SpiceJet Complaints & Reviews

Dear Sir/Madam,
I have done the booking with spice jet from PUNE TO BAGDOGRA, date of travelling 05 apr 09, passanger name is MISS POONAM KATE, mobile no is [protected], Defense id no is 754339 and email id is [protected]@yahoo.com . The above booking is done twice with same details and with two different SBI net banking accounts. In both the cases an error is shown on spice jet site as “some data base error or too many users on server” and transaction ref is given as[protected] when the booking is done from SBI ACCOUNT NO[protected] LONI BRANCH (MAH) and transaction ref is given as[protected] when the booking is done from SBI ACCOUNT NO[protected] BUND GARDEN BRANCH PUNE. However our bank accounts has been debited with RS 2649/- and RS 2749/- respectively and no PNR NO is generated in both cases.
I have also raised the complaint with your customer representative with complaint no 33032 dt 04 apr 09. The pdf files of both above SBI accounts statements have been attached for your ready reference. (check last transactions of both account statements) Your are kindly requested to refund the above amount at the earliest. I am travelling with spice jet very frequently (you can check your data base) and faced this kind o[censored]npleasant experience first time. This experience compels me to think twice before making booking with spice jet, forget about travelling.
Thanks
Kind Regards
CAPT MARUTI S FALKE
25 PUNJAB
C/O 99 APO
BINNGURI CANTT
PIN 911925

I am really surprised to see how these people treat their customers.

Just to provide few details regarding the incidence:

1) reached airport 8:00 a.m
2) Bought UDF tickets at 8:17 a.m
3) Entered airport immediately
4) Reschedule the tickets at 8:44 a.m even before the schedule flight could take off

As I have paid the bill through my card and still got the receipt with me.

There were no spice jet employees asking us to enter the airport premises at 8:00 a.m.

We had one spice jet employee on the Boarding counter telling us two different things at different time and just wasting our time. First he said that our Baggage cannot be checked him. For this we told him that we are ready to receive the Baggage by the evening flight also, if possible. Then he called some one and discussed with him for 3-4 mins. Then finally he told us that we both cannot check in. I told him that I have a connecting flight to Varanasi from Spice jet at 2:30 p.m so if only one could travel and the other will reschedule the flight for evening then he again called discussed and then told us that both o[censored]s cannot travel at any cost.

This all drama got over at 8:27-8:28 a.m.

We have had no other option left except to look out for other earliest flight. Then we went to Spice jet Booking Counter and asked her for other possible solution. she asked us to reschedule the flight for evening-Delhi and next day-Varanasi. We asked her if we could cancel the flight and get our money back but she refused saying that money cannot be refunded. Then we had no other option left except to reschedule the flight for Delhi in evening and Varanasi-next day.

We got our tickets reschedule at 8:44 a.m. i have the receipt showing exact time.

They had over booked the flight and gave our seat to some one else that is the only reason they did not allow us to board the flight.

i asked them to refund the money we have spent extra is rescheduling the flight or give equivalent amount of coupons which can be redeemed in some time but they refused.

I was going to join my family for my engagement that day.

Bad start for such a important day in my life.

dear sir,

on 7/03/2009 i reserved 4 tickets to travel by your chennai flight from coimbatore SG282.

I DID ONLINE BOOKING AND PAID FROM MY AXIS BANK ACCOUNT NO [protected]

PAYMENT ID:8249864

PAYEE NAME:SPICE JET(bill desk)

payment date:07/03/2009 6:47 PM

TXN AMOUNT:RS.6572.00 DEBIT ACCOUNT NUMBER:[protected]

TXN STATUS:SUCCESS

TXN REMARKS:PRN1, PRN2, PRN3:

Hello,

I’m a frequent flier of Spicejet. But I’m sorry to say that I’m regretting for choosing Spicejet for my travel and in future I don’t intend to do so.

The reason - I’ve been getting atleast 2-3 calls from State Bank of India credit card executives telling me that Spicejet has some collaboration with SBI which would give 50% discount if I take SBI card. I am fed up of getting these calls everyday. Why the hell Spicejet has given my cell number to SBI executives without my consent? This is violation of my privacy. I want Spicejet to take necessary action immediately to stop these calls from SBI executives.

-Swarnendu Mazumdar
Ph – [protected]

dear Sir/Madam
We travelled by Spice Jet flight no: 321 from Chennai to Kolkata on 10.2.2009, having seats 8E & 8F and bought one SUDOKU GAME from the on-flight shop, BUT THE GAME-SET IS NOT WORKING, 50% OF THE DIGITS CANNOT BE SEEN OR NOT FULLY DISPLAYED.I AM AT A LOSS, THERE WERE NO CHANCE THAT I COULD CHECK THE PRODUCT ON-BOARD BECAUSE THE BATTERY IS NOT SUPPLIED WITH THE SET, I DID NOT EXPECT TO GET SUCH A FAULTY AND UN TESTED PRODUCT FROM SPICEJET.PLEASE HELP. THE BILL DETAILS ARE AS FOLLOW PRODUCT- YOYO SUDOKU BILL DATE & TIME- 10.2.09 AT 12:23:10 SHIFT NO: 02 PALMTEC:[protected] BILL AMOUNT-450.00.
In response Spice Jet sent me a mail(attached below the full correspondence) requesting me to send the product by courier to Delhi, but my Question is why I have to take so much pain to rectify their fault? why cannot they send me a tested piece and get the faulty one from my address? Why the things are not properly tested before selling as the buyers are flying from different location of the Globe it is always not possible for one to take so much paint to complaint and get the things replaced? the customer should have right to test the goods before buying hence sealed items(which cannot be opened without tearing or cutting the seal) should not be selling on board. I strongly ask Spice Jet to send me a working piece of the same good and collect the faulty piece from my address only. This is not only for my personal trouble but also for protecting and establishing one's consumer rights.
Regards
Kalyan Chakraburtty
Architect

CORRESPONDENCE WITH SPICE JET
Dear Customer,

Thank you for your kind email to Spicejetmall. Kindly

We are extremely sorry for the inconvenience caused. Kindly send us the damaged game along with the copy of receipt, on the following address. On the receiving of the product, we will send the replacement via courier promptly.
For any further queries please call us at:[protected] or email at [protected]@spiceenterprises.com

Many Thanks
Manpreet Bhambra
Manager - Customer Care

Spice Enterprises Pvt.Ltd.
21 Rama Road
Opp - Krishna Flour Mill
Kirti Nagar
Delhi - 110015
----- Original Message ----- From: Customer Relations To: [protected]@spiceenterprises.com Cc: 'Customer Relations' ; deepak.[protected]@spicejet.com ; monica.[protected]@spicejet.com Sent: Saturday, February 14, 2009 6:42 AMSubject: CR/30285/2009



Reference:-CR/30285/2009



Dear Madam,



PNR:- PRQKDM



We have received a complaint from the guest “Mr.Kalyan Chakraburtty” against the product purchased on board while traveling from Chennai-Kolkata dated 10th February, 2009 vide the above mentioned PNR number, seat # 8E and 8F.



Please note that the guest has pirchased a Sudoku Video game onboard but the same is not working as half of its digits are not visible and there was no way he could have checked the article on board itself as the batteries were not given at that time.



The details associated with the purchased article are as follows:-



PRODUCT- YOYO SUDOKU

BILL DATE & TIME- 10.2.09 AT 12:23:10

SHIFT NO - 02

PALMTEC[protected]

BILL AMOUNT- Rs.450.00



Passenger’s name and contact details are :-



Name :- Mr.Kalyan Chakraburtty

Contact Number :- [protected]

E-mail address :- [protected]@yahoo.com



Kindly help to advise us whether same could be replaced or not and what all documents are required for the same, so that accordingly we should inform the guest.



For more details please refer the below attached mail from the traveling guest.



In case you need further clarification/assistance, please feel free to get in touch with us.



Thanks & Regards,

Pooja Priyadarshini,

Customer Relations Department,

Spicejet Limited.





Toll Free :[protected]

Mobile :[protected].

Fax No. :[protected].

Website : http://www.spicejet.com

I recently returned from dubai and took the spicejet from mumbai to vizag. My duty free bag was taken by the ground staff 1 spice jet lady . She told me that it will be sent to the aircraft. When i reached the aircraft the airhosstess told me its in the baggage i can get it on arrival. When i reached vizag i didnt get my duty free bag . I contained 4 bottles of very expensive perfume. I emailed spice jet righ away. They just dont care for their customers.
They helped me in no way. Just a reply saying its not with them.. THIEVES. THATS ALL COMES TO MY MIND .

SpiceJet service is the most moronic service that I have ever seen.

A word of advise to my fellow travelers. SpiceJet is a cheat. I am quite sure that they have put this 30 minutes or money gone policy so that they can allot seats of those passengers who are even 5 minutes late, to other passengers at higher cost thus, getting a double fare for one seat.

I was supposed to board the plane to Bangalore from Pune at 6.45 am. I was standing at the spice jet booking line for almost 10 minutes before they told me that the booking for Bangalore had already closed at 6.35, and there was nothing that they could do. How is that possible? I was standing in the line from 6.20 to 6.35 and there was no announcement of any sort. Along with me there were two other passengers who were denied entry for the same reasons.


Even if we were late according to the company policy, we came at least 20 minutes in advance if not 30 minutes according to the company rules. The person at the desk started arguing on why were late, and wasted at least 5 - 10 minutes, after which all three o[censored]s convinced her to call up someone from the aircraft. The aircraft personnel told her that it was too late now, if only she had called up 10 minutes earlier something could have been managed!!!

I wasted in total 10 minutes ( in the line ) + 10 minutes ( in arguing ) after my arrival at 6.20 ( well in advance ) only to be denied entry. On top of it, i had booked a round ticket so my trip from Bangalore to Pune was also wasted. I lost almost Rs 6000 for absolutely no fault of mine!!

The SpiceJet staff is completely useless and know only how to state " Sir/Ma'm, we are sorry we can't help you", repeatedly. I have not faced such problems in any other airline. Infact, I have come 5 to 10 minutes before boarding and issued the boarding pass immediately.

Avoid this hopeless airline!!

The Company had showed as the offer of one free on one ! for which we purchased the ticket from them !
while completing the transaction we were not provided with the offer & were cheated by charging us full fare!


NIMIT M SHAH
[protected]
[protected]@yahoo.co.in; [protected]@mtnl.net.in

I travelled by SpiceJet on Jan.6, 2009 Flight No.SG - 106 (PNR No. GWE3CS) from Ahmedabad to Delhi. I checked in one baggage (No.0151434). On arrival at Delhi, I was waiting for collection of my baggage when I had to urgently go to the toilet. When I returned after a few minutes, the conveyor was empty and I did not find my baggage. When I complained to SpiceJet ground staff, they told me that most probably my baggage was, by mistake, loaded on to another destination SpiceJet flight taking off around the same time of my flight. Till today (Jan.9, 2009), my baggage has not been found.My SpiceJet Baggage Irregularity Report No. is 10809.

I have learnt that there is a racket going on at Delhi Domestic Arrival Terminal whereby if a passenger is late in collecting the baggage, it is taken off the conveyor by some unscrupulous people and just taken out the Arrival Terminal. This cannot happen without the connivance of airline ground staff.This is quite a serious state of affair and needs to be properly investigated.

I got the booking done in the name of Mr NA Seethi on 17 Dec through internet using the SBI online payment gallery. The booking was for
Guwahati to Bangalore on 19 Dec 08
&
Banglore to Guwahati on 25 Dec 08
I got the booking done using my SBI account No [protected] using internet. The bank branch is Airport Guwahati Branch.In the middle of the transaction, the server got down and the booking was not confirmed. However, my account got debited by Rs 5850/-. The transaction Id given by the bank is IG 04764416. When I checked up from the customer care, the booking was not complete. Perforce, I had to do the booking again using my HDFC Credit card. Now, an amount of Rs 5850/ has been transferred to spicejet from my SBI account. I registered a case with the spicejet through the internet. The case no is 27143/2008. On 19 Dec, when I spoke to the costumer care executive, I was assured that the refund had been processed on 19 Dec 08 and it would take 5 days to get in my account. Till date, I have not received any refund from the spicejet. Moreover, whenever, I contacted the costumer care, they put me on long hold and lastly disconnected the phone.

I have been trying spicejet customer care for the past 2 days to know the status of the flight but either the customer care numbers provided are out of order or not at working.
[protected]
[protected]...

I, Gaurav Bammi was unfortunate to travel by Spice jet on the 14th of December of 2008.



I along with my family traveled from Pune to Delhi on the 14th of Dec. through flight no. SG212 and reached Delhi at 5.15 p.m.



During my flight to Delhi, I even wrote a suggestion form, in which I had the same review that the ground staff is not courteous enough to help. Till this time I was not aware that my bag would get damaged.



When we reached the baggage collection area, I discovered that my Bag (checked in luggage) was damaged.



When I approached the service desk, a staff named Neelam was only interested in avoiding me saying that I cannot claim anything for this damage.



My bag is brand Dunhill (Pictures attached) and I cannot afford to leave this without a proper action.



Today morning someone called me with a similar message, "Sir you cannot get a claim for such damages" and she was so confirmed as if the bag is lying in front of her and she knows what the damage is.



I am most annoyed about the way the ground staff is prepared to get rid of any problem.



All this experience means a customer cannot ask for a claim unless the whole bag literally "Burns to ashes".



I sincerely would expect an urgent action in this matter.



Thanks

Gaurav.

Mani Exports.
IND: +91 [protected].

B-116 Ashok Vihar Phase -1 Delhi.

I travelled on Spicejet flight SG 219 from New Delhi to Pune on 29th October, 2008. On flight, all the passengers were given a discount coupon each valid for travel in the month of November 2008. When I tried to make the booking, their customer care says that my coupon has expired because the booking was supposed to be made in the month of October 2008.

This information was not told before and now spice jet customer care claims that announcement must have been made. This is just cheating the consumers by not giving complete information.

I have 2 OLD passengers who have to travel from Mumbai to Chennai immediately after an International travel (from Boston to Mumbai). International travel allows 46 kgs per person, so I wanted to confirm the baggage allowances in your aircraft.



I called up your Customer Care center(Reservations) NOv 2008 around (7:45 AM EST) and asked them for SpiceJet Luggage restrictions. I was told I can take along ‘n’ number of baggage’s (weird!!! I confirmed with the customer care person ‘n’ number of times) each not to exceed ‘20’ kgs and I should report at the earliest for check-in. I did not have an Indian credit card, so I asked my brother to book the travel for me.



Later when I called up your customer care center again to reconfirm, I was told only 20 kgs per person is allowed and there was some kind of MISCOMMUNICATION that has happened.



I could have easily gone ahead and booked with Jet Airways, more reliable, where they allow international baggages. Instead, I am now asked to pay SpiceJet an excess of Rs. 80 per kg. I am disappointed with your customer care team and am trapped in this situation where I have to pay an excess of Rs.3200 (for the excess 40 kg).


And also because of their luggage size restrictions, i am helpless. International Passengers DO NOT TRUST SPICEJET

Dear Sir,

Last week booked 2 tickets for a Spicejet flight from Goa to Delhi (flight SG-254 dated 18/October/2008 from Goa- Delhi). When I arrived to the airport I was informed that the flight was canceled due to “operational reasons”. When I asked why I wasn’t informed about this change I was told that the Spicejet team tried to reach me over the phone. Since I had my cell phone with me the entire week before the flight, I can tell in 100% certainty that I never received any phone calls or SMS. The Spicejet team at the air port told me that they sent me emails (which was true), but these emails arrived on Thursday night (less then 48 hours before the flight) and were not checked by me.

Since I had an international connection from Delhi later on that day, I didn’t have any option other than to buy a new flight ticket to Mumbai from another company and pay a full fair (the cost for each new ticket was 8270 rupee) and then use my original ticket with Spicejet which was rerouted to Mumbai->Delhi.

Overall, instead of paying 10850 rupee for 2 tickets from Goa to Delhi, I ended up paying 27, 390 rupee!!!.

My current job as a Program Manager at Intel requires me to fly on a monthly basis. In 100% of the cases, when one of the flights is canceled, the flight company arranges me with a different route to my destination. But from some reason, your company didn’t take any reasonability and forced me to pay an astonishing amount due to Spicejet flight cancelation.

I expect spice jet to take responsibility on such events and refund me with the flight costs.

Thanks,
Guy Itzhaki

I boked a ticket of spicejet by travel portal Ezeego1.com from Hyderabad to Jaipur on My father name in Oct. 2007. We reached airport on scheduled time but came to know that flight have been cancelled. Nieghter Travel portal agency nor Spicejet informed me prior for the same. On spicejet counter I was told that I didnt mention my cell no. while booking but it is not possible because cell number is mandatory while online booking. I fill that and got sms by travel portal confirming booking also. Though spicejet arranged ticket for next day but all these was waste of time and money. It took total cost 1500 than just Rs. 500 for auto fare. We took auto to reach airport paying Rs. 500, spend same amount on returning due to flight cancellation. Next day I spend 500 again to reach airport. Just before a week I came to know your programme and writing you. Hope I will get support by you in this regard. Details are as below- Flight No. - SG 391 Date Of Journey as booked- 22 october, 2007Name of Passenger- Omprakash SharmaPNR No. - WSK5DXFrom Hyderabad to JaipurMode of payment- Credit Card (Ticket Cost - Rs. 3586/- Regards Devendra SharmaNoida(UP)Cell- [protected]

I had cancelled my flight and was given a voucher No. NDBKCL for Rs. 3100/-

I now want to use this credit and they tell me that it cannot be done over the net and you have to use call centre. After calling up, they tell me there will be additional charge of Rs. 100/- for booking over phone...I told them how do i use the credit through the net to which they say is not possible. This means i am forced to use phone and forced to pay Rs. 100/- which in the first place were mine only...

This is pure blackmailing which is done to customers today by the aviation companies and i would request you to kindly look into this very seriously...They think that by saying that they are Low Cost airlines, they have no accountability !!!

Dear sir,

I planned my travel from SPICEJET on 22nd Feb 2008 from london in order to meet family for holi, and made the appropriate booking via an agent in Mumbai. I bought the tickets for flights from Mumbai to Delhi and then 'Delhi to Gorakhpur'.

The flight from Mumbai to Delhi went well as per schedule without any problems, however the flight from Delhi to Gorakhpur, originally planned for 1320 was initially delayed by 20mins (when i checked in). However the flight kept on getting delayed by 20mins, till we were informed at 1500hrs that flight has been cancelled (due to fluid leakage or Airforce not allowing the flight to land at Gorakhpur).

This was shocking and airlines officials were not willing to provide alternate arrangements. we were told that only other option was to take the flight at 200hrs to Lucknow and then a road journey after that. However no refund was provided to us, no lunch (only airports snaks were given at 1630hrs). The ticket fare from Delhi to is nearly 3K Rs and road journey is around 150rs (600rs for single person, but airline made 4 people share the cab).


Sir, if not for the holi season (I had travelled from London to India only to join the family for Holi) I would not have undertaken the travel and surely would have cancelled the ticket and travelled via Train (Vaishali leaves delhi in evening).
I feel cheated by airline and request you to investigate ask airlines to refund the extra 5350rs for my ticket along with the compensation for delay/inconveince caused to customers.

Note:- Following interesting points I found out whilst at airport:
a) There is a flight to Lucknow from Delhi (not SPICEJET though) at 1430, so most of the passengers would have taken that flight and because of this reason, SPICEJET officials delayed the flight to 1530hrs and anounced the cancellation only at 1500hrs.
b) The flight to lucknow at 2000hrs was nearly 50% empty even after accomodating the passengers for Gorakhpur.
(Above facts do make me think that this may have been a delibrate on part of the SPICEJET officials to delay the flight; I have been told that this happens much more frequent than normally! However we as customers are stranded, cheated and robbed in daylight!). My simple calculation shows that airlines made a profit of nearly 400K Rs (i.e. 8K rs (ticket price) * 50 (number of passengers)) as there lucknow flight was empty!

Can you please investigate the incident and respond as appropriate?

Many thanks,

The Ticket Pe Ticket Free offer is a publicity gimmick of Ezeego1 & SpiceJet.

"Book a SpiceJet ticket with Ezeego1 and get a SpiceJet Ticket Free. However, Taxes & Surcharges as applicable to be paid."

And guess what the (airfare) ticket charges are -- Rs. 99/-. So effectively you get Rs. 99/- off per passenger.

Please read the Frequently Asked Questions on the Ezeego1 site carefully -- think before you book !

I had booked a flight SG-513 from Cochin to Mumbai on Spicejet for 7th June.
I had booked this ticket in April and have not received any message from Spicejet about the cancellation of the flight till date. I checked with the customer care just a while ago, and they said that there
was some work going on in Cochin airport which is clashing with the Spicejets timings and hence they had to cancel the flights. But there are other flights (Airdeccan, Indigo) which are flying from Cochin during that period and their flights are not cancelled.

I think since the recent fuel price increase it may not be viable for the company to service this sector and as a result they have cancelled the flights, and they are giving strage reason so that it can be accomodated under their policy.

Now I have booked another ticket with Indigo and am loosing more than 8000 rupees (for 3 tickets). How can I claim my loss, kindly suggest.

Thank you.