South Bengal State Transport Corporation [SBSTC] Complaints & Reviews

Dear Sir

I am Samir Mondal
Yesterday’s travel a SBSTC BUS From Panagorh to Bardhaman then contactor ask for ticket I say how much then contactor give me a ticket of Rs.55 ticket
I asked to Bus Contactor why Ticket fare too much
Then he said He then told me to pay the bus fare from Durgapur
Even though I boarded on bus from Panagorh, I had to pay fare from Durgapur .
I told him that I...

Conductor and driver both are taking bus fare without ticket and Stop thier bus at every local stand for passengers. The bus details is Asansol to KARUNAMOYEE sbstc bus (timing 4:10pm at asansol bus stand on 21st August 2022)...

Respected Sir /madam

Sir I travel on your route daily. Yesterday 20/08/2022 (Saturday), Time 06:30P.M I boarded the Howrah depot car to go to my destination. The vehicle, whose registration number is WB39A3259, left for Howrah Maidan from Sealdah. I got that car from Central Avenue and the car got full loading even the gate and hung on Central Avenue. The driver of his car named Sanjay Tewari and the conductor named Raju...

On 05.07.2022, I have tried to book the tickets through sbstc booking site, but due to server issue ticket was not issued and Rs170 amount was credited from my Indusind creditcard and it was not refunded even after 45 days.

In support of that also I shared the credit card statement along with password on August 6, but nobody is looking into it seriously.. I want the full refund of Rs170 which was been deducted due to their...

Unsafe journey SBSTC bus running with 80 kmph kept the door open request conductor to close the door but denied...

Dear Sir/Madam
this is a matter of regret to complain you that, today, i have experience with a abnormal behaviour of your staff, who is bound to issue ticket for the journey to the passenger after payment of exact amount of fare. Today i have travelled from Barasat at 6:40pm to Bira Chowmatha. Exact amount of fare is rupees 15/-. Conductor asked me for rupees 10/- only. After giving rupees 10/-, I asked him for my ticket. Then he...

Esplanade- Midnapore bus no- 4701 scheduled departure time 11 Am. But departed Esplanade at 11:10 Am (10 minutes late)....

Today on 12 aug, bus at 4:45 korunamoyee to bankura have done excessive late, i have waited at Airport bus stop around 1:30 hours for that bus . I have faced this type of idiotic management few times. So my suggestion is for those management team who are dealing with it try your hard to provide smooth transportation you are getting paid for this. Don't take it as granted....

Conductor has allowed, passengers more than seats, bus was fully packed and passengers who booked their seats faced issue, this is so rediculous to take passengers more than capacity, which is Highly prone to accidents & sufferings for confirmation passengers. Kindly look into this matter . The bus details - 4:20 pm Asansol Karunamoyee.

Thank you...

My online ticket booking was canceled for 2:20pm 4th August 2022 Asansol to Esplanade bus. I am providing the details below.

Asansol - Kolkata - A/C - 14:20 (Howrah Depot)
Ticket No : P[protected]
Passenger Details : Sananda C Ghosh
Booked Seat : 4
Journey Date & Time : 04/08/2022 (2:20pm)
Total Fare : ₹360
Booking ID : 28607490...

Why Dinanathpur Kolkata Bus Stop..Passenger are suffering..Pls Started the Bus.....

Hi Team,

On 31 July 2022, 6:30am Nonstop from Esplanade to Arambagh has not been stopped at dedicated stop Santragachi even it run over the bridge except services road . I have to wait 1 more hour for next bus which has been scheduled at 7:30 am . Why this has been happened ? I have missed my exam for this bus, please escalate this issue to concern department . I hope team will take proper action against this to and such type...

I arrived at 19/07/2002 Durgapur City center counter no 8 at 1430 hours and my bus for Karunamoyee is at 1455 hours but there was no staff till then then before 5 minutes of the departure bus the staff came I gave him 200 rs and my ticket charge from dgp to Karunamoyee is rs 145 and I have him 5 rs change three pieces small 1 rs coin he denied to take he is telling this coin is not running here I will not take I told him being a govt employee...

Ticket P[protected], booking I'd 28261499, journey date 16/7/ 2022. Seat no 11 & 12. Seat are pathetic in space, damaged bus provided by authority, not value for money...

State bus services are not as we expect to be, no difference is there between the state bus service and local bus service, the bus takes passengers more than the quantity of bus seats. Many people are standing, shouting, yelling and bothering the passengers sitting in the bus. After buying a ticket if we don't have "the space" Inside the bus to sit comfortably then there is no point to travel...

Myself suvadip Bhattacharya form durgapur I booked my seat 24 no window on 2/7/22 from durgapur to egra on sbstc asansol digha night service 10 pm.. but somehow reason I cancelled the seat immediately.. and demand my refund.. according theri policy within 8 days thy give..but still now I don't get my refund amount from them.. my booking I'd is 28190498 and cancellation I'd is 292490. I will give complaint in consumer forum....

Sir, 6.30 am bus from midnapore to Esplanade is always late to reach by 30 mins...

I boarded the bus from Durgapur, my destination is Bankura. The bus no. is- WB39A9509.
The luggage carrier of the bus is too small, it's impossible to fit a luggage bag inside it. I requested the conductor to allow me to keep my bag infront of his seat, because there was ample amount of space infront of his leg.
He didn't allow me to keep the bag, moreover he misbehaved with me and with my fellow family members.
Please...

Today, Esplanade to Nandigram bus at 4.45 pm cancel by authority. Although I have a 1 sit booked in that bus. I m trying to get resolved and refund my ticket rent but i didn't get till now. Please help me and my ticket details given in below...
Ticket No - P[protected]
Date -08/07/2022 : 4.45 pm departure time
Sit no-29...

I am going to Kolkata from Suri on 03/07/2022 at 3.15pm (Ticket no- TR7X70915229, PNR- R[protected]). The conductor charge me Rs. 200 for my luggage, which is approx 3kg weight. Is this justified? Also the conductor behaved rudely and tell that "Cholun dharmotala dekhchi tarpor". Is this the behave are except from them?????...