Snapdeal.com Complaints & Reviews

Dear Om Omkara Pathak,

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Team

Hi Om Omkara Pathak,

Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.

Regards,
Team Snapdeal

Dear anshul1234

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.


Thank You for your cooperation.

Regards,
Snapdeal Team

Dear gm4jacob

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Team

Dear anshul1234

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Team

Not resolved yet

Dear [protected]@rediffmail.com,

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Team

Hi Team,

This is to update/inform that I had received a call from snapdeal stating that the return parcel received was empty. This was a big shock, as till now the track updates shows/suggest me that the parcel is received on 31st and was proceeded for quality check and later states to update the bank details as refund NEFT transaction has failed have shared the screenshot as well for reference.. As till now the concern was with refund now suddenly went on empty parcel. I think something is wrong between 31st 2015 to 13 jan 2016

Even I have received a mail asking for 1 month bank statement for investigation of refund (that means this request was proceeded for refund), but due to security reason I was asking them to share transaction reference number so will check with bank.
Also note this was a cash on delivery order, so can't see any correlation for 1 month bank statement.

Please look into this and do the needfull earliest.

Sandeep
[protected]
[protected]

Hi Team,

As discussed, have updated the bank details to Mr. Anuj Shrivastav
To : product.[protected]@india.com
Please proceed for refund earliest.

Regards,
Sandeep G
[protected]

Hi Team,

Still awaiting for the refund..
Not getting any resolution, as per the resolution time waited for 3 more days but only fake promises.
Please look into this and do the needful.

Regards,
Sandeep G
[protected]

Dear [protected]@rediffmail.com

We have escalated your concern to our team and are working on it. Resolution would be provided at the earliest, request you to cooperate in the meantime.

Regards,
Snapdeal Team

Hi Team,

Please mark this as resolved.
Thanks for the help and support finally received a refund.
Thanks a lot for the help.

Regards,
Sandeep G

Dear [protected]@rediffmail.com

Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.

Regards,
Snapdeal Team

Dear Pritishree K,

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Team

Hi Pritishree K,

Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.

Regards,
Team Snapdeal

Dear shaved

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Team

Dear Aakash1725

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Team

Dear Ruchik Vora

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.


Thank You for your cooperation.

Regards,
Snapdeal Team

First of all I'm not interested in automated emails or copy paste text responses. If you have any specific details then you let me know. The number of times my case has been elevated, it would have reached Kunal Bahl

Dear Aaravmuradya,

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Team

Dear Customer,


We again tried to reach you at 4:13 PM but were unable to connect. Request you to mail us an alternate number or a suitable time to call you. Our email id is- [protected]@sbicard.com

Dear Customer,

As Discussed on phone, We would like to inform you that We represent SBI Credit Cards. For banking related queries/feedbacks, please contact State Bank Of India. You can get in touch with them through their Twitter handle @TheOfficialSBI or their website http://www.statebankofindia.com/.

Hi Aaravmuradya,

Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.

Regards,
Team Snapdeal

Dear Chandanogoud,

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Team

Hi Chandanogoud,

Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.

Regards,
Team Snapdeal

Dear umar shahalvi

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Team

Dear vijukuamr,

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Team

Hi vijukuamr,

Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.

Regards,
Team Snapdeal

Dear Ajaz ali ansari

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.


Thank You for your cooperation.

Regards,
Snapdeal Team

Dear sanjeevhbk,

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Team

Hi sanjeevhbk,

Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.

Regards,
Team Snapdeal

Refund Issue
I had placed order for Intex cloud scan mobile on 24/10/16 my Order id:[protected] and i made my payment through online. It has been delivered on 28/10/16. The device has problem in rear camera where focus is not working properly and giving very bad images. So, i requested for refund on 1/11/16. I got the mail stating service engineer will visit my place to check abt this issue. The service engineer called me on 2/11/16 but i was at college at that time so i asked to reshedule it after 3 pm on the same day. He said he will reshedule for next day after 3pm. But when i called him on next day he said snapdeal has closed my request so he cant come to my place to check the device and he also told to raise the complaint again. I called snapdeal customer care and spoke to executives nearly 7 different persons explaining about my issue. They are processing my request but i didnt get any message regarding it. The executives are not responding properly and not doing their work. I have spent nearly 200rs of my talk time speaking to them. I request to make the process as soon as possible. I used to buy things in snapdeal but i never expected this cheaper grade of response. Very disappointing. I already mailed about my issue to [protected]@snapdeal.com and [protected]@snapdeal.com i m getting computer assisted message and [protected]@snapdeal.com id is of no use. I need a response immediately. Ur regular means of procedure for 48 hrs is exceeded. i want my refund very faster.

Dear 1mypsgupta

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.


Thank You for your cooperation.

Regards,
Snapdeal Team

Dear bhaumik.shah24

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Team

Hi
i am trying to things to the customer help department and they are saying that taey do not have this details in their email plus they do not have any sense to talk with the customers
so i do apologise for that i am asking consumer court because you are not doing what you have promised plus you and your company is trying to fool the people by offering product and after words not providing product plus not providing the refund of the amount what the customer has paid to you
thanks
neha

Hi

In pertinent to the subject order number, I ordered an " Easy Mop Genius Multifunctional Dicer Plus" worth Rs. 464 on 16 August 2016. The same product was delivered to me on 20th August 2016, but the product was received by my cousin as I was not at my home. On 22nd August, I collected it and opened it and shocked to see it in broken condition and I immediately initiated a return request. On 24th August I received a message that the courier boy will pick it up today, but none of your courier boy came. I called your customer care and they told me that your return request has been closed by mistake and they will send the courier boy again, then also no one came to pick up, I repeatedly called on 28th and 30th, but every time I was assured that courier boy will come to pick the product up, but as expected from the esteemed organisation like you, no one came. Then on 5th September 2016, I again called your call centre but this time they showed very bad behaviour and told me that the request has been closed by me and they will not get it picked up. This type of behaviour is not acceptable at all and it clearly shows that how much you people value your customers. Under consumer protection act 1986, it is a clear case of deficiency in service. And It is the last time I am requesting you to refund my money and get this broken article picked up from my premises.

Dear sivanarayana521

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.


Thank You for your cooperation.

Regards,
Snapdeal Team

Dear fasil Khan

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Team

Dear namvarsingh

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Team

i dont think you guys care about customer, once you sold the product you guys dont care, my new Mi4i hadset is lying in dadar ( mumbai ) mi service center. you take my no. lets see within how many days you will solve the issue . my order id is [protected] and my mobile no. is [protected] and the service center job no. is VCD001188, i have given the mobile in dadar(Mumbai) service center. i dont have any complaint no in snapdeal because your excutive promiss me to replace the piece but after i submitted job sheet one lady called me she said we require DOA other wise we cant do anything. if you guys cant do anything why selling defected piece or why you selling such kind of mibile through snapdeal.

if snapdeal unable to deal with vendor or mobile co. such as xiomi either stop selling such co. product through snapdeal platform or if snapdeal i planned to cheat customer they should shut down operation and thier website. if my mobile stop working withing 10 days of delivery what worse more then this and top of this snapdeal cant help customer, they just took the money their work is over.

Dear namvarsingh

We have escalated your concern to our team and are working on it. Resolution would be provided at the earliest, request you to cooperate in the meantime.

Regards,
Snapdeal Team

i got call from your team and she was asking same thing DOA letter, if you wanted DOA letter then why you guys ask for job sheet. and MI service center doesn't have part to repair my mobile. my mobile is lying in MI service center. i dint got any solution from your side. i lost my 12k, snapdeal and xiaomi have distributed their profit but customer lost his hard earn money . why you are misleading people and why you dont talk to xiaomi co. that customer facing such problem. i am regretting that i bought the product from snapdeal, i wish i could bought from flipkart they are giving 30days return offer.

Hi namvarsingh,

Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.

Regards,
Team Snapdeal

no it is not resolved and it will never resolved the feedback and the behavior from your office team i received is very bad .. Mi4i is my first and last shopping from snapdeal ... might be you will correct your mistake but i will not go to shop anything from snapdeal from my life i have lost my 12k hard earned money ...

Hi Namvarsingh,

Hope you are doing good.

We hope your concern is resolved. Please write to us at [protected]@snapdeal.com in case you need any assistance.

Thanks,
Team Snapdeal