Snapdeal.com Complaints & Reviews

In 15 days before I want surya apex AP04 3 burner gas stove. When January 20th I am opened, With in burning 5 minutes gas stove blast and all glasses broken.
Worth of gas stove is 2999. Kindly give reply for this complaint .

With Regards

Christu Rajan.M
[protected]

Hi,
This is with regards to purchase of Philips JMG in Nov 2015 through P.o number : [protected]
I had purchased it online an at time of purchase attached 2 complimentary offers
Offer 1 -- 10% Cashback if payment made through HDFC Bank
Offer 2 -- Free charge coupons
Unfortunately none of the offers were credited however upon notifying Snap deal Team, free charge coupons were credited and I was informed that 10% cashback will be credited to HDFC Account in Jan 2016.
There was no amount credited back till 18th Jan 2016 hence I wrote to Snap deal Team along with screenshot of complimentary offer and they came back informing that as per their TnC, cashback was to be credited only upon purchase through Snapdeal App and not Website.
This was not acceptable since while purchasing, there was no such specification NOR was there any notification to refer detailed Terms & Conditions and hence a customer would look forward to what was reflecting and promised while making purchase.
Please refer screenshot and help me get resolution since Snapdeal customer care has clearly informed that they cannot give cashback credit as it is website purchase which is not acceptable since attachment itself talks about their only communication while purchasing

I had received following mail from: "snapdeal"
Subject: you got lucky! Get radiant skin with avon for free!
Date: fri, 22 jan 2016 07:26:32 ist

Get radiant skin with avon new york nutra effects day cream

Grab it now use promo - avf1e29de721 buy now

Terms & conditions
This offer can be availed by only first 10, 000 customers.
The promo-code is valid for 2 days (Applicable only once).
Promo code is applicable only for this product.
Free delivery
To see the offer i had placed order vide order id : [protected] placed on 22 jan, 2016 for
Avon new york combo of 3 nutra effects day cream. But sorry to say when i applied promo code then surprise to see this type of display

Item detailsquantitydelivery optionssubtotal
Item avon new york combo of 3 nutra effects day cream
1 estimated delivery:26 jan - 30 jan - free
Total: rs. 45 enter promo code avf1e29de721
Apply sorry! You are late. This promo campaign has expired.
Gift wrap not available you pay: rs. 45
Proceed to payment whereas amount had been paid by me & also asking a question to snapdeal.com, how that day was my lucky day? No answer, for this connection several times contract with customer care support & snap deal help but sorry to say that still to time i have not received any positive answer /response from their side .

Dear Team,

I Had ordered T Series SS900 4GB Blue Vide order No. [protected] and since the item was to be gifted it was not opened, only on 23th January 2016 it was updated that the battery of the mobile set is not taking up charging. I request you to kindly arrange for a replacement as the said gift have been returned to me with the same reason

Regards
Advocate Amit Mahajan
[protected]

I had ordered for I Ball Tablet...but the item that was delivered was not as shown and was defective. Had tried contacting Snapdeal on the customer care number but its just a recording...no one picks up...Even tried for a refund online but nothing is happening..they are not even bothered to respond to the email sent across and its been more than 10 days now.

My order ID - [protected].

Pathetic customer support and service. Never ever faced an issue with other e-commerce sites..they just mention easy refund but when the time for delivery comes--they stop responding.

Very disappointed with Snapdeal.

Do not purchase anything from snapdeal.com This Company always taken higher amount in logistic charges from the seller and it effects on customers.

This company without any prior intimation increase the logistic charges. This company taken 200 Rs logistic charges form seller on 500 gm and this company shows that this product is 2kg product.

So if anyone will purchase from snapdeal it effect clearly on snapdeal. So go for flipkart and paytm instead of this.

I ordered "Awesome Fa BLack dial Rubber Digital watch: OrderID : [protected]
I received a non-working product. Everything is new but it is not working. What should I do with it? I ordered it for my son but when I opened, it was not working. I feel so embarrassed. Please refund it.

Snapdeal Cheats and Forces refund in free charge account to force customer to use free charge

here is what I wrote to Kunal Bahl/ snapdeal grievance

Mr kunal bahl,

You cannot force customer to take credits from snapdeal in freecharge.

I do not want to use freecharge.

Free charge is not a bank,

This activity by snapdeal is unlawful and wrong,

Do not force me to tweet and Facebook that


Kunal bahl of Facebook forces users to use freecharge.


I will complain this to consumer forums, and tweet, Facebook and blog the entire India, and

Also write to RBI to force freecharge usage on customer by treating freecharge as a bank.

to resolve this matter, credit by hsbc account by today.

Even if you do not publish this blog on Snapdeal site, I will make sure that I publish this about your company snapdeal and kunal on 20 different sites as blogs and review.

I ordered loafer, flip flop Lotto sports shoes gym bag and sunglasses combo, sport shoes size 9, loafer sizes 9, flip flop size 9 order number [protected], suborders number [protected].
I have got different sizes of Lotto sport shoes in a pair one shoe of size 9 and other one size is 7.

They would promise anything but wont any of it until you keep calling them for weeks.
They pickup your product and dont know if it's delivered to their warehouse or not. If you still give them the pickup receipt, they keep hanging you regarding your refund saying you will receuve it next 24-48 hours. you call next time and would receive the same answer again n again. And calling is the only option. Because, They have stopped reeiving mails from website or directl by [protected]@snapdeal.com and via app it doesnt gets delivered. ****ty app. So you have to keep calling and waste your balance.
I wanted to return a product. I was told it would be picked in max 96 hours. Truly it was picked after 18 days after my conistent calling/complaining. And they still dont have any sort of shame they refunded my amount after 32 days when I got in contact to a nice guy. How can you do this to a customer I dont understand.
They will provide you consistantly defective product and wont even agree to it and if in any case they agree for replacing/refunding they wont keep their word.
For some defective product I was promised 600 rupees for which I called so many times that approx 100rs wasted as balance. This is not the only time, I have faced this many a times. In all I cant even how much balance I have wasted by now on snapdeal, it's probably more then I have used on my gf.
I am really frustrated by them and deleting all contacts with snapdeal. think before you buy anything from them.
Conatct no [protected]/[protected]

I have purchased Nexus5x 16GB black on 20thDec, Order ID: [protected] and got delivery on 21st dec 2016. The problem is that (anybody can do google search with key "nexus 5x freecharge 2500 cashback" to get proof) the cashback is given through voucher code to our registered mail ID within 15 days of date of delivery... but they r asking offer proof

I purchased a Washing machine on date[protected] under 10% cash back offer on State Bank cards, but still I have not received my cash back. More than 5 times I have lodge the complaint but still there are not any response.

I have Purchased puma and Reebok shoes from Snapdeal.com on 2nd nov, 2015 order no. [protected]. At that time a scheme, hdfc 10% cashback was there on my product. So i fullfilled all the conditions to avail the discount. The deadline for the refund was 6th jan 2016. But i didn’t gate any refund till date. I tried contacting them but They kept on postponing and till date[protected]. I have ragister complaint against it. My complaint No. Is 11978758. Plz do needful.

Regards
Divyesh
Mail id. Divyesh.[protected]@gmail.com

Cancelled the product right after i booked it(within half an hour). Made the payment through debit card.Thousand times called u to stop the ac from being sent to me.
But no avail, still u want the sent the ac to me.

Then after 24 hours of cancelling the product i get a message saying that my product has been handed over to courier company for delivery.(I Mean wth?? 24hours after cancelling the product u still handing over the product to courier company ..????? ::slow claps . U GUYS R AWESOME

I again called ur callcentre ..told and explained the things and i was told by the call centre guy that u guys will call me.

48hrs on...still waiting for that "Call".

last thing
i want my money REFUNDED back to by account by 27th 03.30 pm as told by the customer care boy who i called first(on 21st jan )regarding my order cancellation and he assured me that it will take 4 working days to get my refund(i have the call recorded)I[censored] want i can sent u the audio clip. My ticket nos:[protected].

I have puchase a mobile order no [protected] from snapdeal with 4 gb internal memory but when i got the mobile it was having 2gb memory. Pls help me on this as snapdeal is misselling product.

Since it took many days by snapdeal to deliever my panasonic smartphone.the warranty period of cellphone must include the delay caused by snapdeal

Again disappointed by snapdeal!
I wished to purchase some products from snapdeal as I had 2 promo codes which where going to expire after some hours!

And when I applied those promocodes satisfying all its terms and conditions!
The error message which i received from snapdeal was
" Promo code campaign is currently not active"
and I could not buy the products!
And my promocodes validity got expired!
I tried calling customer care and was promised that issue will be resolved within 24 hours and I would get some new promocodes!
And it's been 3 days still haven't received any promocodes!
And the product which I wished to buy just became costlier!
Very very disappointed!

Complaint registered reference number :[protected]
Email I'd - deepak.[protected]@gmail.com

Shocked to see how snapdeal deals with refunds
First I ordered a plastic container which turned out to be a defective product
On contacting snapdeal customer care was informed that the amount would be refunded to freecharge account and when I protested against this I was promised that the amount would be credited to my credit card account as I had paid by card to which I agreed
However was shocked to see the amount being credited to freecharge
May I know why freecharge is in between as the transaction was between snapdeal and me so how does freecharge come in between
How can snapdeal credit my money to freecharge with out my consent
Please reply

I brought phone before 6 months, some days phone works properly after its slowly hanging I suffer this problem last 2 months I our place no Panasonic service center so no choice to repair it...while switch on mobile its shows only barnd name repeatedl, I brought so many products in snapdeal but this time realy disappointing for your damaged product... I don't want this product please refund my money take our product sir.. my e maild id prasanth.[protected]@gmail.com

PANASONIC T31
ORDER NO.: [protected]
SUBORDER NO.: [protected]

I ordered "Sunfeast- Delisus Nuts & Raisins Bscuits (Pack of 4)" from Snapdeal. Today I got the product. When I opened it out of 4 packets 2 packets were empty. This is not good. It should not be happened. Snapdeal is such a big brand and this type of cheating just for Rs 25. Very bad.
Please fulfill my order for which I ordered & paid.