SpiceJet Complaints & Reviews

Hi spice jet team,
My luggage got misplaced and there is no resolution yet.
Flight details: sg8709
Delhi - mumbai - 12th may 2019
Pnr - mely3k

I have been following up with the delhi airport and mumbai airport - t2 staff. Last update that i received is that luggage is not in delhi and its somewhere in mumbai. Request you to resolve this on priority.

I had booked a round about ticket from. Pune bangalore and bangalore pune on 8and 9 but due to some reasons i had to postpone it by a day for that you have charges me 10000/-... Horrible way of looting people... Secondly while returning back to bangalore airport from. Salem by car due to. Heavy traffic we had to. Miss our flight... But we. Tried to call the customer care from 6.30 but there was no response... And we also had no option except to call and try to at least cancel. Our flight... But now at least try to refund some money... Pl be courteous in your reply... Now we have almost lost 25000/- just like that which i think you can understand... Thks expecting a favourable reply...
Pnr bb9u3d

I have sent numerous mails to your team regarding my refund however i am yet to receive even one simple response.
the entire team of spicejet is very ignorant and irresponsible. i have also marked emails to the nodal officers however no response still.
i would appreciate if this complaint reaches a person in your organisation who has the decency to respond.

To
Spice jet

This is to inform you that my wife mrs. Sapna and my kids miss. Anushka & miss. Diya were travelling yesterday from ahmedabad to coimbatore via mumbai pnr no: pgwm8e. She reached mumbai airport terminal 2 by 7.30am &. Connecting flight from mumbai to coimbatore was scheduled at 9.20am, but was delayed to 10.10am.

She asked you ground staff 3 times about boarding, he said we will inform you when the boarding starts. Mr. Souvik (Your ground staff) was allocated at the specified boarding gate. My wife was travelling with two children, when she came from washroom for boarding you staff denied for boarding that gates are closed & none of your staff called her for boarding. Other passengers were also in queue of boarding flight inside gate.
She requested mr. Souvik to let her go as all passengers were still in queue, but he denied and behaved very rudely and just put "cancelled" stamp on her bording pass and didn’t listen a word and walked away saying you are late. Is this the way you people behave with a lady passenger??

Shame on mr. Souvik...!! As per the aviation rules on a silent airport, he should have called on her phone or made an oral announcement as the passenger was already issued the boarding card.

When you expect the passengers to wait for an hour and cooperate when there is a delay in the flight, why cant you cooperate when the passenger is late by a minute, with a valid reason.

Her luggage was sent to coimbatore in the scheduled flight and she had to sit all day long till 7pm at airport to board the next flight.

This is purely harassment.

I want you to take strict action against mr souvik (Ground staff) and send me apology for this otherwise i will take legal action mr souvik & your company.

Expecting a quick and a convincing reply.

Thanks and regards,
Praveen jain,
Coimbatore.
[protected]

I did not receive flight prepond message
Flight-hyd to bhopal
(Pnr):sdlr7a
Flight no-sg 1268
I booked this flight in the morning. If the flight is getting preponed atleast a message is expected. If you cant drop a message i don't know why do you take the number.
Moreover staff is discourteous compared to any other airline i have ever traveled.
Highly disappointed..!!!

Our flight sg-713, booked from kolkata to bangalore has been cancelled nearly two weeks back. I opted for refund instead of rebooking ourselves on another flight and i still haven't got my refund even though it's been almost two weeks. No mails. No messages. Nothing regarding the refund status has been directed to me. I demand immediate action to implement my refund as soon as possible.
Airline pnr: th8y7e

I booked flight from dehradoon to pune dated 10 may 2019 connecting through stop in delhi under pnr bdslxn. While booking it was showing single through check in but at the airport i was refused for through check in of baggage and also was informed that i have to manage on my own to collect luggage and transfer them to another terminal in delhi as spice jet does not offer any inter terminal services either for people or their luggage. So disgusting and unnecessary expenses 😠😡. To top it the flight from dehradoon is delayed and etd keeps moving.

Dear sir,
I purchase first time to fly by spice to jeddah - hyd round trip
By pnr. U9l2wp.. When i change date of my wife booking for other date taht pnr. Kyw2yf paid amount rs.4100/ then i got message your transaction amount paid to spicejet. But your staff informed me to system error we not recieved your payment pay again then again i paid rs.4100 on 9th may 2019 and my bank also informed me that your payment crdited to spice jet.
So first time when i was travelling i am facing this problem now next time i dont want to travel nor recommend others to fly by spice jet..
So kindly look into the matter and refund my amount rs.4100.
Regards.
Salman abdul majeed

My name is r. Subramani, senior manager working in tamilnad mercantile bank ltd., international banking division, royapettah, chennai. I have taken today the morning flight go air at 5.00 am to attend the swift conference at st. Regis, lower parel. Now, my return flight number sg 679 dated 09.05.2019 was delayed for more than 3 hours from mumbai to chennai. So i request you to compensate (Ie. To refund my full journey amount), since my whole plan was collapsed.

Delay in departure of flight sg 8720 from bangalore to new delhi on 9th may 2019 at 10.00 pm due to last minute change in pilot.
Due you understand what does it mean to passengers who have boarded the plane at 9.30 pm & waiting for takeoff till now. The time now is 10.37 pm when i am writing this complaint.
Pls. Let us know what responsibilty spicejet management is going to take for this blunder and the way of compensating the time wasted of passengers.
Reply awaited or else the complaint will be marked to aviation ministry.

I had booked tickets online. The first time i used net banking and the payment was successful. But instead the page didn't load and went back to payment options. Again i had to process the payment for the same tickets this time using my card. And it was billed again. This error resulted in an amount of 8, 754 rupees being deducted twice. I booked these flights 30 mins ago on 9/5/19 from mangaluru to bangaluru.
I kindly request that the extra amount of rs 8754 billed be refunded.

Hi, i had my flight booking on tuesday, 30th april'19 from new delhi to kolkata by sg272. Pnr:if59nk
The flight was delayed by more than 4 hours. After endless calls to customer care numbers, i reached at the delhi airport (T1) to talk to them personally. I asked and requested the spicejet staff on delhi airport to switch me to some other early flight as i had an important exam in kolkata to attend. But of course there was no help form spicejet. After standing for an hour there, i finally convinced them to cancel my flight and refund me the money, which they agreed. Because of this i had to rebook another immediate flight to kolkata which was way too costly. The attendant at the spicejet counter told me, the full paid amount will be refunded in your account within 3-4 working days.
Its been more than 10 days today and there is no sign of refund in my account. I tried to call the all the possible spicejet customer care numbers that exist on their website, none of them was able to connect me to the spicejet executives as usual. I had tried to connect to customer service before also, but its like they don't exist. This is the worst experience i have been to. I am not sure, where to contact for my money, do i need to go airport all over again for this reason. Is this the service and assistance they are providing to the customers. Please help me get my money back as i spent twice the money required for a travel and i am a student.

Deepika sharma
+91-[protected]
Dee. [protected]@gmail.com

Due to some family emergency I wanted to reach Delhi urgently and I booked a ticket for 09.05.2019 9.55pm with Spicejet, it first got prepone to 9.40pm which was manageable but now again postponed to 11.30pm.
11.30???? Are you kidding me really???
I want a solution to this asap (PNR - C88E2M) and moreover after calling us on airport at 11.30 they kept us waiting saying flight has not yet came.
They did not started the boading till 1.30
I finally boarded the flight at 2AM
It is absolutely not fair to delay the flight by 4 hours.
Flight was suppose to be taken off at 9.40 initially that's why I booked but it flew at 2 and I reached home at 5
I sincerely request you to take strict action and help me with the loss
This is not fair to keep your customers waiting, even the services are so slow

I booked a ticket without login for the following detail:

Name-rajeev ranjan

[protected]@gmail.com

Contact no-[protected]

I payed rs 3238 with my paytm wallet.

Payment was done but i didn’t get the ticket.

Here are the transaction details:

For spicejet order #[protected]

Transaction id [protected]

Help me please.

What should i do?

I travelled by sg016 on 6/05/19 from dubai to ahmedabad. My seat no. Was 22f. I want to bring in your notice that i didnot receive one of my bag. I have already filled babbage irregularity report and they said i will get it tomorrow by the same filght around 5 am. But uptill now i didnot get any confirmation call.. I have called many times but they even dont receive my call... One they took the call and i got irresponsible answers from them that they didn't know abouty bag.. My report no. Is 9711.. I was having valuable in my bag around 50000.

Pnr number : qdb1ud. This pnr number flight of spice jet from ahmedabad to vizag has been cancelled due to boing problem. After re - scheduling we are force to spend nearly 12 hours in mumbai. We are senior citizens with hypertension and diabetes. We can not stay so long near the waiting hall so we demanding the airlines people to provide lounge service at the cost of airlines. We came all the way to ahmedabad airport to meet spice jet office people by them we were advised to send a mail to you. Please considered is a urgent need and do provide the lounge. Thank you

Good evening
This letter is bring your attention regarding flight what i booked for family for 8 th june
I live in jodhpur rajasthan and going to banglore for attend weddings for 8 th june in banglore
I booked in total 18 tickets ahemdabad to banglore and also booked jodhpur to ahemdabad train ticket for catch the flight
Today got message from spice jet for change the flight departure from 6 am from ahemdabad to banglore via chennai which arrive 5:40 pm instant 8am
My all the wedding function for morning is over and that is so important for us
We travel with all senior citizens and kids too.
We need that spice jet make an alternative arrangement with another flight with same duration hrs direct flight or with another flight agency so we can arrive on time in same duration hrs
Due to season price getting hight and this is very hard situation for me and my family. If we book another flight now we have to pay huge amount extra. Their is not at all our fault
Plz make necessary action a soon as and make decisions so me and my family can get relief
Below sent u my ticket copy
Thanks and regards
Manish jain
[protected]
Sumer bhawan
Motichowk
Dabgaron ki gali jodhpur rajasthan
[protected]@hotmail.com

1) we 3 persons travelling from mumbai to delhi on may 07, 2019 at 07:20 flight sg152. We have corporate booking for meal but staff provide meal at the timing of landing.
2) i was snizzing & ask hot water but staff provide it with meal.
3) we check-in online by paying 350/- after showing window but actually there was no window.

But offcoarse music & seats are better than others.

I would like to let you know the problems i have faced due to the delay of flight maa-vns (Pnr: ueyika) scheduled on 7th may 2019.
This flight delay caused me a year. I was going to appear in an exam for my semesters on 7th may but thanks to spicejet now i have to wait another year for my degree.
I don't know how you people manage to afford such casual behavior towards customers. It was a life event for me and now on i will make sure that no one, from my contact list, at least takes the spicejet.
Yet no apology call from spicejet.
Such a shame.

I am writing to share with you the difficulty i faced while traveling solo with an infant, which has led me to loath spicejet's quality of service and policies.

I travelled with my 11 month old infant last saturday from bangalore to kozhikode. I ended up choosing spicejet despite people warning me against it considering the reputation spicejet has with sudden cancellation of flights being just one among the many issues. I paid around 1500 for the infant's ticket which i am just not able to come in terms with considering the fact that i was not provided any infant friendly service. When i asked for a convenient seat in the first few rows to avoid ear pain in the infant due to pressure difference during take off and landing, i was asked to upgrade to spicemax by paying 1000 extra. My point is, if i even have to buy little extra leg space and a convenient seat in front row, what did i buy the infant ticket for!?. I do not get the choice of a convenient seat, i don't get extra leg space, i have to be stuffed in those tiny seats with a baby all over me throughout the journey inspire of paying 1500 for the infant ticket. So, ideally, what did that ticket buy me? Definitely not a seat, not little more leg space and not even the choice of a seat in frmiest few front rows. Where did my money go!?.. I felt looted and i am so frustrated and disappointed with spicejet, i am going to makw it a point to use all my sociu media accounts to share my experience and ask people to refrain from travelling with an infant in spicejet as it is a sure waste of money.