SpiceJet Complaints & Reviews

I had travelled by spice jet (SG-324) on 18/04/2009 from kolkata to chennai l had brought three suitcases for my travel, out of which the handle of two suitcases were broken while receiving at chennai airport I had also registered acomplaint at spice jet office at chennai bearing no.OUUMBN. the broken handles of the suitcases were also inspected by your staff. Subsequently many telephone calls were made to your officials and thay had promised to send me a cheqe for Rs.500/-.But so for i have not received any cheqe from your office.till date

A waiting for a favourable reply from your side

Regards
k.tamilselvan
Condition Monitiring Section
ST&HD/FRTG
IGCAR, KALPAKKAM-603102
cell:[protected]
ph no:27480500, Extn:22615/22618
[protected]@igcar.gov.in
[protected]@yahoo.co.in

I agree with you totally. And I think if there is ever a flight taking off, they put in passengers who are willing to fly with them last minute and pocketing the huge cash they get from such passengers and for the ones that are booked to fly, they are denying them their right to board the flight by giving some excuses or the other and calling it "NO SHOW" even though the passenger is there at the check in counter well before time. These flights has a history of delays and cancellations and despite having this great reputation, they have the audicity to tell passengers they are late and call it "NO SHOW". That no show suits SPICEJET VERY WELL as it is always 'NO SHOW' no matter which time of the year it is, which time of the day it is, from which part of the world it is!

I only wish I had read this comment before I booked on Spicejet. I shall never again fly Spicejet. They are so customer unfriendly that it isn't funny. My wife and I completely agree that Spicejet is the worst possible airline imaginable. Let me tell you about our nightmare.

We had booked on SG528 from Bangalore to Kolkata on 1 May 2009. While booking on the Net there was an option to pay for our breakfast in advance and we chose this option requesting for one veg and one non-veg sandwich.

We assumed the sandwiches would come shortly after take off. The flight took off and after a little while I realised that the air hostesses had passed us by without bothering to serve us the sandwiches we had ordered and paid for. When my wife called her the air hostess coolly told us that all the sandwiches were sold. There was just one veg sandwich left and even that had been sold to some other passenger. My wife pointed out that we had already paid for the breakfast and that one veg sandwich should be served to her. Having extracted this we then asked the airhostess for the nonveg sandwich. She said they were out of nonveg sandwiches. We asked her how they could be "out of " nonveg sandwiches when the passengers who had paid for them had not yet been served. She had no answer to this. We then asked her to give us in writing that they had not been able to serve us the nonveg sandwich for which we had paid in advance. She said she would not give this in writing. We cried ourselves hoarse but to no avail. A little while later she brought a gentleman who we learnt was the First Officer. This gentleman turned out to be no better. He would not give us in writing that Spicejet had not carried enough sandwiches to serve even the passengers who had already paid for them. Seeing that we would have no proof in case we complained about this my wife decided to record the conversation with the First Officer and the air hostess. The First Officer showed his true Spicejet colours and said that the police would meet us at Kolkata airport.

Shock of shocks the police did meet us at the airport and in a Kafkaesque scene we were made to listen to the European Captain lecturing us on how we should not have disrupted the flight and that it was a serious matter.. No apologies whatsoever for their mistake of not serving the passengers who had paid first. Not a word about why the airhostess could not give us in writing that they were not able to serve us the breakfast which we had paid for.

This is the last time we are flying Spicejet.

SPICE JET PLANE MAY BE GOOD BUT ITS POLICY AND AGENTS ARE BIG CROOK. I have been cheated by spice jet stating late. There was other 9 passengers who faced the same problem. This happen on 5th december 2010 flight from kathmandu to delhi. I asked spice jet agent if our ticket is sold or we are not registered, they deny to show the board list too and advised us to claim re-fund where we bought ticket. but to my surprise when we claim in office at zenith travel they politely reject to refund whole amount including taxes. This company have website but do not have contact address, phone, email. http://www.zenithtravels.biz/contactus.php So all I want to tell people to be careful of this kind of trouble.
Zenith Travels (P) Ltd
Yo-Yakkha Travels & tours (P) Ltd
Zenith Holidays
Zenith Progressive (P) Ltd

Non receipt of refund

I have cancelled air ticket PNR No. U6QJQC from Guwahatin to Delhi on 02 Jun 2016 but refund has not been credited in my account

Delhi airport is full of such scamsters... given that it is the center of indian politics

Spice Jet — Non return of refund

I had purchased, a ticket for my family members (3 ), on-line from Chennai to Hyderabad . Due to change in the program, I had to cancel in advance the ticket and the same is done with their airport office . They gave me a refund coupon for around 60% of fare and asked me to avil the benefit, during next travel. But when I approached for refund or plan for my next trip, they put me in surprise telling that the period is expired and am not entitled for any refund. They never intimated this to me . Atleast in refund voucher they should have mentioned the expiry date . How Can I get the benefit now. Iam totally shaken by this, as Iam loosing almost Rs 6500/-( total ticket value) on account of not trvelling . Can some body help me in getting either refund or Travel voucher for next journey.

case no. SG[protected]

book date:- 13 july, 2009
confirmation number XZFTAP
tuesday 21 july, 2009 flight SG 224, depat delhi at 12:20 hrs and arrive in srinagar at 13:50 hrs..
MYSELF DEFENCE OFFICER...
I WILL TAKE ACTION AGAINST YOU...
due to emergency, ticket was cancelled on 18july, 2009
but i could not get refund till now..
after friday i will take action against your delay ..
and i letter hasbeen issuing to the court for your delay and also against my compensation also

Respected Sir, I have also same issue. My luggage was damaged in flight during loading/unloading but SpiceJet give poor response.

What steps you had taken ?

I also want to fight because it's airlines responsibility to keep safe customer luggage.

https://twitter.com/Pk02912602/status/[protected]?s=19

sir i have booked ticket to my brother to u r spicejet on 12th aug 09 through online booking. now i have printed ticket. now i want to check the details of confermation ticket through internet.can u tell me email adrress? and also can i get original ticket from u r office by coming persannally ? please tell me u r bangalore adress. thanking u .

We have booked the ticket for 2 adults on 7th Nov 2009 through "makemytrip.com" details of same are as follow

Makemytrip booking ID - FLT[protected]
Date of Journey (Delhi to Kochi) - 2nd Dec 2009
Date of Journey (Kochi to Delhi) - 6th Dec 2009

By mistake 'sir name' of one of the passanger has been changed i.e in place of Sunil Kumar it has become Sunil Kumar Gusain.

You are requested to make the changes in the name as we want to remove the title "Gusain" from the name in the ticket.

Pls do the needful at the earliest possible.

Waiting for your further response.



Curemed
[protected]

i give 3 mail to y group tour
but y not give any answer
mo[protected]

no refund of money

I had cancelled my flight ticket due to flight cancellation but till now my amount has been not credited in my account so credit my account with complete amount. PNR:H3TUHF NAME:CHANDANMAL BAID

I need to cancell the tickets

Spicejet — Problem in cancelling ticket

Spicejet offers only a customer care number for cancelling the flight. But when I wanted to cancel my ticket, my call was on waiting for one hour and still nobody picked it up.

This is mockery of the system. You offer customer care but no care for customer.

Spicejet — Manhandling of Luggage

I borded spicejet flight no.SG 355 on 9 May 2009 from Bangalore to Mumbai.When i collected my Luggage from Mumbai airport my strolley suitcase was damaged with lose of handle and complete breakage of strolley base.Kindly help me.

Regards,

Ramesh Yadav
Mb:[protected]

Sir i have book ticket pnr no. B9V1Ga from delhi to hyderabad on 22/ 02/2014 but flight cancel by spicejet . i have tried many times to contact spicejet but unable to contact them . i want to book same day other flight but its seems that spicejet is doing fraud with customers. Till now they not refund my money and also not contact me.

Ticket Refund still Pending

My flight from Delhi to Chandigarh on 28th of August was cancelled and the refund is still pending.

Dear all

I am praveen kumar, My Confirmation Number: ZGUECD, My flight "Flight SG 108 " departure timing from coimbatore is 21.40 hrs (22/07/2008).

while i was travelling towards airport for depature, By 20:45hrs i got a call from coimbatore spice jet office saying as flight was pre-poned to 21:15 hrs.They are asking me to come with in 10 minutes or not i will miss the flight.They are informing me at the neck of the moment. By that time it highly impossible to reach aiport with in 10 minutes. I asked the spice jet team to give half an hour ., they said it was not possible.

I never received the SMS alert as flight was preponed.
I called to customer care stating the situation as i never received the SMS alert, for that they told that they will check and put me on hold for a long time and no reply from them.

spice jet custome care also can check out whether SMS is generated to my mobile [protected]. So i request you to investigate and help me out in Re-funding the amount spend for ticket and compensation for the in convienence caused to My schedule.

Regards
Praveen

I booked two tickets on 20th jan 2009. By mistake i wrote wrong surname of a person. I tried so many times the customer care no. but nobody receive the call.
So what to do for that wrong surname.

Spicejet — Delay in Arrival | No alternative arrangement

Huh Spicejet ,

It is disgusting to see on your part the kind of service you are offering to your customers in case of any inconvenience caused to them only because of your negligence and easy going attitude.

I had my parents coming from Kolkata today but due to fog the flight could not land in delhi and was diverted to jaipur which is fine.

But there was no accomodation provided to them and there was no food served to them as well.

It is totally dissappointing that in such a cold weather they were forced to leave for delhi at 12 in the midnight and that too in some local deluxe buses having no AC facility.

I want this issue to be escalated to the person who is sitting at the helm of affairs and see some action happening for the same.

I need to have a written apology from your side for the inconvenience caused to me and my family.

NEVER TAKE SPICE JET. today they canceled all flights from delhi to kolkata for no apparent reason. all other flights were going despite the foggy conditions in delhi. on top of that, the customer service is horrendous. the company is very poorly run and has no organization. everyone was re-directed to ONE supervisor to handle all cancellations and rebookings, and she was rude, incompetent, and unsympathetic. even if you have to spend more money on another airline, you will be saving a lot of time and headache.

Dear Sir,
I had booked a flight ticket for 2 persons (Me and My wife) in Spice Jet for travelling from Aurangabad to kolkatta vide Flt no-1047 (Aurangabad to Hyderabad) & Flt no-871 Hyderabad to Kolkata, for travelling on dated 08.11.2012 vide pnr no-LJHFDB.
However the flight from Aurangabad to Hyderabad Flt no-1047 dt 08.11.2012 was cancelled and I was informed about the same over phone on 7.11.2012 and I was advised by the executive who had called from SpiceJet to reach the Airport at 7.00 A.M on 08.11.2012 so that an alternate arrangement would be done by the airlines so that I may reach my last destination point that is Kolkatta.
When I reached Aurangabad Air port at 7.00 A.M on 08.11.2012 and consulted the spicejet staffs regarding alternate arrangement as promised to me over phone by spicejet on 07.11.2012. After verification of my Ticket pnr no, concerned official informed me that my entire journey pnr no-LJHFDB has already been cancelled without my consent and no alternate arrangement was made by SpiceJet despite my reapeated persuation.
Since I had to reach Kolkatta immediately I had to purchased tickets for both me and my wife in the same airline (SpiceJet) flt no SG 162 ,pnr-CK35DG & flt no-SG 605,pnr no-SKELCE on same day which costed me about Rs. 30,000.
I had taken up this matter with spicejet over an email to shraboni.[protected]@spicejet.com and [protected]@spicejet.com on 9.11.2012 but nothing has been done so far by them to resolve my grievance. I request you to please look into the matter at your end and arrange for a refund of Rs. 30,000.
M.K.ROY
M.NO-[protected]

Hi All,
I booked flights which got cancelled.Below are flight details :

Person Name : Mohit Singh
PNR : D73ZMJ (Mysore - Bngalore - Delhi) : 16th Oct 2014
PNR : D73ZMJ (Delhi - Bngalore - Mysore) : 27th Oct 2014

Person Name : Sachin Shivran
PNR : AYJZRN (Mysore - Bngalore - Delhi) : 16th Oct 2014
PNR : AEFVNB (Delhi - Bngalore - Mysore) : 10th Nov 2014

I got cancellation mail for same flights earlier also on 7th Aug 2014 for some reason. I am really not sure what is the issue with your service. I am really not happy with your service. This kind of situations are pushing me not to choose SpiceJet in future.This is the worst service i can ever go for.

Note ** I have my exams scheduled on 17th Oct 2014. Hence i request you to arrange another flight on same date.I am not expecting any kind of alternative on another day.

Best possible alternative i can look for is to give me refund for Mysore - Bangalore/Bangalore - Mysore and arrange flights from Bangalore - Delhi/ Delhi - Bangalore

Looking forward for a positive reply asap.

Thanks & Regards,
Mohit Singh
[protected]
Sachin Shivran,
[protected]

Hi All,
I booked flights which got cancelled.Below are flight details :

Person Name : Mohit Singh
PNR : D73ZMJ (Mysore - Bngalore - Delhi) : 16th Oct 2014
PNR : D73ZMJ (Delhi - Bngalore - Mysore) : 27th Oct 2014

Person Name : Sachin Shivran
PNR : AYJZRN (Mysore - Bngalore - Delhi) : 16th Oct 2014
PNR : AEFVNB (Delhi - Bngalore - Mysore) : 10th Nov 2014

I got cancellation mail for same flights earlier also on 7th Aug 2014 for some reason. I am really not sure what is the issue with your service. I am really not happy with your service. This kind of situations are pushing me not to choose SpiceJet in future.This is the worst service i can ever go for.

Note ** I have my exams scheduled on 17th Oct 2014. Hence i request you to arrange another flight on same date.I am not expecting any kind of alternative on another day.

Best possible alternative i can look for is to give me refund for Mysore - Bangalore/Bangalore - Mysore and arrange flights from Bangalore - Delhi/ Delhi - Bangalore

Looking forward for a positive reply asap.

Thanks & Regards,
Mohit Singh
[protected]
Sachin Shivran,
[protected]

I have booked ticket from Kolkata to Delhi dated 29th Novemeber 2014 (PNR- XYMSND) almost 3 months back. I have recieved a message today morning that my flight has been cancelled. When I tried to call ur customer care its either busy or not reachable. This is a very bad expierience as I have others work to do can't sit and try ur customer care all day. The call should have been arranged from SpiceJet itself and rearrangment of my travel has to be done. Kindly, look into this problem get it done asap.

I had booked the PNR NO. YP4RQ & X3Y4GYR oneWAY flight (PUNE TO BLR) is cancelled, your call centre is not picking any phone. If you are ready to give 100% refund of my above PNR YOU CAN CANCLE or arrange any evening flight for me ON SAME DATE.

I had booked the PNR NO. YP4RQ & X3Y4GYR oneWAY flight (PUNE TO BLR) is cancelled, your call centre is not picking any phone. If you are ready to give 100% refund of my above PNR YOU CAN CANCLE or arrange any evening flight for me ON SAME DATE.

i have booked a tiket through credit card on dt.22/10/08 from hyd to coimbatore in the name of manojsharma and jamuna devi and on the same day ihave canceeld the both the tiket but i have recd only manojharma cancellation pnr no. nothe jamuna devi pnr no. my ticket pnr no. is ILKSLI so kindly give me the cancellation pnr no. of jamunadevi tiket

please send itineary
passenger first name Ahamed
last name ALI
reservation code CZEWBZ

pl. send itinerary
first name AHMED
last name ALI
FROM JAIPUR TO KOLKATA
DATE 12/01/09

I have booked four confirmed tickets in SG 321 for 7th February 2009 from Kolkata to Bagdogra.To confirm the time schedule of departure, I contacted the site of spicejet a number of times after giving my confirmation number. However, everytime, the communication is that the confirmation number does not match with the other information provided to the site. This is ridiculous as everytime I have given the correct information. Why this short of miscommunication and harassment to a bonafide customer? That too, when the scedule has been changed (from 12.00 hrs as printed in my ticket to the present schedule of 13.45 hrs)?

i have booked 04 tickets by name vivek singh, bharti kotwal, anandita, adishwar for 08.05.2009 from Jammu to Srinagar but till time i have not recieved any information about status. please send details as i have verly less time to catch the flight


vivek

plesae send me the iterny


vivek singh katal

I bought a spicejet ticket on 19/9, successfully for the first time. I tried to buy another ticket for a different sector, but has not been successful from yesterday until now. The website froze each time. It has this message at the bottom: We log the IP addresses of the visitors on our website for security reasons.Your IP is : 60.53.93.123
© Copyright SpiceJet 2007.

What can I do to overcome the problem? I need to buy a few more ticket, quite urgently.

Thanks.

Yu Suee Yan

This is regarding request number # 221159 refunds against cancellation. I have called on [protected] multiple times. Nobody is picking call sometimes. If they have picked call than did not reply properly or cut the call. They did not transfer the call to their supervisor. I have cancelled my ticket for Jaipur to Chennai on Nov-13 but amount has not refunded yet. I am highly dissatisfied by this type of behave. I will make complaint in consumer court if my money will not be refunded till tomorrow Nov-21st .

Spice jet airlines, India — Incorrect charges

I bought a return ticket for two from spicejet for journey fm Delhi to Coimbatore and back. The payment was made through credit card and the company by charged me twice for the ticket amount. The excess amount charged was returned the next day, but in the mean time my credit limit on the card was exceeded due this over charging of nearly 23, 000/-. Because of this my creidt card company charged me 500/- for overcredit, for which spicejet refuses to accept any responsibility. I find this pretty funny. Could you please look into the matter. Regards Mr M S Sehrawat.

Sir/Madam

Acutally I had booked the ticket las year in the month of march frm ahmedabad to bangalore but i ve got the money back so how do i go about it... can i book another flight if so i need ur cus care number


Thank You

Mrs.Nivedita Harish

From: Shrikant Trivedi
Sent: 11 April 2009
To: 'Customer Relations'
Subject: RE: SpiceJet guest Complaint

i am shrikant trivedi date of 2nd nov 2008 my flight was pune to banglore and time was 6.45a.m that flight tichet some problem i had cancalled my all tickets and my refundable amt was 18896 after than till now i m not use my flight amt my pnr no one who can robbring and they use of my tickets amt can u tell me urjently. when they use my tickets can i know about all of are my pnr no GJU6EC give details.date, flightname, passenger name, ph.no all details



You can reach me on the below mentioned Mobile Number.



[protected]


Thanks & regards

Shrikant Trivedi
Credit Manager
The Harbour Hotel & Residence
(Emirates Hotels & Resorts)
A Division of Emirates Airline

I flew chennai to delhi by SG302 flight on 22nd June. I felt a very bad service on board. I asked for a coffee for which i was charged 20 and i got only coffee no biscuits. And the coffee is terrible (Be aware that sometimes Health department officials happens to travel). I did called Crew Mr. Ajeet and asked him for the biscuits since i wanna fulfill my breakfast and he said sorry not available. Few seconds later i could see some female crew passing the same biscuits to the same male crew. I am fine if it is not available but saying no to passengers with stock made me to understand the very bad service and no flexibility in flight service + no info about take off from the pilot.. I felt bad to fly this flight... and ever i choose this until some emergency stiuation falls. I am shocked to see spicjet competing on rates with kingfisher, Jet. Airindia for Aug bookings. I would advise all my friends to choose the best and keep spice to last ... Mr.Ajeet i warn you for such misbehaving to passenger .. you are just an employee to serve us and you are not fit to be in this hospitality industry. please keep up this code of conduct.. This includes respect for human values, individual dignity, and adherence to honest, ethical and professional conduct. ... Senior officials please take care what is being supplied to passengers and do evaluation. i interms thought of suing this but i have lot better flight options and have money to take best flights and have no time to run behind this cheap behavior in flight.

----- Forwarded by Sushant Datta/HTF/BF.ROW-HO/DRL/IN on 11/30/2009 04:21 PM -----
From: Sushant Datta/HTF/BF.ROW-HO/DRL/IN
To: Sushant Datta/HTF/BF.ROW-HO/DRL/[protected]@DRL
Date: 11/30/2009 04:19 PM
Subject: Re: Fw: lost baggage claim urgent Please route it to HYD not via delhi from GOA


Dear Sir,

Further to what explained in the earlier mails

I got a call saying that the bag has been transferred from Goa to Delhi, and there are no flights from delhi to hyderabad to night by spice jet so it can not be transferred to night .

I have got some important document which is required ASAP, there are no calls and repetition of the same information whenever I call .

May I request some body to look after it ?

Regards

Sushant


From: Sushant Datta/HTF/BF.ROW-HO/DRL/IN
To: [protected]@spicejet.com
Date: 11/30/2009 01:11 PM
Subject: Re: Fw: lost baggage claim urgent Please route it to HYD not via delhi from GOA


Dear Sir,

This is to inform you about the proceedings

I have been calling to HYD, DLHI and Customer care since morning, in reciprocation I received one call from Delhi Airport saying my luggage was found at Goa and they are trying to direct it to Delhi .

Then I called up your customer care, I talked to Kamal, she said she would know the status and get back to me which she had never .

I called up again, after 3 call droppings I could able to connect to Shalini she said she can not route it to hyd as because there is n spice jet flight, I would receive the bag on wednesday which I declined to agree that made her to treat my call unprofessional and she said to talk to her senior, Ms Niti Aurora said it is out of her departments jurisdiction, only customer relations would take care . I cannot reach them, only they can revert .

Then I talked to Hyderabad team, Mr Qutub said there is a flight at 18:15 arrival of jet, he would try to connect in the same .

Most surprisingly there is no mail revert from the spice jet barring that automated message.


Please suggest or let me know these are common I may have to accept it .

My request would be about the information of the bag, and when I am receiving it ?

Regards

Sushant



From: Sushant Datta/HTF/BF.ROW-HO/DRL/IN
To: [protected]@spicejet.com
Date: 11/30/2009 12:09 AM
Subject: Re: Fw: lost baggage claim


Dear Sir,

This is to update you

I had a word with Mr Ajay ( Hyderabad ) he said he doesnot have any information as Mr Raman From delhi has not informed him anything, he said you may contact him if you want any information

I took his number and called up, Mr Raman said when I checked in and came back for the luggage he was assuming that the bag was loaded in the flight and thats why he said it has been loaded in the flight to avoid any last moment delay

He said then and now he could not able to locate the bag so prior to the flight landing at hyderabad he has informed the duty manager there may be a mishap to Mr Eshwan who is the duty manager

Mr Raman said he is getting the CC Tv footage and trying to locate my baggage, then he has called me up and said there is one bag found in GOA which somebody informed him but information was not complete and he said the mail which he had received only describes it is a black bag with out any other spec, tomorrow the airport is going to open at 9 AM then I can expect some news .

Unfortunately I have been continuously calling and enquiring about the bag and there was no response from the airlines side who belong to the service industry,

tomorrow morning I would receive a sorry mail I believe from the customer care ...wonderful .

Awaiting your reply on the same . Please do not apologize, that would be the heinous job under the sun you could do.

Regards

Sushant
[protected]









From: Sushant Datta/HTF/BF.ROW-HO/DRL/IN
To: [protected]@spicejet.com
Date: 11/29/2009 11:20 PM
Subject: Re: Fw: lost baggage claim


Dear Sir,

I just had finished talking to Mr Arun and Ms Sruti at [protected], they said nothing can be done before 24hrs as the lost and found baggage department doesnot function on the odd hours

They were not informed about the baggage missing by the hyd team it is because of my call they could able to come to know .

I appreciate the operations in Spicejet, Realty I would have never known unless I would have faced a situation like this .

Regards

Sushant



From: Sushant Datta/HTF/BF.ROW-HO/DRL/IN
To: [protected]@spicejet.com
Date: 11/29/2009 11:01 PM
Subject: Fw: lost baggage claim


Dear sir,

To update you there are no response from the Hyd Spice jet side as well they are not receiving the phone calls also, they are dropping the calls, I just completed calling him thrice and he didnot pick it for single time .

Regards

Sushant
----- Forwarded by Sushant Datta/HTF/BF.ROW-HO/DRL/IN on 11/29/2009 10:58 PM -----
From: Sushant Datta/HTF/BF.ROW-HO/DRL/IN
To: [protected]@spicejet.com
Date: 11/29/2009 10:57 PM
Subject: lost baggage claim


Dear Customer Relation officer,

Hope you are doing fine .

My Name is Sushant Datta, Employee Dr Reddys Lab, Corporate client

Travel route Delhi to Hyderabad SG 237, 29th Nov PNR no R43CDT

Complain No CR/ 52/342 Baggage irregularity Report 22027

Lost baggage - Reebok Bag / Red and Black / containing dress material and Philips I Pod Go gear


As per the latest information the bag has not been traced in either Delhi, Coimbatore, Vizag and Hyderabad, Information was given by Mr Ajay ( Hyderbad )

This is to inform you there are no follow ups from the spice jet side, I found one lady at Hyderbad Airport really tried to help me up ( Ms Parvathy ) but till now they could not able to locate the luggage .

Requesting you to intervene and get it done .

In delhi airport I found a total mayhem in the spice jet counter I checked in and then realized my IPOD is in the check in baggage which I immediately informed to the concerned counter and I was steered to a person named RAMAN, he said you need wait for half an hour to get your luggage after waiting there for 45 mins they started saying it is difficult to get your luggage and you may miss the flight, then Mr Raman informed me that he is going to check the same and then disappeared . Another gentleman intervened named Mr Janardan and pushing me for catching the flight .

They said forget about your luggage you may miss your flight as well and also said they do not have any responsibility against any valuables inside the check in baggage .

I Found helpless and went for the flight availed, landed in hyderabad and met this chaos, please suggest me are we at disposal of these errant employees who are given the responsibilities which they are not capable off ??

I expect a speedy action against this and expect some senior official to intervene .

Regards

Sushant
[protected]






NOBODY HAS RESPONDED AFTER THESE MANY MAILS < THIS IS THE SERVICE YOU CAN EXPECT FROM SPICEJET

I am very much worried about my bag and to my surprise they are not responding even . It is a sample of the automated response which I receive from spice jet .

I believe the gentleman who has made a complaint in the recent past atleast he has received some responses but unfortunately I have not received a single mail or phone call .

They have made a system you can only access to the call centre but not the offficials .





Dear Guest,

This is an automated response.

Thank you for writing to Spicejet. We value your feedback and suggestions.Our Customer Relations Department will get back to you at the earliest.

Should you require urgent assistance, please call us at our 24-hours Guest Sales & Reservations numbers mentioned below for your reference.

Preponement/Postponement or Cancellation can be made to your Booking if you notify us at least 2 hours before the scheduled departure time by calling the SpiceJet Sales & Reservation Centre[protected] or at the airport or through the SpiceJet internet web site at www.spicejet.com if the booking was originally made on our web site.

Please note that due to security reasons Preponement/Postponement or Cancellation requests cannot be processed on emails.

Thanks & Regards,
Customer Relations Department,
Spicejet Limited.

Mobile :[protected].
Fax No. :[protected].
Email : [protected]@spicejet.com.
Website : http://www.spicejet.com.

Lost baggage found but valuables missing from SPICE JET, no reciprocation from the customer relations

Dear Sir,

To update you on the status

I received a call from Mr Ajay Hyderabad yesterday, saying that they could able to get the bag at hyderabad by Indigo and would be sending to me ASAP and finally it has reached me at 2.15am in the morning, I am grateful to Mr Ajay for the support .

I checked the bag and found everything intact barring my IPOD ( Philips, Go Gear Arena along with the headphone and data cable which was placed in a bag blue colour, and the pod is black coloured) .

I immediately called to hyderabad office and found one gentleman on duty Sandip, informed him the same and above all I experienced infront of your Driver, Sandip suggested me to ascribe the same in the pink slip of baggage irregularity report and asked me to keep the white page in response to the absence of my I POD .

To day morning I got a call from hyderbad office as well from Ms Ekta from Customer relations saying they may not be liable to such kind of mishap, reason is putting valuables inside the checkin baggage is not expected .

In response to that I would like to remind you,

On 29th after checking in and putting the luggage in I went for the security check and immediately reminded off about the IPOD in my checkin bag so cancelled the boarding pass and went to the counter, reported that I wanted to put something inside the check in bag and please help me getting the same . They issued a new boarding pass also .

I was introduced to Mr Raman and said he would take care of the same, and Mr Raman asked me to wait for half an hour saying we are trying to recover your baggage from the belt .

Then after sometime he told that it has been uploaded in the flight and it is difficult to get it back, then I told him I wanted to take out the i pod please help me out .

He tried his level best to get the same, he could not, then he went by self and called a lady ( Who was there in the counter, I may recognize her by face) said it is inside the flight he has confirmed and then said it can not be taken out . Mr Janardan I believe who is a manager was present there and he witnessed the entire episode and he intervened and said it has been uploaded, if you further delay you may miss the flight . Then I again requested him that I have my I POD in the checkin baggage, he said nothing can be done, you go other wise you would miss the flight or you will have to take tomorrows flight as because we do not have any flight tonight .


Then I had a hot argument, he said we cant help getting the luggage and it is final, beyond this any thing is your wish and we can not delay the flight, so I ran off to catch the flight .


Now I have couple of questions

1 Mr Raman confirmed me my luggage has been uploaded in SG237 on 29th nov then how the luggage goes to GOA, where the flight route was Delhi, HYd and coimbatore ?

Do I consider people have tried to fool passenger to cut down there extra load of work to search the bag ? I waited there in the counter 40 mins they have searched could not able to locate the baggage thats why said it has been uploaded in 237 ?

When today I discussed with the customer relations I smelt a rat about my integrity perceived by Spicejet, answer to that is please check with Mr Janardan, Mr Raman, The lady who was in the counter and a Spice jet employee ( Well built guy, whos name I do not know ) however if the answer is negative, please check the scanner to screen the bag, and point B where it has been delivered ask the driver ( As The bag was not sealed, we have opened, took out entire content of the bag in front of the driver and reported then and there to Sandeep, the proof is that what I have written in the pink slip)

Do I have to explain anything more ?

It is surprising I have not received any response after so many mails ?

I believe spicejet takes people at their disposal . Please suggest My way forward ?

Dear Sir/Madam,

My name is Madanlal Khatri. Today morning at Flight No. 106, I already booking my seat through web checking seat no. 4C. My PNR NO. NBKRCR.But the seat cancelled by Counter person in Airport. Already, Weekly four days fligt fixed for me at Spicejet Mumbai to Chennai.

Then, I booking at Indigo Flight No. 6E 194, Flight Time 05:40 am. Seat No. 14A. Sequence No. 087.



Please tell me what's reason you cancelled by my flight. My contact No. [protected]. As per soon.



Thanking You,



Madanlal Khatri

I am very very disappointed with the behavior of the junior crew members Ms.Aradhna and Ms.Shivani present on the flight SG-46 from Kathmandu to Delhi on the 27th January. They misbehaved with me and my first trip with Spicejet has been a nightmare. I have always been travelling with Indigo and Indigo is hundred times better. It would be very good if the Spicejet crew members on board are humble and act more professional with the passengers on board.

With regards
Mrs.Punam Sharma
[protected]
[protected]@gmail.com

My family travelled on the 22nd January from Delhi to Kathmandu, and due to some reasons I was not able to come with them on the same flight. My flight was rescheduled for the 23rd January 8:40am flight. I was not able to board this flight and my ticket was cancelled due to lack of identity proof. I rebooked the flight for the same date for 3:30pm. I was to be refunded the money of the cancelled flight within 6-7 working days. Now it has been a month, but still my money has not been refunded. I have been calling Spicejet repetedly and everytime your executives give lame excuses and apologise for the delay. I want my money to be refunded till tomorow. If not so I am afraid I will have to file a legal complaint against your company... leading to an unpleasant situation. So it would be better if the money is refunded till tomorrow...or else Spicejet would be responsible to pay the interest charged on me.

Regards
Mr.Manoj Sharma
[protected]@gmail.com

My husband had a flight from Mumbai to delhi on 7 th march 2012 at 6:10pm and we reached the airport at 5pm. There we came to know that the flight got delayed. Before that we did receive any intimation regarding this. The new departure time was 7:55pm. So he went back to office as he had left some work pending just to catch the flight on time. But this time due to heavy traffic jam we reached the airport at 7:10pm unfortunately there was a huge que in the entrance gate too. So by the time he reached to get his boarding pass it was 6:30pm and the staff there refused to give him the pass as he was late. Instead of his request they didn't allow him to go. When we asked them to refund the amount they just refused but said that they can adjust the amount if he will board the next flight. We requested them to adjust the fair with the return ticket but they just said no. This is very disheartening as we are a regular fliers of this airline. The staff who were present there were not at all cooperative. It seemed they were doing favour to us. I am very much disappointed wid this behavior of the airline personnel. I[censored] could please help us my husband's PNR is XYJJAB. I would be very happy if you could help us get our money back.

Spice Jet Airlines - Ticket fare not refunded till date

Hi! I booked a round trip from Mumbai to Banaglore, my flight was first rescheduled but now it has been cancelled.I wrote to customer care many times however didnt hear back till date.Kindly refund my money ASAP!!