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Snapdeal.com Complaints & Reviews

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Updated: Nov 24, 2025
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Z
Zen Idea
from Patna, Bihar
Jan 13, 2016
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Address: Patna, Bihar

Zen M82 mobile booked and received on 29-Aug-15 and repaired at servicing center in Patna, but set dead again. Please get replaced.
Snapdeal.com customer support has been notified about the posted complaint.
Dear Zen Idea

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Team
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    O
    Omkara Pathak
    from Raipur, Chhattisgarh
    Jan 13, 2016
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    Address: Indore, Madhya Pradesh, 452001
    Website: Snapdeal.com

    Hi Kunal My name is Omkar Pathak, i purchased a mobile through snap deal I am mentioning Order ID below Order ID-[protected] I was facing some kind of software issues with mobile and my device was under warranty so i contacted to my nearest service center of Microsoft . Representative of service center said that the IMEI no. of device is not registered with Microsoft so we cant help and no any warranty card was given to me at the time of delivery After this i contacted to customer support of snap-deal they said that we need a proof that product is fake in the written form I contacted to service center again but they refused to provide any proof in written form After this i waited for a long time and got a followup call from snap deal but your executive was very rude and rudely he said me that sorry sir we cant do anything in that case you will have to bring a written proof from service center Now question is that how can a customer bring a proof that product is fake I know that i don't have any authority to contact you like this but i am still expecting resolution from your side
    Snapdeal.com customer support has been notified about the posted complaint.
    Dear Om Omkara Pathak,

    Hope you are doing good.

    Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

    Thank You for your cooperation.

    Regards,
    Snapdeal Team
    Hi Om Omkara Pathak,

    Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.

    Regards,
    Team Snapdeal
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      A
      anshul1234
      from Noida, Uttar Pradesh
      Jan 13, 2016
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      Address: New Delhi, Delhi, 110017
      Website: www.snapdeal.com

      Got poor quality sofa set for Rs 23000/- with rotten wood structure inside which is impossible to check as we can't tear the leather. I bought it 6 months back for office meeting room which is hardly used & now it is only left for dumping. It was fraud with 7 days return policy because in seven days we can only check visible things from outside but not inner structure.
      +1 photos
      Snapdeal.com customer support has been notified about the posted complaint.
      Dear anshul1234

      Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.


      Thank You for your cooperation.

      Regards,
      Snapdeal Team
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        G
        gm4jacob
        Jan 13, 2016
        Resolved
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        Resolved

        Website: snapdeal.com

        Now SNAPDEAL started to steal people by charging 30 RUPEES as shipping for all products irrespective of any number of products. This clearly shows how they are misusing people's trust for their personal benefit. While flipkart earned millions through the "Big billion day" scam, this is snapdeal's way of cheating people by charging 30 rupees as delivery for all products. Online shopping is getting worse each day and sites like snapdeal and flipkart have become more MONEY MINDED than genuinely serving the customers.
        Aug 6, 2021
        Complaint marked as Resolved 
        Dear gm4jacob

        We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

        Thank you for cooperating.

        Regards,
        Snapdeal Team
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          A
          anshul1234
          from Noida, Uttar Pradesh
          Jan 12, 2016
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          Address: New Delhi, Delhi, 110017
          Website: www.snapdeal.com

          I bought sofa set for Rs.23000/- 6 months back from snapdeal now I got to know that inside wood is completely rotten & it was very bad quality sofa which is completely useless now & no one is responding now as per their return policy period I.e. 7 days in which it was impossible to know about the inside material. A complete fraud it was. HELP
          +1 photos
          Snapdeal.com customer support has been notified about the posted complaint.
          Dear anshul1234

          We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

          Thank you for cooperating.

          Regards,
          Snapdeal Team
          Not resolved yet
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            S
            sande98
            from Mumbai, Maharashtra
            Jan 12, 2016
            Resolved
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            Resolved

            Address: Ahmednagar, Maharashtra, 422605

            Hi Team, Worst experience with snapdeal I had received a faulty mobile phone which I had returned by courier which they told to send it through, later they were complaining that they have received empty parcel, then fortunately they got the phn in parcel don't know from where on 31st dec. But later today is 12 Dec and I have not received any of my refund accept for courier charges. Worst thing is no response to any mail on [protected]@snapdeal.com, and fake promises by customer care representative every day have to spend 10 or more rs for calling snapdeal since the no is not toll free. every day have to follow up with no response and progress over it. I really don't think I will ever again deal with "snap deal" And the updates on application is also fake with all fake dates Today on 12 they are updating as to update bank details wheras courier refund was successful, weird but true. Hope I will get justice some day My order id : [protected] Email: [protected]@rediffmail.com Regards Sandeep [protected]
            +1 photos
            Jan 24, 2016
            Complaint marked as Resolved 
            Hi Team, As I complaint I received a call very next day and the investigation started, that no was a system cal so cannot be called back. But sure this mail I'd : [email protected] will help, and most imp is to keep on updating the complaint so they reach us back soon. Thanks s lot for your valuable support all started moving after I posted to you guys. Thanku so very much really appreciated Regards, Sandeep G
            Snapdeal.com customer support has been notified about the posted complaint.
            Dear [protected]@rediffmail.com,

            Hope you are doing good.

            Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

            Thank You for your cooperation.

            Regards,
            Snapdeal Team
            Hi Team,

            This is to update/inform that I had received a call from snapdeal stating that the return parcel received was empty. This was a big shock, as till now the track updates shows/suggest me that the parcel is received on 31st and was proceeded for quality check and later states to update the bank details as refund NEFT transaction has failed have shared the screenshot as well for reference.. As till now the concern was with refund now suddenly went on empty parcel. I think something is wrong between 31st 2015 to 13 jan 2016

            Even I have received a mail asking for 1 month bank statement for investigation of refund (that means this request was proceeded for refund), but due to security reason I was asking them to share transaction reference number so will check with bank.
            Also note this was a cash on delivery order, so can't see any correlation for 1 month bank statement.

            Please look into this and do the needfull earliest.

            Sandeep
            [protected]
            [protected]

            Refund not proceeded still 15 days after return - Comment #2292570 - Image #0
            Refund not proceeded still 15 days after return - Comment #2292570 - Image #1
            Refund not proceeded still 15 days after return - Comment #2292570 - Image #2
            Refund not proceeded still 15 days after return - Comment #2292570 - Image #3
            Refund not proceeded still 15 days after return - Comment #2292570 - Image #4
            Hi Team,

            As discussed, have updated the bank details to Mr. Anuj Shrivastav
            To : product.[protected]@india.com
            Please proceed for refund earliest.

            Regards,
            Sandeep G
            [protected]
            Hi Team,

            Still awaiting for the refund..
            Not getting any resolution, as per the resolution time waited for 3 more days but only fake promises.
            Please look into this and do the needful.

            Regards,
            Sandeep G
            [protected]
            Dear [protected]@rediffmail.com

            We have escalated your concern to our team and are working on it. Resolution would be provided at the earliest, request you to cooperate in the meantime.

            Regards,
            Snapdeal Team
            Hi Team,

            Please mark this as resolved.
            Thanks for the help and support finally received a refund.
            Thanks a lot for the help.

            Regards,
            Sandeep G
            Dear [protected]@rediffmail.com

            Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.

            Regards,
            Snapdeal Team
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              P
              Pritishree K
              from Visakhapatnam, Andhra Pradesh
              Jan 12, 2016
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              Address: 530016

              Dear sir, My order no. [protected] placed with snapdeal on Nov 30, 2015 for an amount of Rs. 770, for ordering a fashion core pink cotton lehenga. Due to nondelivery of the same within the stipulated time, the order has been cancelled on dec 18, 2015(sub order id [protected]). Despite of our repeated reminders & vigorous follow up with snapdeal the funds have not been credited in my bank a/c till date. Therefore you are requested to do needful at the earliest and Also request you to credit the aforesaid amount into my a/c without any further reminders from my end. Thanks and regards.
              Snapdeal.com customer support has been notified about the posted complaint.
              Dear Pritishree K,

              Hope you are doing good.

              Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

              Thank You for your cooperation.

              Regards,
              Snapdeal Team
              Hi Pritishree K,

              Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.

              Regards,
              Team Snapdeal
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                S
                shaved
                Jan 12, 2016
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                Address: New Delhi, Delhi, 110051
                Website: www.snapdeal.com

                Sir my name shaved I had purchase my bile but after one day its bettery not working n prb. In touch...then I wanna return that mobile to snapdeal but snapdeal not give me response n told me we don't have any return policy...wat I do sir pls help me
                Snapdeal.com customer support has been notified about the posted complaint.
                Dear shaved

                We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

                Thank you for cooperating.

                Regards,
                Snapdeal Team
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                  A
                  Aakash1725
                  from Bhavnagar, Gujarat
                  Jan 12, 2016
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                  Address: Bhavnagar, Gujarat, 364002
                  Website: www.snapdeal.com

                  I had purchased 2 wardrobes from snapdeal. They showed it has free installation at site and there would be free mirrors along with it. I received compensation of Rs500 for installation and I was promised Rs1000 compensation for mirrors. Its been more than 2 months now and I'm still waiting for my compensation. I have complained more than 10 times.
                  Snapdeal.com customer support has been notified about the posted complaint.
                  Dear Aakash1725

                  We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

                  Thank you for cooperating.

                  Regards,
                  Snapdeal Team
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                    R
                    Ruchik Vora
                    from Vasai-Virar, Maharashtra
                    Jan 12, 2016
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                    Address: Gurgaon, Haryana, 400068
                    Website: snapdeal.com

                    - Order Number: #[protected] - Order Date:[protected] - Promised Delivery Date:[protected] - Current Status: Ready For Dispatch (This has been the status since order was placed) - Raised the issue with Snapdeal through mobile app on: 1.[protected]ref.[protected] 2.[protected]ref.[protected] 3.[protected]ref.[protected] 4.[protected]ref.[protected] The only response that I received expect the automailer stating a 48 hr resolution guarantee was on[protected] stating that the order will has been delayed but will be shipped by Jan 6 (image attached). This also hasn't happened and I am still waiting for a status update. The case is currently with Snapdeal "Social Media" Team which is merely stating one thing. Seller wants more time to respond. The product is an executive chair which I purchased for my new office whose rent has begun since[protected]. I am awaiting the same so that I can move into the new office. Resolution: The product is available with multiple sellers but Snapdeal chose to stick with the one who is procrastinating the shipment on purpose. They could have expedited the order by shipping it through some other vendor. I expect Snapdeal to either compensate for the rent while the seller takes his own time to respond or they can provide alternative products of same or higher value than the current price of the product I purchased (image attached)
                    +2 photos
                    Snapdeal.com customer support has been notified about the posted complaint.
                    Dear Ruchik Vora

                    Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.


                    Thank You for your cooperation.

                    Regards,
                    Snapdeal Team
                    First of all I'm not interested in automated emails or copy paste text responses. If you have any specific details then you let me know. The number of times my case has been elevated, it would have reached Kunal Bahl
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                      A
                      Aaravmuradya
                      Jan 12, 2016
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                      Address: New Delhi, Delhi, 110016

                      I purchased refrigerator frm snapdeal amount 13479 dated 28 jul 2015 and i was given offer of 10% cashback IF paying from sbi card, bt till now i have not received cashback, i complained lot of time bt they giving m unsatisfied ans, my order no is [protected], Aarav muradya, mob no [protected]
                      Snapdeal.com customer support has been notified about the posted complaint.
                      Jan 12, 2016
                      Updated by Aaravmuradya
                      Mob no was misspelled, correct is [protected]
                      Dear Aaravmuradya,

                      Hope you are doing good.

                      Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

                      Thank You for your cooperation.

                      Regards,
                      Snapdeal Team
                      Dear Customer,


                      We again tried to reach you at 4:13 PM but were unable to connect. Request you to mail us an alternate number or a suitable time to call you. Our email id is- [protected]@sbicard.com
                      Dear Customer,

                      As Discussed on phone, We would like to inform you that We represent SBI Credit Cards. For banking related queries/feedbacks, please contact State Bank Of India. You can get in touch with them through their Twitter handle @TheOfficialSBI or their website http://www.statebankofindia.com/.
                      Hi Aaravmuradya,

                      Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.

                      Regards,
                      Team Snapdeal
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                        C
                        Chandanogoud
                        Jan 11, 2016
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                        Address: Bangalore Urban, Karnataka, 560016
                        Website: Snapdeal.com

                        I had received a refund for my order [protected] in the form of sd cash, which first of all I'm not okay with. Now after one year of this refund it has got expired. This is not bonus amount which snapdeal has given me but my own money. If it is getting expired they have to transfer to my account or at least notify me on that. I get n number of notifications about products and promotions from snapdeal through email, sms and app notifications but not even a single notification for my sd cash expiry. THIS IS JUST NOTHING BUT LOOT! I just want my money back.
                        Snapdeal.com customer support has been notified about the posted complaint.
                        Dear Chandanogoud,

                        Hope you are doing good.

                        Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

                        Thank You for your cooperation.

                        Regards,
                        Snapdeal Team
                        Hi Chandanogoud,

                        Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.

                        Regards,
                        Team Snapdeal
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                          U
                          umar shahalvi
                          from Chandigarh, Chandigarh
                          Jan 11, 2016
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                          Address: Lucknow, Uttar Pradesh, 226023
                          Website: snapdeal.com

                          I purchased a product from snapdeal on November last.The product is not responding.please help me out.The lenovo service centre is not taking responsibility of this product.please refund my balance
                          Snapdeal.com customer support has been notified about the posted complaint.
                          Dear umar shahalvi

                          We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

                          Thank you for cooperating.

                          Regards,
                          Snapdeal Team
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                            V
                            vijukuamr
                            from Mumbai, Maharashtra
                            Jan 11, 2016
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                            Address: Bangalore, Karnataka, 560029
                            Website: Snapdeal.com

                            Hello I am vijay kumar. I purchased Flymat Black Smart Casual Shoes from your website. But i got wrong item. I applied for the refund of my money. I returned the item to your Currier. But unfortunately i did not write the right email on your website. I got a call from snapdeal but i did not receive the call because at that time i was in my office meting. Now i have no idea how can i receive my money. So please Call me again i will give the required information for the processing of NEFT process. Order ID: [protected] form Currier I got following information- Request No- 754998 order no-0194 With Regards Vijay Kumar
                            Snapdeal.com customer support has been notified about the posted complaint.
                            Dear vijukuamr,

                            Hope you are doing good.

                            Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

                            Thank You for your cooperation.

                            Regards,
                            Snapdeal Team
                            Hi vijukuamr,

                            Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.

                            Regards,
                            Team Snapdeal
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                              A
                              Ajaz ali ansari
                              from Ludhiana, Punjab
                              Jan 11, 2016
                              Resolved
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                              Resolved

                              Website: www.snapdeal.com

                              Order ID:[protected] dated 26 oct 2015 of Mamy Poko Pants Extra Absorb-M (7-12 Kg), 60 Pcs for rs. 534 order was not placed but money was deducted from my saving SBBJ bank a/c. Transaction was made via debit card of this account. bank statement of the same was also submitted. Now after a no. of complaints and phone calls on their customer complain no. there are not returning my money.
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              Snapdeal.com customer support has been notified about the posted complaint.
                              Dear Ajaz ali ansari

                              Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.


                              Thank You for your cooperation.

                              Regards,
                              Snapdeal Team
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                                sanjeevhbk
                                from Mumbai, Maharashtra
                                Jan 11, 2016
                                Resolved
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                                Resolved

                                Address: New Delhi, Delhi, 110059
                                Website: snapdeal.com

                                I have ordered Lava Pixel V2 from Snapdeal with order Number [protected]. I got this product on 2nd January. I found it faulty & i raised a request for replacement on the same day(2nd January). I had to wait for 5 days for engeneer Visit. An engineer from snapdeal came to check my phon on 7th January. And He gave me a Job Sheet & told me that we will arrange a reverse-pick up of this mobile within 24 Hours. But I did not get any intimate from snapdeal in next 24 hours. So I again Write to snapdeal & sent them a job sheet for reverse Pick Up for My faulty Mobile. But i did not get any Response again. After 3 Days, I again mailed to snapdeal, But they did not Tried to resolve my problem. After the engineer visit, Neither they tried to intimate me the status of my problem nor they called me. I have called their customer care 25-30 Time & requested them to arrange a call back or a mail for the intimation. But they failed to do so. Now i am not going to replace my mobile. I want my money back. This is the worst Experience from Snapdeal. I have no choice except taking strong action against Snapdeal. I hope they will resolve my problem & refund my money ASAP.I am attaching my job sheet for reverse Pick up of faulty Mobile.
                                Jan 20, 2016
                                Complaint marked as Resolved 
                                I have got my Refund. After the complaint, Snapdeal Contacted me . Taken my issue in priority. I got my money back in 4 days.
                                Snapdeal.com customer support has been notified about the posted complaint.
                                Dear sanjeevhbk,

                                Hope you are doing good.

                                Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

                                Thank You for your cooperation.

                                Regards,
                                Snapdeal Team
                                Hi sanjeevhbk,

                                Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.

                                Regards,
                                Team Snapdeal
                                Refund Issue
                                I had placed order for Intex cloud scan mobile on 24/10/16 my Order id:[protected] and i made my payment through online. It has been delivered on 28/10/16. The device has problem in rear camera where focus is not working properly and giving very bad images. So, i requested for refund on 1/11/16. I got the mail stating service engineer will visit my place to check abt this issue. The service engineer called me on 2/11/16 but i was at college at that time so i asked to reshedule it after 3 pm on the same day. He said he will reshedule for next day after 3pm. But when i called him on next day he said snapdeal has closed my request so he cant come to my place to check the device and he also told to raise the complaint again. I called snapdeal customer care and spoke to executives nearly 7 different persons explaining about my issue. They are processing my request but i didnt get any message regarding it. The executives are not responding properly and not doing their work. I have spent nearly 200rs of my talk time speaking to them. I request to make the process as soon as possible. I used to buy things in snapdeal but i never expected this cheaper grade of response. Very disappointing. I already mailed about my issue to [protected]@snapdeal.com and [protected]@snapdeal.com i m getting computer assisted message and [protected]@snapdeal.com id is of no use. I need a response immediately. Ur regular means of procedure for 48 hrs is exceeded. i want my refund very faster.

                                Got faulty 4g mobile & did not get replacement/refund even after engineer visit - Comment #2592330 - Image #0
                                Snapdeal.com Customer Care's response, Nov 8, 2016
                                Verified Support
                                Dear [email protected],

                                We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [email protected] in case you require further assistance in the interim.

                                Regards,
                                Team Snapdeal
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                                  1mypsgupta
                                  Jan 11, 2016
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                                  Address: New Delhi, Delhi, 110059
                                  Website: www.snapdeal.com

                                  I ordered 2 micromax canvas spark ORDER ID [protected].But due to some technical issue my order was not completed and the amount deducted from my freecharge wallet Rs 5201.after three days i receive 2600 but i DID NOT RECEIVE REMAINING AMOUNT Rs2601.I complaint many times regarding this.but no solution have been provided yet.I CALLED AROUND 20 TIMES ON THEIR CUSTOMER CARE NO. AND when i say to transfer my call to senior executive THEY PUT MY CALL ON HOLD FOR AROUND 30 TO 35 MINUTES around 3 times this happen.I WASTED AROUND AROUND 200 JUST TO COMPLAIN REGARDIND THIS ON THEIR NO.[protected]. which is not a toll free No...they are fraud..now tommorow I AM GOING TO COMPLAINT AGAINST SNAPDEAL IN MY NEAREST POLICE STATION AND THEN I WILL SEND ALL THE INFORMATION TO MEDIA ALSO
                                  Snapdeal.com customer support has been notified about the posted complaint.
                                  Dear 1mypsgupta

                                  Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.


                                  Thank You for your cooperation.

                                  Regards,
                                  Snapdeal Team
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                                    bhaumik.shah24
                                    Jan 11, 2016
                                    Resolved
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                                    Resolved

                                    Address: 390022
                                    Website: www.snapdeal.com

                                    Hi I Neha panchal has ordered one philips HP6548/00 Epiliator, ikni Trimmer combo pack for women beauty and care worth of Rs.2890. Which Should be delivered by the above company on or befor 7/1/2016 but they coudn.t able to do so and i tried to make complain on their website which is totally useless system they are not doing anything with that complaint even though i tried to call them thrice and on the third call they are saying that they have changed my delivery dates between 8/1/2016 and 13/1/2016. then i asked them to give me some compensation because i needed that product by 7/1/2016 and they are offering me just RS. 100. and their customer care staff is saying me that i am taking non sense and they said me that whatever i want to do i can do they can not anything more than that and they are saying that they do not have any compensation policy for not satisfying their customer's needs. So my humble request to the consumer forum to please take this issue in serious and provide me some guidance what shall i do next to get compensation plus product from them. Thanks in advance
                                    Jan 20, 2016
                                    Complaint marked as Resolved 
                                    they cancel my order without notifying me and they offered me full refund so i think they do not have ny sense of business so i do not want to go ahead
                                    Dear bhaumik.shah24

                                    We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

                                    Thank you for cooperating.

                                    Regards,
                                    Snapdeal Team
                                    Hi
                                    i am trying to things to the customer help department and they are saying that taey do not have this details in their email plus they do not have any sense to talk with the customers
                                    so i do apologise for that i am asking consumer court because you are not doing what you have promised plus you and your company is trying to fool the people by offering product and after words not providing product plus not providing the refund of the amount what the customer has paid to you
                                    thanks
                                    neha

                                    Regarding making fool to their customers - Comment #2297049 - Image #0
                                    Regarding making fool to their customers - Comment #2297049 - Image #1
                                    Hi

                                    In pertinent to the subject order number, I ordered an " Easy Mop Genius Multifunctional Dicer Plus" worth Rs. 464 on 16 August 2016. The same product was delivered to me on 20th August 2016, but the product was received by my cousin as I was not at my home. On 22nd August, I collected it and opened it and shocked to see it in broken condition and I immediately initiated a return request. On 24th August I received a message that the courier boy will pick it up today, but none of your courier boy came. I called your customer care and they told me that your return request has been closed by mistake and they will send the courier boy again, then also no one came to pick up, I repeatedly called on 28th and 30th, but every time I was assured that courier boy will come to pick the product up, but as expected from the esteemed organisation like you, no one came. Then on 5th September 2016, I again called your call centre but this time they showed very bad behaviour and told me that the request has been closed by me and they will not get it picked up. This type of behaviour is not acceptable at all and it clearly shows that how much you people value your customers. Under consumer protection act 1986, it is a clear case of deficiency in service. And It is the last time I am requesting you to refund my money and get this broken article picked up from my premises.
                                    Snapdeal.com Customer Care's response, Sep 21, 2016
                                    Verified Support
                                    Dear nisha sarin,

                                    Thanks for reaching out to us with your concern. Kindly share your order details or complaint number with us on [email protected] so that we may assist you in a better way.

                                    Regards,
                                    Team Snapdeal
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                                      sivanarayana521
                                      from Chennai, Tamil Nadu
                                      Jan 11, 2016
                                      Resolved
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                                      Resolved

                                      Address: Guntur, Andhra Pradesh, 522004
                                      Website: Snapdeal.com

                                      I brought Infocus m350 on snapdeal @6999 rs on jan 5th 2016, but I am not satisfied with the quality, handset model and os so I would like to return it but snapdeal don't accept of their 7days return policy My order number is [protected] Reference no is 17290962 So please pickup my product and refund my amount
                                      Aug 7, 2021
                                      Complaint marked as Resolved 
                                      Snapdeal.com customer support has been notified about the posted complaint.
                                      Dear sivanarayana521

                                      Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.


                                      Thank You for your cooperation.

                                      Regards,
                                      Snapdeal Team
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                                        fasil Khan
                                        from Ranchi, Jharkhand
                                        Jan 11, 2016
                                        Resolved
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                                        Resolved

                                        Address: 180001

                                        Dear Sir, I have purchased Skyline Electric Kettle from Snapdeal site @495/-. After using it for one months in February 2015 I go outside the state. I return in November and start using kettle again and it get leaked. I contacted snapdeal customer care and they provide me the Skyline Service in Delhi. I spend again Rs.350/- for courior and send it to Delhi. But Skyline Customer Care call me and ask that leakage is not in warranty. It is grave cheating. It is requested to kindly take necessary action against both the firms Regards Fasil Khan [protected]
                                        Aug 7, 2021
                                        Complaint marked as Resolved 
                                        Snapdeal.com customer support has been notified about the posted complaint.
                                        Dear fasil Khan

                                        We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

                                        Thank you for cooperating.

                                        Regards,
                                        Snapdeal Team
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