Snapdeal.com Complaints & Reviews

I got the Faulty product Seller Hifinage (static noise problem ) and i contact snapdeal they told to contact seller and then spoke to seller Abhishek and he agree to take back the product and product send it back him and now he told me he didnt find problem with headphone. snapdeal says 7 days hassle free return and replacement and i ask for replacement in 1 day. now seller has product and asking me for shipping charges. now its more than week no response from seller and snapdeal as well. now i dont have product i spent Rs. 5, 559 and for warranty issue no one is helping me or responding me not Snapdeal or Hifinage.

Order ID: [protected]
A return / replace request is under process (Ticket Id:[protected]

Order ID: [protected] Placed on: Sat, 23 Jan, 2016
Payment Summary
Total Price Rs.351
Delivery Charges Rs.49
Freecharge Balance Used - Rs.81
You Paid Rs.319
Payment Type Credit Card
I just got 81rs at freecharge wallet tried to contact customer support for help but instead of helping they r clearly saying me tat my money is refunded to my bank account but I dint received any amount as refunded so plz help me to get back money to account

Sir/madam,
its been more than 3 months since i have returned my product, not even know i did not get refund, i have got for my courier chargers, bud refund for my product NO.Not an acknowledgement...worst service ever seen...


...i have attached courier slip below please find it/...

The worst and pathetic service I have ever had and the worst product .I have ordered an electric kettle next 1.5 ltr queen 1500 electric kettle.. But just after using 1 or 2 time its not getting start even it is in one year of warranty period. Its not have been a month to work and its not even starting.I have called in Snapdeal customer care also but they gave me a wrong no of servicescenter of manufacturer again and again pathetic service of Snapdeal totally fed up with it they delivers rubbish products and make fool of customers... I want the replacement of product or my money refund. Guys jst b aware to ship at snapdeal .my order no is [protected]

I ordered "Magnatic Vibra+slimming sauna belt. Order Id: [protected].
The product is not working properly, vibration is not working. We have received a damaged product. This is not accepted from Snapdeal. You can check my order history. We are regular customer of Snapdeal. Getting is damaged product is torcherable and painful.
Please replace the product ASAP.

I have purchased INFOUCS M260, from the snapdeal site, at the time of confirmation call from snapdeal, i have been told that if you dont like product you can return product in 7 days,

from 2nd day i had requested snapdeal to return product, and the product was also very badly working, but till date nor my product returned nor i had recived refund from snapdeal so guys beware of purchasing from the snapdeal, my order id is
Order ID: [protected] (1 Item) DETAILS
Placed on 19 Nov, 2015

I came to know that due to account issue i haven't got refund.but yet its now approximately 2 months.i haven't get any mail regarding link for another bank account detail.its now too late. plz do fast as possible.

Respected sir,
I am Raju, i ordered infocus M370i mobile in snapdeal website
i recived courier ion[protected], but i found some issues they are
1.heating when using internet or making a call
2.speker are very clumsy
3.during charging the mobile the charger was heating very heavily
4.earphones are very chep quality

Well as expected by your service that is disappointing again, as usual .
It has been now 3 months since I have filed the return .
And more than 50 times since I have called you.

I have sent you mail on your provided mai([protected]@snapdeal.com )l 4 days back,
And a call also came back telling me that resolution will be provided within 48 hours but with no results ..

Snapdeal Order No: [protected]

Complaint No :[protected]

I placed an order of ACS Neck / Cervical Traction Belt on 16th of october.
I received the product in 10 working days but the quality of product was not good and leakage was there hence I decided to return the product.
I then requested for return but no one came from seller's end.
Then I asked the reason on which I was said that there is some pin code problem so they asked me to send the product to their Delhi address for which they gave me a form via email.
I did the same and returned it to the Delhi warehouse.
After 4-5 days I got back that product and this time when I asked the reason from seller I was told that I had to sent the product to Kolkata warehouse. So, they again gave me a form, this time of Kolkata warehouse and asked me o send the product there. I did same and sent it to Kolkata warehouse but I again got the product back.
I again asked the reason for it and they said that they don't know why it was returned and asked me to wait for a call from their end.
This all started in October end and now it is January end.
3 months have passed but the product has yet not been taken back by SnapDeal.
Please help.
Order Id: [protected]

Regards,
Aakash Srivastava

I have placed an order Mahavir Induction Base Non Stick Frying Pan -Blue.
Payment is done through ICICI Debit Card.

Transaction ID SB498800
Amount Rs 385
Transaction date Jan 28, 2016.

Please place the order.

I ordered for an umbrella.It's Order ID No was [protected].I am govt school teacher.I had training at the time of deliver.My colleague collected it by cash.Later I came and opened it.But the umbrella was torn..The company wont take it back as schedule time for returning was over.

I have Ordered an item on 9/01/2016 but it is not delivered as per snapdeal promising date and its being cancelled from there end without even asking my consent and they saying that it was missed during shipping and they have initiated a refund on 17/1/2016 towards my order id [protected] and it has been processed with CCADA1BAZ233 ON 17th January but till now it is not been credited to my account. I also shared bank statement to them for verifying but this is the 19 th day that i have raised a complaint, till now i havent get my refund, every day customer care executives saying it wil take 48 hours to credit.

My snapdeal registered id [protected]@gmail.com
Send couirer Ticket no. 18395490
I am buying wireless mouse from snapdeal.com they were send me the defictive mouse. I also send back to the snapdeal company but they don, t refund my courier charges and compensation. I am counitinouly contact with the snapdeal. But they don, t help me. I have more charges paid to contact the snapdeal. I am alreday send the couier recipt.

Hello,

This is Awadhesh Jha, I place an order with snapdeal on 3rd Jan 2016 with order id[protected] for Asus ZenFone 2 Laser which delivered well before mentioned date, but I received faulty piece, couple of things I noticed which is not working which was listed as main specific feature of ordered handset

1. Laser focus is not working.
2. Ear piece was not there in the packed order.

And many more

I like to informed you that I have already raised request for refund (request id :[protected], i had word with customer care executive and she told our executive will visit and check your handset, executive came and found that my complain was genuine given me a complain receipt and told me to mail this complain receipt to customer care, i did that.

then again SNAPDEAL customer called and told me visit ASUS service center, i visited and told those guys over there to check my handset, they check and found same problem and told me to mail SNAPDEAL the compain receipt. i did that as well still my refund yet not initiated.

this is just trailer i wrote more than 15 mails and even attached copy of acknowledgement received from snapdeal engineer who checked my mobile at my door step and found the same problem which i reported.

i even attached copy of Acknowledgement receipt when ASUS Services center guys diagnosed and found that my complain is genuine, even though SNAPDEAL not refunding my amount of 18 thousand that i paid while purchasing the product.

Regard

Awadhesh Jha

Regarding order id. [protected] Ticket id 18373720 Their representative inform me over phone that they are not able to replace the same. Under this circumstance I am willing to get refund according to their 7-days easy return policy, but in vein.

Order id- [protected]
This is my 2nd complain in a row against snapdeal.
Snapdeal is fooling me by saying technical errors and not refunding my money since 5 days.
They emailed and called me yesterday that i will get my money back within 24 hrs.
Now a person from snapdeal called me and said due to technical issues it will take more 24-48 hrs.
What Nonsense!!!
Well I will have to take further steps if i am not getting my money back within the said hours.
Rs 599/- really doesnt matter to you guys but it does to me.
I have already told everyone in facebook and my near & dear ones to not to shop from snapdeal and described them the problems am enduring right now.
Myntra is far better than snapdeal.
Am pretty sure snapdeal will not return my money even after the said 24-48 hours.
Before i shopped from snapdeal i read so many complaints against snapdeal but ignoring all of those i shopped for first time and was very happy.
But i got my worst nightmare after 2-3 orders and am going through it.
New shoppers please read the complains before shopping from snapdeal.
You never know you might be the next to be harassed.
It was a lesson to me and i learnt it well.
Thank you snapdeal

Date of Order Received: 3-Jan-2016
client (SNAPDEAL) no :[protected]

1.SNAPDEAL site not worked
2. no REVERSE PICK-UP Arranged
3.there is NO INVOICE with the Product and to download from snapdeal not worked
4.Address Provided is WRONG
5.NO RESPONSE from Long time

ORDER: [protected], received on 3-Jan-2016, from SNAPDEAL Return it
SNAPDEAL Site not worked for this (IMAGE 1 )attached,
SNAPDEAL not arranged reverse pick up SO, I had send the Product,
THE ADDRESS PROVIDED by SNAPDEAL is WRONG again i got the courier back
there is no Response of SNAPDEAL from 2-Weeks
even regularly contacting them

I want my Refund completeley

my sincere advise is PLEASE SHUTDOWN SNAPDEAL and make a Sleep otherwise making wasting of people's time and money.

I bought philips hair dryer ORDER NO [protected]...ON 20 JAN. It was delivered on 23 jan but they gave wrong product i.e i ordered 2000w hair dryer but they shipped 1600w .
I made a return request on 23 jan they said they will reply in 24 hrs..but no reply came from their side from then i have complained about 3 times on customer support and also mailed them but THEY ARE NOT REPLYING ...
AND NOW MY MONEY IS STRUCK IN THIS
I DIDN'T EXPECTED THIS...THEY HAVE SUCH BAD CUSTOMER SUPPORT
I AM FED UP WITH THIS ...
I WANT MY MONEY BACK ...AS SOON AS POSSIBLE

Please unsubscribe My mobile no. Is [protected] and email id is [protected]@rediffmail.com Because complaint had been withdrawal without any justice vide comsumer Complaint referance ID: 121739 snapdeal complaint reference number is 18239458 order number [protected] placed on 22/01/2016 Avon New York Combo of 3 Nutra Effects Day Cream, snapdeal, com now I think yours bad Policies with bad customer care support I will not get any positive response from your side. Whereas snapdeal says us Creativity is at the core of business values. the team is given the freedom to take informed, responsible risks. snapdeal believe in doing the right thing under all circumstances. snapdeal have always taken pride in their culture. There are some core values that have been inherent and integral part of their success story. The following complaint is still pending with you.

1) No trust, worst online shopping experience with snapdeal
Order ID: [protected] Placed on 25 Dec, 2015
Consumer Complaint ID: 1202447
2) Please send installation manual
Your reference number 16652955
Consumer Complaint ID: 1202663