SpiceJet Complaints & Reviews

Was charged 400 rs per kg for excess hand baggage since hand baggage included laptop bag n food carried that was yo be consumed during the layover.
You can't carry sweets n other eatables because the aircraft cannot take that weight, but you can buy triple or even five times the weight of sweetmeats after check in from the airport stores. The aircraft can carry that extra luggage!!!
This was while flying from coimbatore to...

I am raising this complain of behalf of my relative dr palash bandyopadhyay and family. They have purchased a spicejet ticket for 19th of feb from kolkata to silchar. Flight no: sg 3213 (Pnr no: ebvumd). Departure time was: 6:10 am. Another pnr number was: yyhu9j.

Total there were 3 tickets. Seat and meals were pre-booked. Seat no were seat 2a, 2b and 3a. After reaching the counter well before time, there boarding pass were...

I booked a spicejet flight sg745 from kochin to bangalore for 21st april 6.15am on 5th april. And they didn't inform me that they had cancelled this flight and i came to know this only on 20th april when i tried to do webcheckin. Now on this last min i had to pay 3times fare to book another flight (Air asia). Actually this calls for a compensation as its mistake of spicejet team who failed to informed traveller and caused this extra loss....

Hello team,

I have been trying to follow up with you for my refund amount since december 2018. Firstly i was misguided by your representatives and told that i will not be given any more than 3600 (Approx) as a refund for a last minute cancellation due to an extreme medical emergency.
It is only when i spoke to my agent company for the refund i was told that the airlines refund full for such genuine situations. This...

I had booked a flight on 12 mar 19. Flight no-sg 658/ sg 580, pnr - lbspqg flight date 20 apr 19. Due to cancellation of flight and non availability of rebook flight i had cancelled my flight on 04 apr 19. But till now i have not received my refund of flight. I am requesting the consern authority to have a look on my complaint and request to solve as soon as possible.

Regards
Dusmanta das
A passenger of your flight.br...

Below is the mail communication when i asked for compensation after getting worst service from spicejet

—

From: piyush dhyani
Date: fri, apr 19, 2019 at 5:55 pm
Subject: re: complaint!! Bad service, seeking compensation
To: spicejet customer relations
Cc: laxmi. [protected]@gmail.com, [protected]@gmail.com, [protected]@yahoo.com

The last thing you can do is...

I had a booking from guwahati to vishakhapatnam, and my fight was scheduled under single pnr.

Out of which two flights were shows one from guwahati to kolkata and another from kolkata to vishakhapatnam.

My kolkata to vishakhapatnam was cancelled without any valid reason.

Such crucial time now only one route was cancelled, and no notice of refund.

I would request a immediate action...

I have booked a ticket on spicejet for the month of july 2019,
I have paid full amount
And provided my company details as well,

However on demanding a gst invoice through atleast 4 email reminders,
I have received a mail from customer relation stating:

"please note that currently spice jet is not issuing gst invoice."

How is it possible? I ought to get a gst invoice....

I had booked air ticket with SpiceJet on 26th March 2019 for Mumbai - Delhi Sector in my wife's name (Mrs. Namita Dey) in SG-158 for travelling on 10th April 2019 evening. I had also booked window seat being Seat No. 18F by paying the applicable charges for booking the said window seat.

On 8th April 2019, at about 1354 HRS, I received a call from[protected] in my registered mobile number, being [protected] (registered with...

Today i had my flight from kolkata to hubli, it was through bangalore. While check in, when i asked if i get my luggage directly in hubli, the ground staff told me that there is no such facility like that, if you want your luggage to reach you directly in hubli you need to pay rs 1200 per person, as myself and my son were travelling, i had paid rs 2400. When i told her the person who travelled yesterday, got their luggage directly in hubli,...

My flight was scheduled to departure on 16 april at 1730hrs from hyderabad to kolkata (Flight sg751) but you rescheduled it to 2005 hrs. Now i have a train to catch at 2300 hrs from howrah. And since you sent me the message at 9 p. M. Today, i can't even cancel the flight because less than 24hrs are left to departure. Don't you have any concern about customer's time or money? Now neither we can even cancel the flight nor catch the flight...

Dear Spicejet Team,
This is to bring to your notice the problems that i faced due to the flight delay of spicejet that i had booked on dated April 12, 2019 from Patna Airport to Ahmedabad Airport. My flight no. Was SG-955, PNR No. PGWDUH. I had booked the flight in emergency to reach ahmedabad. But the flight was much delayed i.e. 10 hours and 50 minutes. I tried many times to contact customer care but it was all time busy. I even...

Date of incident: 15 th april, 2019
Flight number: sg-3578

Incident happened in flight travelling from hyderabad to shiridi

Incident: my father is physically challenged. We got seat number 5. Since my father could not walk, we requested a fellow traveler seated on seat 1. Though the traveler is ready to accept the request to switch the seats, the air hostess was rude, stating the seat exchange could not...

I had a flight on 11th apirl and the airlines cancelled it due to some technical issues and when i called to customer service one girl picked the call and she told me that she is booking my connecting flight from Ahmedabad to mumbai at 5.30 am to 6.30 am and from mumbai to delhi she said it is 6.45am to 8.55 am but when I reached to airport i saw that she booked flight from mumbai to delhi is 6.45 Pm to 8.55 pm first of all i want to tell...

Hi,
I'm travelling to Hyderabad Via Kolkata From Dibrugarh Flight SG 3320 and SG 752.While receiving the Boarding Pass my Luggage which I was suppose to take it in Flight it was over weight I requested for resolution So the Young Male Executive was Behaving well but the Female Executive was Very rude She don't know how to talk with passengers.She must be trained again for Customer Service.it was around 02:00 pm today 14th April.i...

I have booked my ticket online through skyscanner and all process were completed and money is deducted from my account, but i did not receive my up & down ticket yet. The details are the following.

Name of the passenger: baby joseph/ female/dob: 5/10/1957
Passport no. Z2329549
Registered phone no.[protected]
Registered email: [protected]@gmail.com

Booking details
Date of travel...

I travelled from Muscat to Ahmedabad on 2nd April 2019 by Flight SG 062. Unfortunately I could not get my luggage after reaching Ahmedabad. Spice Jet staff informed that due to safety reasons luggage of 30-40 passengers was offloaded at Muscat airport.
I filled up the Baggage Irregularity Report given by Spice Jet Team which is attached herewith.

Finally I got my baggage on 4th April 2019. Due to this delay in getting...

My father who is an elderly man (Age 70+) boarded the spice jet plane yesterday from dubai to delhi on flight sg12 with a connecting flight sg8623 from delhi to bhopal, missed his later flight due to some operational delay in the earlier one.

This is seriously very disappointing that despite doing nothing wrong he is going through so much of trouble and pain.

I requested spice jet staff/management to please...

I want to know about my refund status. I booked 4 tickets in the name of mr. Arup guchhait, mrs sharmistha guchhait, devarshi guchhait & rajarshi guchhait from bagdogra to kolkata on 02.04.19, flight no sg 579, pnr no sd8rtd.
The flight was cancelled from your end.
One representative called me to know if i will take another flight or refund.
I answered to make refund.
But till now i couldn't understand the status...

I booked a flight for 7:50 am on 12th april 2019. The transaction got processed and i recieved the confirmation message from my bank about the tranfer of money to spice jet. However, i didnt receive any booking confirmation or booking number or e-ticket from spice jet. They have looted my 5, 700 rupees without any accountability.

When i contacted your customer service, i was made to wait for over 20 mins and yet call wasn’t...