received Headphones few mins ago and when i checked the microphone was broken it doesn't work

orders cancelling

please cancel my all orders.snapdeal order no [protected] & order no [protected]. cancel this orders

Dear Kunal Mali,

Thanks for reaching out to us. Kindly share your order id or complaint number with us at [protected]@snapdeal.com so that our team may assist with your concern.

Regards,
Team Snapdeal

Not received refund

Order ID: [protected] (2 Items), Placed On 20 May, 2016
sub order id [protected]
Dell Inspiron 5558 Notebook (4th Gen Core i3-4005U- 4GB RAM-
returned
showing refund initiated on 10.06.2016 10 am to till now
amount not received to the bank account provided

Dear Kunal Mali,

We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on [protected]@snapdeal.com so that we may assist you further.

Regards,
Team Snapdeal

Dear [protected]@gmail.com,

Sorry for the inconvenience. This is to inform you that we have taken a note of your concern and will get back to you.

Regards,
Team Snapdeal

dear
frnd
Snapdeal is worst online company
i have eve seen, they did very big fraud with me charged 12830 rs but never send my mobile

Dear Sir/Madam,

Sorry for the inconvenience. This is to inform you that your concern listed 14 Oct 2013 has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Online Team

Dear Samar Ur Rehman,

Sorry for the inconvenience. This is to inform you that your concern listed 14 Oct 2013 has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Online Team

Dear Jhonny,

We apologize for the inconvenience. We care about your grievance, and your complaint, listed on 13 Oct 2013 has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Online Team

Dear Marutham kumar,

We apologize for the inconvenience. We care about your grievance, and your complaint, listed on 12 Oct 2013 has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Online Team

Dear Snapdeal customer,

We apologize for the inconvenience. We care about your grievance, and your complaint, listed on 10 Oct 2013 has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Online Team

Order no: [protected]

Contact details are available in your system.

Dear Snapdeal customer,

Thanks for the update. we will revert you soon with the next update.

Regards,
Snapdeal Online Team

Thanks, I have mailed to [protected]@snapdeal.com as well..
But did not get any reply yet.

ANYBODY THERE...????????????

ATLEAST ANY INFO ON REFUND ?

Dear Ankit Kumar,

We apologize for the inconvenience. We care about your grievance, and your complaint, listed on 8 Oct 2013 has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Online Team

My name is goldy suri.I Bought Tablate Ambrane A3-7 (2g n 3g calling) this year(2014) Feb from SNAPDEAL.COM.l am giving you some details.
Invoice Num : 743AE9/13-14/33433 1
Invoice Date : 21-Feb-2014
Ambrane Tab A3 7
IMEI : A7213F0005476
ORDER NO : [protected]
SUBORDER NO : [protected]
Amount : 8500
BUYER : GOLDY SURI
My Complaint is that the information about the product these people given on there website it is not true it is tottaly wrong.Because I am a new user of any tablet I read the Product Description and Technical Specifications carefully after that I purchaged Ambrane Tab from site.but when I show this product to technically sound Person then I got to know that I have been cheated by SNAPDEAL.COM.
THEY MENTIONED ON WEBSITE : Processor CORTEX A9 1.5GHz.
BUT THE PROCESSOR IS 1GHs.
THEY MENTIONED BATTERY TYPE IS : 4000mAh Browsing Time 5-6Hours Standby Time upto 3days.
BUT BATTERY IS ONLY 3500mAH Browsing Time 3-4Hours Standby Time upto 1day.
AND MORE LIES
THIS IS THERE MISTAKE AND THEY HAVE TO PAY FOR IT.I DONT WANT MY MONEY BACK.
ALL I NEED THAT FIRST THEY RECTIFY PRODUCT INFORMATION ON THERE WEBSITE.
TAKE BACK THERE PRODUCT ( AMBRANE A3 -7 ) FROM ME. AND GIVE ME ANOTHER
PRODUCT OF CONFIGURATION ( WHICH THEY SHOWED ON THERE WEBSITE ) (2g n 3g
calling) VIA SIM, 1.5GHz AND 4000mAH BATTERY TABLET NOT LESS THAN.
I WANT ANOTHER PRODUCT.
BECAUSE THIS IS NOT ONLY MATTER OF MONEY THIS IS METTER OF JUSTICE THAT NOBODY
CAN CHEAT YOU EITHER ON REPUTED WEBSITE LIKE SNAPDEAL.COM.
THEY PEOPLE BROKE MY FAITH ON ONLINE SHOPPING.
GIVE ME JUSTICE PLEASE.
MR GOLDY SURI

Dear shekhar mahapatra,

We apologize for the inconvenience. We care about your grievance, and your complaint, listed on 8 Oct 2013 has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Online Team

Dear Vibhor Agrawal,

We apologize for the inconvenience. We care about your grievance, and your complaint, listed on 8 Oct 2013 has been noted and is currently being worked upon by our team. For more information, please write to us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Online Team

what is present status of your money?
the same thing is happening wid me, i m getting fooled by snap deal since 16 septmeber 2013

Dear Samrehman,

I filed F.I.R agianst sanpdeal. Further, when I posted my above complaint, I received product dispatch sms on 10th Oct. I received my product yesterday 1 month from the date of Order. Consumer complaints helped in the matter. Many Thanks to them !!

But I won't leave the owners of Snapdeal as they are the culprits behind all. They are running online shopping website, accumulating funds from customers and earning interest.

Product received yesterday after 1 month from order date. Many thanks to Consumer Complaints in getting it resolved ! ! !

But I have filed an FIR against the owners of snapdeal as they are accumulating funds from customers by way of orders and earning interest money. Media has also taken up the matter and working on it.

Good. Filing FIR seemed a nice way, but have you contacted your city's consumer redressal forum / court regarding this ?

Please tell me, how to file FIR against snapdeal.