Snapdeal.com Complaints & Reviews

I had purchased Philips speaker on snapdeal on[protected] with offer of 10%cash back on HDFC credit card. Cash back was suppose to receive on[protected]. However I didn't receive cash back on said date. I registered complaint on 7th Jan 2016 and I have been promised that I would receive after 3-3 working days. But still I didn't receive cash back. After again calling multiple times to snapdeal, they promised me on 14th Jan 2016 that cash back would receive after 304 working days. But no luck. After sending emails I didn't receive any reply from snapdeal. After calling they asked me for credit card statements which is ridiculous. They didn't want to check what is issue at their end instead of that they keep on playing with patience of customer. I am currently living in Germany and spent around 10-12 Euro in calling to Snapdeal for just 450 Rupees. Money was not matter for me however I wanted the service and cashback which was promised to me. But its all fraud and never can be trusted to such deals of SNAPDEAL. Its fraud DEAL and company vision says HONESTY, hell to this vision.

Hi
I had ordered kids wardrobe via order id [protected] on 19th Dec 2015. I have received the product on 30th Dec 2015. However the product material was wrong, it was not same as describe in the website. I have raised the return request, and send the material back to snapdeal godown via my own expense, as they don'y have reverse pickup after receiving the confirmation mail that they will reimburse the courier charges. I have received the refund of product amount but struggling for courier charges. I have already shared the waybill and charges of Rs. 2500/- with snapdeal on 5th Jan 2016. I have made about 6-7 calls but every time I received the response that you will get the money within 48 Hours. Till date there is no confirmation from there side.

Dear buyers
before placing the order through snapdeal please note that, if you return the product they will not refund the full amount. they will deduct the courier charge then they will refund. other suppliers like amazon and flipkart they would not do like that .
snapdeal is cheating the customer. so be careful bfore placing the order.

Snapdeal is very fraud company because at order time commitment for discount on app but after 45 days not pay discount and blame not order by app these activities many times with me and I received confirmation mail but not accepting this time because snapdeal not want pay any of refund because it is a great fraud company in India market no any shopping on this

Hi every one including C.Complaints blog,

On 31st-Dec-2015, Sanpdeal.com was offering Rs.4000/- cash back into freecharge wallet on purchase of any Nexus 5x mobile model. Hence i had bought Nexus5x 16GB black, order ID [protected] and got delivery on 4th-Jan-2016. The condition is that (anybody can do google search with key "nexus 5x freecharge 4000 cashback" to get proof) the cashback is given through voucher code to our registered mail ID within 15 days of date of delivery.
Now it is 18th day from date product was delivered to me. Still they have not sent such assured voucher to my registered mail ID. And before this complaint, i had put a complaint on same product on snapdeal on 07th-Jan-2016 in this forum.

Now my money packet is dried to buy something which was planned and this snapdeal is making horror situation as due to above issue i have been suffering my spleelessness problem. I am heartily requesting you to take an immediate action on snapdeal.com to recover relief in form money which spent for time medicine for sleeplessness bad health condition.

Ref.
http://promocodeclub.com/lg-nexus-5x-at-discount/

Please guide me to steps to follow to stop snapdeal service and business in my state to avoid such cheating activities.
Thank you.

Through Snapdeal I have ordered "STROB ST 6000" note counting machine, on 08.01.2016 the counting machine is delivered.
Invoice has been raised for "STROB ST 6000" but the delivered product is "Office Bird".
Return request placed on 10.01.2016, my ticket id is 17304967 but no action has been taken from Snapdeal.
How invoiced products brand & delivered products brand differs ?
It's absolute cheating.

I bought a tummy trimmer from snap deal company .but after using few days it is broken.then i complain them .they asked me to return the broken product assuring me to refund all amount including courier charge which is Rs 398.i returned the product.but now they have not refund my amount.they have cheated me. PLEASE help me.these companies have been cheating customer by providing very bad quality products,

Hello sir, On 2/11/2015 i got a wrong product from snapdeal, actually i had ordered for a urban ladies watch but i recieived a wrong product. so i returned the product to snapdel after returning the product i was asked to replace it by right one but i needed my money back. so said them to refund me my money.For that they asked my neft details but i dont have my account i am a student so i dont have it. so i choosed the other option to get my money back through freecharge accont. But fro the day onwards whenever i called them they are saying that they 'll do in 24 hrs but it has passed 3 and a half...
Complaint comments Read comments [2]hello sir, we have recevied
order no .[protected].

Hi,

I am Sadiur. I placed one order on snapdeal on 10th Jan 2016 for HTC desire 526g+ mobile phone. Order id: [protected] when I received the delivery on 14th Jan 2016 after opening the box I got to know they deliver empty box (missing product) instead of Htc desire 526g+ mobile phone.
So, I called up snapdeal customer care & raised complaint on snapdeal website several times & I asked to deliver the product or refund my money. They informed me that they will do the investigation then they will get back to me. After few days they called me & informed that they can't send the product & they will not refund my money cause there is no fault from their end. Then I asked them to send me the written documents & written/return reason to my registered email id: [protected]@gmail.com but they denied that also. I raised several complaints for the same but they are not responding. I suggest you guys don't buy any products from snapdeal cause snapdeal is fraud company, they are stealing money from customers.

Please suggest me what the next step should I take to recover money from snapdeal.

I paid Rs.7621/-

My order id is [protected].
i have brought Nikon coolpix 20.1mp digital camera on 18march 2015.Now this camera is not switched on.then i went to nikon service center but they said we can't give warranty service because its an online product.


then i tried to contact to snapdeal customer care but i can't reach.


I want warranty service because i have in warranty piriod.


Kindly check it and resolve it.THANK YOU.

Hello sir, On 24/10/2015 i got a wrong product from snapdeal, actually i had ordered for a urban ladies watch but i recieived a wrong product. so i returned the product to snapdel after returning the product i was asked to replace it by right one but i needed my money back. so said them to refund me my money.For that they asked my neft details but i dont have my account i am a student so i dont have it. so i choosed the other option to get my money back through freecharge accont. But fro the day onwards whenever i called them they are saying that they 'll do in 24 hrs but it has passed 3 and a half month but i have not received my money till now.I called them more than 10 o 15 times but still no action was taken to it. My ordered no:- [protected].

i would be so gratefull if my probem is solved.
My email id is:- [protected]@yahoo.com
And the name of the man who took my wrong product is Gopal Chandra deka
He was from NUVO EX REVERSE PICKUP
His Phone no. is [protected]

I ordered "Go Glam Satin Maroon Lungi Top Set" FREE SIZE, Order ID: [protected]. BUT WHAT I GOT IS NOT FREE SIZE.
So please replace it with correct size.

Thanks & regrds

Sir,

I ordered "Magnetic Vibra + Sauna Belt" from Snapdeal and today I received it. When I started it on, there is red light but it is not vibrating. It is not working properly.
Also, I ordered for Free Size but what I got is not Free Size.
Sir, I am a regular customer of Snapdeal. You can check my order history. Sir, we trust Snapdeal and it has a huge goodwill in our eyes. Your some customer care executives are not supportive. They do not work according to the name of Snapdeal.
Please replace the product so that it can be used.

Dear Sir,

On 13th Jan i have given a order on payment basis rs 1399 for the product ID [protected]. Up to 18th i was saying readied for dispatch.I have contacted customer care and she has assured me even though it is late to dispatch but i am assuring it will reach before 23rd of Jan but when i check on 20 it was still in dispatch readied and when i contacted Customer care is telling your order is cancelled due to delay in deliver and you please freshly give a order again.and your money will be returned within 4 working days.
Now my qustion is
If you can not deliver the good why you have taken money.
1.After 13 days you are returning money(Not yet received)
2.Like this how much money you are putting as your buffer money.This is nothing but a fraud business.
3.It should be forwarded to IT dept for such fraudulent act.
4.Why you cant immoderately returned the taken money.
5. Who will pay for my time you made me wait for 13 days.

Sir,

I purchased the samsung mobile. its not work properly some time he hang also. when i talk to coustmer care then he say that go to the samsung store. i want to return the mobile. as per the snapdeal they will provide the return policy and also provide refund. in electronic items they will check then return then how the coustmer care adviser say me to go to the samsung store.

Please sir take it necessary. i will b thank to you

mohar kharwal
354 shanti nagar,
road no. 1 durgapura jaipu
mob. [protected]

Order ID: [protected] (1 Item)
samsung tizen mobile

I have ordered hp bag but itvtear in 10 days i have complained this thing to company and tgey took my complaint but remain unreplied yet...
They cheated me giving me a bag manufactured in 2014

Order Id :[protected] placed on 28thoct 2015
Infocus Mobile M350 + Ags Flip cover
(Rs.7099 + Rs.279 = Rs.7, 378)
Payment made by my Debit card on 28.10.15
CASHBACK AMT Rs. 737.80
It is assured that within 31st dec 2015 this cashback amount will be credited.
Till date this amount is not yet credited.

Dear Sir,

Order ID : [protected]
Order Date : 24/12/2015
Delivery Date : 27/12/2015
Order From : Snapdeal
Vendor : Green Ventures

We have already complained and sent email regarding above said furniture. This is 4th mail to you plz kindly reply, as we are displeased, dissatisfied with your furniture which we had purchased through Snapdeal under order no. [protected] Date : 27th December 2015.

We have received the furniture in damaged condition, on second day I had sent return/refund request on Snapdeal website. Same day I got phone call from Snapdeal customer care and asked me this product cannot be return/refunded and offered me Rs.1000 freecharge balance for the transit damage. After 8 days it has loosing reczine stitches and seating part has gone down. The total furniture is very much delicate with useless wood sticks inside. The set is really unreliable for home. It was mentioned on snapdeal product detail page about 1 year warranty for this product, thus I have asked snapdeal to provide warranty for this product as mentioned. Even on Invoice I did not found vendor phone contact details to ask for warranty. We have purchased this product just because of our trust on Snapdeal, we don't know this vendor. We have ordered many products through Snapdeal, but this time I feel cheated and not happy.

We are not happy to have it, its enough we are not interested in this sofa set n get rid of it, we thought of a a good choice while ordering, its a total waste of our money. Kindly reply immediately and don't make us any other way to prove our trust n faith towards you.

Your's displeased customer
Nitin Upadhyay,
Mobile : +[protected]

Intex cloud swift .
Inspite of repeated calls, there is no response at all. Worst customer service and will not bother abt the customer pains.

I bought a mi pad on July 28th through SBI Debit Card. I m supposed 2get a 10% cashback, wch i havnt got. When i raised dis issue, snapdeal, after dragging dis complaint for 3 mnths, finally told me i am not eligible fr d cashback, because the transaction was made on 29th July (bank st.)
But the order was placed by me on July 28th 11:18 pm n d site