SpiceJet Complaints & Reviews

To the author,

1. Nobody has a duty to respond to anonymous or to indefinite complaint.

2. Nobody, except the passenger and staff of the air carrier, can see the reservation - PNR.
After the flight is completed or the flight is cancelled the air carrier removes PNR in the archive.

3. So, in order to conclude, is a passenger eligible for refund or compensation,
until the processing the case further, kindly attach in visible form for the public:-

3.1.
- primary full reservation : PNR and relevent invoice or bank extract

- e-ticket in full,

- boarding pass, if you the passenger owns

- BAG TAG, which was issued during check-in procedure, if the dispute relates to damaged or missing baggage.

3.2. Notification of the cancellation or the explanation regarding the notification on the cancellation with date / time and valid source of such notification .

3.3. Each complaint of passenger and, which had to state

- date (server or email program),

- your name, address, email,

- name, address (IDs) of the air carrier, if known,

- your explanation regarding the reason of the refund / compensation

- your exact request,

if passenger wants to process with the claim at this site.

4. The attached reply of the agent of the air carrier, if the passenger had got such reply,
in .txt or .html format in the form of the extract from email program.

4.1. Property damage report or PIR, if the dipute relates to the danage baggage.

The duty of the air carrier to process with the request on refund or the compensation within 7 days, maximum 21 days, following
- correct notification of the cancellation or
- complaint of the passenger (of the payer) or
- date of PIR .

Failure to do so in time is a reason to initiate a case before the Department General of Civil Aviation (DGCA) of ministry of civil aviation in your state of India, or
to fill the civil suit before the district court in the state of the residence of the passenger or elsewhere, depninf upon air carrier origin, origination airport, destination airport.

The legal assistance can cost from ~6000 rupees, plus government fees of 100 or 2000 rupees,
before the customers court or before the district court in the state of the residence of the passenger.

The procedure before DGCA is free, upon you chose the legal professional for presentation.

It is unclear without the above documents is the passenger eligible to claim anything.

You can send the above ALL requested documents to email < aryan(at)vivaldi.net > for the preliminary evaluation. Failure to do so or failure to submit them later than in 15 days, can make the claim invalid.

Regards,

sr manager for ICAO / IATA irregulations matters,
Aryan engineers Ltd
email < aryan(at)vivaldi.net >

To author Mr. Gautam Chand

1. Where is e-ticket or PNR O54C5Y along with invoice in full?
Was e-ticket issued or not?

2. It is unclear from your text, when is notification on the cancellation of the flight.

3. It is unclear from your text, what do you want in figurues and currency.

4. Where is the text of your complaint addressed to the air carrier?

Nobody has a duty to provide a legal assistance without charge,
upon stated in the contract, signed between the passenger and the air carrier or their travel agent.

Please clarify, if you want proceed with your public complaint further at his site.

Regards.

sr manager for ICAO / IATA irregulations matters (Asia and Europe)
Aryan engineers Ltd
e--mail to < aryan(at)vivaldi.net>

How your personal rights have been affected by anyone?