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SpiceJet Complaints & Reviews

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Updated: Nov 23, 2025

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I had booked my flight ticket of amount rs. 15358.00 from kolkata to goa pnr yii8uh on 05 jun 2020 to join duty on urgent basis and my flight cancelled by airline company spice jet. On asking they credit my refund amount to credit shell and that amount will not credit to my account and they advise me to travel same passenger before 31 mar 2021 otherwise my amount will be lapse. Again i booked ticket for 08 jun 2020 vide pnr mclgyw and again they cancelled flight. Spicejet ariline neither managed my booking in other flight nor refund my amount in my account. Finally i booked my ticket in indigo airline on 08 jun 2020 vide pnr agjnfp and join my defence service. Customer care told me that we will not refund ur amount.
So therefore i request you to plz take necessary step to refund my amount in my bank account at the earliest.

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Address: Mumbai

Due to delay of 4 hours i missed my connecting flight on same day.

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I recently made booking through spicejet for june 9 flight. The flight got cancelled and i got the amount in my credit shell, don't know why? I should get it in my bank account. Is this some type of customer hack to get their money by listing all possible flights and then cancel it keeping amount in your wallet? On the top of it, they are forcing me to use the amount in the shell by mar 21 and for the same passenger. Seriously are you kidding me? Because of my hometown location/connectivity etc. I hardly travel via air.in this time o[censored]ncertainty, this is clearly forfeiting customer's money. Going through their facebook page "flyspicejet", i realized many people are facing this issue.
I hope serious actions are taken against it :)

Thanks

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Address: Division ofFCIP, CIARI, Garacharma

Dear sir,
I have booked the ticket through easemytrip (Ticket ref. No. Emt69385974; journey date 01/07/2020; flight name sg608 chennai to port blair time 12.05 to 14.15 passengers name mrs sathya sundararamanujam and miss harini venkatesan). Due to covid 19 and lockdown from march, 2020, we could not able to proceed to chennai from port blair on 27th april, 2020 by indigo as scheduled earlier as summer vacation trip to home town. This onwards journey has not happened, so, we are in still port blair only and for this onwards journey they said you can reschedule with in one year (Port blair to chennai). Since we are in port blair, i requested the spicejet for return journey that "please kindly refund the ticket fare or tell me the reschedule policy". But they have not responded well. Now, this route (Chennai to port blair) flights might be cancelled by goi (Till 30th june already cancelled), i got reply from spicejet that you can reschedule by paying rs. 2500+fare difference. This is not a consumer friendly condition. They replied first to cancel the ticket with fare of rs. 3000/3500 and now second time they are asking to reschedule with rs.2500+, because of there are chances for flight cancellation due to severe covid-19 at chennai.
I am kindly requesting you to intervene in this matter and give me the perfect solution, sir. May be, i am not the only person suffering this, but may be the one brought to you for your stringent action for saving consumers in this covid-19 era.

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Address: Gurgaon. Haryana

dear team,
I had sent in a mail on 18th march regarding the refund for the flight tickets (Pnr yenr5a)
Request you to expedite the process as the travel date is fast approaching.
Looking forward to hearing from you.

Available until 17-apr-2020.

Dear team,
Please find attached the ticket for mr krishna das and dip bala from calcutta to chennai on the 24th of march. The pnr is yenr5a.
They were supposed to be traveling for a medical appointment, however, mr dip bala is currently in bangladesh as he’s a citizen of the country and is not able to enter india as the borders are sealed and entries are restricted.
I’m attaching his tickets and visa.
Request you to please refund the amount as they are unable to travel for genuine reasons.
Please feel free to reach out in case of any queries.

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I have booked a ticket from Kanpur to Ahmedabad for 1 July for 2 people

1) Wife- Divya
2) Daughter- OMI

I have entered my wife name as Divya Yogesh Panjwani, now because of some issue, this is coming as Yogesh Panjwani.

I have requested them multiple times to change the name and enter Divya as first name and yogesh as middle name.

But they are literally denying that.So I am raising a formal complain here.

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Since 7 days i am following up on [protected]@spicejet.com and the executive giving me same reply again and again "inability to process refund and look forward to onboard"

Why inability???
Who has authorized spicejet to hold the amount??
Can't hold my amount, can't see any reason of doing so.

1. Cancellation done by spicejet, not by me.
2. Railway has refunded the amount, then why can't spicejet??
3. Indian govt and health ministry still recommend to be at home until necessary, why spicejet is making it a compulsion for me to board the flight??
4. I booked the flight for holiday trip. I can't see any possibility to go for a holiday in near future, even till mar'21
5. When income sources are less, holding the amount is completely a non-human activity.

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S

Sarkan

Jun 28, 2020

I too have the same concern. This is simple forfeiting customers' money

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Dear sir/madam,

I am writing this email in concern with the below mentioned issue.

I have spoken to the customer care as well as sent an email to the team however it does not slove the issue.

Today i spoke to an advisor navansha and also her senior shweta bharadwaj, but my issue still remains in the plate unsolved.

Below bookings were done by garware college of arts and commerce for their students as a study tour, due to unfortunate circumstances of covid19 the flights got cancelled.

We have been following up to get refund on the bookings cause the purpose of the travel does not meet now and they cannot travel again in the future with the same students hence the credit shell options remains of no use as it's the money of the college and not an individual person.

By the books of law we cannot force people to travel if they don't wish to after cancellations done by us, and in return we are liable to give the money back what we have taken.

I hope you understand this situation and process full refund as requested.

All other airlines have helped and provided assistance on immediate basis i expect the same from you too.

We have sent this complaint to the nodal officer of spicejet 15 days back and we have not received any reply even after reminders

Mentioning the pnrs again for reference.

1) j6ww4v
2) e8ec7p
3) fde5qd
4) seckud

Looking forward to hear from you soon.

Thanks,
Payal

+4 photos

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Address: N L Chatterjee Road, Ramnagar, P O Raipur, Kolkata 700141

Spicejet airlines is not refunding the price of ticket amounting rs.13, 584.00, although the airline itself has cancelled the flight on 29th may, 2020 in the lock down period due to corona pandemic.

Pnr no. Of the ticket : a7qnwf; dt. Of journey : 29th may, 2020
Booking date : 13th mar, 2020

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Address: Chennai

I booked flight from mumbai to chennai for my in-law as my wife is going to deliver a baby next month. Pnr cyvlfj date 23 june 2020. They confirmed the ticket. But they cancelled the flight a day later. Reason they said is state government not allowing due to covid19. However for the same day they operate 2 flights from mumbai to chennai still higher cost 10000. All other airlines are flying on same day too. They cancelled because passenger will book at higher rate. Cheaters they are not returning my money back 4100 rs. They said it is in credit shell. I want my money back. I booked other flight on go air on 24 th. They are cheating people and taking advantage of covid situation. When all other airlines return the money why they alone looting people's money. When they cancelled the flight

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Address: Pachore wani , near pachoraphata

Sir i have call from spicec jet for airport job, they asking money 2500 for i'd genrate

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Address: 12 rameshwar society, hirabaug, varachha road

Refund required on credit account done 5.5.20.

I don't want any credit shell and confirm all pnr to cancel all tickets as per cancelled rules with 100% payment credit account refund...

So do only credit account refund... Other wise i will be taking legal action against company due to on 5.5.20 chet confirm and i have same screen shot with chetting...

Urgently provide refund credit all pnr..

Regards.
Rajesh diyora patel
[protected]
[protected]

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Hi,

I have a flight on 28/03/2020.
Pnr - vdpt7d.

I want to know whether i will be able to fly or not.in case i am not able to fly, i would like to get full refund.

I am trying to contact spicejet since today morning but the line gets disconnected or reached your ivr.

Pfa the ticket details.

Kindly respond asap because i am not able to reach your customer service as your lines are very busy.

Jun 12, 2020

Updated by Singh He King Query about my booking - VDPT7D
Inbox
x

Mr. Singh <[protected]@gmail.com>
Attachments
Mar 23, 2020, 8:19 PM
to api.request

Hi,

I have a flight on 28/03/2020.
PNR - VDPT7D.

I want to know whether I will be able to fly or not. In case I am not able to fly, I would like to get full refund.

I am trying to contact SpiceJet since today morning but the line gets disconnected or reached your IVR.

PFA the ticket details.

Kindly respond asap because I am not able to reach your customer service as your lines are very busy.

Many Thanks,
Arun Kumar Singh
[protected]
Attachments area

Mr. Singh <[protected]@gmail.com>
Wed, Mar 25, 5:29 AM
to api.request

Hi,

As government has announced complete lockdown in the country. I want to get my ticket cancelled and please refund my money asap.

Many Thanks,
Arun

Api Request
Mar 25, 2020, 7:51 PM
Dear Sir/Ma’am, PNR: VDPT7D Greetings from SpiceJet! This is in reference to your e-mail regarding request for refund of your booking with above mentioned PNR.

Mr. Singh <[protected]@gmail.com>
Mar 26, 2020, 2:02 PM
to Api

Hi,

Thanks for the information.

I would like to inform your that I am not a very frequent user of airlines services, hence will not be able to use the credit so would request you to credit the amount in my bank account.

Moreover, if I am not able to fly on 28/03/2020, I don't need to fly anymore because I had some urgent work in Gorakhpur on 29/03/2020 till 1/04/2020 and was going to return bank to Noida as I am a permanent resident of Noida.

I would request you to please understand my situation.

Many Thanks,
Arun Kumar Singh

Api Request <api.[protected]@spicejet.com>
Mar 28, 2020, 1:15 PM
to me

Dear Sir,

PNR: VDPT7D

Greetings from SpiceJet!

This is in reference to your e-mail regarding request for refund of your booking with above mentioned PNR.

We would like to inform you that as mandated by the Government directive in view of the current coronavirus outbreak SpiceJet has suspended all its flight operations effective March 24, 2020 at 11.59 pm till April 14, 2020.

We have created a credit shell of your entire amount of INR 5726/- and the same may be used to make fresh booking and travel till February 28, 2021 for the same passenger.

To make fresh bookings you are requested to visit our website www.spicejet.com and at end of the booking process, make payment using the CREDIT SHELL option. This option will be available on our website from April 1, 2020 onwards.

Thanks & Regards,
Himanshu Agarwal
Reservations Team - SpiceJet Ltd
104|Udyog Vihar | Phase IV | Gurgaon - 122016| India
W: www.spicejet.com F: facebook.com/flyspicejet T: @flyspicejet
Download the Official SpiceJet App at Google Play Store and App Store

Mr. Singh <[protected]@gmail.com>
Attachments
Sat, May 9, 8:00 PM
to Api

Hi,

I would like to inform you that I not received my refund.

The passengers who were not able to travel due to lockdown, have travelled as there was an medical emergency, so request you to refund the money ASAP because we will not use the credit shell issued by Spice jet.

I have no money to survive at this moment and 5 or 6 thousand is a huge amount for me.

If i don't get my money back, I will be left with no option then approaching court.

PFA the travel pass.

Looking for your support.

Attachments area

SpiceJet Reservations <api.[protected]@spicejet.com>
May 9, 2020, 10:19 PM
to me

Dear Sir/Ma’am,

PNR: VDPT7D

Greetings from SpiceJet!

This is in reference to your e-mail regarding request for refund of your booking with above mentioned PNR.

Please note that we have initiated the refund of amount INR 5, 726/-back into the agency account of ----(Goibibo)----.The same will reflect back into the agency account within 3-4 weeks. Kindly get in touch with your travel agent accordingly for refund.

Thanks & Regards,
Pallavi Singh
Reservations Team - SpiceJet Ltd
104|Udyog Vihar | Phase IV | Gurgaon - 122016| India
W: www.spicejet.com F: facebook.com/flyspicejet T: @flyspicejet
Download the Official SpiceJet App at Google Play Store and App Store
ref:_00D36s6DE._5001Q11NenL:ref
...

[Message clipped] View entire message

Mr. Singh <[protected]@gmail.com>
Jun 6, 2020, 5:13 PM (6 days ago)
to SpiceJet

Hi,

I just wanted to inform you that I have not received my refund mentioned on the previous mail.

I have waited for 3 to 4 weeks as per your request.

Please expedite the refund process as I am in need of that money.

Please do the needful at the earliest.

Thank you,
Arun Kumar Singh
[protected].

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I'm booked my flight tickets 3-jun-2020 and flight cancelled by airlines I'm rise request for my refund but still now[protected]

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A booking mistake was done by the booking staff at indira gandhi international airport delhi on 02/03/2020. Details of my booking are:

Pnr : mhfdmh
Passenger name: ms jaya bhandari & rajiv
Singh bhoj
Traveling from : new delhi to port blair
Amount paid : inr 28254

Spice jet ground staff did a wrong booking for me and after the money had been deducted from my account they informed me about this mistake done by them.
One of the manager upasana bhatt attended me and it was told by her that they have done a void sale procedure against my booking so i will get my refund within few days and also after that i have called to spicejet customer care 4-5 times and every they are tell me that very shortly i will receive my refund but till now no money is received by me.

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We wanted to cancel tkt due to covid19, but no response, cc holds 20 minutes & auto cut calls since 1 wk

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Email dated 2-6-2020, ref : spicejet[protected], 05453840, 05453841, 05453842
Tkt cancel covid19

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Dear all,

I have cancel my spicejet airline ticket, due to covid-19.
Spicejet have taken 3000 rs cancellation charges on per ticket, but remaining refund amount is not credited in my account.
From spicejet costumer care i come to know refund amount is still with them in credit shell.
My question, is if they are taking cancellation charges why they have not credited refund amount in my account.
I want my refund money back, no need of credit shell.
Pnr number. Gdg24a
And spicejet nodal officer is also not replying on mail.
My email id is : amarjit. [protected]@gmail.com
Contact:-[protected]

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Address: 321 | Udyog Vihar | Phase IV | Gurgaon - 122016| India

I booked two tickets in february from pune to dubai (Pnr : - hdg5rd) because my sister was extremely in critical and was fighting cancer (Last stage). She passed away and hence had to prepone (Change) our two tickets. While doing this i mentioned the reason why i was changing our tickets to the spicejet rep. I paid almost 70k inr just to change two tickets. That spicejet rep told me that the change fee can be refunded if i provided relevant documents that support the tragic death event and relationships. However after the covid lockdown i could not get a hold of any spicejet rep on phone. Later i emailed them and finally someone named krishna from customer service responded. I emailed him all the documents they needed. Now he tells me that they will pay me rs. 3500.00 for each ticket in a voucher form. This is not even close to what i paid and why vouchers? I was assured full change fee will be refunded while booking the tickets. I am extremely disgusted with this unethical business of spicejet. I want people to understand that spicejet cheat their customers openly! I want my money back spicejet!

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We had spicejet number yesterday sg 447 that journey. After sitting on our plane! We were told that your child does not have a ticket, you landed. But we have boarding passes for everyone. Then he charged extra 15 rupees. Embarrassed in front of everyone. We got it all wrong. I have also made a video clip of it. Whose fir was registered. And i will also show on social media what all this would have done to us

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