South Bengal State Transport Corporation [SBSTC] Complaints & Reviews

Not maintaining any time sedule. Regular passengers harasting painfully. Please have a check and take necessary steps....

The Lalpahari Express, Bankura to Kolkata Bus at 6 am has been discontinued with since few days. It is requested to restore the bus service to Kolkata at 6 am as before and if necessary, the Kolkata bus at 7.05 may be discontinued with in place of the 6 am service as the later is very much necessary for office goers... Kindly do take necessary action....

Dear Sir/Madam,

I am writing to request you to resume the bus service from Digha to Haldia in the evening. As a frequent traveler between these two cities, I am facing a lot of difficulties due to the unavailability of the evening bus service.

I have been a regular passenger of the South Bengal State Transport Corporation (SBSTC) for many years, and I have always found your services to be reliable and efficient....

The bus I have boarded today with number 4866, esplanade to digha is supposed to take 4 hours to complete the route. But the bus didn't stop for a refreshment in kolaghat or anywhere else. Rather it started to pick local people and stopping anywhere to pick and drop the locals. Please check with your comtractor rules for long distance passengers. So that they treat us as human and not as cattles....

Conductor & Driver allowed passengers to travel after seats were filled up in E1 from Howrah Station. Many of seated passengers opposed the same but Conductor & Driver were very reluctant to ask the standing passengers to get down. Moreover the attitude of conductor was he has taken the correct decision....

Alert!You've spent Rs.100 On HDFC Bank Debit Card xx3099 At SBSTC On[protected]:19:03:17 Avl bal: 2013.55 Not you?Call [protected]

I book bus ticket from Burdwan to Karunamoyee from SBSTC APP BUT My money has been deducted but ticket not confirmed. Also there was no response from SBSTC end...

Respected Sir, An online ticket has been taken in SBSTC bus from Durgapur bus stand to Purulia. Scheduled departure time was at 12:40 PM, Ticket no: TS3B55502250. The bus route was Kolkata to Purulia (Bagmundi). Ticket was for my old sister and seat number was 18. I was waiting in Durgapur bus stand since 12:20 pm .As the time passed, I asked many times to the person available at the SBSTC counter, but he did not give any update about the...

Durgapur to kouranamoy bus time 2.25pm bus conductor taking 50 rupees from burdwan passenger instant of 55 & not provide any ticket.
Pls look this matter. Dt- 10.02.2023...

To Whom It May Concern
Today I Travel from Esplanade to Bardhaman via your bus which leaves from Esplanade at 8:45 am
I booked 2 seats from Goibibo (6/7)
Due to some issue my partner didnt turn up.
But I didnt cancel the tickets
During the journey I asked a pass an get to sit and he missed the previous bus due to the drivers fault. But he politely refused
Seeing this the conductor came and gave...

Dear Sir,
Myself Sudip, on the day 1st feb'23 booked a ticket from asansol to karunamoyee with 8.35am at Asansol. When I took a ticket for rom counter I asked for the window sit, and counter person replied that i will get sit no 13 with window sit. But at Durgapur bus staff came to me and replied you're not eligible to get the window sit.
My request you to please stop this nonsense behaviour with passengers, if someone give...

46 to 48 no seat damage ache, contractor ke bolar poreo kono solutions hoiniko,

Bus and passenger details. .

Your TicketNo: P[protected] ServiceName: KANDRA-KOLKATA-VIA-BURDWAN-05 JourneyDate: 30/01/2023 PassengerName: SK.SHAFIQUL.ISLAM DeptTime: 05:40 DeptPlace: KANDRA SeatNo: 54 Fare: 140 ServiceCharge: 10, Thank you.

Mobile-[protected]...

I have paid the full bus fare for the journey but the conductor is not giving any ticket. The bus number is WB-39B 0106
Check out the issue and try to solve it....

I wanted book a ticket from durgapur city center counter to dubrajpur but counter madam told me that she is not able to provide 40 rupees change as the fare is 60 rupees and I miss the bus. Here my question is that why don't you people not implemented UPI facilities than harrassing a customer. I need a justice...

I wanted book a ticket from durgapur city center to dubrajpur but counter madam told me that she is not able to provide 40 change as the fare is 60 rupees and I miss the bus. Here my quest is that why don't you people not implemented UPI facilities than harrassing a customer. I need a justice...

Sir, our office at Haldia starts at 9 am in morning and we used to reach in time by the bus at 6 am from Esplanade to Haldia which used to reach Haldia at 08:40 am. But for last few months this bus service was withdrawn and we are coming by the bus at 6:30 am from Esplanade and it is reaching at Haldia at 09.30 am because the bus takes a halt at Kolaghat for 15 to 20 minutes for breakfast of bus driver & conductor which can not be avoided...

I am booking a tickit for 20 th Jan 4.45 bankura to karunamoye bus from Sbstc app but my money has been deducted bur the ticket has not confirmed....

I had booked ticket Ticket No-L[protected], for 15-Jan-23, 2:15pm from Karunamayee to Asansol. But on calling at the last hour for the status of my booking and I found that the bus is cancelled and I had no prior information about the same. This is really a very disappointing action of negligence from a such a responsible service provider. I have not received refund yet. After that i raised a docket also, but there is no response from it....

I a REGULAR passenger of of the SBSTC, During the travell On dated 19.01.2023 from BANKUTA to city centre bus no WB39B2065 (BAGHMUNDI TO DHARMATALA)
On the above said date the driver and conductor of the bus intentionally stop the bus in unauthorised stoppages. And disrupted the smooth service of SBSTC, for their personal gains. Even if the conductor fails to show the fair list from those unauthorized stop to destination. And collect...

Am Sauravmay Hazra, i book a ticket karunamoyee to Digha bus on 18/1/2023. My Whole family members travel that's why we Bound to carry out our very small pet . But Bus conductor Mr Amit Sharma not allowed to travel with pet . He said as per instruction by sbstc and this guidelines mentioned on Sbstc website also. But I am unable to see any information about carrying pet. I am traveling with my parents ( age 76 and 73) and child ( age 9) ....

I am apurba mandal. I booked a ticket for two person from kolkata to arambagh via SBSTC APP... but they did not provide me the bus due to breakdown that bus... and they also denied for tefund. pnr is P[protected]. They also behaved with me very rudely when i was demanding the bus against my ticket . I have a vedio also where one person of them behave like "goon"....