SpiceJet Complaints & Reviews

P.S---Mrs RISHINDRA TRIPATI.(GURGAON) says you can complaint to Consumer Forum.

I have travelled from Chennai to Pune on 11th March on SG-530.
My checking baggage was damaged and when enquired about complaint in airport, they informed to send a mail [protected]@spicejet.com and told that I can expect reply within 24 hrs.
I have mailed immediately and only response received is auto reply with reference number[protected].
Till date I have not received any response for my complaint.

I have travelled from Chennai to Pune on 11th March on SG-530.
My checking baggage was damaged and when enquired about complaint in airport, they informed to send a mail [protected]@spicejet.com and told that I can expect reply within 24 hrs.
I have mailed immediately and only response received is auto reply with reference number[protected].
Till date I have not received any response for my complaint.

Hi Prassanata,
This is Tarun Shokeen,

I have also complaint in consumer forum against Rahul Vincent Cutting and his sister Angelina Cutting.

This case resolve bcoz prasannata Shinde (Fake Name ) is not a student he is master mind person with Tarun Shokeen (Fake Name)

SPICEJET AIRLINES — Baggage irregularity

my complaint registered by the company at no CR/48399/2009 REGARDING COMPLETELY DAMAGED BAG
I THINK YOU WILL NOT PREFER TO GO IN LITIGATION WITH YR REGULAR CLIENT ON THIS FESITVAL OF JOYS.

IN CASE YOU HAVE NOT SETTLED THE ISSUE I HAVE NO ALTERNATE.

M.NO. [protected]

YOU CAN COLLECT THE DAMAGED BAG

This is Bhushan Sathe from Pune, India. I travelled from Pune to Chennai on Spicejet flight No. 219 alongwith 3 of my other friends. We all checked in the baggage at the same time on Pune airport and had Baggage check-in tags attached to Ticket of Seat No. 22A in the name of Sunil Deshpande.

When we reached Chennai airport, we came to know that my baggage was lost by Spicejet somewhere in Transit, thought 3 of my other friends received their baggage. We tried to follow up this matter with the Officer on duty but didnt receive any satisfactory answer. The duty officer their got the "Baggage Irregulatiry Report" filled.

The entire details are as follows :
PNR : G2SSDA (PNQ to MAA)
Flight : 219
Date : 9 July 2010 Depart 11.40p Arrive 01.10A
Boarding time at Pune Airport : 11:00 P
Seat Numbers : 22A, 22B, 22C, 22D
Baggage Sequence Numbers ; 27, 28, 29, 30 (All baggage tage are attached to Seq. 27)

Immadiately after arriving Chennai Airport we had our flight to COLOMBO (Air India Express) for which Check in started at 4AM. So we could not spend much time there following up this matter.

I came to know that Spicejet had called at my Home address saying that I will receive the compensation of Rs. 2650/- for loss of baggage.

THIS AMOUNT IS NOT ACCEPTABLE TO ME since the cost of baggage lost was much much more than this and I do not want to incur loss due to negligence by spicejet. After arriving back to India I followed up with Spicejet, but they are still adamant on the same amount of compensation i.e. Rs. 2650/-

Here is the list and approximate cost of the items.

1) 3 Jeans Trousers @1150 each : Rs. 3450/-
2) 2 Trousers @ Rs. 900 each : Rs. 1800/-
3) 4 Shirts @ Rs. 850/- each : Rs. 3400/-
4) 5 T-SHirts @ Rs. 500/- each : Rs. 2000/-
5) 2 Memory cards of 4GB @Rs. 950 each : Rs. 1900/-
6) Mobile Charges : Rs. 450/-
7) Rechargeable battery charger : Rs. 3000/-
8) Miscellanwous items : Rs. 2000/-
9) Bag Cost : Rs. 3750/-
10) An Umbrella : Rs. 250/-

Total Cost of baggage lost : 22000/-.

It is a matter of negligence and carelessness towards customers that Spicejet is offering a small amount of Rs. 2650/- to me thought I lost much more than this. I do not accept whatever spicejet has offered me and whatever Spicejet policies may be.

I have suffered a great mental tension, agony and harrassment due to such event. I literally in Srilanka with just a sack in my hand and purchased few essential clothes, T-shirts etc. there. I was i no mood to enjoy the tour. Spicejet is completely liable for this. I am also forced now to ask for compensation for mental agony and harrasment caused due to this over and above my baggage loss.

Regards
Bhushan Sathe

my brother hiren shsh & my friend pritesh patel traweld business visit mumbai to delhi on 26/12/2010 by spicejet detail as
pnr no. d8byel
flight no. 114
bording paas no. seq 46 & seq 47
seat no. 31e & 31f
loss baggage sleep no. 184916
due to business trip caryying garment semples with him so he has extra weight & for this he pay excess baggage charges rs 2000 to spicejet at mumbai airport via sleep no. 40704 dated 26/12/2010
hiren shah has complet the all prosidger formalitys of spicejet on delhi airport also in written complaint for all this he spend his important 5 hours wasted
many time hiren shah & i his brother shailesh shah contect on custemer care no. [protected] & [protected] also ragisterd request complain via teli comunicaton spicejet has given me complain no. 86823 on dated 26/12/2010
after this i resived call from spicejet that they verify my baggage shortly & inform me soon
many different answer like my bag is in varanashi flight by mistake & manage to deliverd me, another person tell me my bag is left on mumbai airport they manage to deliverd me in delhi my hotel,another final anser given me that by mistake my bag is board in govhatti flight & mr rajiv & ms rumi given me surity that spicejet manage to deliverd me in delhi before 11 night of 27/12/2010 but i had not resived till today 28/12/2010
we convence many time importancy of my bag & i also pay extra charges for this
due to mistake by ground staff of spicejet we suffer mentally also finansial lose..
we lose our business of north zone becoze of my business semples are in that bag
& today the last day of our presentation & my brother riturn back day after tomorow via spicejet
please give me proper guide and help for this
waiting for reply
shailesh shah (mumbai) [protected]

company asking too high amt

i want to change my traveling dates company is asking high amt

This company is indeed not reliable. In december 2011 I booked two flight tickets for 28 March (Bangaluru-Delhi) on internet and paid by credit card.
On 28 March, during the check in, I had to show the credit card used for the payment three months before.
As I received a new credit card from my bank in the meantime, I had to give back the old one to the bank and therefore was unable to show the old one during the check-in.
An unflexible employee( altough I had the old nummer available) forced us to pay a second time but added: "you will be paid back within the seven days". As we had to fly back to Europe by catching an other play in Delhi, we had no choice : we paid twice.
Despite two mails providing the evidence of two payments for the same flght and asking for reimbursement, this company does even not answer!
As European tourist I warn anyone who have to take internal flight not to choose SPICEJET. Their practices are doubtfull
Can you imagine, you loose your credit card during your holidays or even worse your credit card has been stolen, you are unable to use your prepaid tickets! Welcome to India!

My Phone No: [protected]

This is utterly rubbish. We just cannot let this happen to anyone. People will lose faith in all different modes of transport. I have heard of Auto drives not returning luggage, cab drives running away with luggage, but this was not expected from the Air-traffic service providers. This is real shame, we should not keep quiet & let our voice be heard to all. We should contact the media to help us in this concern.

This is shocking!! The callousness and irresponsiblity of the spicejet officials is absolutely unacceptable and should be brought to noice of all. They better investigate and return the belongings at the earliest to avoid losing face!

Spicejet should understand the importance of consumers and take the action immedietely. this really terrified me and i doudt i ll choose spicejet next time to fly.

This is really terrifying. I doubt i ll use spicejet for travelling and will also spread the awareness among others. spicejet will have to understand that in this era consumer is the king.

Most people living in India believe that their luggage is safer in flights than in trains because there is no chance of your belongings getting stolen. But is that true? Did anyone think that Spice Jet people can be thieves? No, right? But they’re wrong. My aunt’s valuable items got stolen in that very flight, Spice Jet. You don’t believe me? Then let me tell you the sad and hateful story about how low the Spice Jet crew can stoop to.


She was traveling from Kolkata to Bangalore on 22nd Jan 2011 from flight no. 886, after finishing marriage shopping. At the baggage counter, she stated that she wanted her baggage to be a check-in luggage. She said that the official insisted that she not do that, and hurriedly kept their bags on the belt. She was already getting suspicious. When she arrived in Bangalore, she saw that her baggage had not yet come yet. She went to the counter and asked the Spice Jet officials. But they were the least concerned about it, and said that they would arrange for compensation. She didn’t want that. Even now when she calls, they say the same thing.

We are pretty sure that the Spice Jet crew are the thieves for this, and the fact that you lose your baggage on a flight is serious. Very serious. A lot of valuable items are gone now, forever. They STOLE the baggage’s, and are lying about it. They must have 4 or 5 cases like this robbery every day, and those innocent people can’t do anything about it. Instead of spice jet, it should be called a robber jet flight, because that’s how low they are. They are robbers, and knew that my aunt had some valuable items in there, and kept it. We are pretty sure that this is not the first time, and one day, this could happen to you to. This is just a warning note: NEVER TRUST SPICEJET ANYMORE!!! THEY ARE ROBBERS AND THIEVES!!! NEVER GO BY THAT FLIGHT!!!

Spicejet sucks...i too took a Spicejet flight from Kolkata-Bangalore. It was to halt at Hyderabad for an hour and reach Bangalore by 9:30. After we reached hyderabad, we were asked to get off the flight as there was some engine problem, and the flight couldnot take off. They said it would take an hour for the things to set right and we were asked to wait in d hyd airport. They kept shuffling us from one place to another, and it was 11pm and the we were still at the airport. They gave us a Mc. Aloo Tikki and a 30ml water bottle for dinner!!! And finally another spicejet flight had to come from delhi and take us to bangalore!!! We reached Bangalore at 2pm!!!
There is no proper Customer Service!!!
Ya and they asked me to pay extra for my luggage...which was just 23kgs...3kgs more than the allowed kilos.

I am bit surprised at the service provided by Spicejet. With the story above, even I have lost trust in this flight and will not take Spicejet in future. Infact will let all my colleagues and friends aware of the above incidence and ensure they also don't take their service anymore as they have been using their services.

The bit more shocking is their behaviour and customer service and lack of concern towards a passenger in the world of cut throat competition especially in the airline sector.

We all shouldn't let them get away with these kind of nonsense and insensitive apparoach towards their client.

I will request all of you to circuate this to as many people you know so that nobody in future is robbed.

Hope, something positive comes out for Piyush out of this exercise and SPICEJET is taken to task which will give some confidence to normal people like us in the system.

They are continuously proving themselves...that are really worst airline service...don't trust these SPICE JET..i will not travel by spice jet...and request all collegues to not to take spice jet...SHAME ON YOU SPICE JET..

We should raise our voice and show them the consumer power. SPICE JET sham on you. I will tell all my contacts not travel by spice jet anymore. We do understand that mistake may happen but you should help your customer till satisfactory level specially if they are female. This is not at all expected.

This is shocking!! to heard about irresponsiblity of the spicejet .I have lost trust in this flight and will not take Spicejet in future.Infact I will tell all my contacts not travel by spice jet anymore.

I am also robbed and cheated by Spice Jet - I travelled by SG 912 on 5/2/11 and my baggage stolen / robbed by Spice jet . I booked tckt to attend my urgent business deal at Rajkot and Jamnagar . I found at Ahemdabad Air port that the baggaged - against # SG0 530614 was not there and their offical also behaved very rudly with me and my family member . I tried to know about status of my bags but they even not care to answer me sarisfactorily. Apart for that We met AIR PORT Aurhority at Ahemdabad and submitted written complaint about our incident.
Based on my experiance - I can share that this is FULLY PLANNED - CREAM CLASS ROBBING CHANNEL AND SPICE JET PEOPLE ARE TAKING UNDUE ADVANTAGE TO TICKING POLICY AT THE TIME OF TICKET BOOKING ABOUT COMPENSATION GROUND. ( [protected]@ RS. 200 PER KG OF BAGAGGE). I am seriously looking to take appropirate action by the help of The H'onable Court. I invite all viewer and reader such victim to suggest / guide me for further .My email is :[protected]@gmail.com

Guys its a sheer waste of time posting here as you can see SPICE JET People are not concerned with our problems, god knows how they got best airline award 3rd time in a row may be with the help of some under the table setting .

Every one is fed up with SPICEJET services and they are not bothered to take care of people's problem.

Dear DGCA Team,

I feel cheated by Spice Jet and am completely dejected by their unprovoked cancellation of my Chennai - Delhi - VNS Ticket (PNR:F4F2RS). Flight No SG 312 / SG 114 for 28th Nov from Chennai. I have booked this ticket 4 months in Advance on 13th Aug 2014 for travel on 28th Nov on wedding of my sister with my family. We have been left high and dry and are left with no option as all train tickets are full now and flight tickets in other airlines are now priced 3 times our originally booked fares. I in the below mail have requested for rescheduling in some of their alt aircraft or any other airlines but they have not responded till now. I and my family are deeply hurt and pained by this development and our pain only gets compounded by the apathy shown by Spice Jet now. Thus we have been left with no option but to write to you who being a regulator I feel could take some steps to save customers like me from this organized fraud by Spice Jet where they instigate customers to book tickets in advance then enjoy
the money and then cancel the flight and delay the refund. This is absolute Sham and the airline should pay for it not the poor gullible customer. Thus please help me if you can now and if tomorrow you can get me booked on some alternate flight to even Delhi if not Varanasi on 27/28/29 Nov I still will be able to Salvage some of my family reunion after years. I will make some train or road or alt flight arrangements from Delhi to VNS on my own.Please help me, I have done everything right, booked tickets in time, paid airline the amount they wanted as per their terms (non refundable) and everything else after that. Its not my fault and I should not pay for it. Atleast they should honour the promises (read tickets) they have booked either in alt flight in their company or any other airline.
I do not deserve this. Please help.

Prakash Sinha
Chennai
+91 [protected]

----- Forwarded Message ----- From: Prakash Sinha <[protected]@yahoo.com> To: "[protected]@spicejet.com" <[protected]@spicejet.com> Cc: Prakash <prakash.[protected]@icicilombard.com>; "shiney.[protected]@in.ibm.com" <shiney.[protected]@in.ibm.com> Sent: Tuesday, 25 November 2014, 9:10 Subject: PNR : F4F2RS ******* Attention*******Connecting Flight Cancelled Dear Team Spice Jet, I
am extremely distressed after I have come to know that my connecting
flight from New Delhi to Varanasi on 28th Nov against PNR: F4F2RS
stands cancelled !The
first part of the journey from Chennai to New Delhi I believe is still
holding on, as per discussion with Gaurav Sharma at yr call center. Its
unfortunate that no one from Spice Jet informed me of the cancellation
but after reading media reports I proactively checked it with yr call
center and was informed of the same which has left me shell shocked ! I
had wedding of my sister to attend at Varanasi and has booked this
ticket 4 months in advance in Aug2014. I have no alternate arrangement
as of now and myself any my family are hugely panicked and pained at
this development, This
is absolute sham and cold blooded Fraud on behalf of Spice Jet which
prompted customer to book adv fares and then leave them in lurch like
they have left me now.I
have been a frequent flier to Spice Jet on my corporate journeys too, I
never expected this. I understand yr company is in distress but you
should have made arrangements for the promises (read tickets) already
given to your customers.Thus
please redeem yrself and book me and my family on any alt flight /
airline from Delhi to Varanasi on 28th Nov2014 or even 29th Nov would
do. You have done the same arrangements for me earlier too when I was
suppose to travel to Coimbatore from Chennai and flight got delayed,
then you shifted me to Indigo. Please do the same this time and help
your distressed customers like me here. I
expect this frugal return / help from you to cherish our family get
together dreams which my kids and family are beholding since months in
anticipation of this visit. We have done everything right and please
ensure that we do not suffer because of yr change of plans, this is not
right !! Prakash SinhaChennai+91 [protected] ----- Forwarded Message ----- From: PremierMiles <[protected]@premiermiles.co.in> To: [protected]@yahoo.com Sent: Tuesday, 25 November 2014, 8:43 Subject: Your Ticket Has Been Booked


Flight Receipt PremierMiles Ref No:NSGF4F2RS Booked on: 13/08/2014 Travel Date:28/11/2014 Itinerary Details
Travel DateFlightDepart
Arrive
PNR28/11/2014Spicejet SG-312
07:05
Chennai

09:45
New Delhi
Terminal 1cF4F2RS28/11/2014Spicejet SG-114
13:20
New Delhi
Terminal 1d
14:45
Varanasi
F4F2RS

Passenger Details
Name
Type of Passenger StatusMr Prakash Sinha
Adult ConfirmedMrs Shiney Sinha
Adult ConfirmedMiss Nishita Sinha
Child ConfirmedMaster Aditya Sinha
Infant Confirmed
Pricing Details
Type of Pax No.Price per paxTotal PriceInfant 1 Rs 1, 000 Rs 1, 000Adult 2 Rs 3, 947 Rs 7, 894Child 1 Rs 3, 947 Rs 3, 947
Payment Details

Cash Payment: Rs 11, 071 Miles Charged: 3, 990 Total Ticket Price: Rs 13, 066.0 * * Total ticket price also includes transaction fee, if applicable

Member Name: PrakashEmail ID:[protected]@yahoo.com

Important Information
Please quote your PremierMiles Ref No for all communications related to this bookingPlease quote Airline PNR for all communications with the airlinePlease carry a print of this itinerary receipt at the time of Check-inPlease
carry a valid photo identity card (Passport, Voter ID Card, PAN Card,
Driving License) at the time of check-in, without which the airline may
deny you a seat on the flightYour travel on this itinerary is subject to Airline terms and conditions
Miles Earned for is calculated as 10 miles for every Rs. 100 spent on
airlines. This accrual rate is only valid on spends till Rs. 5 lacs on
airlines in a membership year. For spends beyond this, you would earn 4
miles per Rs. 100 spent across all categories.For any
assistance please contact the 24 hour PremierMiles Travel Concierge at
[protected]toll free from mobile or landline numbers, anywhere in
India) / +[protected]from anywhere outside India, charges as
applicable) or email at [protected]@premiermiles.co.in

PremierMiles Team
Ph: +[protected] and[protected]

For
any assistance please contact the 24 hour PremierMiles Travel Concierge
at[protected]toll free from mobile or landline numbers, anywhere
in India) / +[protected]from anywhere outside India, charges as
applicable) or email at
[protected]@premiermiles.co.in


Disclaimer: This message is for the designated
recipient only and may contain privileged, proprietary, or otherwise private information.
If you have received it in error, please notify the sender immediately and delete
the original. Any other use of the email by you is prohibited.

Hi,

I booked my flight through spice jet on 6th November from Lucknow to Delhi for 14th December via Flight 448.

I got a message today, that is, 5th December, after the month of booking, my flight got cancelled due to being non operational. This is height o[censored]nprofessional behaviour on Spicejet part. The solution they provided is refund amount. When i bought ticket i got it for 2200 and now tickets are for 5100. This was just not expected from Spicejet. Height of irresponsibility. Being customer, it is not my fault when flight is cancelled by airline. Kindly help.. Neither they rerouted me to other airline, as they said they are not flying for whole 1 month between Lucknow to Delhi, nor they got me a new ticket, as prices are now increased. Why should I bear extra expenses when its Spice jet 's fault.

Please I expect your support through all this. This is my number: [protected].


Regards,
Payal Kalra

I had booked a flight from Varanasi to bombay for 21 Dec, now I have received a message ( Dear SpiceJet customer (PNR-M4HESF): Your flight SG 119 dated 21-Dec-14 from Varanasi to Mumbai has been cancelled due to operational reasons. We regret the inconvenience caused. Please call [protected] / [protected] to be re-booked on an alternate flight) that your flight is cancelled due to operational reason.
The number mentioned above is not working, so please clarify whether an alternate flight will be made available or not and if cancelled, please inform in how many days will money be refunded.


email- [protected]@gmail.com

I booked a flight of spice jet on 26 Jan 2015 from goa to bombayING 152 Yesterday i have recieved a msg from spice jet about the flight cancelled. The customer care line is always showing busy network .spicejet.com is showing unable to retrieve information for the itinerary or keep on asking please enter PNR after been providing the correct PNR.Please resolve the issue at earliest.

i had booked my ticket from Jaipur---->Jammu for 1st June 2015 and it cancelled. Find below booking information. Revert me before 24 hours.

Travel DateFlight No.From / TerminalTo / TerminalDep TimeArr TimeMon 01 Jun, 2015 SG 2624Jaipur / T2Jammu / T1C09:25 AM03:05 PM.

Passenger Name: Mr. Ashok Gupta & Ms. Shakuntla Gupta.

Today 31 May (Less than 24 hours) i received the call @11:45AM from call center number: [protected] (Ms. Namrata) and she informed me that from Delhi to Jammu flight has been cancelled. (Call recoding with Me).

She said she can change the date and book for 2nd June but it again full and asked me to call on call center number. On call center again they dont have favorable solution for me.
why you cant provide me the flight SG 160 from delhi to jammu at 10:10 Am.

Now consider my situation:

1. I am govt. Employee where leave is not easily sanctioned.
2. I have booked my return ticket also on 3rd june. For your reference ticket has been attached.
3. I have booked my hotel there.

Now you provide me solution so i can travel as per my plan.

As per discussion with customer care they don't have any solution. So let me tell you the option where you can manager:

Option 1: Book my flight from Jaipur to Delhi From Indigo @ 6:05 Am. so i can reached there and catch the Spice Jet 8:20Am flight from Delhi to Jammu.

Option 2: Or Remain Jaipur to Delhi flight same and book Indigo Flight from Delhi to Jammu @ 14:10.

In case if you can not provide me any solution and refund is the option for me from your side than calculate at below mention calculation:

1. Flight Cancel refund : Rs. 3600
2. Interest calculation from 1 sept 2014 to 1 June 2015 of Rs. 3600 @ 18.00%. (Standard as per market).
3. Train refund ticket: Rs. 3495.
4. Hotel Booking Advance in Cash: Rs. 2000.

Kindly give me the option in my favor as this is planned trip for Darshan of Vaishno Devi and provide me the best solution. Jai mata Di.

Otherwise i have to do publicity of Spice Jet on Social Media and Consumer court is the last option. (It is not threat).

ya the same thing happened to my mother too.. she went 40 min before departure that ground staff din't allow her she intentionally delayed and asked her to pay extra money for next flight... my mother's journey got delayed a day..
Flight no SG921 chennai to vizag eve 4:05PM
Staff name is SELVI
I wanna complaint abount this but there is no complaint cell or customer care

Head phoe lost.

I travelled from AGARTALA to KOLKAT on Spicejet flight SG-872 on 29.03.2011. On arrival at KOLKATA, I found my Nokia Blurtooth Headphone missing. I complained on your customer care Number, but there is no response from the airlines. They tel me just send this mail.


Passenger Name: S DHAR ROY(Set. No. 25E)
N DHAR ROY(Set. No. 25D)
P SAHA (Set. No. 25F)
Flight : SG-872 (AGT-KOL)
Date of travel :[protected]
PNR No. P76QEP
Headphone colour : Black with Red(NOKIA)

Pl help.

S DHAR ROY

Bluetooth Headphone lost
I travelled from TRIPURA to KOLKATA on Spicejet flight SG-872 (AGT-KOL)on 29/03/2011. On arrival at Kolkata, I found my Bluetooth Headphone missing. I complain with SPICEJET Customer Car Number & email also.But till date there is no response from the airlines.

Details are as below:

Passenger Name: S DHAR ROY (Seat Number-25E)
P SAHA (Seat Number-25F)
N DHAR ROY (Seat Number-25D)
Flight : SG-872 (AGT-KOL)
Date of travel : 29/03/2011
PNR No. P76QEP
Headphone . NOKIA
Heaphone colour : Black with Read

Pl help.

S DHAR ROY
Email : saptarshi.[protected]@gmail.com
Cont. No. [protected], [protected]