[Resolved] Snapdeal.com — Mi4i defected piece | |||||
I bought xiaomi mi4i mobile from snapdeal on 5th December, after few days mobile signal starting disappear i thought this type of thing happen in cheap mobile but after few days again network gone completely. first this dont ever buy any product from snapdeal i will tell reason because flipkart give us 30days return policy and snapdeal only 7 days so better to buy from flipkart. and the behaviour of excutive are very bad they are not ready to compromise with customer selleng and defected peace. i called customer service inform about mobile problem so they said sir provide us jobsheet will replace the phone but when i provide job sheet then they start asking for DOA letter from service center. service center are not ready to give DOA letter so discussion is over and they are not ready to replace mi4i peace. and have not given any solution this i lost 12k just because of Xiaomi and snapdeal joint operation. Was this information helpful? | |||||
Aug 7, 2021 Complaint marked as Resolved | |||||
 8 Comments | |||||
Comments
i dont think you guys care about customer, once you sold the product you guys dont care, my new Mi4i hadset is lying in dadar ( mumbai ) mi service center. you take my no. lets see within how many days you will solve the issue . my order id is [protected] and my mobile no. is [protected] and the service center job no. is VCD001188, i have given the mobile in dadar(Mumbai) service center. i dont have any complaint no in snapdeal because your excutive promiss me to replace the piece but after i submitted job sheet one lady called me she said we require DOA other wise we cant do anything. if you guys cant do anything why selling defected piece or why you selling such kind of mibile through snapdeal.
if snapdeal unable to deal with vendor or mobile co. such as xiomi either stop selling such co. product through snapdeal platform or if snapdeal i planned to cheat customer they should shut down operation and thier website. if my mobile stop working withing 10 days of delivery what worse more then this and top of this snapdeal cant help customer, they just took the money their work is over.
i got call from your team and she was asking same thing DOA letter, if you wanted DOA letter then why you guys ask for job sheet. and MI service center doesn't have part to repair my mobile. my mobile is lying in MI service center. i dint got any solution from your side. i lost my 12k, snapdeal and xiaomi have distributed their profit but customer lost his hard earn money . why you are misleading people and why you dont talk to xiaomi co. that customer facing such problem. i am regretting that i bought the product from snapdeal, i wish i could bought from flipkart they are giving 30days return offer.
Hi namvarsingh,
Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.
Regards,
Team Snapdeal
Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.
Regards,
Team Snapdeal
no it is not resolved and it will never resolved the feedback and the behavior from your office team i received is very bad .. Mi4i is my first and last shopping from snapdeal ... might be you will correct your mistake but i will not go to shop anything from snapdeal from my life i have lost my 12k hard earned money ...
Hi Namvarsingh,
Hope you are doing good.
We hope your concern is resolved. Please write to us at [protected]@snapdeal.com in case you need any assistance.
Thanks,
Team Snapdeal
Hope you are doing good.
We hope your concern is resolved. Please write to us at [protected]@snapdeal.com in case you need any assistance.
Thanks,
Team Snapdeal
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We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.
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