Snapdeal.com Complaints & Reviews

I've purchased a digital weighing scale from snapdeal, which is found defected when used.
And customer support team asking for images with very delayed response. After providing all the product and packaging related images, customer services closed the complaint due to 1 wrapper image missing. They are focussing on collecting packing images rather than listening to product problem and solution.I recommend don't ever purchase products from snapdeal. Old and low quality products are there on snapdeal.

Had booked a LG Optimus 4X HD P880 on 17th Feb from the SNAPDEAL.Com website (Order no: <[protected]>)and was delivered on 22Feb. The cover of the box had a freebies of LG Clipcase and a 50GB Box Cloud Storage subscription for which I have been fighting for 2 months now. Had contacted the SNAPDEAL with Complaint No. <1671995> for the missing freebies which was not delivered with the package. Have also contacted the LG India Consumer Voice with the complaint who still did not take cognisance of my complaint against the said website(SNAPDEAL.COM). Now SNAPDEAL offers me a SD Cash Credit of 300 INR to buy any compatible Cover/Case for my mobile but I searched the other compatible alternatives for the Clipcase and all costs >300INR. Also the SNAPDEAL customer care would not get me the 50GB subscription as they said the same needs to be provided by LG INDIA and not them.


Please guide on formal Consumer Court Complaint registration for a consumer complaint against SNAPDEAL and LG INDIA.

i purchased khaitan mixer & juicer from snapdeal.com that i ordered on 4th april 2013 & got delivary from first flight courier on 9th 2013.But on opening it was found it damaged.so i complete the procedure as per norms (send photographs to [protected]@snapdeal.com) by sending email.atleast 6-7 times as well as discussed telephonicaly but they are delaying the procedure.Also forcing for keeping damaged product by paying 500/-.But i clearly said i want new product only.As my family member having some illness it is very important to have juicer urgently & they are delaying procedure with intention to keep damaged product.so kindly help me to avoid other to suffer from such kind of headach.

Order number[protected]


Hi,


This order was placed on 10.04.13 & has not
yet arrived,inspite of numerous calls & i was
given all wrong promises and assurances,which
didnt help me at all.


The service is so sick & pathetic,you are just
bothered about the money & when it comes
to the service its just dont care because your
job is done and rest is my problem.


I never had this kind of hassle & trouble
with any company before,well this is the
last time im going to buy any thing with
your company.


Regards
Rajnikant verma
[protected]

Hello Sir,
I have Bought BSNl penta WS707C Tab for Rs 7600 in Snapdeal on 29-03-13, produc was delivered to me on 3rd April but the Touch feature in that Tablet was not working properly. So i have contacted Snapdeal they have asked me to return the product to Snapdeal delhi office. i Have sent tat on 8th April Via Bluedart (Ref No:[protected]) it has reached on 9th itself to Snapdeal office. Till date there was no proper replay or response from Snapdeal regarding product replacement or returning my cash back.

My Snapeal Order No:[protected]
Date of purchase : 29-03-13

Plz take immediate action sir, Either i want a new product or my cash back (Rs.7600)

Regards
Sarojmaran

i bought a shoes from snapdeal at a cost 1500 Rs those shoes are faulty amso i return those shoes last month and after that they send me receiving message of those shoes since that time they are not contacting me or email me and didnot give my refund cheque so please help me to get back my refund cheque

hi sir/mam
i purchased a saree from Snap deal at 20 march 2013 by online shopping.Amount paid for that is 1199 but till now i do not receive any saree.
and now i am complaining against that bad reaction because they are saying that i am not responsible for that.sir it's not my fault so why did i bear it.they are not listening any problem.please sir help me.
Track no:-
[protected]
Order No:-
[protected]
amount paid for saree:-1199 rs

Customer Information:
Neeru Katiyar
Email: neeru.[protected]@gmail.com
Mobile: [protected]

Shipping Information:
Neeru Katiyar
S-55/6, Ist Floor, DLF Phase-3,Gurgaon,
Near NeelKanth Hospital
Gurgaon - 122002
Haryana

Dear Sir,
I had purchased one Nokia Asha 300(Graphite) from Snapdeal Online Shopping on 02/04/2013. I had made the payment via credit card and the same was authorised by the bank and Sapdeal on 03/04/2013 . Even after repeated enquiry to them regarding the status of the delivery they kept on telling me that the phone would be shipped within 5/04/2013 to me and it will reach to me within 3 to 4 working days,but they failed to do so. Till today they have not given a proper reply and hence I had to suffer monetary as well as emotional torture as I was supposed to give the phone to someone. . When I loadge complaint through i am getting some online pre- recorded reply.Their contact number also out of service.Please help me
The details are given below
My order no[protected] dated 02/04/2013
Item Code-[protected]
Amount paid by credit card-Rs.5999/-
shipping information- Harish S,G-226,Panampilly Nagar,Kochi-682036,Kerala

I ordered a product on 22nd of March and writing this on 13th April. Following are some related details which says they will deliver it before 27th march.

Soft Buddies Brown Bhaloo Bear - 105 cm
Shipped On or Before 27/Mar/2013
Amount Paid : Rs. 764

SNAPDEAL never updated its tracking record and customer care kept saying its delay because of Holi (Their pet answer). After 10 days I registered a complaint regarding this in which they said to contact within 48 hours.
Result ? Nothing.
Again I mailed them regarding this. Even after 15 days that irresponsible stupid replied that delivery is late by 2 days. At least they have to read order details. Anyways I registered another complaint and called so many times.
Every call or mail has one thing common. They don't know where the product is? They don't know when the product is delivered?

Today I called CC again. I got a Princess Anju (At least, she thought that she was like one). Such an adamant customer care representative. She put call on hold to make his senior online. But again.... She said all are busy, she can't do anything. I am so much frustrated with these guys and want to get my product delivered.

Moreover, that was a Holi gift to my friend and I am keeping my fingers crossed to get it delivered till Diwali.

Nitin Arya
[protected]

Sir !

I have been using snapdeal.com for the past three years for online shopping. For the last three months, say from January 2013 I haven't logged in to my snapdeal and online mail account. But when I logged on April 8, 2013 morning to place an order, I saw the amount in my Snap Deal Account had been forfeited. I called up their customer service number on April 13, 2013 to know the reason of forfeit. Ms. Dolly(SnapDeal Representative) told me that in Feb.2013 they had implemented a new policy of amount forfeiture if the consumer is not logging in Snapdeal. I told them that I have not received any call or an sms regarding this information. To which she asked me to check my mail account. I don't have the mail password with me, and they want me to check my mail. This is not the way to deduct someone's money from their account.
Please do the needful Sir ! I want my money back. Its a bad experience from Snapdeal and I wont ever deal with them.
Expired History -
Date Of Issue Expirational Date
21 Feb, 2013 23 Mar, 2013

Thanks & Regards
Abhishek A. Gupta
[protected]

I booked a mobile phone with snap deal website. Before placing the order i confirmed of availability and they acknowledged. Order was placed on 5th april 2013. On 11th their customer care executive called me and told me that the product i ordered is not available and i can either opt for different product or cancel the order. What choice i have but to cancel the order. My money which i had paid to them on the ordering date will be probably coming back to me after 2 weeks.
If the order is cancelled and it cannot be delivered in time then the money should be returned back in time . If they have procedure to remit the money is part of procudre then order confirmation should also be done on product inventory.
I would like to take this case to the highest level so that an example be set of such websites cheating people. it is a case of a fraud and should be treated with highest priority.
Thanks.
Also, below is the mail from their end cancelling the order. Please note how shamelessly they are saying that the order is cancelled by me and no mention of product non availability. My audio recording with their executive must be available in their system and can be used as evidence.

Dear abhinav saxena,

This email is regarding your Order no[protected].

You are getting this email because your order has been cancelled as per your request.

We don't want to keep you waiting; so we are going ahead with the cancellation of your order.

Details of cancellation are as below:
S No. Item Name Paid Amount SD Cash Shipping Charges Cancellation Date
1. Sony Xperia Z 36091 0 0 12/Apr/2013




We request you to treat this incidence as an exception as we constantly strive to provide the best of service for our valued customers.

Regards,
Snapdeal Team
Phone: +[protected]
Email:( mailto:[protected]@snapdeal.com ) [protected]@snapdeal.com

I'm T Sai krishna. I have ordered Karbonn A15 handset on 31.3.2013. I was told that material will be deliverred through courier by 5th April. I waited uptill 5th and did not received the material. I called them on 6th , i was told that someone from customer care executive will contact me within 24-48hrs. but nobody called me.

I again called ciustomer care on 7th april , i was told the same thing. I again called on 8th .. i was told that they had not shipped the material as it was out of stock.Today is 12th April and still i have not received my product. Now i'm feeling that i was cheated . Snapdeal is a fraud ....

I was cheated of 6000/- rs.

Please help me either to refund my money or deliver my product.


please help.


regards,

T SAI KRISHNA
[protected]

Hi,
This is thirumurugan,
Snapdeal Order no.[protected]
I bought the Bicycle from snap deal online service,It is on dismantling position and I log the ticket for three time assemble purpose.
I didn't get any response from them side, Every time they are telling within 24 hours,Very worst customer service fro sanpdeal.
Only they are delivered bicycle missing packing list and manual also.
Regards,
Thiru

I have booked mobile of Karbon Titanium (order no.[protected] on 21/March/2013 stating that it will delivered in 3-4 working days. Once payment is given by me they said now it will take minimum 8-10 working days. After words they said it will take minimum 14 working days. Even after giving me dispatch details of mobile no details of courier company was provided just courier receipt was given i.e. PI[protected]. Even in india it takes a day to deliver they says will take 4 days for delivery.

This company is cheater and giving total wrong commitments. Their helpline is not working if you call on the number[protected] its always ringing. No one is picking phone. Don't purchase any thing from cheaters.

Pankaj Patel

This complain is regarding non shipment of my order id:[protected] by Snapdeal.
I ordered a laptop on the 18th of March 2013.
The estimated shipping date was on the 21st of March 2013. Due to failure to ship my product I called up Snapdeal and they said there will be slight delay in delivery and extended the shipping date.So I waited and the next shipping date reached. I called up Snapdeal again and this time they said the product is unavailable and extended the shipping date again. They extended the shipping date for the 3rd or 4th time. I decided to cancel my order and get a refund. But the following day when I called up snapdeal to check the status of my order, it was still not cancelled. So I told snapdeal to send me an alternate product since the product I ordered was unavailable.So the alternate product was fixed and they said it will be shipped only on the 9th April 2013. I waited again. Today on the 9th April 2013 I called up Snapdeal. A customer representative said it will be shipped this evening.So I happily hung up. Later I received a message saying my order shipping date is being extended to 12th of April 2013!!!
I am quite furious right now. I don't know for how long Snapdeal is going to keep extending my order despite of ordering an alternate product too.
I sincerely request to take serious action on this matter. This is not the first complain against Snapdeal regarding the same matter. There are several other complaints about them which unfortunately I saw only after I ordered my product.
I either want my product shipped in 2 days or have my money refunded in full without any delay.
Please help me.

Sir, I ordered one external hard disc from Snap deal site with order number[protected]. on 13th March 2013. On 20th march i received the product immediately i mailed snap deal that the product was faulty and making noise while shaking it in hand. Then after some days i couriered the item to the following address.

SNAPDEAL
Attention Mr. Hari Singh
240, Ground Floor
Okhla Phase 3, New Delhi, 110020

Then after some days i got a call that we have sent you a new item. When i again received the product i found the pouch was missing in the courier and they sent me the same faulty product. It is really very ridiculous. I don't know how they are cheating public. It should be taken care of this type of fraud activities.

Product Details : - Iten Code : - [protected]
Complain Number : 1794701

Thanks
Sambit Sahu
[protected]
[protected]@gmail.com

Hi, i placed the order for Air cooler on 27th march 2013 and received a faulty Cooler on[protected] at evening after waiting for 8 days, When i opened the package,we found that stand in front of the Fan inside cooler is broken and stuck in the Fan blade so i called up the customer service next day and complaint about it but all are asking to take a photo of the damaged part of the product and a person from the complaints team called up and even he is asking me to do the same and he was very rude and told me that either send a picture or contact the Bajaj as we cant do anything, hence i took the photo with great difficulty and send through email but till now there's no response from them. I am not sure what to do .... Please suggest ... I paid 8299 and waited for 8 days for this product to get delivered and after the product got delivered i need to go through all these ...
Please do something as i am really fed up calling and sending them emails...

Hi,

If anyone seriously looking at the consumer complaint, i request you to please take my complaint with a high priority ...
I payed the complete amount of Rs 8299 and purchased a Air cooler on 27th march 2013 and it was promised on the website that it will be delivered in 3 business days but i received the product on 3rd April 2013 in the evening and when we opened the package, we found that the cooler is broken from inside and a broken stand is stuck in the Fan blade inside the cooler so i called the helpdesk and registered a complaint about the faulty product but from past 5 days i just received a call from a person from snapdeal and he asked me to send the pictures of the faulty product or else contact the manufactoring company and then received a call from courier guy and even he asked several questions and he said we are not responsible for this please contact the vendor ... Am fed up of calling them and doing follow up everyday and nothing seems to be working ... Please do something.
My complaint number is : 18765555
Product order number:[protected]
Product name: Bajaj DC 2016 Glacier Air Cooler

Worst Services @Snapdeal.com

I have ordered a Sony CyberShot HX100V 16.2 MP Semi-SLR Camera (Black) Free: 4GB SD Card + Camera Pouch The dispatch Date is on 4 April but they did not deliver on time, i have talk the costumer care one day before he told me that we will take action on 24 hr but anything cant happen and then today i speak to costumer care she told me that please wait for 48 hrs, i am really very suffer for this kind of thing, they guyz make me fool every time. I am really very disappointed or fed from this. every time i call the costumer care make me fool, i am going for a holiday with my parents but i drop out my plan for the problem in delivering of camera.

Sir,

I have purchased a mobile from Snapdeal.com and paid an amount of 13999 from my credit card on 22.3.2013. They gave me an estimated time of 27th March 2013 but the mobile does not come till date of 5.3.2013. Please take an necessary step for us to avoid any kind of inconvenience in Online Shopping which can impact on other online mega store.

Thank You

Anjar Alam
Mobile no:- [protected]