SpiceJet Complaints & Reviews

I am from coimbatore and i traveled phuket via bangalore, coimbatore to bangalore by spice jet on 11 th january, at bangalore airport i received my
Travel bag in open condition, lock broken, zip damaged and i have given complaint to duty officer she took photo and gave complaint no 31274/dated 11/1/2019. After that i took my trolley tie with belt and went, while returning i wrapped by plastic paper at airport and come back coimbatore, my trolley not able to use in future because lock and zip damaged, kindly do the needful
I have enclosed the photo copes of complaint acknowledgement.

Hi,

My name is megha nickson rozario and my pnr number is hfj6fh.

At the time of booking on 18th december 2018, one of your customer executive had assisted me with the booking as well as he ensured that i will get the refund of the convenience fee of rs. 2250/-

After waiting for more than 10 days, i called up spicejet on 7th jan 2019 to find about the refund, but to my surprise, no such request was placed by your team.

Then i requested your team to place the request for refund, but today being 21st jan 2019, i still haven't received my refund.

It is more than a month after booking my ticket, and still no response.

Can i expect my refund or should i just assume that spicejet bluffs its guest for encouraging bookings because my flight is on 26th jan 2019.

Let me know.

I am a passenger of spice jet flight no. Kbb7yw from chennai to shirdi.

Name : subashree, travel date : 21st jan 2018.

I lost my samsung galaxy a, model :2015, model :number : sm-a700hzkdmid while traveling in flight. Therefore i request you to trace my mobile and inform me at the earliest. Attached is a copy of my ticket.

I shall be deeply grateful if you initiate the search and trace my mobile at the earliest.

Thanking you,

My name is chandni. I was travelling from mumbai to patna and seat 27a flight sg 376 boarding time 0620
When i came to patna my bag was missing.
I called patna airport helpline no.- [protected]
And bombay airport helpline no.
But there behaviour was very rude no proper answer they r giving.

I want to know where is my laugages. I want to know the status.

My name is madhu actually iam going to death case its too late i missed i give complaint space jet i missed that person who will give that moment i want explanation this problem who will give that death person tell me sir i want explanation otherwise i will consult court please give explanation sir i choose bus also i can reach that place i booked how to go by bus or train

Dear sir, i had booked flight ticket on 12/01/19 from delhi to srinagar flight no. Sg-104, pnr no. Ghw5pb, date of journey 15/01/19, amount rs. 3764/- due to some official, i had to cancelled my booking on 13/01/19 before more than 24 hour but the refund of rs. 700/- was remitted and rs. 3000/- was charge as cancellation charge, this cancellation charge is unjustified.

Dear liar spicejet

I, ankush khanna, have a flight today, flight number sg 282, at 21:40. Pnr y7ic4s. I got a call from spicejet at 9 am that the flight has been cancelled due to bad whether in amritsar. My family is in amritsar and they tell whether is perfectly fine. Also i checked all other airlines and they are running on time. Also please tell me how can you say whether is bad 12 hours before the flight when whether changes every hour.

Spicejet said i can get next flight only after 24 hours…

I have a very important meeting tomorrow morning in amritsar. Also i am left with no money and have no hotel booking for today. Am i supposed to stay on streets?

Why is spicejet lying about cancellation due to whether?

I must get the compensation or else i shall file a case against you. Also i need a hotel for staying today in goa. I have mo money left, who is going to pay for the damage caused. We are not illiterate people, i am superspecialist doctor, i am going to post everything on every social site too, including your sites, facebook, twitter, instagram.

This behaviour is not acceptable from any airlines.

Many thanks
Dr. Ankush khanna
Ph - +91 [protected]

They don't have manners to serve water to a paitent who has been asking water since 30 min and ringing the button for water. Kindly check your cctv camera record, as i have rung the bell 4 times.

A total mess and undisciplined crew member. Please do something.

I am traveling to mumbai from kolkata today 15.01.2019. I am a chief manager in corporation bank head office, working at mangalore.

No sense of empathy for a person coughing and asking for water.

I think even if anyone will die in the flight, they will not come forward for rescue.

I told them that i am coughing need water. But they procrastinated telling now they don't have time to serve the water.

I am astonished with such inordinate behaviour of airlines crew member. Please do something. If they are so important for your airlines keep them in and as ground staff.

Because in air, they will keep repeating such dirty and intolerable behaviour. Definitely defame your airlines and arise lots of legal consequences.

Better be careful.

For your kind information i did not take a sip of water in your airlines, throughout the journey.

I will try my best that no one in my family or organisation (Corporation bank) ever travel your airlines.

Before filing a suit against your company, for deficiencies in services, under consumer protection act, i demand the reply submitted by all the 3 crew members, whom i asked water, one by one, in respect of explanation sought by your company from them, on my complaint, that why they should not be dismissed.

Their names are: 1) sanjana, 2) manita 3) arpita. Zarina and passanj (Crew head, she was not wearing her name batch, so this name only she told me) were the silent spectators. None of them apologies and all are aware that, i asked water and none of them gave me, they said in front of all that you can complain, we don't mind.

I also demand a written apology from them and assurance from your company, that these 3 ladies shall not be made in charge on air.

Because when they refuse to give water to me, i told them that i will complain, on which they said, do whatever you want to do. It proves their intension and deliberate behaviour, for sure it was an act, which more severe than gross negligence.

May god bless your airlines, and your customers who will counter them in future.

Kindly send me the reply as per my demand. Treat my demand as a pre litigation demand.

Ashish mishra.
[protected]

On 12/01/2019 we entered in jaipur airport for flight from jaipur to bhopal. We had an argument with spicejet staff related to my daughter ticket, after that we checke in approximately 7:15 and the actual flight departure time of jaipur bhopal was 8:25. At the time of having tickets we came to know that it is delayed by one hour i. E. 9:30. So we waited at the waiting area of airport and we were constantly watching tv screen displaying timing of flight which continuouly displayed delayed time. But to our utter surprise sudenly it was shown departed so we rushed to the gate and we were intimated that flight had departed. This is very unfortunate thar we waited for 2.30 hours, we did not receive any call neither any announcement of the flight and we deliberately made to miss the flight.in this whlole episode ashish jangid and sonia mudgal not only miss behaved but openly said that they donot believe in any laws and not even supreme court. These two persons are responsible for this entire act and on some petty altercation deliberatel played fraud with us and cheating... They didnot even bother that we had child with us.
Thus compelled by their fraud and cheating we filed and fir against these two persons at sanganer policestation under section 420 and 504 ipc. Such staff not only brought bad name to spicejet but also discouraged the customers heavily to again take the services. Next day we boarded air india flight and had nice experience.
Particulars are shantanu jugtawat, advocate supreme court,
Ranjana singh, lawyer at jaipur high court
Lavya singh
Spice jet sg1216

I have booked my flight from varanasi to delhi spicejet (Sg-2196) which was scheduled at 08:05 hrs, 11 jan, 19 however due to bad service, my flight was delayed more than 2 hours. My connecting flight indigo airlines (6e-966) which was scheduled at 1 pm on 11 jan 19 was left when i arrived. My layover between the flight was 3hr 25m.
When i asked spice-jet customer care team that i am not able to catch my connecting flight they were helpless and not able to give any answer. They said the flight which is delayed due to bad weather. I could not received proper communication for delayed flight even while asking they are not confirming the exact flight timings.
I am not agree for this point. Other flight which is departing from varanasi was on time but spicejet was delayed. Why?
I could not get any refund from indigo and i have to booked another flight on same day which was expensive to me.
The company is liable to compensate and should understand the value of time and cost. From varanasi to dehradun take more than 12 hrs.

Please take a look on this issue.

Regards,
Anshul ([protected])

I was there at the checkin line at 4 50 for my 5 45 flight.

I told the spice jet employee that i was already late and should be moved ahead of the line. But still he asked me to stand in the line saying that there will be an announcement. Nor the announcement was made nor was i moved ahead to the line.

I reached the counter at 5:02 and they told me the counter was closed. I kept asking the boy about the announcement, he still insisted that there will be one.

In the end the counter was closed for a domestic flight and i had to miss the flight. Not only i but there were 4 more people who insisted that they didnt hear any announcement and were standing in the line from 10 mins.

Not only were there any flights for the day for a reasonable price but they were not ready to give any alternatives or refunds.

It's third class service from spice jet having today also faced last year. Booked flight sg712 timing 10.45 then 5.55 then 7.30 again 8.15. Also i had been charged rupees 3000. For spicejet may be very small issue but all passengers are suffering front of me. I am watching and writing this comment that people should know.

Regards,
Mohit sutradhar

Hello,

I took the flight sg 635 with my husband joshua dear on monday dec 31st 2018 from udaipur to mumbai departure time 3:25pm. Pnr td7v3a

I am filing a compliant about your attendant at baggage check in (Drop off). We had a couple extra kg's of weight in our checked baggage and paid for it using our chase sapphire reserve international credit card. Your attendant took our card away to a back room for 10 minutes, after which he returned to the desk and gave us the receipt to sign for the checked baggage. Immediately after that in the next 24 hours we had 20 unauthorized transactions made on our card (Such as swiggy, netflix etc) they were all caught by our credit card company and denied. But this incident has led us to believe your attendant at the udaipur desk on dec 31st was responsible for compromising our card. Please take the necessary action to prevent such an event happening again for your future customers.

-harshal dear

I am a passenger travelling by flight no - sg 517 from pune to bangalore on 11-jan-19 at 15:45 hrs. I had collected my boarding pass and had checked in at seat number 6f at the web checkin portal from the pune airport. When i got to the spice jet counter, the lady tore my web checkin boarding pass and issused a new boarding pass with the centre seat i. E. 6e which was the centre seat, this came to me when i got into the plane. I am 6 feet 3 inches i felt terribly nauseating and legs have been paining with numerous cramps while travelling, i usually avoid the centre seat thats the reason i had opted for the side seats. Treat this matter as urgent and kindly let me know the action which has been taken. I am very unhappy and shocked by this action. I want some strict action to be taken against the staff who had torn the pass and please get reply at the earliest.

Dear team,

I have received these two emails from your team (Copied below my email), please find attached my booking tickets for onward and return journey both.

You have rescheduled both flights which i was taking, i have further bookings for connecting flights there on. I cannot be late, as i have a wedding to attend to and meetings on my return day here in jabalpur.

I had pre-booked all my flights to avoid this hassle and end minutes confusions, now, as per your policy, you have re-scheduled flights. I spoke to your customer care at +91 [protected], my complaint number is 03275207. Pnr for both journey - x8gghc and i9t3tz.

Now, let's start with onward journey - jbp-hyd; as per your customer executive, there's no flight which you can give me, which will enable me to catch my indigo 17:35 to vtz on 28th. She told me you can only give me a flight for 27th in that case, which will help me catch my connecting flight next day.in that case, you give me same flight same timings - sg1092 - 16:55 time; along with a 4-5 star accommodation. As i m not ready to bear any additional charges because of your reschedule departures.

Because had i rescheduled anything you would have charged me 2, 500 one way and 2, 500 return. Now that you have re-scheduled both my flights due to which i will even reaching back late in jabalpur, for which i had a meeting pre-planned, which i will need to cancel or re-schedule because of you guys, and bear such business losses.

Accordingly, as compensation for such reschedule provide me alternate flights which will help me reach the destinations earliest, and provide me accommodation for night stay which i have to do due to changes done by your end.

I need quick and early response on this. Also, let me know there will be no further re-schedules done by your end right?

—

I again request you to look into my case, as i have gone through with your customer executive with all options available to reschedule my flights and only option to reach vishakhapatnam (Vtz) on my predefined date is that i take one day earlier’s ie 27th flight. And you do understand that doing that i m missing my half day of business, which means doing less of my work, which means in turn earning less income.

Now said so, i m not going to also incur any additional costs because of your schedule changes done by you. As per my schedule i had made my flight arrangements which involved very less of travel time and which saved a lot of my time. Only for that reason i had pre-booked my tickets.

Also, i will again like to bring to your kind attention mr aditya, had i made these changes your flight would have charged me extremely high, each side 2, 500/- plus 300/- fees each side. Accordingly, i will only accept this change if you provide me the accommodation as per my request. I m not at all ready to bear any more additional costs because of you guys.

I’m anyways wasting my entire day on 31st due to your flight time changes and my entire 27th evening and night. You cannot pay me for my valuable time, but you can do bear my accommodation costs, which flight companies do bear in case of cancellations/ changes from there end.

For this, if you go ahead and want to take approvals from your seniors, i don’t care. Please go ahead and take as many approvals you need to take. But in no case i will agree for less than this.

Also, do let me know if spicejet is so incompetent to bear my accommodation charges after me bearing many losses due to this change, i will go ahead and file a case in consumer forum, which will then make you to compensate me for losses which i m incurring because of spicejet schedule changes.

I do expect an early resolution to my issue.

The incident took place on 03.01.2019 while collecting my baggage from suvarnbhumi airport, bangkok travelling through spice jet from delhi to bangkok.

Both the zipper were opened and lock was not found with them. It shows that lock was broken and suitcase was opened. After waiting for half an hour, authorised representative lodged my complaint and given me the claim form to submit on return journey to delhi airport. Without both the zipper it becomes difficult for me to manage the suitcase to my onwards journey i. E. Phuket and krabi to bangkok then bangkok to delhi. Everywhere, it was mentioned by me that suitcase is broken. It resulted that on every airport, my suitcase was treated as broken luggage and treated carelessly. While reaching on delhi airport, 3-handles, trolley, all the wheels of the suitcase were broken.
Again i waited for 40 min. To contact representative of spice jet at delhi airport. He simply replied your complaint already lodged by the bangkok authorities and wait for customer care call. He has given me the mail id of customer care of spice jet and said, sent a mail.

Now, its already five days that no body contact me and even no reply of my mail sent on 8th jan.,.2019.

Regards
Vibha jha
[protected]
Reference no.03291350

Hello,

There was tremendous traffic on the highway at bangalore this morning. I reached at 5.15 am for a flight at 5.45 am, it was late i admit however as a consideration as exception, i could have been allowed to board ee3i2x flight to delhi. Requested and pleaded komal who is the manager at the check-in counter here but she just didn't yield.
Many airlines allow considering emergency but komal just didn't allow and i got marked as 'no show' and lost the full flight fare.
She asked me to check for other flight through the day but all flights are fully booked. So, i have now booked on a different airline.

I am a frequent flyer and i want to say that i ll never again travel with spicejet who have no consideration for passengers and are only focused on making money by harassing passengers.

I am a pensioner and senior citizen.

I planned a trip along with my wife to kashmir more than one and half months i. E., on 31.10.18 and booked onward and return tickets from hyderabad to delhi, delhi - srinagar, srinagar-delhi, delhi-hyderabad in addition to hotel, travel agent package, journey starting from 23rd december 2018- the flight charges for the entire trip costed me rs 32, 560/- booked through makemytrip.

On 22 nd december, 2018 at 16:16 i received sms from spicejet as well as a recorded message that the flight from hyderabad to delhi which is to depart at 05:50 hrs will leave at 08:30 hrs due to operational issues.

I called the airlines immediately on their customer care number [protected] to inform them about my onward journey to srinagar, which i will not be able to, if the flight is delayed as the flight from delhi to srinagar is scheduled to leave at 10:25 hrs itself.

I requested them to assist me by arranging any other flight from hyderabad, even earlier hours so that my program will go on. I received reply they do not have any other flights to match the timings. Then i requested to liase with any other airline, for which also i received reply that they do not have any such arrangement and they cannot help!

I informed that i have to think over and i insisted on a complaint number... A ticket number 18352 was given at 16:25 hrs on 22.12.2018.

then i spoke to makemytrip on customer care number [protected] and informed them of the circumstances and sought their help. They said that another reservation can only be made.

then i booked another ticket from hyderabad to delhi on 23.12.18 through goibibo - goair flight no: g8421 leaving hyderabad 23.12.2018 at 05:35 hrs reaching delhi 07:55 hrs. Cost rs 16, 858/-

By this arrangement - i can still catch the spicejet flight from delhi to srinagar.

at this juncture, i called spice jet customer care and requested for cancellation of flight from hyderabad to delhi and to refund the amount. The customer care executive by name ms nidhi informed that as the delhi to srinagar flight is a connecting flight, parital cancellation is not possible and entire journey has to be cancelled. Having already booked goair flight i had no option but to agree to that and then thought of requesting for reservation again from delhi to srinagar.

ms nidhi then informed that cancellation was done and rs 18352 will be refunded through makemytrip.

then i called spice jet again, requested for rebooking the part of journey from delhi to srinagar. I spoke to customer care executive ms bhavana on this subject at about 17:15 hrs. She said that the booking will be treated as fresh booking and the cost will be about rs 30000 plus for two persons from delhi to srinagar. When i protested saying that the cancellation was warranted due to flight delay on their part and was done by them saying that the part journey provision is not there, she enquired from me whether their agent informed that way, and cancelled the ticket. When i said in affirmative, she took quite some time regarding this as she wanted to consult. At the end she said the seats are full on the flight, then after a short time informed that only one seat is available. I said it is not of any use as we are two people travelling, she asked me to call after 20 minutes, as they will verify and also explore the possibility of restoring the earlier cancellation.

when i called after 20 minutes at about 18:14 hrs, another customer care executive by name ms kriti or so took the call and informed that restoration is not possible and also that seats are full in the flight at 10:25 hrs and they cannot help.

this was a trip a planned for long back, all arrangements were made for the entire trip, return journey also. I had to cancel all bookings including hotel, return journey flights and also the fresh booking made through goair putting myself in great loss besides the disappointment, and letting down my wife for not going through the tour which has been planned for two months.

seeing all the unhelpful nature of the airline, i insisted with all customer care executives to record my protest/compliant voice or in writing, which they confirmed.

then i had to look again for reservation from delhi to srinagar.

difficult to believe this — i got tickets in the same flight spice jet leaving delhi at 10:25 hrs on 23:12.18 but at a whooping cost of rs 31, 469 /-. It is the same flight where the airlines confirmed that all seats are full and denied me booking, accomodation. And i completed the journey.

the above incident is very painful experience for me. The attitude of air line is unhelpful and deceitful.

i request that suitable action is taken against the airline for the deceitful dealings, so that they do not cheat customers in future and customers are also educated and alerted

i also demand that the airline compensate me for the loss i had to incur because of their fault and also for the mental agony i had to undergo to contact airlines, makemytrip, rebookings, cab booking and time for about 2 hours plus in the last minute on the evening of 22.12.2018 as the journey is to start in the early hours of 23.12.2018.

Amount claimed in damages:

1. Ticket booked by goair - hyderabad to delhi : rs 16, 858

2. Ticket rebooked on spice jet from delhi to srinagar : rs 31, 469



total : rs 48, 327

less - amount refunded by spice jet : rs 18, 352



net amount payable : rs 29, 975



claim for inconvenience and mental agony : rs 2, 00, 000

total amount claimed/demanded : rs 2, 29, 975

I lodged a formal compliant with [protected]@spicejet.com on 24.12.18 and pursued through phone calls.

Date time person how long spoke to

22.12.2018 16:19 10m58s
17:03 14m39s
17:32 57s
17:34 27m11s
18:15 23m21s
01.01.2019 10:57 18m36s
02.01.2019 12:33 15m10s
12:52 4m33s
12:57 49m46s

04.01.2019 11:44 [protected] 7m7s -

I have the names of persons who spoke also but do not to elaborate giving the names of persons who spoke at this point of time.

Both on 01.01.2019 and 02.01.2019, i was promised resolution within 24 hours, but no reply/resolution till date.

Even my travel agency, makemytrip got in touch with your people and they informed me through a call on 02.01.2019 at 19:46 hrs that your organisation promised to resolve in 24 hrs and communicate to me.

They did not respond till 04.01.2019, when i escalated the complaint to their nodal officer - [protected]@spicejet.com

I received reply from their [protected]@spicejet.com on 05.01.2019 as follows:
Quote :

Please note that we have reviewed on your concern and we regret our inability to consider your request for the same for compensation.

If you are not satisfied with the response of spicejet’s customer relations, then you may contact the nodal officer quoting your unique customer relation number at [protected]@spicejet.com

We would be happy to assist you, should you require any further clarification.

Unquote

On 06.01.2019 i received a reply from the [protected]@spicejet.com with the gist that "please accept our sincere apologies for the inconvenience you have experienced with respect to delay of flight... We deeply value your relationship with us but we regret that we would not be in a position to process your request for any monetary compensation... To mitigate your experience we wish to offer you a credit voucher worth 1000 inr per passenger that can be used for your future travel with spicejet."

When i saw the message on 08.01.2019, i informed my rejection of their offer and expressed my disappointment at their unhelpful attitude and that i would be pursuing the matter through forums for justice.

Please assist me in ensuring that justice is done to me besides ensuring that the airline does not take passengers for a ride henceforth.

Please acknowledge and inform me of any further steps to be taken from my side.

Regards,

Yours sincerely,

J. Suryanarayana

On 7 january 2019, i traveled from madurai to mumbai flight no: sg 612. Already flight was delayed by two hrs & reached mumbai at night 2:00 hrs.. While alighting at mumbai airport, one of a tall air hostess did not help anyone, contrary she rushed over everyone to collect her luggage and behaved rudely with a female passenger with child. Made complaint with captain, but in vain, because he too in hurry.
Then why you initially welcome us and asking us to help co passengers in danger.
They were highly paid for these small services
At least behave artificially. Next time while welcoming, on the spot i will react.

Fragile bag damaged in flight sg 973 (Varanasi to ahemdabad date 5th jan19, time 9:45-12:00), pnr no we2dxq, seat no 17e, and 17f, mb no [protected], kindly reimburse the damage bag amount which is rs 8000,
I want to make it clear to spicejet that my damage bag to be replaced within 3-4 days, i am complaining it after an hour of arrival as i did not seen it at time of arrival as it's small broken in size so it could not found clear at airport,