I want to tell the case to everyone which happened to me when I bought a deal from Snapdeal.
On 27th of August, there was a very lucrative deal on snapdeal ‘Free 5-Star Resort Stay’ for Rs 499. In the fine print, terms and conditions were clearly mentioned. It was mentioned that guest will have to pay a mandatory registration fee of Rs 699.
It was also mentioned in terms and conditions that the guest will have to pay the applicable ‘Utility Charges’ on every holiday requested.
Before purchasing the deal, I called snapdeal to enquire about those utility charges and I was told that if I use any Utility like ‘Laundry’ I will have to pay those charges. This was absolutely ok with me and I purchased the voucher.
Voucher is shared at following location:-
https://docs.google.com/file/d/0B_ATiwMYlGINWmNWTDBQb1hxbWc/edit
I placed my booking request with snapdeal customer care on 27th of August (from 26th dec to 29th dec for three destinations:- Goa, Mount Abu and Jaipur) which they happily accepted and told me that my booking will be confirmed in 24 to 48 hours.
After waiting for 3 days, I was told by snapdeal on 30st of August that merchant for this deal is Jaguar Technologies Hyderabad and first I will have to deposit Rs 699 in the account of Ms. Linda Magledine who is CEO of Jaguar Technologies and have to place the booking request again.
I deposited the money on 31st August and again placed request. Money deposit receipt is shared at:-
https://docs.google.com/file/d/0B_ATiwMYlGINUTBuNnktQ0xRclk/edit
On 1st of August , I was told by snapdeal that the actual service provider for this voucher is Four Seasons Holidays, Hyderabad as Jaguar Technologies is having contract with that company.
(Snapdeal sold the deal of Jaguar Technologies and Jaguar Technologies further sold the deal of Four Seasons Holidays but this deal has snapdeal guarantee seal).
So Mr. Amit Srivastava from travel team of Snapdeal arranged a conference call which was attended by myself, Mr. Amit of Snapdeal, Ms. Linda CEO of Jaguar Technologies and Mr. Firasat Hussain M.D. of Four Seasons holidays.
In the conference call Four Seasons Holiday M.D. promised me that I will get my booking request confirmation for GOA for the dates mentioned by me. I asked him to send a mail to me regarding same so that I can keep it as a record. Based on the commitment I did my travel bookings and committed to my family.
After that, for many days I sent various requests to Snapdeal, Jaguar Technologies and Four Seasons Holidays to send me the mail stating whatever was promised in the conference call. Just attaching snippet of mail from Mr. Amit of snapdeal to Jaguar Technologies and Four Seasons Holidays to send me the mail for whatever was already confirmed verbally in con call:-
On Mon, Sep 3, 2012 at 11:55 PM, Amit Srivastava <amit.[protected]@jasperindia.com> wrote:
Hi Linda,
Please take it on priority and get the confirmation done. We have already had a word on Concall and Mr Hussain confirmed it over the phone.
--
Thanks & Regards,
Amit Kumar Srivastava
Customer Service Team
Phone :[protected] / +[protected]
Email : [protected]@snapdeal.com
On Mon, Sep 3, 2012 at 4:26 PM, Amit Srivastava <amit.[protected]@jasperindia.com> wrote:
Hi Mr. Hussain,
As discussed please confirm it asap so that he can book his flight.
Thanks & Regards,
Amit Kumar Srivastava
Customer Service Team
Phone :[protected] / +[protected]
Email : [protected]@snapdeal.com
But I was always told that it will be done shortly.
On 7th of September I got a mail from snapdeal that the deal between Snapdeal and Jaguar Technologies is cancelled, my booking will not be confirmed and I will get refund of my money.
I sent a mail to snapdeal CEO Mr. Kunal Behl that I purchased deal from snapdeal , the deal has snapdeal guarantee seal, snapdeal itself arranged con call in which I was provided assurance that my booking for Goa will be confirmed based on which I booked my travel tickets and committed to my family and now Snapdeal is saying that my booking will not be confirmed as deal has been cancelled.
I got a reply from Snapdeal that if I want my booking to be confirmed I will have to pay a mandatory Utility charge (Minimum 300 per day and Maximum 2500 per day).
I objected to it and quoted that it was not mentioned while selling deal.
After that I got a call from Snapdeal on 10th Sept that I won’t have to pay Utility charges. When I asked for an mail stating that, Mr. Amit from snapdeal told me that he will mail me that the next day.
I got an email from Mr. Amit from snapdeal on 11th Sep and he told me that Ms. Linda of Jaguar Technologies is sending me the confirmation mail that I won’t have to pay utility charges as promised earlier.
But I got a mail from Ms. Linda that I will have to pay utility charges. When I mailed this to snapdeal, Mr. Amit from Snapdeal told me to directly talk to Ms. Linda of Jaguar Technologies. Mail Chain as:-
[protected] Forwarded message[protected]
From: Amit Srivastava <amit.[protected]@jasperindia.com>
Date: Tue, Sep 11, 2012 at 3:24 PM
Subject: Re: Jaguar Technologies
To: er.sumit.[protected]@gmail.com
Please talk to Linda and she will do it.
--
Thanks & Regards,
Amit Kumar Srivastava
Customer Service Team
Phone :[protected] / +[protected]
Email : [protected]@snapdeal.com
On Tue, Sep 11, 2012 at 3:20 PM, Sumit Goyal <er.sumit.[protected]@gmail.com> wrote:
But nothing such is mentioned in the mail of Linda!!
On Tue, Sep 11, 2012 at 3:13 PM, Amit Srivastava <amit.[protected]@jasperindia.com> wrote:
Yes I told you this
--
Thanks & Regards,
Amit Kumar Srivastava
Customer Service Team
Phone :[protected] / +[protected]
Email : [protected]@snapdeal.com
On Tue, Sep 11, 2012 at 2:55 PM, Sumit Goyal <er.sumit.[protected]@gmail.com> wrote:
Amit, you told me that Linda will mail me regarding No utility charges from me.
But no such thing is mentioned in mail which I just got from Linda.
[protected] Forwarded message[protected]
From: Linda magdaline <[protected]@jaguartechnologies.co.in>
Date: Tue, Sep 11, 2012 at 2:02 PM
Subject: Jaguar Technologies
To: Linda magdaline <[protected]@jaguartechnologies.co.in>
Cc: Rafi ur Rehman <[protected]@jaguartechnologies.co.in>, "Mr. Firasat" <[protected]@holidayzzzz.com>
Greetings !
We Jaguar Technologies want to inform you that we have cancel the deal with Snapdeal because some kind of misunderstanding by the clients.
We are ready to provide the service to our customers, who is interested to proceed with our Jaguar Technologies. We are providing the service because of the commitment what we given to our snapdeal Management and Snapdeal customer . The terms and conditions will be as follows
Terms and Conditions:-
1.Voucher will be valid for 12 months from the date of issuing.
2.The guest will have to pay the applicable utility charges on every holiday requested. Utility charges will be minimum from Rs.300 to Rs.2500.
(Depends on the resorts )
3. The holiday against holiday voucher will be purely based on EP Plan (Economic plant that is only accommodation) we are providing the free accommodations only. Service tax or utility charge will be charged.
4.All payments(Utility) except the taxes if applicable will have to be paid in our Hyderabad office before the holiday.
For Exp: Any resorts will charge minimum Rs.6000 per day as accommodations charges.. excluding service tax which is the utility charges.
We will be charging the utility charges minimum from Rs.300 to Rs.2500 .
5.Any service charges (exp. New service charge or X-mas Charges if the resort demands or a security deposit if any will be the members responsibility.
6.Holiday based on availability. Guest should reach us before 15 to 20 days to book the resorts with minimum 3 tour destinations (not
resorts) with 3 dates before their journey date..( we won’t be doing any bookings before 15 to 20 days of the journey date )
7.An extra bed will have to be paid as per the resort Tariffs.
8 . Holiday voucher has to be submitted with the applicable utility when requesting a Holiday.
If you looking for the service or refunds Kindly mails us at Arshiya.[protected]@jaguartechnologies.co.in...
We will take 20working days ….from the day we receive the mail on this mail id only….
Im sending this after seeing the comments about my company by the customers which is not correct.
Kindly cooperate with us…
Regards,
Linda Magdaline,CEO,
Jaguar Technologies
On Tue, Sep 11, 2012 at 12:33 PM, Amit Srivastava <amit.[protected]@jasperindia.com> wrote:
Dear Sumit,
I had a word with Linda and she is sending the mail.
--
Thanks & Regards,
Amit Kumar Srivastava
Customer Service Team
Phone :[protected] / +[protected]
Email : [protected]@snapdeal.com
Whole mail chain is shared at link:-
https://docs.google.com/file/d/0B_ATiwMYlGINLW16cUdmeHR2N00/edit
Now I am feeling like in a trap.
I purchased the deal from snapdeal because it is a reputed company and I trusted it. But so far Snapdeal has given me a lot of mental harassment:-
• Placed booking request on 27th Aug and was told that booking will be confirmed in 24 to 48 hours but so far booking has not been confirmed.
• Provided assurance on con call that my booking in Goa will be 100% confirmed based on which I made other commitments but still not provided written confirmation of that.
•
Provided verbal assurance that I won’t have to pay any mandatory ‘UTILITY CHARGE’ but still not confirmed that over mail.
It gives a message to every consumer that the LUCRATIVE deals of Snapdeal may not be fair and customers may have to bear a lot of mental harassment.
Please, expats out there, do NOT use Snapdeal, because if there is a problem with your product they will drag their feet, frustrate you, and on top of that, you lose. It took SEVEN WEEKS after several emails and phone calls to them for them to finally send a refund cheque, one in which I told them I would not be able to use because I do not have a local account to which the cheque has to be lodged. I asked them to give me a refund in the form of a coupon/voucher to use on their website, but they insisted that only cheques are offered for CODs. I asked if the cheque can be cashed since I don't have a local bank account, and they ignored my question in several emails. Now I have this cheque which is of no use to me.
What tops it off is that a Snapdeal agent earlier today (after I went to the bank) told me I would have to send back the refund cheque to them, at MY OWN EXPENSE, then they will apply credit to my Snapdeal account, the VERY THING I requested they do instead, and I asked before they prepared and dispatched the cheque, they knew full well of my concern, yet they ignored me.
So frankly they STOLE from me! No more SNAPDEAL! I have OPTIONS!!! Thanks Flipkart, Jabong.com, Babyoye, Urban Touch, Firstcry...and the list goes on!
Snapdeal please close my account as I see no option on the website for me to do so other than to unsubscribe SMS, and do not send me any more email offers either!
complaint # 1150016 order #[protected]