SpiceJet Complaints & Reviews

Jun 12, 2020

Updated by Singh He King Query about my booking - VDPT7D
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Mr. Singh <[protected]@gmail.com>
Attachments
Mar 23, 2020, 8:19 PM
to api.request

Hi,

I have a flight on 28/03/2020.
PNR - VDPT7D.

I want to know whether I will be able to fly or not. In case I am not able to fly, I would like to get full refund.

I am trying to contact SpiceJet since today morning but the line gets disconnected or reached your IVR.

PFA the ticket details.

Kindly respond asap because I am not able to reach your customer service as your lines are very busy.

Many Thanks,
Arun Kumar Singh
[protected]
Attachments area

Mr. Singh <[protected]@gmail.com>
Wed, Mar 25, 5:29 AM
to api.request

Hi,

As government has announced complete lockdown in the country. I want to get my ticket cancelled and please refund my money asap.

Many Thanks,
Arun

Api Request
Mar 25, 2020, 7:51 PM
Dear Sir/Ma’am, PNR: VDPT7D Greetings from SpiceJet! This is in reference to your e-mail regarding request for refund of your booking with above mentioned PNR.

Mr. Singh <[protected]@gmail.com>
Mar 26, 2020, 2:02 PM
to Api

Hi,

Thanks for the information.

I would like to inform your that I am not a very frequent user of airlines services, hence will not be able to use the credit so would request you to credit the amount in my bank account.

Moreover, if I am not able to fly on 28/03/2020, I don't need to fly anymore because I had some urgent work in Gorakhpur on 29/03/2020 till 1/04/2020 and was going to return bank to Noida as I am a permanent resident of Noida.

I would request you to please understand my situation.

Many Thanks,
Arun Kumar Singh

Api Request <api.[protected]@spicejet.com>
Mar 28, 2020, 1:15 PM
to me

Dear Sir,

PNR: VDPT7D

Greetings from SpiceJet!

This is in reference to your e-mail regarding request for refund of your booking with above mentioned PNR.

We would like to inform you that as mandated by the Government directive in view of the current coronavirus outbreak SpiceJet has suspended all its flight operations effective March 24, 2020 at 11.59 pm till April 14, 2020.

We have created a credit shell of your entire amount of INR 5726/- and the same may be used to make fresh booking and travel till February 28, 2021 for the same passenger.

To make fresh bookings you are requested to visit our website www.spicejet.com and at end of the booking process, make payment using the CREDIT SHELL option. This option will be available on our website from April 1, 2020 onwards.

Thanks & Regards,
Himanshu Agarwal
Reservations Team - SpiceJet Ltd
104|Udyog Vihar | Phase IV | Gurgaon - 122016| India
W: www.spicejet.com F: facebook.com/flyspicejet T: @flyspicejet
Download the Official SpiceJet App at Google Play Store and App Store



Mr. Singh <[protected]@gmail.com>
Attachments
Sat, May 9, 8:00 PM
to Api

Hi,

I would like to inform you that I not received my refund.

The passengers who were not able to travel due to lockdown, have travelled as there was an medical emergency, so request you to refund the money ASAP because we will not use the credit shell issued by Spice jet.

I have no money to survive at this moment and 5 or 6 thousand is a huge amount for me.

If i don't get my money back, I will be left with no option then approaching court.

PFA the travel pass.

Looking for your support.

Attachments area

SpiceJet Reservations <api.[protected]@spicejet.com>
May 9, 2020, 10:19 PM
to me

Dear Sir/Ma’am,

PNR: VDPT7D

Greetings from SpiceJet!

This is in reference to your e-mail regarding request for refund of your booking with above mentioned PNR.

Please note that we have initiated the refund of amount INR 5, 726/-back into the agency account of ----(Goibibo)----.The same will reflect back into the agency account within 3-4 weeks. Kindly get in touch with your travel agent accordingly for refund.

Thanks & Regards,
Pallavi Singh
Reservations Team - SpiceJet Ltd
104|Udyog Vihar | Phase IV | Gurgaon - 122016| India
W: www.spicejet.com F: facebook.com/flyspicejet T: @flyspicejet
Download the Official SpiceJet App at Google Play Store and App Store
ref:_00D36s6DE._5001Q11NenL:ref
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Mr. Singh <[protected]@gmail.com>
Jun 6, 2020, 5:13 PM (6 days ago)
to SpiceJet

Hi,

I just wanted to inform you that I have not received my refund mentioned on the previous mail.

I have waited for 3 to 4 weeks as per your request.

Please expedite the refund process as I am in need of that money.

Please do the needful at the earliest.

Thank you,
Arun Kumar Singh
[protected].