SpiceJet Complaints & Reviews

Hi All...I had chosen Spicejet for my travel from bangalore to Hyderabad on 14th April 2008. To my surprise and just at the last minute, the staff informed us that the Flight has been cancelled. Thats fine...but when I contacted the ground staff for alternatives, they just asked me to take next day's flight, which was not acceptable for most of the passengers including me as I had to travel on that day at any cost. We were not able to get a clear cut information as to what was even going on. The ground staff moved from one corner of the Airport to other without any updates. Once when we interfere they inform us saying that the Airline has a tie up with Indigo airlines and the Flight is full, but when one of the Passenger checked with the Indigo counter, they are able to issue tickets. So, in this way we had to run from one pillar to other and by this time we lost almost 2 hrs. The staff were reluctant to book us in other flights and they were just saying that "Please come and board tomorrow's flight". We had to plead to the staff frequently and only then they give some info on the other alternatives and that too they say its not gauranteed..they said "You have to wait until we say something..." and by this time we almost lost 3 hrs. Finally they were able to book only few people on indigo and all others were left unattended. Is this the way SpieceJet handle their customers? Is this what their customer satisfacton motto is? I would like to inform U all that please ensure to make other alternatives, when such situations occur as these Low cost airline SpiceJet will not even bother on any kind of request to put forth...All the best and I hope we need to be very careful when choosing an Airline...

Do let me know what needs to be done when such a situation occurs

I booked a ticket with SpiceJet on its website for the sector Delhi-Pune with travel date 13th march (fare 500 + taxes 2075 = total price 2575 paid by credit card).

I did not fly due to a personal reasons and was unable to inform Spicejet 2 hrs prior to the flight time for a reschedulement as per their requirement for which they charge an amount.

I called the airline call center requesting them for a refund of the tax amount i.e.Rs 2075 since it is not payable to the airline but government on flying. SpiceJet says only 225 can be refunded (the passenger service fee) and the rest would be forfieted. They cannot even reverse this amount to the card but would hold it with them as a credit in my name.

The base fare was 500. Spicejet says in its terms and conditions on its webpage http://www.spicejet.com/tnc.asp - "Bookings are non-refundable: Failure to show up for the flight at least 30 minutes prior to the scheduled departure will result in the fare being forfeited".

As a frequent flier with various airlines, I have knowledge that Jet, Sahara airlines and few others pay back the entire taxes and even 10% of the airline base fare for a 'no-show' or no flying and no information till the time of departure of flight.

Hence i dispute the logic that should cause Spicejet to not pay me back the taxes amount for a flight (service) that i have not availed at all.

They can only have a right on their fare - high or low, not on the tax & fee component to the government. It must be noted that airlines always advertise their fare as Rs 0 or Rs 500 etc. never mentioning the tax of Rs 2025 upwards that anyhow will be levied on the customer. How can they then forfiet the tax portion under any arbitrary company policy of theirs? SpiceJet has duped many customers who are not aware of other airlines. I am contemplating lodging a complaint with the Consumer Forum.

Low cost airlines cannot get away by harrassing hapless consumers merely because they have the tag 'low cost'!!

I bought 3 spice jet tickets on the net Bangalore delhi bangalore.
At the time of purchase I was offered what I thought was a very useful domestic travel insurance covering much dreaded oft occurring events of travel on these budget airlines like ,Trip Interruption,Trip Cancellation,Baggage Loss-Checked,Flight Delay,Common Carrier Delay,etc(http://www.spicejet.com/tata_aig_productdescription.asp) in collaboration (collusion?) with TATA AIG .

Spice did not transport us as scheduled on Bangalore to Delhi for their own operational reasons.
The best they gave us was "Credit" refund for that and a credit shell for the return journey, though they had received the entire amount as cash. I tried recovering the amounts confident ( totally misplaced as it turns out to be) that the Great name and reputation TATA AIG
would refund the amounts under Trip Interruption,Trip Cancellation. Since September through umpteen emails to all levels at both spice and Tata.
Now come the worms out of the internet woods- as exclusions in the 27 page 190 kb policy wordings which no one checks when the product description is so attractive-.
The email link to domestic travel insurance at Tata has demised, You guessed right, they have not paid. Worse odds than Las vegas roulette tables.
No one would have bought this touched the policy with a barge pole but for the TATA name in the policy.

BEWARE even the great TATA reputation is no guarantee of fair play or justice.

We Indians are deeply Sorry that even youTATAs had to eventually succumb to these little rackets to make little money-?Rs.385/-to be exact and sacrifice your reputation?