SpiceJet Complaints & Reviews

Hello,

This is with reference to my Spicejet booking ID : W4KPDA.

Background of the complaint

I have booked flight from Jammu to Hyderabad which was scheduled to depart from Jammu on 27th Nov’10 at 1PM (SG 852) & from Delhi to Hyderabad at 3:45PM (SG 837). On 22nd Nov I received SMS from Spicejet stating that SG 837 is cancelled.

I have called up the customer care centre on 22nd Nov'10 & have rescheduled my booking from Delhi to Hyderabad in SG 221 which was scheduled to depart at 3:35PM. It was also confirmed by the Spicejet customer care executive that the booking id will remain same & I will be given boarding pass of the connecting flight on Jammu airport.

On 27th Nov’10
1.Though I was having the ticket from Jammu to Hyderabad, I was issued boarding pass from only Jammu to Delhi. Reason given by Spicejet executive : “we are facing system issues, hence we cannot issue ticket till Hyderabad”

2.SG 852 was delayed by 30mins & took-off at 1:30PM from Jammu & landed in Delhi at 2:45PM. It took 15mins to board the bus & reach the Spicejet counter at Delhi airport to get the boarding pass for SG 221. At 3PM, I was not issued the boarding pass stating the counter is closed 45mins before the departure.

3.I was given boarding pass of SG 839 which was scheduled to depart at 7:15PM but it departed at 00:45 AM in the midnight. I reached home next day at 4:30AM.
I have to wait for 10hrs at the Delhi Airport just because of the mistake of Spicejet management.

1st Mistake – Boarding pass of connecting flight was not issued on Jammu airport.
2nd Mistake – Flight from Jammu was delayed by 30mins.
3rd Mistake – I was late only by 10mins to reach the counter at Delhi airport but still boarding pass was not issued.
4th Mistake – I was issued a ticket for the flight which was after 10hrs.
5th Mistake – I have to sit in the security check area for 10hrs without any refreshments.

On the Spicejet website, there is a caption of “India’s most preferred Airline”. If this is the kind of service given to the customers, then it can never become a preferred airline.

Regards
Nitin Gogia
[protected]@rediffmail.com

I have been cheated by SPICE JET, I have been so hurt that I decided that I am not going to fly in this airlines any more and also suggest my friends not to travel with it.

Couple of months back I asked one of the the customer care people to reschedule the ticket for a particulate date however that guy has rescheduled the ticket wrongly for some other date. When I reached to airport I was shocked that I have not booked on the day I asked for, immediately I rescheduled my ticked by paying circa INR 5500 in excess. When I complained the customer care people they realised that their was a mistake from their side and refunded around 780 rupees. After that I called them around 15-20 times for getting the refund of remaining amount but all the efforts gone into vain. I have decided I have to escalate this matter further and will file a case against them.
It's not the matter of money its all about trust and responsiveness.

I had boocked 2 adult tickets on 20 Nov 2010 in spice jet flight no sg502 from bangalore to delhi for 22 Nov 2010 and return flight by SG 501 on 23 Nov 2010
At the time of booking through internet on Spicejet site,the time of departure of flight from Bangalore was mentioned as 0650 hrs,accordingly we reached the airport at checkin counter as 0600 hrs on 22 nov,however we were nt permited to checkin by by the staff on the plea that the flight is to depart at 0625 hrs & therefore we are late.All the request and assertion did not yield any result.
The request for putting us in the next flight was said to be possible after we pay the price of ticket prevelent at that point of time which amounted to an addl expenditure of over Rs15000/- stating that our tickets were from defence quota and therefore cannot be rescheduled/cancelled.
No intimation was given to me with regards to the change in timing of departure of the flight otherwise we could have reacher 15 minuits earlier.As a result We could not travel to Delhi there by also unable to take the return flight there by loosing the entire amount of Rs 17824/- apart from missing out on the purpose of our trip to Delhi and other related deficulties for no fault of ours.
The PNR no was C6URLC
May I REQUEST FOR ATLEAST THE REFUND OF THE AMOUNT for the return ticket.
-COL SANJAY SHARMA

Dear Sir/Madam,



I would like to inform you that , there was a interview held on 18/11/2010 by Spice Jet Airlines at Siliguri, i went for the interview at 11 am there were more than 100 candidates , firstly the interview was taken one by one by the Regional Manager Ms . Mitali and Mr. Ayub Bagdogra's Manager, i waited till 3 pm but still my name dint came , than suddenly interviewer started taking interview with 5 candidates at a time , i found some thing fishy is hapening, when i asked them about my turn they said the interview is over and if i want to join the spice jet i need to pay Rs. 1,80,000.
i was shocked to hear this and when i contradicted on this issue than Ms. Mitali said me that there are lots of candidates dying to get job in airlines industry and ready to pay whatever amount , we are charging very less amount for recruitment.
i am a from a middle class family my parents dont have so much money to give for my job is this the type of employment airlines industry is providing ,
i therefore request you to look into this matter as this is not just my story there are other poor peoples who just dream to join airlines but there dreams are never ful filled and the richer community peoples enjoys this privileges.


Yours sincerely
Julie Negi
Darjeeling

Safety standard why Different for International and Domestic Airline

Here is the incident which happened

Wrote email to Airline but no response



personal experience....let me know if you agree with me..
Airlines...dnt provide seatbelts for infants u have to argue with them to get seat belts for your childs safety where airlines should be providing and educating you on safety...and then they said its only provided on request ....what request i had to had 5min debate on safety to get the seat belt 1st crew denied that they have it onboard and said its safety standard if this is safety statndar and policies so why international ailines runs after you as they see the infant onboard....This all happened with Spicejet when i flew with my children,even the Pilot said I dont think so seat belt shld be an issue ....then why all passenger including crew wear seat belt....safety comes 1st ....my qs is where is safety ...an infant is left without seANat belt ....on writing email to airline ...airline dont even bother to reply back
Pl when you fly with your infant dnt fly without your infant gets secured...
IF YOU ALL WITH ME PL PASS ON ASMANY PEOPLE YOU CAN


Here is the email I wrote to Spicejet airline

who didnt bother to answer my question



Firstly I do not agree if there is a rule that infant seat belt is on mothers choice how could you let someone else to to make a choice gaurantee on someones life ....doesnt matter whether if its mother on board.its airline duty to take care os safety.

If every head on board has to be secured by seat belt and every loose item has to be latched and secured ...Then why a child who cannot speak and stand for his safety is left with the trust of human grip {mothers to hold child)

I want to know if you can trust the human grip so why there is seatbelt let every passenger hold each other for safety and it will be much stronger grip because two will be holding eachother.

I have flown before and with airline I have interacted for 10yrs but this is first time I have heard from an airline that for safety they give a choice to passenger so why there is security checks before take off...why do you secure galley,lavatory even curtains has to be secured ...EXCEPT AN INFANT......I NEED ANSWER FOR THIS......I am not at all with your airline ,,if this rule is By DGCA and if you follow this rule ...I as a passenger who trust airline to fly need a safety related answer from DGCA.......Then why International flights are proveided with infant seat belts and its must to wear it to pass on safety checks,,,Pl explain.

Does the international fights take off have different speed and different take off procedures that those flight has to be thoroughly secured and domestic flights and go with one life without seat belts... unsecured

I spoke to captain shanker on 6thoct out of hydrabad regarding this matter and I got very sad and disappointing answer from all the crew and captain aswell saying that ..Captains word.....I dont think so a seatbelt should an issue to be conscernd about....

Then I would say I shouldnt be flying with this airline infuture.

To get seat belt from Bom to hyd flight 401..I had to argue with the crew and crew was going on and on that we dont have infant seatbelt on board ..(crew name Neha and saima),,as I went on insisting and said will not fly without my son getting secured than crew brings and says this what we have an extention seat belt ,,as per my knowledge there is no difference between those two belts.....BUT...big thing what a shame that you have to fight to get the seat belt (how will you feel safe to fly} and after giving the seat belt crew doesnt even bother to explain how to use the infant seat belt ..I knew how to use it ,,But what if PASSENGER DOESNT KNOW HOW TO USE IT AND WHATS INFANT SEAT BELTS IS????

{Pl note..It was not request but I had to argue and get tough to get the seatbelt as crew was not providing}


And same thing happened on my way back to bom from hydrabad...I had to again argue to get infant seat belt from the crew name gauri(crew name not sure} I get a same answer again I insisted ,crew says "sorry mam captain has annouced crew seats for take off so I have to be seated"
On that I replied I have to have seat belt for my child before we takeoff"
Crew..she brought the seat belt and snnaped on my face and she ran in the aft galley to take seat.threw seat belt on my lap and ran back and crew assumed I knew how to use it.well This is what I get from an airline and crew.


Well after all this experience I am really really upset with the airline and the crew and will take this matter to DGCA to explain If this is the safety rule then

WHY INTERNATIONAL FLIGHTS FLY WITH DIFFERENT RULE TO DOMESTIC FLIGHTS diff


SAFETY COMES FIRST...........but where is safety

Seemaa Kaur Aiden

For last more that 3.5 years, I have been flying frequently within india using Spicejet, Indigo, Kingfisher etc. One important observation that I had was - everytime I travelled using Spicejet, I will have severe ear pain while the flight is decending. These has happened EVERYTIME with SPICEJET flights. I feel there is some fault in the aeroplanes that Spicejet has purchased OR it may be due the the faulty flying technique by Spicejet captains for saving fuel. Initially i though I was the only person suffering but after careful obnservation and in-flight enquiry I got to know that more that 90% of the passenger feel same. The ear pain is way too much than what we feel in other airlines. I am sure that the spicejet management knows about this but are able to manage any scandal from this ... this is in the same way as Spicejet being awarded for best ontime performance - WHAT A BIG JOKE. Does any one know how to nail spicejet for this thru RTI?

Maj Gen (Retd) Y Deva with spouse travelled by spicejet flight SG 257 on 13 Nov 2010. The officer despite being a senior citizen and a senior retired officer was harased by the airline on the following accounts:-

(a) The flight was delayed two hours and no information regarding the delay was communicated, despite the airline having known that the passenger has requested for a wheelchair and would face difficulties waiting.

(b) The officer and spouse had both requested for wheelchairs. The airline staff was very inconsiderate and did not cooperate with the aged couple. The were not provided with the assistance that senior citizens with disability should have been provided.

(c) All efforts to lodge a telephonic complaint with the airline failed as the numbers publicly listed were either busy or not attended to despite repeated efforts.

Hi,


I Manish Pramodchandra Gandhi is frequent flyer and travel through Spicejet regularly
My family (wife and two kids) flew from Ahmedabad to Mumbai on 29th September 2010 and Spice Jet flight SG133 (Departure 9:25, Arrival 10:30) Reference no: Q599CG. It got delayed by 2:30 to 3 hour, so onward journey filght was missed. It was Jet Airways from Mumbai to Bangkok.
They have requested many times to Spicejet Ahmedabad airport staff about their onward flight schedule and requested to quick arrangement of Mumbai domestic to international airport transfer as well request to coordinate about delay to Jet airways.
That was not end of hassle to a lady having two kids and luggage along. After delayed arrival at Mumbai domestic airport, no one has listen her request for transfer and she has to wait for 1 full hour at domestic airport just to transfer, it was quite possible for ground staff to manage the condition as many inter-transfer coaches were continuously operated that time, and even after continuous request to take them to international airport no one has allowed her to seat in a coach.
This mess up ends with missed international flight.
Here with I am requesting you look in to the matter and revert back with the resolution of issue. I hope u will give favorable reply to avoid legal consequences.

Regards,
Manish Gandhi - [protected]
Necessary documents are attach herewith
Name of Passengers:
MRS.KALKI GANDHI, CHLD.YASHVI GANDHI, CHLD.AUM GANDHI

spice jet i think is the horrible airline i have ever travelled.the air hostess n the stewards are busy in their own romance
they do not know how to talk to the passengers
politness is a greek word to them
HORRIBLE is an understatement..if you could tell your employess to keep their personal feelings at home
n do their job at their job place
it will be better

i promise i will never travel by this airline

My negative word of mouth,will help your reputation to grow stronger

all the best

sir

i have booked air ticket thro irctc on 16.06.2010 under irctc pnr no.B6W6X2
(air line pnr Q2Q3DI) FOR A JOURNEY FROM SRINAGAR TO DELHI BY FLIGHT NO.209 DEPARTURE 16.07.2010 NET FARE RS.10439.58.

SUBSEQUENTLY THE TICKET WAS CANCELLED ON 12.07.2010 AT THE DELHI AIRPORT AND WAS INTIMATED THAT THE REFUND AMOUNT WOULD BE RS.7968.00. BUT I HAVE RECEIVE ONLY RS.6396.00 AS REFUND ON 06.10.2010 (TRANSACTION DATE 02.09.2010).

HENCE PL ARRANGE TO REFUND THE BALANCE AMOUNT OF RS.1572/- IMMEDIATELY.

MY CONTACT DETAILS: V. SEKAR, 4 MALLESWARAN KOIL STREET, MYLAPORE, CHENNAI 600 004. MOBILE NO. [protected].

WITH REGARDS

SEKAR V

SPICEJET flight SG872 from Kolkata to Hyderabad was scheduled for departure at 17.05 hrs on 07.11.2010. The flight was delayed for almost 4 hours. I had to wait at the airport and the SPICEJET people present there was barely civil and said that they had no information about the flight. I reached Hyderabad after 11p.m. At Hyderabad airport I waited for my luggage but the coveyer belt stopped and there was no sign of my bag. Then I saw two spicejet people carrying my bag which was badly damaged with the zipper and the lock gone and things inside badly damaged!! they said that it was due to some turbulence. But can the zipper and the lock just dissapear due to tubulence? Logic says it cannot. The things inside can get damaged or the bag may get torn but the zipper and the lock cannot disappear like that. So it means that they must have mishandles it or done it intentionally. I also lodged a complaint with them(Complain no. 13103) and they said that some one will get in touch with me within 24 hours which they have not. I want some kind of action to be taken against spicejet for my loss and inconvinience and also so that people dont have to face similar situation in the future. I would be really grateful if you can do the needful.

-Kasturi Keka Mitra

DEAR SIR,

WITHREFERENCE TO THE ABOVE I WOULD LIKE TO INFORM YOU THAT I BOOK MY TRAVEL TICKET BR NO.O6M4CG ON 11.01 A.M DT 08/11/2010 THROUGH YOUR SPICEJET WEBSITE

WITH MY SBI NET BANKING A/C NO.[protected] NAME RAMAWATAR CHOUDHARY MY TOTAL AMOUNT DEDUCTED IN MY ACCOUNT RS.16364/-

AFTER 10 MINITES I SEEN YOUR SPICEJET WEBSITE THE SAME DATE SAME FLIGHT SAME NAME TOTAL AMOUNT FOR THAT TRIP IS RS.9524/-

THERE AFTER I TALK WITH YOUR COSTUMER CARE N0.Mobile :[protected] AND DISCUSS REGARDING THIS MATTER THAT WHY I PUNISH RS.6840/- WITH IN 10 MINITES

SHE CONVERT MY TICKET IN CURRENT FARE AND SEND ME FRESH TICKET WITH SAME BOOKING REFERENCE SAME DATE SAME NAME AND SAME FLIGHT NOS. AND BALANCE

SHE SAD THAT DIFFERNCE RS.3840/- CREDIT IN YOUR BANK A/C WITH IN 4 TO 5 WORKING DAYS

I THEREFORE REQUESTED TO YOU WE ARE REGULAR COUSTMOR OF YOUR SERVICE WHY WE ARE PUNISH RS.3000/- FOR THE TEN MINITES TIME

SO I REQUESTED TO YOU PLEASE LOOK IN TO THE MATTER VERY SERIOUSLY

PLEASE REPLY ME URGENTLY

I ENDING HERE WITH SAN COPY OF BOTH TICKET

Sir,
my membership no of the India Today book club are ITBC10396785 , ITBC 0945763, ITBC10396824 and have got call from Bagit today executive that i have won the Rs1,25,690 prize. then i was offered to buy Spicejet mobile phone and asked to pay Rs 1190 as delivery charges for the consignment inlcluding my free gifts and prizes I won. I was given parcel no 300916 from the dispatch section and was told that I would get it on my address within a week time or so. But more than three months have passed I have not received no response from the response and other department despite repeated requests and complaints till today that is Nov 3, 2010. I feel cheated and my hardearned money should be paid to me with interest through the cheque or so. I have kept this letter for further use.
waiting for the prompt reply,
with warm regards
Kuldeep chauhan
House no 469 A, Machhan Niwas, Phase-II, Sector -IV New Shimla
171009, phone [protected]
[protected]

We had a bad experience with spice jet when I, Dr S K Gupta and my wife were travelling from Kolkata to Delhi on 13th June 2010. The flight [no 219] was scheduled at 5 pm but was delayed for 5 hrs. So we reached Delhi at 12 a.m and missed our train for Dehradun [2nd AC fare nearly 1400/-INR]. When we collected our luggage in airport we were shocked to find out that two wine bottles were broken within the side back inspite of keeping “breakable item; handle with care” tag. [Photos attached]. The wine was purchased from Singapore, Chnagi airport, cost being 100 Singapore Dollar [bill attached]. Due to spillage of wine within the bag several of my clothes were also spoiled which I purchased from Singapore [cost around 100 Singapore Dollar]. I believe that Spice Jet is the most unreliable airlines in India; staff really handles the checked-in baggage in a totally unacceptable manner.
At Delhi airport there was no representative at the counter of spice jet to lodge the complaint. After waiting for 1 hr one of the executive came and received the complaint after verifying the damage. [Copy attached].
We were assured that we shall a get a reply from spice jet within 24 hrs and our loss will be refunded. Till date we have not received any communication from their side. We are really disappointed with such a lack of sincerity and responsibility from so called reputed air line. I had never met with such an incident with other airlines.
I hope that action will be taken in this regard at earliest and my loss will be refunded.

Thanking you
Regards,
Dr. Sanjeev Kumar Gupta
Assistant Professor
Department of Community Medicine/PSM
Mahatma Gandhi Medical College
& Research Institute, Cuddalore Main Road
Pillaiyarkuppam, Pondicherry, India.
Mail ID- [protected]@yahoo.co.in
Cell No. [protected],

my wife has travelling from jaipur to hyd on 16th Aug through Spice jet airlines, she is an expected mother but inspite of having doctor certificate airline authorities asked us to get a checkup at airport which costed me 500/- Rs apart from mental harrasment to my wife & to me.

Later when i logged a complaint they have sent me apology letter with 500/- gift voucher. To avail this i will end up spending 1000/- bucks apart from the risk of putting my credit card details since it does not have more secured payment system. This voucher cannot be used on web can be availed only at airports.

Since iam very much frustrated about the attitude it shown towards me i have returned my voucher to them and they have gratiously accepted it.

Inspite of expessing so many dissatisfactions towards them they did not bothered to repond to my queries.

what a great company ??? I advice all others if given a choice please do not travel through spicejet.

Reference:-CR/75243/2010

PNR:- G3CLBI

Anil Kumar

Sir,
This to inform you that I, Dr. PK Agarwal with my wife and friends got down at delhi Airport(7/10/10,4:10pm) where at belt no 4 while collecting the luggage,the handbag (cherry red) of my wife was stolen. The purse contains:- 1 digital sony camera,2CDs,around 15000s cash,some gold jewellery,a mobile([protected]) and other accessories.
I feel apologise to state that on one hand we claim India to be the biggest democracy and on the other hand the common man does not get any support and help from authorities.
The airport authority showed inapability to provide us with the list of passengers travelling in the same flight.Besides this,they even denied us to have a glance of video of Belt No 4 CCT camera.
Kindly register our complaint and provide us with required assistace.

With sincere regards,
Dr. P.K. Agarwal
[protected]

Sub: Redresser of Grievances

Dear Sir/Madam,

I hereby inform you that behaviour of Spice Jet Ground Staff was unpleasant towards me on the Date: 27.08.2010. I come from home town bt train on 27.08.2010. unfortunately my train delayed and reach to Howrah railway Station at 10:00 AM instead of 7:30 AM. After that I hire Taxi from Railway Station, due to caught in rush reach Kokata Airport Spice Jet counter at 11:30 AM. But Spice Jet Supervisor denied to accept me as Spice Jet passenger. Despite of cooperate to me, I faced aseries of question. He says that Boarding Gate was closed before 45minutes of depature of Spice Jet Flight SG873 due to new DGCA rule. Departure time of Spice Jet Flight SG873 is 11:55AM. I book ticket whose registration no. is H3KICF one and half month before the journey commencement. At that time there was no such type of rule. Neither written in ticket nor inform to me by phone, messages,e-mail also. Suddenly on the day 27.08.2010 he brief me about the rule. After all I awarded penalty of Rs1948/- as extra charges and ticket book for the next day 28.08.2010 Flight Spice Jet SG873 Dep. time 11:55AM. I bound to arrange accomodation for stay at Kolkata on its own expenses.
Hence I will urge upon you to look into the matter towards positive decision on the issue and do needful refund for me.

Thaking you
Yours faithfully,

Manish Verma
Jr. Executive
AAI, Agartala Airport
Tel: [protected]

Hi,

I had tried to book my return ticket from Ahmedabad to Delhi from SpiceJet website. Everything was working smoothly and on the website I was asked to make a payment of Rs. 6403 for the return ticket, which I proceeded to pay through Netbanking. After the transaction was completed and I was charged money from my account, the webpage displayed the message that ticked cannot be issued as the prices have changed.
If that was the case then why was money from my account debited. It's probably the only e-commerce website that I have seen has this problem.
The spice jet customer service as usual had the same answer. Sir, we can not do anything about it... the money will be reverted in 48 to 72 working hours.
My problem is that why they create problems for their customers and then do not even solve their problems.

After the worst track record for spice jet in delayed departures... they somehow manage to find new ways to trouble customers.

Respected Sir

I travelled from Bangalore to Pune sector by Spicejet on 22nd Aug 2010. Eventhough the sceduled departure time was 21.00 Hrs, flight was delayed by nearly one hour twenty minutes to take off & also landed with the same delay at Pune. The reason of delay given was "TECHNICAL REASONS".

Since it was a flight delay, myself & 8 passengers who were my friends with me, ordered paid meals which was Rs.150/- each. While serving food on-board crew staff served us only two meals & said its finished. The crew who started serving from Row No.31 finished their all food till my seat No.25B. which shows their insuffuicient arrangements on-board.

Also for Spicejet, Technical Delay has become a normal affair according to my latest experience for e.g. my flight from Bagdogra-Delhi-Mumbai flight on 16th July was also delayed from Delhi to mumbai sector.

Sir, I hereby wish to attract your kind attention that Spicejet are very less punctual in the flight timings according to my latest experience with them & therefore I request you to FINE this Airline & also ask them to pay me compensation for the same without which spicejet will not follow Discipline.

Thanking you,
Yours faithfully
Sameer ingle

Sir,
This is in reference to the incident that occurred on 22nd August 2010, in flight SG913 from Jaipur to Ahemdabad. The chain of events occurred in the following manner:
1. The flight was first unnecessarily delayed for 5hrs and no reason was told to the passengers for the delay.
2. No refreshment was given to the passengers in this period and they were put in an uncomfortable condition.
3. When the passengers grew impatient in the plane, The great indian saint Sant Shri Asaramji Bapu tried to calm them down. At this time the pilot of the plane Mr. [censored]hio came out of the cockpit and spoke in an objectionable manner while making rude gestures. He was then criticized by the passengers, at which he went back into the cockpit angrily.

Such a behavior of the flight authorities is not at all acceptable. We request for a probe into the matter. Please take strict actions as soon as possible because such incidents hurt the feelings of the large community Bapuji's followers.

Sanjeev