Snapdeal — SBI cashback not alloted

Ranak Chaudhuri

from Roorkee, Uttarakhand

Address:	Haridwar, Uttarakhand, 247667
Website:	Snapdeal.com

I bought a mi pad on July 28th through SBI Debit Card. I m supposed 2get a 10% cashback, wch i havnt got. When i raised dis issue, snapdeal, after dragging dis complaint for 3 mnths, finally told me i am not eligible fr d cashback, because the transaction was made on 29th July (bank st.)
But the order was placed by me on July 28th 11:18 pm n d site

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Ranak Chaudhuri

from Roorkee, Uttarakhand

This is the proof that the order was made on july 28th. Snapdeal told me, as the payment was made on 29th, i am not eligible for the cashback.
How on earth is it possible that i bought the product on 28th, and payment was made on 29th? Online Cos donot confirm the order untill the payment is made
Regards,
Ranak Chaudhuri

Snapdeal.com Customer Care

from New Delhi, Delhi

Verified Support

Dear Ranak Chaudhuri,

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Team

Snapdeal.com Customer Care

from New Delhi, Delhi

Verified Support

Dear Ranak Chaudhuri,

Hope you are doing good.

Kindly share your correct order ID(10 digit) with us, so that we can assist you further.
Thank You for your cooperation.

Regards,
Snapdeal Team

Snapdeal.com Customer Care

from New Delhi, Delhi

Verified Support

Hi Ranak Chaudhuri,

Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.

Regards,
Team Snapdeal