Snapdeal.com Complaints & Reviews

Dear Sir,

I had purchased a mobile [ Onida Dual SIM Mobile Phone-G133 (Black)] on 10/6/12. However I found the handset was scratched, when I received on 12.06.12 evening.

I had lodged a complaint on 12.06.12, once I received the set. I had talked to Ms. Mamta Pandey and she gave the complaint no:-628380.

I received an email id on 14.06.12, saying that to despatch the same to Delhi.

Address :- Attn. Gaurav Sharma, 240, Ground floor, Okhla phase 3, New Delhi-110020.

Till now there is no response after having sent my handset last month, as of 6/7/12.I had attached the details for you reference.

Thanks,
Amresh Kumar
Mob:-[protected]



Your Order ID:[protected]
Order Placed On:[protected]:53:59

Order Details:
S.no Item Name Quantity Price Estimated Shipping Date
1 Onida Dual SIM Mobile Phone-G133 (Black)


1 1099

TOTAL: Rs. 1099


View/Print Voucher





Payment Details:
TOTAL AMOUNT : Rs. 1099
Shipping Charges 0

PAYABLE AMOUNT : Rs. 1099


Shipping Information:
Amresh Kumar
Old No.-95,New No.-137,Above Andhra Bank, 2nd Floor,Near LIC Mount Road Anna Salai Chennai, India 600002
LIC MOUNT ROAD
CHENNAI - 600002
Tamil Nadu


Dear Amresh Kumar,

Please find the status of your order:[protected]

Onida Dual SIM Mobile Phone-G133 (Black) | Rs. 1099

Click AWB Number to track your shipment. Please note that tracking information may not be available immediately.

The status of your order as on date is:
Shipped Items :
S No. Item Code Item Name Shipping Status AWB No Expected Delivery date

1. [protected] Onida Dual SIM Mobile Phone-G133 (Black) Shipped [protected]
15/Jun/2012




Shipping Address
Amresh Kumar
Old No.-95,New No.-137,Above Andhra Bank, 2nd Floor,Near LIC Mount Road Anna Salai Chennai, India 600002, LIC MOUNT ROAD
CHENNAI, 600002
Tamil Nadu, India
Mobile: [protected]
You can Log on to your account anytime to see these details and your other orders.

For any assistance on your order, you may call our Customer Service Help Line on:
[protected], All 7 days 9 am 11 pm or you may email us at [protected]@snapdeal.com
Hoping to see you more at Snapdeal.com
Best Regards,
Snapdeal Team

628380
Inbox x

Amresh Kumar Singh
Jun 12


to mamta.pandey


Dear Mamta,

Based on the telephonic discussion, as of today - 12/06/12, I'm sending the photo of my mobile, which you've requested me to send.

Please resolve this issue at the earliest.


Best Regards,
Amresh Kumar Singh,

Phone - [protected] | Fax [protected]
Mob..[protected] Mail : --amresh.[protected]@gmail.com
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Amresh Kumar Singh
Jun 12


to mamta.pandey




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Mamta Pandey mamta.[protected]@jasperindia.com
Jun 12


to me



Images are not displayed.Display images below - Always display images from mamta.[protected]@jasperindia.com
Dear Amresh,

Thank your for writing to us, i have receive the pics of that product which you have receive from our side ..i m forwarding the details to our concern dept team.
--

Thanks & Regards


Click here to Reply or Forward


Dear Amresh Kumar,

We have delivered the following item(s) from your order[protected]

Onida Dual SIM Mobile Phone-G133 (Black) | Rs. 1099

Click AWB Number to track your shipment. The status of your order as on date is:
Shipping Details :

S No. Item Code Item Name Shipping Status AWB No Courier Name

1. [protected] Onida Dual SIM Mobile Phone-G133 (Black) Delivered [protected]
bluedart


Shipping Address
Amresh Kumar
Old No.-95,New No.-137,Above Andhra Bank, 2nd Floor,Near LIC Mount Road Anna Salai Chennai, India 600002, LIC MOUNT ROAD
CHENNAI, 600002
Tamil Nadu, India
Mobile: [protected]
You can Log on to your account anytime to see these details and your other orders.

For any assistance on your order, you may call our Customer Service Help Line on:
[protected], All 7 days 9 am 11 pm or you may email us at [protected]@snapdeal.com
Hoping to see you more at Snapdeal.com
Best Regards,
Snapdeal Team

[snapdeal support] 628380 Re: Onida Dual SIM Mobile Phone-G133 (Black)/SPINEL TRADECOM PRIVATE LIMITED (ticket #628380)
Inbox x

snapdeal support [protected]@snapdeal.com
Jun 14


to me


# Please type your reply above this line #


To contact us on this subject please reply to this email. Please type your questions above this line.
________________________________________

Amit Singh, Jun 14 12:45 pm (IST):
Dear Amresh,

This is in regards to your complaint against the product bought on Snapdeal. Please be informed that in order to arrange the reverse pick up, you can follow the below mention procedure:

Ø Please get the product packed in original packaging with complete accessories and mention the below mention address pasted along with your Suborder:[protected] & complaint number:628380.
Address: Attn. Mr. Gaurav Sharma, 240 , Ground Floor, Okhla Phase-3, New Delhi -110020
Ø Please call Blue Dart <[protected] / 28271160 > and provide them the centralized account number 114111
Ø Once your product is dispatched/picked, please share the AWB number with us on our customer care no .

Thanks & Regards,
SnapDeal
________________________________________

Amresh Kumar, Jun 12 05:30 pm (IST):
as per the customer he receive the product from our side on -12 june 2012
as per him in his facing screen display become white.. and so many line are coming in the phone screen .. voice problem also facing..
infrom him send us the pic of that product which he got from our side
http://cc.snapdeal.com:8082/product/OnidaDualS/95251
Mamta Pandey

Sent From Snapdeal.com Customer Suport System

Message-Id:T3CCT6TV_4fd98f88ce64b_57f519bea78125436_sprut

Amresh Kumar Singh
Jun 14


to snapdeal


Dear Sir/ Madam,

Based on the discussion with regard to the mobile replacement and the pick-up reference no : - 3200 which you had given as of today - 14/6/12.

Your courier person came & checked and took the mobile , with other accessories and has issued the POD No:- [protected] [ Time - 16:30 ]


Amresh Kumar Singh
Jun 14


to snapdeal


Please resolve this issue at the earliest.

This is with reference to Karbonn K661 black mobile ordered from snapdeal.com on 22nd May 2012.
Order No. :[protected]

I received the order on 29th May 2012, when i opened the parcel, the battery of the mobile was not available

I reported this within 5 minutes of receipt of the courier and registered the complaint.
The complaint ID is : 590731

I received the order on 29th May 2012 and logged the complaint same day. Till now, after endless calls and mails, I have not received anything except “Our logistics team is working on it”. and i have tried calling them 20 times and the only answer from them is that they will send us a email from them regarding the issue , they are not even confirming whether i will get the battery.

I am fed up of these people.they have a very very very bad team, Their license has to be canceled.

Please suggest me what to do.

My Order ID:[protected] placed on 11th June but not recd the product yet. saying the product is out of stock. just doing FAKE ONLINE BUSINESS in INDIA.

this was my 2nd order with them and the same thing has happened 2nd time. i believed that snapdeal.com is totally "FAKE ONLINE STORE".

1st Order ID:[protected]Cancelled)
2nd Order ID:[protected]also Cancelled)

they are taking money from the customers and invest those money on share market for 7 days then cancelling the orders while the customer called up and asking for the order status.

Hell work doing by them. please stop them to do business like this way. pls help me and others living in India.

My user id on snapdeal is [protected]@yahoo.com from ahmedabad. I had ordered hp pendrive amount rs. 268 a month ago. I paid it through my credit card and transaction was successful. My order number is[protected]. I also have order summary receipt in which it has been mentioned that amount has been paid. I sent the order receipt and my credit card statement as a proof along with the transaction number as the same amount has been already deducted from my credit card. But snapdeal management is denying the fact and telling me that amount has not been debited into their account. I have confirmed with my bank already that the amount has been already debited. Now today I am at the stage where I have already paid but even after one month product is not with me and snapdeal management is denying the fact,.

Snapdeal and Travelport and fleecing customers and you should be beware:

1) Snapdeal has been selling a hotel voucher from some agent called travelport offering 4 night stay for Rs 4099. They also carry a long list of hotels across India and customer can choose from any of theem
2) Snapdeal takes advance payment of Rs 599 for thee voucher and asks you to pay remaining Rs 3,500 to Travelport
3) I purchased 2 vouchers on 5the Jun from snapdeal and emailed thee same to travelport on 6the June. I choose thee hotel dates in last week of August which was 3 monthe ago. This, was to make sure theat I get thee booking in my preferred hotel.
4) I kept on trying to contact theem withe no response,. Finally on 11the June, I got thee bank account details from travelport where theey wanted me to deposit remaining amount. They refused to even let me know if my preferred hotels are available. Since I had already paid Rs 1198 for 2 vouchers, I decided to take furtheer risk and again deposited Rs 7,000
5) Once I deposited all thee money, again theey became unresponsive. Till today i.e. 19the June I have not heard back.

This is full 2 weeks of wasted effort for a travel booking theat does not take more theen 10 minutes on any otheer travel website.
I have heard from otheers theat Travelport use similar delay tactics. Thus theey will come back to you every 10-15 days and tell you theat your preferred hotel is not available and ask you to send a new list. Thus, you will end up going in circles.

Please be cautious while buying any such voucher from Snapdeal and Travelport.

Regards
Dissatisfied customer

I have purchased slippers through Snapdeal. The size didn't fit so I called snapdeal people and they asked me to return the product through courier so I booked thru dtdc vide consignment no . H00835239 on 24/05/2012, but snapdeal people say they received empty packet. and DTDC people showed the status in their system as delivered on 26th May 2012. Whereas Snapdeal people are saying they received the packet on 30th May 2012. I don't know who is telling truth. But finally I(consumer) became the loser. Thou the cost of the slippers is just Rs.500/- but we came to know about the high level thieves. whoever did this they lost the faith from the consumer. I feel both SNAPDEAL AND DTDC ARE CHEATERS...........

SNAP DEAL SHIPPED THE WRONG PRODUCT AND EXPECT THE BUYER TO CONSTANTLY FOLLOW UP ON THE COMPANY's GOO[censored]P, WHICH IS POOR CUSTOMER SERVICE>> YOUR MONEY IS STUCK AND THEY DO NOT BOTHER CALLING THEM BACK FOR ANY QUALITY ASSISTANCE>>>

DO NOT BUY FROM SNAP DEAL !!

I ordered a product through Snapdeal on 23rd May '12(Order ID#[protected], and haven't received the product.
I get confusing replies from Snapdeal and AFL helpdesk(Their inefficient courier service).
When I contact snapdeal via their email helpline, I get a reply that they have shipped the order, and I'm asked to contact the courier service.
When I contact their AFL courier service, they say the consignment has been returned, and snapdeal team has to send orders to re-ship it.

I still can't understand how consignment can be returned. I have given my office address as the shipping address, and the security guy at my office would have definitely informed me, if someone had come to deliver a courier.

Totally confused and frustrated by the service provided by Snapdeal and their courier service team. This is totally ridiculous!!

Please HELP !!!

Thanks,
Binesh

I HAVE RECEIVED A DEFECTED PIECE OF SAREE FROM SNAPDEAL ONLINE SHOPPING CENTRE.
THE PRODUCT BOOKED BY ME AND THE PRODUCT DELIVERED BY THEM IS EXACTLY NOT THE SAME AS WELL AS THERE IS A MISPRINT ANT CUT MARK IN IT.
I HAVE MADE A COMPLAINT AFTER 76 HOURS,BUT ACCORDING TO THEM COMPLAINT HAS TO BE DONE WITHIN 48 HOURS.
MY PROBLEM IS WHEN THERE IS NO SUCH COMPLAINT INFORMATION GIVEN ON THE SITE THEN WHY ARE THEY NOT REGISTERING MY COMPLAINT.

On 21/05/2012, I ordered two products from Sanpdeal.com under order no.[protected] &[protected]. The company without assigning any reason or giving me any information, has cancelled the order. What do I do?

I have ordered a D'Damas Gold and Diamond pendant from Snap-deal on 26th May 2012. They were supposed to deliver this product to the communication address within 5 to 7 business days. I have constantly tried to get in touch with them in order to find out the shipment status as the money is already paid. The amount deducted instantly from my account was 7349/-. The online shopping store now is unable to provide any shipment details and everyday they are coming up with new excuses.

I ordered for dell vostro 1450 and they sent dell vostro 1440 and told they are similar. WTF. And then i bymistake sent the laptop back. Now i am not getting any reply from them . Everytime I call them up, some random call center guy picks and say "we have escalated the issue pls wait" . And it's been 2months . No single proper reply from them.
My complaint number is 421944. super cheaters.

I placed an order for 32GB SD card on Snapdeal on 5th of May 2012 (Transaction no:[protected]
First of all the shipping got delayed and automatically got changed to 16th May.

But i was shocked to see that instead of sending the 32GB card, snapdeal has sent an 8GB SD card.
We reported this fraud to snapdeal and they told they'll arrange for a reverse pickup. But they came back saying it can't be done for our city, and if we arrange to send it back they'll refund the amount along with the courier charges.

We went ahead and arranged for sending the courier, scanned the receipt and sent it across to Snapdeal. But they didn't respond or acknowledged anything for next 1 week.

I called them after 1 week asking as to whether they shipped the right item, it was surprised to know that they'd not even checked if they've a 32GB card in their repository, and also they couldn't even confirm if they've received the fraud 8GB item we sent them back. After placing the call on hold for several minutes the guy came back and apologized and told that they'll be needing couple of days to send the item or else they'll send the cheque.

I waited for another couple of days, but still no response from Snapdeal either by phone or email or any reply to my emails at [protected]@snapdeal.com.
By this time it was already past 20 days. I called them up again asking for my product for which I've already paid them. To my utter surprise they told me they've not received the return item. I had to again give him the details over phone and after placing my call on hold the customer care guy (Name: Ravinder) again went through all the procedures which was done 1 week back. And the reply was same that he'll update me in couple of days.

Today its about 25 days past and till date I've not received any reply or call from Snapdeal and have already spent more than 1.5hrs on phone talking to their customer care team. And till date they've failed to dispatch the product/cheque or reimburse the courier amount nor do they respond to any queries over email.

I'm tired of the lethargic behavior of Snapdeal team, their phone customer care support is good, but they keep asking me the same questions in every call and each call spans more than 15 mins without any outcome, they say every time that they'll call in a couple of days but they never do.
Their email team never replies to any queries. please let me know if i can take any legal action against them for their poor service and fraud delivery.

I have ordered a pair of sunglasses online through snapdeal website and for 20 days I did not receive the product.After sending several mails and making calls to the customer care I was told that snapdeal cannot do anything once the product is shipped from their place!!!!!! they are not responsible for the delivery of the product!!!!! and they did even return my money till date.Its almost 1.5 month all this happened and still i dont get any response from them.I found out that one of my friends had the same issue,he had to run after these guys to get his product.

snapdeal has the worst service...

Hello,
I had placed my order on Snapdeal.com (Order No:[protected] and Complaint No. 506048) for Enter USB 2.0 Speaker E S120 having price Rs. 270 on 7th May 2012 via COD. And they deliver my product on 10th June but I found that my product was totally broken/damaged and seems to be old. That product i.e speakers was attached with papers/tapes and one of the speaker don't seems to be speaker anymore. I even send them snaps of these speakers. It has become very clear to me that they have intentionally done this and I straight-way send them email telling all this and they asked me to send back their product so that they can send me new one. I made lot of efforts sending them the product back thinking that they might have send the new one but as soon as they received my product back, they not send any more emails to me. I send them email many times but they send me no reply and it seems that they need that product again so that if someone order for the same product, they can send that again to him/her and save their money. Otherwise, they will not stop interaction with me like this after getting the product back. I know that they will never send me new product and neither refund my money but atleast I can help others to avoid Snapdeal.com for online shopping.

It's not a question of Rs 270, its question of the faith and trust that people show on such companies while ordering the product and when they do like this, it hurts a lot.


Thanks & Regards,
Amit Gupta
Mobile:[protected]

(ticket #508000)
What’s update for me…this is really infuriating me a lot.

Hell guys are doing hell work at snapdeal. I believed that snapdeal is a great store and doing very pleasant delivery. But I was wrong…..seems FAKE clearly. Nothing else…..

Thanks again just keep your work like this.

Rakesh Rosan Mohapatra
Mob-+91-[protected]

I have ordered Zbel heart shaped pendrive from snapdeal and after 10 days they delivered product, in that there is Locket shaped pendrive and i called customer care and complained and they told to send it back and i waited for 40 days and i did not get any call from snapdeal. i called them for the status of the purchase and now they are telling the product is not available and after 2-3 weeks your money will be replaced.
still they have the same photo of Zebel heart shaped pendrive but the product name is different (locket shaped)
In online shopping this is misleading customers showing a different image and sending to the customer.

I have bought Micromax Tablet from SNAPDEAL (online). Tablet is faulty, It opens/closes application on its own while charging.
I have sending e-mails regarding same to the SNAPDEAL since 10/04/2012,They first tried to mislead me by asking to contact Micromax.Micromax told me to conatc SNAPDEALS. After that they promised me replacement and asked me sent the Tablet. They returned the same tablet with same issue. I want to file case against them.Please let me know the procedure- call [protected], name-Ansari

Hi This Is Jaspreet I Ordered An Mo Life Flubber Samsung Galaxy S2 Black Mobile Case From Snap Deal And They Sent Me The False White Cover The Blue Dart Guy Said I Felt Like Trust Thats Why Gave You ThE Order First Otherwise We Firstly Take The Money Then We Give The order I Opened The Order And Got The White One And When I Said Blue Dart Guy The Order Is False He Said Its The Problem Of Snap Deal Sir You Have To Pay 975 Rs Or I Will Have To Pay By My Pocket I Mean This Was My First And Last Time oF Ordering From Snap Deal. My Case Is Not Only The Case Even They Sent False Mobile Phones To People Worth 32000rs Even Please Help Me And They Said If You Will File An Complaint They Will Replace The Order By Blue Dart And That Will Be Free But There's No Complaint Box On The Site I Have The Order Name Number Everything...Help !!!

Hi, i purchased a kurti from snapdeal & the order id is[protected] but inspite of repeated mails follow ups no resolution been provided, the item is not yet delivered rather several complaints number been given to me. I want some strict action to be taken against such online fraud at the same time prople reading this mail should stop purchasing anything from snapdeal which i already did. rgds
Rosy Das
@[protected]