Snapdeal.com Complaints & Reviews

I ordered a XOLO Black a few days ago on 12th January and got it delivered on 16th January. In the description box of the product, the variant was described to have 3GB RAM. I was very happy when I got the device and it ran quite good until I loaded all of my apps in it. The multi-tasking performance was not good so, I thought that it's because of the HIVE Atlas ROM which the phone runs on as it is very buggy and is never updated.

On 29th January, I got really frustrated of the device because although it had 3GB RAM, it didn't work like it, leaving the software in it aside. So, I decided to do a few benchmarks on the device and I saw that it had ONLY 2GB OF RAM from the CPU-Z app. I instantly contacted Snapdeal support and asked for a refund and then they called me today.

They said, "Sorry sir, the 7 days time of returning the device is over, now we can't do anything regarding this."

So, what I can say about Snapdeal and how they defraud people is this:

1. Firstly put a wrong description of an item.
2. Let the buyer buy it.
3. Change the description of the item as soon as it is delivered.
4. Let the buyer do anything and complain, WE HAVE ALREADY GOT THE MONEY WITH US!

Also, I have a sick habit of taking screenshots of a product's description before buying it. I did the same for this one too. I'll be putting them over here too.

Notice that the seller of the device is "LAVA INT-GGN-Sohna BD-VOI" which sells the device which I've bought and then there's this seller "LAVA INT-HYD-MANDAL-VOI" which sells the 3GB variant of the XOLO Black so, I can't be lying because we can't do any kind of "Inspect Element" in their mobile app if they are thinking that I did this.

So, all I'd like to say is WTF SNAPDEAL? Even your competitor "Flipkart" also provides a 30-day return policy because they know that they don't run any frauds of this type.

THIS IS MY LAST PURCHASE WITH SNAPDEAL, BEFORE THIS, THE ALSO TRIED TO DEFRAUD ME WITH AN INFOCUS M330 WHICH I TRIED TO BUY, LOOK HERE: http://forum.gadgets.ndtv.com/t/infocus-m330-users-what-do-you-think-about-the-u...⇄

I purchased men trunks i ordered the correct size as per company website but it was not fitting me, when i asked for refund/ replacement, the person said no replacement available, there was no proper response, when i asked whom to escalate the issue, he said your wish you can escalate to any one. refund/ replacement Ticket Id: 18671669

Order no.:[protected],
Sir, maine 28-jan-2016 ko xolo1x mobile phone order kiya tha, 31-jan-2016 (Today) ko delivery huaa hai, Lekin sir mobile phone ke item box me headsets (Earphone) nahi hai, isliye sir mobile phone ka headsets(Earphone) jald se jald same address par delivery kare.

I got the Faulty product Seller Hifinage (static noise problem ) and i contact snapdeal they told to contact seller and then spoke to seller Abhishek and he agree to take back the product and product send it back him and now he told me he didnt find problem with headphone. snapdeal says 7 days hassle free return and replacement and i ask for replacement in 1 day. now seller has product and asking me for shipping charges. now its more than week no response from seller and snapdeal as well. now i dont have product i spent Rs. 5, 559 and for warranty issue no one is helping me or responding me not Snapdeal or Hifinage.

Order ID: [protected]
A return / replace request is under process (Ticket Id:[protected]

Order ID: [protected] Placed on: Sat, 23 Jan, 2016
Payment Summary
Total Price Rs.351
Delivery Charges Rs.49
Freecharge Balance Used - Rs.81
You Paid Rs.319
Payment Type Credit Card
I just got 81rs at freecharge wallet tried to contact customer support for help but instead of helping they r clearly saying me tat my money is refunded to my bank account but I dint received any amount as refunded so plz help me to get back money to account

Sir/madam,
its been more than 3 months since i have returned my product, not even know i did not get refund, i have got for my courier chargers, bud refund for my product NO.Not an acknowledgement...worst service ever seen...


...i have attached courier slip below please find it/...

The worst and pathetic service I have ever had and the worst product .I have ordered an electric kettle next 1.5 ltr queen 1500 electric kettle.. But just after using 1 or 2 time its not getting start even it is in one year of warranty period. Its not have been a month to work and its not even starting.I have called in Snapdeal customer care also but they gave me a wrong no of servicescenter of manufacturer again and again pathetic service of Snapdeal totally fed up with it they delivers rubbish products and make fool of customers... I want the replacement of product or my money refund. Guys jst b aware to ship at snapdeal .my order no is [protected]

I ordered "Magnatic Vibra+slimming sauna belt. Order Id: [protected].
The product is not working properly, vibration is not working. We have received a damaged product. This is not accepted from Snapdeal. You can check my order history. We are regular customer of Snapdeal. Getting is damaged product is torcherable and painful.
Please replace the product ASAP.

I have purchased INFOUCS M260, from the snapdeal site, at the time of confirmation call from snapdeal, i have been told that if you dont like product you can return product in 7 days,

from 2nd day i had requested snapdeal to return product, and the product was also very badly working, but till date nor my product returned nor i had recived refund from snapdeal so guys beware of purchasing from the snapdeal, my order id is
Order ID: [protected] (1 Item) DETAILS
Placed on 19 Nov, 2015

I came to know that due to account issue i haven't got refund.but yet its now approximately 2 months.i haven't get any mail regarding link for another bank account detail.its now too late. plz do fast as possible.

Respected sir,
I am Raju, i ordered infocus M370i mobile in snapdeal website
i recived courier ion[protected], but i found some issues they are
1.heating when using internet or making a call
2.speker are very clumsy
3.during charging the mobile the charger was heating very heavily
4.earphones are very chep quality

Well as expected by your service that is disappointing again, as usual .
It has been now 3 months since I have filed the return .
And more than 50 times since I have called you.

I have sent you mail on your provided mai([protected]@snapdeal.com )l 4 days back,
And a call also came back telling me that resolution will be provided within 48 hours but with no results ..

Snapdeal Order No: [protected]

Complaint No :[protected]

I placed an order of ACS Neck / Cervical Traction Belt on 16th of october.
I received the product in 10 working days but the quality of product was not good and leakage was there hence I decided to return the product.
I then requested for return but no one came from seller's end.
Then I asked the reason on which I was said that there is some pin code problem so they asked me to send the product to their Delhi address for which they gave me a form via email.
I did the same and returned it to the Delhi warehouse.
After 4-5 days I got back that product and this time when I asked the reason from seller I was told that I had to sent the product to Kolkata warehouse. So, they again gave me a form, this time of Kolkata warehouse and asked me o send the product there. I did same and sent it to Kolkata warehouse but I again got the product back.
I again asked the reason for it and they said that they don't know why it was returned and asked me to wait for a call from their end.
This all started in October end and now it is January end.
3 months have passed but the product has yet not been taken back by SnapDeal.
Please help.
Order Id: [protected]

Regards,
Aakash Srivastava

I have placed an order Mahavir Induction Base Non Stick Frying Pan -Blue.
Payment is done through ICICI Debit Card.

Transaction ID SB498800
Amount Rs 385
Transaction date Jan 28, 2016.

Please place the order.

I ordered for an umbrella.It's Order ID No was [protected].I am govt school teacher.I had training at the time of deliver.My colleague collected it by cash.Later I came and opened it.But the umbrella was torn..The company wont take it back as schedule time for returning was over.

I have Ordered an item on 9/01/2016 but it is not delivered as per snapdeal promising date and its being cancelled from there end without even asking my consent and they saying that it was missed during shipping and they have initiated a refund on 17/1/2016 towards my order id [protected] and it has been processed with CCADA1BAZ233 ON 17th January but till now it is not been credited to my account. I also shared bank statement to them for verifying but this is the 19 th day that i have raised a complaint, till now i havent get my refund, every day customer care executives saying it wil take 48 hours to credit.

My snapdeal registered id [protected]@gmail.com
Send couirer Ticket no. 18395490
I am buying wireless mouse from snapdeal.com they were send me the defictive mouse. I also send back to the snapdeal company but they don, t refund my courier charges and compensation. I am counitinouly contact with the snapdeal. But they don, t help me. I have more charges paid to contact the snapdeal. I am alreday send the couier recipt.

Hello,

This is Awadhesh Jha, I place an order with snapdeal on 3rd Jan 2016 with order id[protected] for Asus ZenFone 2 Laser which delivered well before mentioned date, but I received faulty piece, couple of things I noticed which is not working which was listed as main specific feature of ordered handset

1. Laser focus is not working.
2. Ear piece was not there in the packed order.

And many more

I like to informed you that I have already raised request for refund (request id :[protected], i had word with customer care executive and she told our executive will visit and check your handset, executive came and found that my complain was genuine given me a complain receipt and told me to mail this complain receipt to customer care, i did that.

then again SNAPDEAL customer called and told me visit ASUS service center, i visited and told those guys over there to check my handset, they check and found same problem and told me to mail SNAPDEAL the compain receipt. i did that as well still my refund yet not initiated.

this is just trailer i wrote more than 15 mails and even attached copy of acknowledgement received from snapdeal engineer who checked my mobile at my door step and found the same problem which i reported.

i even attached copy of Acknowledgement receipt when ASUS Services center guys diagnosed and found that my complain is genuine, even though SNAPDEAL not refunding my amount of 18 thousand that i paid while purchasing the product.

Regard

Awadhesh Jha

Regarding order id. [protected] Ticket id 18373720 Their representative inform me over phone that they are not able to replace the same. Under this circumstance I am willing to get refund according to their 7-days easy return policy, but in vein.

Order id- [protected]
This is my 2nd complain in a row against snapdeal.
Snapdeal is fooling me by saying technical errors and not refunding my money since 5 days.
They emailed and called me yesterday that i will get my money back within 24 hrs.
Now a person from snapdeal called me and said due to technical issues it will take more 24-48 hrs.
What Nonsense!!!
Well I will have to take further steps if i am not getting my money back within the said hours.
Rs 599/- really doesnt matter to you guys but it does to me.
I have already told everyone in facebook and my near & dear ones to not to shop from snapdeal and described them the problems am enduring right now.
Myntra is far better than snapdeal.
Am pretty sure snapdeal will not return my money even after the said 24-48 hours.
Before i shopped from snapdeal i read so many complaints against snapdeal but ignoring all of those i shopped for first time and was very happy.
But i got my worst nightmare after 2-3 orders and am going through it.
New shoppers please read the complains before shopping from snapdeal.
You never know you might be the next to be harassed.
It was a lesson to me and i learnt it well.
Thank you snapdeal