SpiceJet Complaints & Reviews

PNR NO-HFCV4K
Name- Nishant kumar raj
Contact no-[protected]
I have been charged extra in the name of extra baggage. your customer care is also not sure for what i have been charged. once they said it will be refundable then they said its for extra baggage that i didnt had, and thn they said its booking charge(that is illegal to charge extra booking amount).
please i want my refund of 3600

My travel date was on jull'20 with #spicejet and the flight got cancelled due to covid19 situation and i was not able to travel.in return spicejet is not refunding me the amount and have kept the amount in their credit shell which they say i can use in my next travel which is valid till 31st march'21.
Issues
1. My travel for jul didn't happen & all my work was cancelled
2. I don't have any travel plans in near future considering the pandemic situation.
3. Travel period is not even 12 month, if it is in credit shell let it open for me and i can use whenever i want, i. E., more than 1-2 yrs (Many other airlines are doing so)
4. I cannot even change traveler, so it's forcefully i'll have to travel or basically waste my money.
5.in the current pandemic situation where every money is so important for a middle class family they cannot keep my money, this is complete trap and fraud.

My bage is dameg but not repair

My bage is dameg but it is not repar

Hello Team,

This is Ankita Singh, travelled from pune to patna from spicejet today (PNR: RE9NND ).

After I came out of the Patna airport I noticed that lock of both of my checked in luggage where broken purposefully and later to my surprise I found that my bose headphones were missing.

This was the first time I was travelling to spicejet and had a horrible experience. How can someone's luggage be broken and valuable missing??
I arrived at patna at 6 in evening and was in a hurry since I had to travel 2.5 hrs to reach to my town. I observed my bags on my way in the cab and since then I was trying to reach spicejet. One of the customer care executive asked me to drop a mail regarding the same.
For verification, below are the contact details of my husband who booked ticket on my behalf:
Contact no : [protected]
Email address: rkbhaskar21.[protected]@gmail.com

Attached are the pictures of both of my luggages with their broken lock.

I want you to address this issue as soon as possible. Please let me know what else you need from my side because this is not a small issue which I can let go.
I want full.compensation

Dear sir,
I have booked flight through spicejet but cancelled by airline now i am requesting them for refund but they said your money will be credited in our Credit shell which can be used before 31/03/2021 .but i am sure that i am not traveling for the next one year.in that case how can I use that credit shell.so I want full refund in my account.please look into the matter.

Pnr:w5nhsb

I had booked tickets to travel on 19may2020. Due to the pandemic, flights were cancelled. I've tried contacting them so many times. They just refuse to refund my money. I don't want the credit shell. I want my money back. Their customer service is also very rude.

I had a call from spicejet airlines, hr briefed about airlines executive work and they told to pay registration fees 2500rs, after payment done she told to wait for confirmation letter then after 15days, she asked to pay 5550 rs for uniform fees and to send screenshot through mail then only you will get offer letter. We paid amount and sent screenshot to them. After few days i didn't receive any mail, whenever i call and massage to them no response from them.

So i kindly request you to help me to get refund amount, which i paid total amount rs 8050 for both registration fees and uniform fees

I booked a flight ticket for my family with spicejet, the travel date is supposed to be in july 5 but due to covid situation the flight is cancelled by spicejet and informed us that the flight is cancelled and the amount is saved with them as credit shell and we must travel within march 31, 2021.

I approached the customer service and requested them to either refund or extend the validity up to one year from the proposed date of travel, but they are denying both. I further escalated the issue to nodal officer of the same company, the response is same.
My pnr number is zi1jjh.

My bage is damage it is not repair

I had booked a ticket on the flight sg 501 from ahmedabad to coimbatore for 3rd june, but due to some issue the flight was cancelled. The following are the booking detail: pnr - yi8qnh
Name - siddharth kumar singh.
The flight company has not returned the booking amount, they are carrying it forward in the credit shell, but i wont be travelling in spice jet ever again. I want refund in my account. Even the policies say that...

I had booked two flight tickets in spice jet from mumbai to durgapur for 4th july 2020. But was informed by spice jet about flight cancellation. Inspite of repeated followup on mail, spicejet is not refunding back my money and asking to adjust in next booking with the condition that at least one passanger must be same and validity is match 21. Pnr no. Is h55t5l.

Respected sir,
My name is veena kartik i booked a ticket in spicejet dated 1.7.2020 and return 7.7.2020 now due to covid issue the flights cancelled and the trip was also cancelled and now when am asking refund of 5000 something that i should receive the customer care of spice is purposely not providing my refund even well aware of this amid covid -19. Kindly i request you to take action against the spicejet airline please do the needful so that i can get my refund at the soonest pnr (Ygj6xn) and also in the tickect they have mentioned refundable in both round trip. Mumbai - madurai, madurai - mumbai. Travel date - 1.7.2020 and return by 7.7.2020

I have registered complain since 15.04.2020 and sending regular reminder on this platform, but till date i have not received my refund amount of pnr no:p8nk5c, therefore, i once again and again request you to refund the amount immediately.

Had booked spice jet flight from mumbai destination chennai for 1st of july, for me and my 3 other family members. Pnr-lfbjkn.

Though the flight was cancelled, we request you to fully refund the booking amount to the primary bank account from which the transaction was done.

But the customer care replied that they are not going to process any refund and hold the amount in their credit shell. And we should use the amount for our next travel plans.

Due to the ongoing pandemic situation we don't have any travel plans in the immediate future to utilize the credit shell.

Despite of conveying our horrible situations, such action taken by a renowned group like spice jet is quite unethical.

I wish immediate support on this.

I had a call from Spicejet airlines, HR briefed
about airlines executive work and they told to pay registration fees 2500rs, after payment done she told to wait for confirmation letter then after 15days, she asked to pay 6970rs for uniform fees and to send screenshot through mail then only you will get offer letter. We paid amount and sent screenshot to them. After few days i didn't receive any mail, whenever i call and massage to them no response from them and few days letter the send mail by confirming u placed for Chennai airport, You will get a offer letter once u deposit security amount rs. 9750 for accommodation, then we will send uniform to your residential addres.
So I asked them to send uniform first then we will pay remaining amount but they didn't listen to our words,
Then I asked them to send account details.
HR SENT ACCOUNT DETAILS of spicejet. We verified account details in bank, it's not showing any account holders name and also the account availability is closed when I asked regarding this to HR, she didn't respond to this.

So i kindly request you to help me to get refund amount, which I paid total amount rs 9470 for both registration fees and uniform fees .

I have booked ticket by spicejet to travel to jammu from mumbai and back. Travel dates april 4, 2020 to april 11, 2020.
Since the lockdown happened all he flights got cancelled.
As per the guidelines of government of india full refund has to be given by all airlines for the flights booked for the lockdown period.,
i had sent several e-mails to spicejet in this connection with no reply from any responsible.Personnel.
Whom i have to contact for the followup.
Do i really need to followup for such matter and the details of payments are already with you and refund for the same should be automatic without any followup from our side.

Is this the way a corporate company functions without helping resolving the customer grieveances.

Please without any further delay refund the full amount paid in our account.

My ticket details are:
pnr: QD48QG, MIGDSE, MDVC2A
passenger;
1. Jinesh shah
2. Rajesh shah
3. Purvi shah

amount: rs. 43434.00

kindly confirm the refund on my e-mail
[protected]@gmail.Com
[protected]@mail.Com

jinesh shah
rajesh shah

I have booked a flight from chennai to goa for 1st july 2020 which got cancelled and the booking amount was returned in the form of credit shell. I again booked a flight from chennai to hyderabad which got delayed by 6:30 hours, which was informed to me 12 hrs before flight departure. I tried cancelling ticket as i would miss my connection flight from hyderabad, however no one was responding on customer service center. Finally after 10-15 calls it got connected and they cancelled and again provided credit shell. There is no use of credit shell for me as iam not going to do any future bookings with spicejet. So requested spicejet to refund the amount in bank account. Other airlines like indigo provides refund/ flight modification faculties. Moreover no proper intimation is given regarding cancellation/delay and the same is done just before few hours of departure. Please register this complaint against spicejet ticket cancellation and refund policy.

Regards,
Sajesh k v
Chennai to goa pnr - jbt4qj
Chennai to hyderabad - k6e2wl

Dear sir
I am booking my friend and my ticket but spicejet not given me, any refund in lockdown period.
I will mention all ticket details below
Date-:24/03/2020
(1}name-:arvind kumar
Pnr-:mgvi2u
Date-:24/03/2020
{2}name:-vivek kumar;ram prabhesh yadav;ashok kumar
Pnr-:s6327l
Date-:31/03/2020
{3}name-:santosh kumar yadav
Pnr-:j6qg3v
Date-:10/04/2020
{4} name:-barjesh kumar
Pnr:-ugcffk
Date-:10/04/2020
{5}name:-pawan kumar gupta
Pnr:-md1zmt
Date-:10/04/2020
{6} name:-santosh yadav
Pnr:-ieidva

Airlines denying for refund for flight cancelled due to covid-19. I want my money back but grievance dept, nodal officer all are denying for refund. My mail id is [protected]@gmail.com