SpiceJet Complaints & Reviews

Hello team,

I have been trying to follow up with you for my refund amount since december 2018. Firstly i was misguided by your representatives and told that i will not be given any more than 3600 (Approx) as a refund for a last minute cancellation due to an extreme medical emergency.
It is only when i spoke to my agent company for the refund i was told that the airlines refund full for such genuine situations. This is unfair. All i have been requesting since then is an explanation and refund relating to my ticket.

Pls can you get someone to reply at the least? I have also escalated the same to the appellate and nodal office but no luck yet.
Pls dont test peoples patience or take them for a fool. It is unfortunate to know that the airlines would try not to refund money to people who have a genuine reason for cancellation.

Very inhuman, insensitive; and unprofessional.

Pnr as mentioned in the subject line. Pls take note and pls respond asap. I would be grateful.

I had booked a flight on 12 mar 19. Flight no-sg 658/ sg 580, pnr - lbspqg flight date 20 apr 19. Due to cancellation of flight and non availability of rebook flight i had cancelled my flight on 04 apr 19. But till now i have not received my refund of flight. I am requesting the consern authority to have a look on my complaint and request to solve as soon as possible.

Regards
Dusmanta das
A passenger of your flight.
Thanks.

Below is the mail communication when i asked for compensation after getting worst service from spicejet

—

From: piyush dhyani
Date: fri, apr 19, 2019 at 5:55 pm
Subject: re: complaint!! Bad service, seeking compensation
To: spicejet customer relations
Cc: laxmi. [protected]@gmail.com, [protected]@gmail.com, [protected]@yahoo.com

The last thing you can do is just hope because neither will i nor will recommend anyone else to travel with spicejet.

Not at all thankful..

Piyush dhyani

On fri, apr 19, 2019 at 2:13 am spicejet customer relations wrote:
Dear sir,

Greetings from spicejet.

This is with reference to your trailing mail.

We regret to note your disappointment in this regard, we would not be in a position to revise the compensation.

Despite your experience, we do hope that you will give us a chance to serve you again on board.

Thanks & regards,
Rohit dhamija,
Customer experience, spicejet ltd
321 | udyog vihar | phase iv | gurgaon - 122016| india
E-mail: [protected]@spicejet.com
W: www.spicejet.com f: facebook.com/flyspicejet t: @flyspicejet
Download the official spicejet app at google play store and app store

— original message —
From: piyush dhyani [[protected]@gmail.com]
Sent: 15/4/2019 10:47 am
To: [protected]@spicejet.com
Cc: laxmi. [protected]@gmail.com; [protected]@gmail.com; [protected]@yahoo.com
Subject: re: complaint!! Bad service, seeking compensation

Hi rohit,

Acceptance of voucher shows that you have solved my concern and i am satisfied with your service. But in actual, it's incorrect.

If you can't give me a genuine compensation then keep your vouchers with yourself as they will be useless for me because after your response i am not at all interested travelling with spicejet anymore.

Also spare sometime to go through attached compensation document and try to learn how to please your customers.

Not at all thankful.

Piyush dhyani

On fri, apr 5, 2019 at 4:53 am spicejet customer relations wrote:
Dear sir,

Pnr: mb95sw

Greetings from spicejet.

This is with reference to your trailing mail.

We have reviewed upon your concern, however we would not be in a position to revise the compensation, please share your acceptance so that we can issue the voucher.

Escalation matrix: http://[protected]@spicejet.com

Despite your experience, we do hope that you will give us a chance to serve you again on board.

Thanks & regards,
Rohit dhamija,
Customer experience, spicejet ltd
321 | udyog vihar | phase iv | gurgaon - 122016| india
E-mail: [protected]@spicejet.com
W: www.spicejet.com f: facebook.com/flyspicejet t: @flyspicejet
Download the official spicejet app at google play store and app store

— original message —
From: piyush dhyani [[protected]@gmail.com]
Sent: 3/4/2019 11:29 am
To: [protected]@spicejet.com
Cc: laxmi. [protected]@gmail.com; [protected]@gmail.com; [protected]@yahoo.com
Subject: re: complaint!! Bad service, seeking compensation

Hi rohit,

Thanks for the compensation you offered but sorry to say that i don't want these coupons.

I wrote this mail to make you understand the discomforts a customer face whenever this kind of incident happen. This is not the first time when we have come across this situation but the only difference is that the flight was different.

It was happened few months back when my brother faced the same issue with jet airways. He went to the airport and made a complaint, not only the tickets were given by jet airways but the compensation of the same amount had been received by him (Which is more than 10, 000 in our case). He just asked for the ticket but due to the inconvenience he faced, jet airways offered him compensation also.

This is what any renowned airlines will do whenever such incident happen with their customers. Customers should be treated as an asset and not be taken for granted.

If still you are not ready to give us genuine compensation then sorry to say that you can consider this as the first and last time we traveled with spicejet.

Regards
Piyush dhyani

On wed, mar 20, 2019 at 12:47 pm spicejet customer relations wrote:
Dear sir,

Pnr: mb95sw

Greetings from spicejet.

This is with reference to your trailing mail.

Concerning the delay of the departure time of your flight, we would like to take this opportunity to apologize for the inconvenience caused.

Please be assured that spicejet takes on-time performance seriously and is concerned about every disruption in our day to day operations.
Please note that the flight schedules are subject to change and regulatory authority approvals.

Please be informed that the flights are rescheduled, cancelled, delayed, and diverted to other fields in air transport sector due to operational reasons and regulatory directions. They accordingly form a part of its terms of carriage.

Spicejet makes all reasonable efforts to ensure timely operations of its scheduled flights. However, due to some unforeseen circumstances a delay or cancellation of its scheduled operations may result.

Though our apologies won't ease the discomfort you have faced due to lack in service from our end; to soothe your experience we would like to offer you with a service recovery voucher of inr 1, 000 per person for your next travel with spicejet. Kindly provide your acceptance so that we can share the voucher details in our next correspondence.

Despite your experience, we do hope that you will give us a chance to serve you again on board.

Thanks & regards,
Rohit dhamija,
Customer experience, spicejet ltd
321 | udyog vihar | phase iv | gurgaon - 122016| india
E-mail: [protected]@spicejet.com
W: www.spicejet.com f: facebook.com/flyspicejet t: @flyspicejet
Download the official spicejet app at google play store and app store

— original message —
From: piyush dhyani [[protected]@gmail.com]
Sent: 14/3/2019 3:52 pm
To: [protected]@spicejet.com
Cc: laxmi. [protected]@gmail.com; [protected]@gmail.com; [protected]@yahoo.com
Subject: complaint!! Bad service, seeking compensation

Hi,

On behalf of me and my wife, i am writing this email to bring to your notice about the problem we faced on 4th march 2019. On 4th of march we had a connecting flight (Flight no: sg 2328) from dehradun to mumbai (There was 1 hour layover in delhi).

This flight was suppose to take off from dehradun at 7:30 pm but got delayed due to some operational issue and the new scheduled time was 10:10 pm. It was intimated in the afternoon around 3 pm so it was next to impossible for us to board the connecting flight from delhi to mumbai which was scheduled at 9:30 pm.

We called your customer care and asked for a direct flight from dehradun to mumbai but they said no flights are available and the only option was left with a connecting flight on next morning 6:30 am. They even refused to provide any accommodation facility for the whole night as we were about to reach delhi at around 11 pm and the next flight was at morning 6:30 am. When we complained about this, they told us to write an email to you and conveyed that you will be going to revert with in next 24-48 hours.

Things went worse when we came to know during check-in process in dehradun that the new flight connection don't have through and though check-in facility, which means we have to collect our baggage in delhi and again need to do check-in in delhi for the next flight. As the airport lounge don't allow any passenger without boarding pass and your ticket window was going to open at 2 am. Hence we waited in open area till we received boarding pass for delhi to mumbai. We finally got entry in airport lounge after 2:30 am where we hardly get time to relax as we need to board the flight at 6:30 am.

This was not the end of story, again due to some operational issue flight took off at 7:10 am (40 mins late than expected departure) and we reached mumbai after 9:30 am. We were so tired and late that no other option left for us other then to take a leave (Loss of pay) on tuesday i. E. 5th march 2019.

This was so ridiculous on your part that neither any accommodation nor compensation was given. We literally felt like harassed by you people. You will not believe we landed delhi at 11:15 pm and till morning 6:30 am we were waiting for our flight. You can imagine we both had to attend the office on that day and we did not had a proper nap even.

The total cost we bear was around inr 10, 000 (This excludes the harassment we faced alongwith the doctor fees and medicines as we fall sick after reaching mumbai). You can see the bifurcation below:
Loss of pay for piyush dhyani: 4000
Loss of pay for laxmi laxmi: 3000
Amount paid at airport lounge:[protected] per passenger)
I hope you will consider our problem as a genuine one and will provide us compensation accordingly.

This was our first and hope the last time (Based on your response) with spicejet as it was a nightmare for us. Whole night we were awake like an owl.

Passengers detail:
Mr. Dhyani piyush (Age 34)
Mrs. Laxmi laxmi (Age 32)

You can find all the tickets and notification attached for your reference.

Awaiting for your response.

Piyush dhyani
[protected]

I had a booking from guwahati to vishakhapatnam, and my fight was scheduled under single pnr.

Out of which two flights were shows one from guwahati to kolkata and another from kolkata to vishakhapatnam.

My kolkata to vishakhapatnam was cancelled without any valid reason.

Such crucial time now only one route was cancelled, and no notice of refund.

I would request a immediate action on the scene.

I have booked a ticket on spicejet for the month of july 2019,
I have paid full amount
And provided my company details as well,

However on demanding a gst invoice through atleast 4 email reminders,
I have received a mail from customer relation stating:

"please note that currently spice jet is not issuing gst invoice."

How is it possible? I ought to get a gst invoice.

I had booked air ticket with SpiceJet on 26th March 2019 for Mumbai - Delhi Sector in my wife's name (Mrs. Namita Dey) in SG-158 for travelling on 10th April 2019 evening. I had also booked window seat being Seat No. 18F by paying the applicable charges for booking the said window seat.

On 8th April 2019, at about 1354 HRS, I received a call from[protected] in my registered mobile number, being [protected] (registered with SpiceJet while booking the flight), from a person identifying himself calling from SpiceMax and after confirming the details, he requested me to avail certain facilities like priority check-in and boarding, free meal services and preferable seat with having extra leg space and to pay Rs. 899/- for these facilities. As I had already booked the seat by paying extra amount, I was reluctant to avail such facilities by paying additional amount of Rs. 899/-. As I was not agreeing to his request, he went on insisting me to avail the said facilities, which subsequently turned to a demand from his side followed by an argument with me. It is needless to mention that my wife Mrs. Namita Dey while travelling to Mumbai from Delhi on 14th March 2019 also booked SpiceJet Flight in the evening and I had availed the said SpiceMax facilities by paying Rs. 899/-, but I did not get the service as assured by the person calling from above mentioned landline number on 12th March 2019 calling at 1352 HRS. Hence, this time I did not avail the said facilities on 10th April 2019 and this was communicated to the person concerned (male) on 8th April 2019 over the conversation with him. As I repeatedly refusing him to avail the facilities under SpiceMax Scheme the representative concerned over the phone speaking on behalf of SpiceMax started abusing and threatened that he will ensure that my wife would not be able to travel on 10th April 2019 in SpiceJet Flight. I did not take his such threatening seriously and being a top executive of Reliance Power Limited, I became busy in some other important meeting and therefore, I did not lodge any complaint in this regard.

To my surprise on 9th April 2019 at about 1127 HRS, I received a sms in the aforesaid registered mobile number [protected] from VKSPICEJ confirming me that I had checked out my journey for PNR No. F4EM4Y followed by another two sms. I am attaching the screenshots of all the three messages. Simultaneously, I have also received email about the cancellation of my wife's journey to Delhi from Mumbai on 10th April 2019 in SG-158.

I have not shared the details of the booking of the aforementioned SpiceJet Flight with anybody else. Hence, as I have not cancelled the booking as per the sms and email attached, it is not possible for any other person to access from any other email to cancel the aforesaid flight ticket through SpiceJet Website. I presume and am confident that the aforesaid air ticket booked in SG-158 (PNR No. F4EM4Y) was cancelled by the person from SpiceMax who called me on 8th April 2019 at 1354 HRS and threatened me over my mobile registered with SpiceJet while booking only to harass me as I have not agreed to his request. Because he is the only person who has all the details of my wife's journey on 10th April 2019 in SG-158.

I have suffered huge loss, not only did I not get the full refund as the same was done at your end without my knowledge, but also, I have to pay nearly Rs. 9000/- for booking another air ticket through Indigo Airlines (as I have lost all faith and trust on SpiceJet). It is needless to mention here that I am frequent flyer of SpiceJet during my personal as well as official tour to anywhere in India in addition to availing the facilities by Jet Airways, Indian Airlines and Indigo.

I, therefore request you to immediately investigate the matter internally and apprise me the actual reason for cancelling the flight ticket, being PNR No. F4EM4Y in SG-158 on 9th April 2019 morning at about 11 am for journey on 10th April 2019. I have conveyed this incidence elaborately with my office colleagues and my office management as well as my friends requesting them not to avail air ticket through SpiceJet. In addition to the same, I have already advised my advocate to approach Consumer Forum. If I do not hear from you by end of this week, I am also going to report the incidence for publishing in all national newspapers, including making written complaint to Ministry of Civil Aviation, DGCA, Airlines Associations and Airlines Passengers Associations, in addition to lodging FIR in Police Station. I also draw your attention that I am former Senior Executive of Airports Authority of India and Mumbai International Airports Pvt. Ltd. (MIAL). Although I have lodged a complaint formally through email from my email id [protected]@gmail.com addressing to [protected]@spicejet.com on 11.04.2019, but till date I have not received any response to the said complaint.

Today i had my flight from kolkata to hubli, it was through bangalore. While check in, when i asked if i get my luggage directly in hubli, the ground staff told me that there is no such facility like that, if you want your luggage to reach you directly in hubli you need to pay rs 1200 per person, as myself and my son were travelling, i had paid rs 2400. When i told her the person who travelled yesterday, got their luggage directly in hubli, without any payment. Her answer was like 'i dont know about that'.
After reaching hubli, the regular travellers from kolkata to hubli asked me why you paid unnecessarily, as he had travelled yesterday in the same flight, and he got the service without any payment.
Now, i would like to know why such kind of confusions with the passengers. And why the payment has taken from me??? I am also attaching my boarding pass along with the payment receipt.
Please clarify the same.

My flight was scheduled to departure on 16 april at 1730hrs from hyderabad to kolkata (Flight sg751) but you rescheduled it to 2005 hrs. Now i have a train to catch at 2300 hrs from howrah. And since you sent me the message at 9 p. M. Today, i can't even cancel the flight because less than 24hrs are left to departure. Don't you have any concern about customer's time or money? Now neither we can even cancel the flight nor catch the flight to catch the train on time. Now tell me what should we do?

Dear Spicejet Team,
This is to bring to your notice the problems that i faced due to the flight delay of spicejet that i had booked on dated April 12, 2019 from Patna Airport to Ahmedabad Airport. My flight no. Was SG-955, PNR No. PGWDUH. I had booked the flight in emergency to reach ahmedabad. But the flight was much delayed i.e. 10 hours and 50 minutes. I tried many times to contact customer care but it was all time busy. I even tried to cancel my booking online but your system did not allow to do that even. That led to the loss of an amount of Rs. 4978.
Now i spicejet to refund my full amount without delay. In case of you are not responding and not refunding my amount, i will have to move further.

Expecting a positive and expected response from your side.

Regards
Deepak Mishra
E-MAIL ID: [protected]@yahoo.co.in

Date of incident: 15 th april, 2019
Flight number: sg-3578

Incident happened in flight travelling from hyderabad to shiridi

Incident: my father is physically challenged. We got seat number 5. Since my father could not walk, we requested a fellow traveler seated on seat 1. Though the traveler is ready to accept the request to switch the seats, the air hostess was rude, stating the seat exchange could not be done.

Desirable resolution: prioritize few front seats (At least one or two) for physically challenged and for people difficult to walk.

I had a flight on 11th apirl and the airlines cancelled it due to some technical issues and when i called to customer service one girl picked the call and she told me that she is booking my connecting flight from Ahmedabad to mumbai at 5.30 am to 6.30 am and from mumbai to delhi she said it is 6.45am to 8.55 am but when I reached to airport i saw that she booked flight from mumbai to delhi is 6.45 Pm to 8.55 pm first of all i want to tell you that according to indian airlines after noon the time will count as 13 14 it means in ticket there should be 18.45 and i was never confused but in ticket it is as 6.45 Pm and because of that i had to wait for more than 12 hours and I missed my interview which was scheduled in delhi its really impact me financially and mentally.
I want a refund for this

Hi,
I'm travelling to Hyderabad Via Kolkata From Dibrugarh Flight SG 3320 and SG 752.While receiving the Boarding Pass my Luggage which I was suppose to take it in Flight it was over weight I requested for resolution So the Young Male Executive was Behaving well but the Female Executive was Very rude She don't know how to talk with passengers.She must be trained again for Customer Service.it was around 02:00 pm today 14th April.i don't know Airlines will trained her again but in Future I will think twice before Booking in SpiceJet.
Thanks
Dev

I have booked my ticket online through skyscanner and all process were completed and money is deducted from my account, but i did not receive my up & down ticket yet. The details are the following.

Name of the passenger: baby joseph/ female/dob: 5/10/1957
Passport no. Z2329549
Registered phone no.[protected]
Registered email: [protected]@gmail.com

Booking details
Date of travel - male to kochi - 18th may 2019 [saturday}
Kochi to male - 7th june 2019[ friday]
Booked date - 12th april 2019 - time - 14:22

Amount paid through mastercard of sib bank -
Please consider this as urgent and kindly send my tickets

Your faithfully baby joseph

I travelled from Muscat to Ahmedabad on 2nd April 2019 by Flight SG 062. Unfortunately I could not get my luggage after reaching Ahmedabad. Spice Jet staff informed that due to safety reasons luggage of 30-40 passengers was offloaded at Muscat airport.
I filled up the Baggage Irregularity Report given by Spice Jet Team which is attached herewith.

Finally I got my baggage on 4th April 2019. Due to this delay in getting my baggage I had to purchase required clothes since I was on business trip and had Inspection on 3rd & 4th April. I did purchase of Rs 5889 and have attached herewith.
Please reimburse this amount.

My father who is an elderly man (Age 70+) boarded the spice jet plane yesterday from dubai to delhi on flight sg12 with a connecting flight sg8623 from delhi to bhopal, missed his later flight due to some operational delay in the earlier one.

This is seriously very disappointing that despite doing nothing wrong he is going through so much of trouble and pain.

I requested spice jet staff/management to please contact him on 91xxxxxxxxxxxx and assist him with his requirements to stay at the airport till he gets the other connecting flight to bhopal but till date no response from their end.

Indian civil aviation ministry to please take some strict action against the airline and please assist us in this matter.

Thanks

I want to know about my refund status. I booked 4 tickets in the name of mr. Arup guchhait, mrs sharmistha guchhait, devarshi guchhait & rajarshi guchhait from bagdogra to kolkata on 02.04.19, flight no sg 579, pnr no sd8rtd.
The flight was cancelled from your end.
One representative called me to know if i will take another flight or refund.
I answered to make refund.
But till now i couldn't understand the status of refund.
Please do the needful as soon as possible and send me the details.
Thank you.

I booked a flight for 7:50 am on 12th april 2019. The transaction got processed and i recieved the confirmation message from my bank about the tranfer of money to spice jet. However, i didnt receive any booking confirmation or booking number or e-ticket from spice jet. They have looted my 5, 700 rupees without any accountability.

When i contacted your customer service, i was made to wait for over 20 mins and yet call wasn’t attended. No reply for e-mail even after 24 hrs. I called the customer care next day and again same issue, no one attends the call, only the voice over saying ‘all customer care executives are busy’ gets played!!

I was travelled in spicejet flight no. Sg 939 on 12th apr'2019 with pnr no. Z8egtf from srinagar to delhi. My luggage sg no. [protected] and seq no. 0047 was allotted to me during said journey. On reaching at delhi i found that my luggage was found in shabby condition and also wet everything in the bag. It shows clear that spicejet staff is not taking care of language of the passengers. Resultantly my things available in the bag damaged. Thereafter i approached a counter of spicejet situated near no. 8 at 1445 hours but there were no any positive response received. I shown my luggage at the said counter but they didn't help for anything. Lodge my complaint this regard immediately.

I headed the counter exact 6.4, exact 46 min before my flight timing... That was 6.50. Then i said tht i sud go to last counter... Then it was 6.5 starting exact... The evidence can be cheked in the airport camera.. Despite the staff refused to take me in saying gaye closed.. The genuinity of time is just that i was showing my iphone’s time.. Which is considered world wide standard.. I repeatedly shown her the timing and requested till 5 min till it beacame 6.6.. But no use.. She refused saying i called before that where were u..
Can something be done towards this rulism which these staffs are following barring the rules..
Shobha singh
Mum patna
6.50 flight time
[protected]

This is the worst experience with spicejet.. I had my flight sg 741 to kolkata today from bangalore.. Initially the flight was at 7.20pm, then we got a msg saying it got rescheduled to 1am. After we reached airport, these counter guys told that flight is already full, they can't accommodate us in this flight..in midnight waiting in the airport, that too we had all our bookings in kolkata.. All our plans got cancelled because of this thing.. U guys don't understand the value of time or what. Finally we got a morning flight as an option.. Sleepless nights.. Thanks to spicejet.. Not going to book spicejet flight in my lifetime..