SpiceJet Complaints & Reviews

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spice jet/URCTC chennai

Location: Andhra Pradesh, India

Posted:[protected] by danishfchs Send email


refund of money after cancellation of flight ticket
I booked my ticket through online IRCTC in spice jet on 1st june and cancelled the same day after few hoursand paid the charges through my debit card and then when i am looking forward for refund of my money back which amounts to 4800 /INR(after cancellation charges),the spice jet sends me an email ststing that it wil be kept in customers credit.for future bookings.How can they do this as I dont want any bookings with any flight furthure as you don't provide agood assistance and any help to customers hard earned money if cancelled a ticket.No contact information is also given and i am lost nd dont have money to travel also.any more.

Details below:
Name Danish iqbal,
Travel agency throuh which booked online:IRCTC,Chennai
PNR no:K2glle
Date of booking :01/6/10
Date of jourbey:05/06/10

I request you to kindly see into this matter and help me get my money back asap.

Looking forward for your kind concern and assistance.

This is a complaint regarding a problem in booking tickets using credit card. I tried booking 3 return tickets (Delhi-Hyderabad) yesterday for 5-9 this July through the internet. I went through the whole process, but at the payment section using my Mastercard, it takes me to a secure part asking to fill out some information like my card 3 digit number and then my birthday. I tried several times and entered the information correctly, but the system does not verify my card. I have already used this card many times with no problem at all and the expiration date is in 2012. When I decided to redo the whole thing once more, during the process, I noticed that those plane seats that I had selected were still being shown as selected meaning that the system might have actually debited my card, so I stopped the booking and have so far sent two emails to Spicejet Customer Relations to check the issue, but I'm afraid I haven't yet received any reply from them. So, I decided to make a complaint about the whole thing and would very much like to know about the status of my booking.

Respected Sir,

I booked my air ticket in Flight 343 through ‘make my trip’ to Bangaluru from Jaipur on 11/3/2010 for journey date 8/5/2010 at 1400 hrs. My PNR no. was F15SCH and booking ID was FLT[protected].On 8/5/2010 when I reached Jaipur at 1200 hrs, I was informed that the flight had already left and they had informed ‘make my trip’ on 29/04/10 about preponement of the flight. I told them that prior to start of my journey to Jaipur on 7/05/10, I did not receive any mail or SMS regarding change of flight time. Actually I reached Jaipur on 8/5/2010 at 04.30 AM by Kota-Jaipur fast passenger. Had I had the information, I would not have missed the flight. As I reached Jaipur at 4.30 am, I went to hotel as flight was scheduled at 1400 hrs(copy of train ticket and hotel receipt is attached).My son had to appear in COMDEK examination in Bangaluru on 9/05/2010 from 9 am. When I insisted that I had no information regarding change of schedule of flight they simply said they had emailed to ‘make my trip’. They admitted that they had not sent SMS on my registered mobile [protected]. When I asked please arrange my ticket through some other airline or arrange to send me via Delhi as my son had to appear in exam next day, they told me that they have no tie up with other airlines and can’t help in this regard and you have to book the ticket on your own, they could refund only the booking amount. They gave me a document stating that your booking amount rupees 8858 had been refunded. I had to pass through a great harassment as my son had to appear exam next day. Only two tickets were available in ‘go air’, I requested them to send me through ‘Go air’ but they refused to do so and I had to book the tickets by paying Rs 39406 for two persons on my own. I had to manage the tickets by initiating a lot of efforts as I belong to Kota. Till now I have not received the refund amount. On that day myself and my son had to undergo severe mental agony, this affected the performance of my son in COMDEK examination. I had a very bad experience with the airline and the booking agent (‘make my trip.com’). The airline should have sent me through ‘Go air’ as I was not informed by e-mail or cell phone. In my opinion, under such situation a customer should be informed twice about rescheduling of flight timings, one day prior to date of journey and before departure of flight. In this case I was not informed and I planned the journey two months in advance as exam date was fixed. Therefore the airlines/agent has to bear the extra expenditure incurred against the ticket. When I approached air line and service agent regarding my grievance they told that they had already sent a message regarding change of schedule but I did not receive any SMS regarding change of flight schedule. You are kindly requested to look into the matter and take necessary action.

Regards,

Sunil Kumar Ojha,
Scientific Officer/G
Nuclear Power Corporation of India Limited
Mobile: [protected]

Spicejet while returning from Guwahati to Bangalore charged Rs.3000/-for excess baggage. Though I carried only 36 Kgs as against allowed 40 Kgs for tow passengers. the counterman roughly handled by issuing receipt when I had demanded for weighing again. He informed that it is 70 kgs while the man weighed informed him 54.350 Kgs. However actual weight was only 36Kg. I had lodged complaint in this regard compalint No.CR No.68015.Kindly arrange to refund the same to my Address at 785 RBI Layout, J.P nagar 7th Phase, Bangalore -560078. My mobilele No. is [protected]. E-mail ID: [protected]@yahoo.com.

I. Padbidri

This is with reference to the flight SG 296 from Chennai on Tuesday, 13th April,2010 I had travelled on this flight from Chennai to Mumbai. My Reservation No. for the same was T1LTCB and Passenger name is Deepak Shanbhag.


On reaching Mumbai when I collected my check-in baggage from the conveyor belt, I found my baggage in torn and damaged condition. The bag was torn at four to five places. Further the zip of the bag was also damaged and the bag got opened up due to the damage to the zip when I brought this bag forward to your attendents at the Mumbai Airport . This bag was shown and checked by your helpless attendants on the Mumbai airport. The way my baggage has got damaged, it clearly indicates that it is only due to the neglegience, lack of care and mishandling of the baggage by your authorities.


Since it is the responsibility of the Flight to take care of the check-in baggage of the passengers, Hence I requested Spicejet to provide me appropriate compensation for the same. They are refusing to pay compensation.

Please help.



Regards,

Deepak Shanbhag.

Hi,

It is my painful experience forced me to lodge a complaint against Spicejet. I have booked a ticket for catching up a flight to Chennai which is scheduled for 5.50 a.m on 22nd April, 2010. And reported at counter 30 minutes before after screening my baggage. I appreciate y our punctuality for closing the counter well in time. Even after reaching the counter 30 minutes before. The counter person replied in harsh tone "Counter got closed". I begged for check in as I am in time at reporting even the security clearance also not got over. I was surprised with the reply given the ticket counter person. Do you have any proofs that you are reporting at time.

Where the last passenger reporting time 5.31 a.m and I approached at 5.25 a.m at counter.

Even not bothered to addressing my issue to his supervisors. So, I requested him up to 5.30 a.m for check in. Then I have asked for a complaint book to put down my pen. As usual reluctant give the same, with repeated pleadings I got the same for lodging a complaint.

COMPLAINT NUMBER: 2056

I really appreciate timings but when I am on time why should they rejected my check-in. In my past experience even flight got delayed for hours of time I never raised my voice for the inconvenience. But today I am well in time just before 30 minutes. And experienced a un-civilized experience with staff by a respected airlines.

One experience forced me to write a bad experience about spicejet. Will address the same with all employees in my company.

I booked a SPicejet airline tkt online, for my family of 4 persons (2 adults, 2 childrens) through YATRA Portal for departure to Bangalore from Pune (travel) on 5/6/2010, booking date on 15/4/2010 i.e. almost 2 months before.
Total amount deducted from my Netbanking a/c was Rs. 9128/- and
now I have cancelled the said booking in 2 days, since I was told only a Cancellation charges of Rs. 300/- will be applied on ENTIRE booking. but
I have been charged Rs 750 per head i.e. TOTAL Rs. 3000/- by Spicejet Airlines and YATRA portal has charged Rs. 140/- per head, i.e. Total Rs.560/-
I have still to get the Refund against this, booking and today is 21st April 2010. Refund promised to be Rs. 5600/- approx i.e. almost a CANCEL Charge of Rs. 3600/-

This charges looks to be TOO High and needs rationalism and reasoning since
- this is 2 months in advance,
- Other airlines deduct far too less for booking against cancellation
- this date is booked highly, since there is a national EXAM in Bangalore and there will not be any loss for the Airline, due to this exams yet,

May I request you to reduce this Cancellation amount to an amount of Rs.1000/- only and not exorbitant like Rs.3000/-

Please help, Thanks and Warm Regards,
Anand Kadam, mob : +91 [protected], Pune

I had a booking of brother ( Amit Sharma )on the flight from delhi to mumbai on 17th April 1215 pm flight. Due to heavy traffic on road, he reached at the spice counter at 1150 am to check in.The counter person refused him to get in. Infact, he requested that it is very important to reach at mumbai but he was not listened. They forced him to take next flight & pay Rs 3315 difference of fare.

Flight was 10 minutes late. As flight was little late why he was not allowed to get in. This is ethically not right.

My point is that spice customer care should consider sometimes human ground seeing the circumstances. Is it justified that for mere 5 minutes delay a passenger is not allowed to board in & is charged high fare for next flight.

It is not easy for everyone to pay such high amount for air ticket.

I want refund of money extra charged or one open ticket of Del - Mumbai sector for him for his next travel.

Regards,
Sonia

spice jet
sorry for my complaint against you
we had lodged a theft complaint of losing our 4 raymonds shirt kids jeans & top & a frock from my father in law c.p sudersanan's strolley bag in traveleing fron delhi to kochi on 10 th april in flight 103 -but they got it back . i am sorry for the inconvinience caused by us for you
once again sorry
regards
priyan

Dear Madam / Sir

After I highlighted the issue of very high cancellation charges of Rs 750 per passenger (not per booking) I became aware of another con game which Spice Jet plays on its gullible passengers.

I had to cancel my bookings online and after deducting the exhorbitant charges, the message online was that my Credit will be held for a year and I can utilise the credit for future bookings within the next 12 months. This is pure con on the part of Spice Jet to force the passenger to travel by this airline.

Wait, the saga is not over. When I had to make my next booking, I was forced to approach Spice Jet - imagine my surprise during the course of the conversation, the sales person actually told me that the cancellation charges are refunded to the Original Credit Card but not when you have cancelled online. The passenger after cancelling online has to call up the Spice Jet Office and request them to transfer the balance to the Credit Card. This is another spin in the story.

Why not intimate customers online at the time of cancellation that the balance would be refunded to their credit or debit cards?

Spice......it up and keep it going!!!

Sir,
I have booked a ticket for flight SG 871 on 28th Mar 2010 for 22nd April 2010.
I haven't received the ticket details on my mail id which was mentioned on the registration form during the time of booking.Due to this i am even unable to access any way to get the PNR No. An amount of Rs.3331.00 for the same have been deducted from my credit card which was used as the mode of payment at 2052 hrs on 28th Mar 2010.
I have been constantly trying to get in contact with the customer care with the given no. i.e [protected] but i find the no. hopefully not in use.

so please do send a mail in this regard along with the ticket to my mail id.
mail id is [protected]@yahoo.com

kalyan das
Mangalore
[protected]

REFUNDING THE CANCELLATION AMOUNT
I have booked ticket on 08/09/09
from Visakhapatnam to New Delhi and back. Due to unavoidable circumstance
I was not able to travel and therefore asked
the airline to cancel the ticket and refund the amount .
However they have informed me that the amount cannot be
refunded and I have to use their services once again.
Now I do not wish to travel. I requested the airline to refund the amount .
I want my money to be refunded. confirmation number : B37CEP

Dear sir / madam
I am a registered passenger of spice jet with my user I.D. “abhay1906”
. This is to bring kind attention that on[protected]. I boarded a flight SPICE JET [ sg 851] at 5.50 am .. from Mumbai . I was carring with me a bottle of Chawanprash of brand Sona Chandi .. at around during my security check up at 5.15 was said that I cannt carry the bottle in my hand baggage . which I also aggred to it and suddenly I was told that my flight will take off early . and I should keep the bottle in my carrier luggage hence I rushed and reached to the spice jet counter at 5.20m to keep the bottle in my carrier luggage and requested to keep my bottle in my luggage . but one of the lady started shouting at me as I have done the greatest mistake of my life . Inspite of requesting to the staff of which one aggred also but the female lady started saying that she will off-board me at the moment I said that I am having around 22 minute left she again started to shout at me .. Finally I requested the male staff to keep it with him and which will we collected by my younger brother from air port in Mumbai

Just I want to know this is the duty of the spice jet air line toward’s the coustomer . if the answer is know I want the law to take hard action against it …

Dr.Abhay Pandey
[[protected]][[protected]][[protected]]

I would like to inform you that I was travelling along with my family from Banglore to Mumbai on 14th Feb 2010 on flight SG529 (Ticket PNR: QZ9TAC) scheduled departure 19:05 hrours which was subsequently posponed to 19:40 hours.

As I reached the airport there was thorough checking of ID cards & tickets which was taking quite some time(due to the bomb blast in Pune). As I reached the check in counter at 19:15 hours I was told that the flight had left at 19:05 hours (seems that the spicejet staff had no knowledge of the postponment of the flight). On informing the check in desk that I had a SMS infroming that the flight had been postponed to 19:40 hours I was asked to speak to Shewta. Shweta informed me rudely that the gate had closed & that me & my family could not board the flight. I informed Shweta that the airport checking was taking quite some time else I would have been on time but Shweta refused to listen. I requested her again & again to speak to the securtiy gate if they could accomodate me on the flight but she refused & even did not bother to give it a try. I asked her to suggest me an alternative for which she refused to help & pointed me towards other airline counters for alternatives. Meanwhile she made me wait for 10 minutes & was busy accomodating people to the Bangalore-Hyderabad flight which was scheduled to depart at 19:45 hours & whose gates had been closed by 19:15 hours & later dissappeared from the counter without helping me. I also saw Spicejet staff on the booking counters accepting bookings for their Pune flight even before 10 minutes of the flight departure. I wonder why I was discriminated for only 5 minutes delay. We passangers wait for over 2-3 hours patiently when flights are delayed & we dont get accomodated for a few minutes delay from our side. The other airport staff informed us that this was the usual scene on the Spicejet counter.

I would like to inform you that I have been regularly flying on the Bangalore-Mumbai sector thru Spicejet. I have even been accomodated the last time 15 minutes before departure (Flight dt. 28.12.2009 PNR: T3TGBM). The time log on your computers are self explanatory.

As I had to reach Mumbai urgently I went to Indigo airlines counter whose staff helped me to get tickets for my family.(PNR: Y2NQCC) by paying Rs. 13743.

All this has caused a lot of mental trauma & financial loss to me & my family. I never expected such discriminatory & unprofessional behaviour from Spicejet staff. I have lost all trust in the Spicejet brand & seek proper action & compensation. I have been continously writing to the customer relations & COO Sanjay Aggarwal only to get a stand reply stating that my complaint cannot be processed. All this behavoiur only leads to Spicejet compromising on the safety of passengers by taking in last minute bookings. As such I appeal to the public at large to stop travelling Spicejet.

Vinayak Kamath.

I am a frequent treveller on spicejet and have been recommendind the airline to all my friends and relatives.But the incident today morning has left me bewildered.My parents senior citizens were supposeed to travel under pnr no U1YMBC today from kol to jaipur.I had got the tickets issued from credit card issued by standard chartered and had given them a signed xerox copy as per your rules and regulations....when they reached the airport for check in they were asked to produce the original credit card on the grounds that the the transaction has been blocked as it is a fraudulent transaction and they cant board the flight till they produced the original credit card.On veryfying from standard chartered bank it was found that the transaction has been cleared and you have already collected the payment on 20th of march.It is nowhere in the rules that the passenger has to carry the original card and they were unnecessarily harrassed for 40minutes.....they were forced to buy fresh tickets and board the flight...luckily they were carrying money so they could do it otherwise they would have been denied boarding........in fact the people behind the counters were rude so as to blame them for fraud....and said that they would reverse the transaction on the card if it was not a fraud but my parents could not board the flight till they bought fresh tickets.Now they have landed in jaipur and proceeded towards our native village without sufficient money as the money they were carrying was used up to buy fresh tickets.....god forbid if they fall into any trouble because of lack of funds in rajasthan spicejet airline would be solely held responsible for it.It is a matter of deep regret that spicejet harrassed my parents immaterial of their being senior citizens.....we look forward to taking up the matter with the concerned legal authorities....
Vikram harlalka
[protected]

To,
SpiceJet Ltd.,
Cargo Complex,
Terminal 1-B,
Indira Gandhi International Airport,
Domestic Terminal,
New Delhi - 37


Dear Sir / Madam,


Subject: Letter of complaint for a baggage loss.


Complaint no: 54619

Passengers: Mr. Sanjay Solanki & Mr. Ramesh Padaya

Ticket no: C38UEN

Flight number: SG 101

From: Delhi 24th December 2009

To: Mumbai 24th December 2009


On 24th December 2009, I had checked in with four baggage’s from Delhi Airport, but while boarding at the Delhi Airport I could get only three baggage’s, the other baggage was found missing. On enquiring I was told that the baggage had not passed clearing, which would take some time and hence will be delivered to me in Mumbai in a day’s time after verifying it’s contents. For this I was asked to write an authority letter, stating that I agree to my baggage being delivered to me in the preceding flight or by courier, at the earliest after its verification, which I did and handed over to them. Two days later when I called up Spice Jet customer care, I was told that the baggage cannot be found & will get back to me in few days time. After my repeated attempts to get in touch with the concerned people trying to locate my baggage, I was finally told (after almost a week) that my baggage has been lost & for which I would be compensated a mere sum of Rs. 1000, an offer which is totally unacceptable and already rejected by me to your customer care executive (Delhi & Mumbai) over phone.

As I’ve formally been told that my baggage has been lost, I am writing to request that you compensate me for the loss of my baggage, without further delay. The total amount of the whole contents is Rs. 15340.



Regards,

Sanjay Solanki.

[protected].

I travelled from New Delhi to Varanasi on 7th Feb. 2010 on Spice Jet Afternoon Flight.

I had checked in two baggages. On both FRAGILE Sticker was put.

In Varanasi - they mannualy threw both the baggages from conveyaer belt to floor. In the process the packages got broken & the contents scattered and broken.

I lost one portable hard disc & had few broken CDs.

When I went to lodge complaint the attitude of the staff was callous & only on threatening they registered complaint. COMPLAINT No. 4808.

Now it is almost 3 weeks but no RESPONSE.

I NWONDER HOW THEY CALL THEMSELVES THE BEST AIRLINES OF INDIA

This type of cases must be happening on regular basis

Can this forum get some action from SPICE JET

My sister and family were supposed to travel today (feb 14th ) from b’lore to Mumbai on spicejet. The flight timing was indicated as 7:05PM during ticket booking. We arrived at the airport at 6:15PM by when we received an SMS & call indicating that the flight was delayed by 40 mins. On reaching the check-in counter at 7:10 PM (after standing in a long queue, with only 1 spicejet counter operational), an arrogant lady by name ‘SHWETA’ who called herself as ‘MANAGER’, flatly refused to give the boarding pass saying the documents had already been sent and the flight door was closed!!!!! ( In the entire history of our air travel for so many years, we have never heard of a flight getting ready for take-off prior to 20 minutes of the said time)!!!!
She was not willing to hear anything from my sister/BIL who has a small child and many commitments after reaching Mumbai. It was flatly told that they could avail the next day’s flight at 10AM or take the refund (which only included a petty tax amount) – just because they could not reach the counter 30 minutes prior to the take-off!!! Talk of punctuality of an airline, which is renowned for keeping passengers stranded for hours together!!!!!
We got to know from some insiders at the airport that there is always a lot of overbooking done by Spicejet and they give tickets on first come first serve basis and then play these cheap tricks to customers who have to suffer inspite of booking tickets 4 weeks in advance!!
When we went to the spicejet counter on the airport, the person sitting there bluntly told us that there is nothing he can do and whatever we want to convey, we can put up on the ‘internet’!! so much for customer care!!! Wonder where the days of ‘customer is king’ are gone.Leave alone god, please treat us as human atleast!!! The only thing we fell short of was falling at their feet—they are the leat interested!!!
When we were standing at the counter hoping that this person will atleast help us in some way, there was another person who came to ask for a ticket . although there were only 8 minutes for the flight to take off, this person was issued a ticket at the counter!! In fact there was a spice jet personnel , who came hurriedly at the counter asking whether that arrangement of 1 seat was done !!!!!
We wonder where the strict rule of ’30 minutes’ was at this time. Wonder where the ethics, customer concerns are for this airline or is it that “LOW AIR FARE” with “CHEAPNESS AT ITS BEST” is all they cater to!!!
I would suggest people to avoid this airline at all costs!!! Better pay a little more and travel peacefully than succumbing to the cheap gimmicks of what a cheap airline can do at its best!!!

spicejet is the worst and most unproffesional airline. Indigo is the best.
Both our delhi-kochi and kochi - delhi flights have been cancelled and that too at the 11th hour .
our whole itenenry has to be changed

We bought 5 tickets online for the Mumbai-Goa sector travelling in March. These were cheap tickets. Due to unavoidable circumstances, we are forced to cancel the trip.

We have noticed that the airline charges Rs 750 per ticket for cancellation, whether it is done on phone or online. This is an exhorbitant charge for cancellation especially if the ticket cost is only Rs 1800 or so. There is no concept of deducting the base fare and refunding the balance taxes. This is clearly a money making activity for the airline and I am surprised no action is taken by the authorities against such malpractice.

Another malpractice which has been noticed is that the airlines don't display the base fare and the taxes separately these days. They combine the fares and the passengers are at the mercy of these airlines. Hopefully some action will be taken on the erring airlines.