SpiceJet Complaints & Reviews

I am a pensioner and senior citizen.

I planned a trip along with my wife to kashmir more than one and half months i. E., on 31.10.18 and booked onward and return tickets from hyderabad to delhi, delhi - srinagar, srinagar-delhi, delhi-hyderabad in addition to hotel, travel agent package, journey starting from 23rd december 2018- the flight charges for the entire trip costed me rs 32, 560/- booked through makemytrip.

On 22 nd december, 2018 at 16:16 i received sms from spicejet as well as a recorded message that the flight from hyderabad to delhi which is to depart at 05:50 hrs will leave at 08:30 hrs due to operational issues.

I called the airlines immediately on their customer care number [protected] to inform them about my onward journey to srinagar, which i will not be able to, if the flight is delayed as the flight from delhi to srinagar is scheduled to leave at 10:25 hrs itself.

I requested them to assist me by arranging any other flight from hyderabad, even earlier hours so that my program will go on. I received reply they do not have any other flights to match the timings. Then i requested to liase with any other airline, for which also i received reply that they do not have any such arrangement and they cannot help!

I informed that i have to think over and i insisted on a complaint number... A ticket number 18352 was given at 16:25 hrs on 22.12.2018.

then i spoke to makemytrip on customer care number [protected] and informed them of the circumstances and sought their help. They said that another reservation can only be made.

then i booked another ticket from hyderabad to delhi on 23.12.18 through goibibo - goair flight no: g8421 leaving hyderabad 23.12.2018 at 05:35 hrs reaching delhi 07:55 hrs. Cost rs 16, 858/-

By this arrangement - i can still catch the spicejet flight from delhi to srinagar.

at this juncture, i called spice jet customer care and requested for cancellation of flight from hyderabad to delhi and to refund the amount. The customer care executive by name ms nidhi informed that as the delhi to srinagar flight is a connecting flight, parital cancellation is not possible and entire journey has to be cancelled. Having already booked goair flight i had no option but to agree to that and then thought of requesting for reservation again from delhi to srinagar.

ms nidhi then informed that cancellation was done and rs 18352 will be refunded through makemytrip.

then i called spice jet again, requested for rebooking the part of journey from delhi to srinagar. I spoke to customer care executive ms bhavana on this subject at about 17:15 hrs. She said that the booking will be treated as fresh booking and the cost will be about rs 30000 plus for two persons from delhi to srinagar. When i protested saying that the cancellation was warranted due to flight delay on their part and was done by them saying that the part journey provision is not there, she enquired from me whether their agent informed that way, and cancelled the ticket. When i said in affirmative, she took quite some time regarding this as she wanted to consult. At the end she said the seats are full on the flight, then after a short time informed that only one seat is available. I said it is not of any use as we are two people travelling, she asked me to call after 20 minutes, as they will verify and also explore the possibility of restoring the earlier cancellation.

when i called after 20 minutes at about 18:14 hrs, another customer care executive by name ms kriti or so took the call and informed that restoration is not possible and also that seats are full in the flight at 10:25 hrs and they cannot help.

this was a trip a planned for long back, all arrangements were made for the entire trip, return journey also. I had to cancel all bookings including hotel, return journey flights and also the fresh booking made through goair putting myself in great loss besides the disappointment, and letting down my wife for not going through the tour which has been planned for two months.

seeing all the unhelpful nature of the airline, i insisted with all customer care executives to record my protest/compliant voice or in writing, which they confirmed.

then i had to look again for reservation from delhi to srinagar.

difficult to believe this — i got tickets in the same flight spice jet leaving delhi at 10:25 hrs on 23:12.18 but at a whooping cost of rs 31, 469 /-. It is the same flight where the airlines confirmed that all seats are full and denied me booking, accomodation. And i completed the journey.

the above incident is very painful experience for me. The attitude of air line is unhelpful and deceitful.

i request that suitable action is taken against the airline for the deceitful dealings, so that they do not cheat customers in future and customers are also educated and alerted

i also demand that the airline compensate me for the loss i had to incur because of their fault and also for the mental agony i had to undergo to contact airlines, makemytrip, rebookings, cab booking and time for about 2 hours plus in the last minute on the evening of 22.12.2018 as the journey is to start in the early hours of 23.12.2018.

Amount claimed in damages:

1. Ticket booked by goair - hyderabad to delhi : rs 16, 858

2. Ticket rebooked on spice jet from delhi to srinagar : rs 31, 469



total : rs 48, 327

less - amount refunded by spice jet : rs 18, 352



net amount payable : rs 29, 975



claim for inconvenience and mental agony : rs 2, 00, 000

total amount claimed/demanded : rs 2, 29, 975

I lodged a formal compliant with [protected]@spicejet.com on 24.12.18 and pursued through phone calls.

Date time person how long spoke to

22.12.2018 16:19 10m58s
17:03 14m39s
17:32 57s
17:34 27m11s
18:15 23m21s
01.01.2019 10:57 18m36s
02.01.2019 12:33 15m10s
12:52 4m33s
12:57 49m46s

04.01.2019 11:44 [protected] 7m7s -

I have the names of persons who spoke also but do not to elaborate giving the names of persons who spoke at this point of time.

Both on 01.01.2019 and 02.01.2019, i was promised resolution within 24 hours, but no reply/resolution till date.

Even my travel agency, makemytrip got in touch with your people and they informed me through a call on 02.01.2019 at 19:46 hrs that your organisation promised to resolve in 24 hrs and communicate to me.

They did not respond till 04.01.2019, when i escalated the complaint to their nodal officer - [protected]@spicejet.com

I received reply from their [protected]@spicejet.com on 05.01.2019 as follows:
Quote :

Please note that we have reviewed on your concern and we regret our inability to consider your request for the same for compensation.

If you are not satisfied with the response of spicejet’s customer relations, then you may contact the nodal officer quoting your unique customer relation number at [protected]@spicejet.com

We would be happy to assist you, should you require any further clarification.

Unquote

On 06.01.2019 i received a reply from the [protected]@spicejet.com with the gist that "please accept our sincere apologies for the inconvenience you have experienced with respect to delay of flight... We deeply value your relationship with us but we regret that we would not be in a position to process your request for any monetary compensation... To mitigate your experience we wish to offer you a credit voucher worth 1000 inr per passenger that can be used for your future travel with spicejet."

When i saw the message on 08.01.2019, i informed my rejection of their offer and expressed my disappointment at their unhelpful attitude and that i would be pursuing the matter through forums for justice.

Please assist me in ensuring that justice is done to me besides ensuring that the airline does not take passengers for a ride henceforth.

Please acknowledge and inform me of any further steps to be taken from my side.

Regards,

Yours sincerely,

J. Suryanarayana

On 7 january 2019, i traveled from madurai to mumbai flight no: sg 612. Already flight was delayed by two hrs & reached mumbai at night 2:00 hrs.. While alighting at mumbai airport, one of a tall air hostess did not help anyone, contrary she rushed over everyone to collect her luggage and behaved rudely with a female passenger with child. Made complaint with captain, but in vain, because he too in hurry.
Then why you initially welcome us and asking us to help co passengers in danger.
They were highly paid for these small services
At least behave artificially. Next time while welcoming, on the spot i will react.

Fragile bag damaged in flight sg 973 (Varanasi to ahemdabad date 5th jan19, time 9:45-12:00), pnr no we2dxq, seat no 17e, and 17f, mb no [protected], kindly reimburse the damage bag amount which is rs 8000,
I want to make it clear to spicejet that my damage bag to be replaced within 3-4 days, i am complaining it after an hour of arrival as i did not seen it at time of arrival as it's small broken in size so it could not found clear at airport,

Hello sir/madam, i booked spicejet flight ticket pnr no f69s6s on 28th dec 2018, from chennai to guwahati. During payment my ticket was hold for one an hour but i pay the money within 15 minutes after that and i got payment confirmation mail also. Today when i reached chennai airport spicejet counter for boarding pass, they told me that payments has not done. I am sending my confirmation mail copy along with acount statement. Please see the matter and do the needful as soon as possible.

This is regarding my mothers travel on 1st jan 2019, for the flight at 7.00 am. She already reached the airport at 6 and got delayed through the scanning procedure and was informed that the boarding gates are closed. The spice jet crew never announced the name of the flight for the passengers. And the staff is not even ready to postpone the flight.

I have lost my baggage on flight sg83 30.12.2018 from ccu to bkk one red colour sky bags soft trolly bag. Tag no. Sg890457 in the name of ankit khandelwal. Kindly locate my baggage as soon as possible.
Thanks. U can contact me on the [protected]@gmail.com.
Or call my alternate no. [protected] at my bangkok mobile no. I am staying at asia pattya hotel pattaya from 31.12.2018 to 04.01.2019 or call on reception for [protected]

Pnr gei47x
Blr-del-ixb
I prebooked a meal for this flight for the passenger rahul jain through spicejet mobile app.
*1st thing is that it doesn't show as in which sector i will be provided the meal, i. E. Blr-del or del-ixb.
*2nd thing is that it doesn't show any option, just shows as veg meal, what will be provided is not described.
*3rd thing is that, i was given southern delight in the morning for blr-del flight, i request the crew to deliver veg mean (Paneer methi malai) available between 11:30-15:00hrs, and they acknowledged the same and told me that they will update the new crew member about this.
*4th thing is that when asked, i was given the same southern delight (Vada sambhar, upma) which i refused to accept as i was waiting for gourmet delight. The crew members told that they don't have any idea about this but also told me that tbey will check if it is available.
*5th and the most important thing is that, after that, nobody came to me and told anything about the availability or non-availability of the food.
Now, i want a full refund plus rs 227/- which i spent to quench my hunger at bagdogra airport as i was heavily hungry.
This mail went long because i wanted to make all the points clear. There was miscommunication between your crew members and i suffered from hunger, acidity, etc.
Now see, what you can do?
And get back to me at the earliest.

I was travelling via SG8623 JAIPUR-UDAIPUR ON 27.12.2018... my suitcase was broken from two sides when i reveived it... it is a hard silver four wheels luggage... it was broken from bottom and from the opposite side of the lock. The luggage is tottaly borken and is in no position to be resused... the wheels ate almost hanging...the suotcase costed me around Rs.10000/-... it is all due to the negligence of the handling staff... kindly look into the matter else i will b left with no other option but to go to the consumer court

Spicejet charged 4500 for 30 kgs of international luggage from hyderabad to mumbai on 23rd december at 8-48 am for a flight starting on 24th december at 6-25 pm. At airport airlines insisted on payment at the rate of rs. 400 per kg in spite of showing the proof of payment. There is no response from customer relations higherups. When asked about refund of 4500, they say it will take 10 days refund

Was traveling from hubbaly to mumbai on spicejetflight.on 23/12/218 On arrival saw my bag was torn. Showed it to the spicejet agent at the airport. She said will receive an email regarding the same. Nothing received yet. Flight no. Sg 2548. Photo was taken by pooja soni at 2 pm at the counter of baggage claim. Pls do the needful. The bag cost is 7500 rs Hve submitted the complaint to spicejet by mail but no answer received yet

1. Purchased spice jet ticket from bangalore to chennai (7:20am in the morning on 10th dec) for 15800/- (Low cost airline???)
2. I reached airport early and decided to go to the lounge after check in at the counter.
3. When the display system started showing ‘boarding’ i packed up and walked to the gate on the lower flower.
4. By the time i reached the gate it was not even 7:01am. To my shock the gentleman said gate is closed. I was a few seconds late.
5. My pleading did not help. He said aircraft is parked far away and there is no way i could get you the aircraft.
6. I asked why didn’t you make a phone call (Even indigo does that) especially since the passenger checked in at the airport and not web check-in.
7. They said they don’t do that.
8. I was left high and dry. Had to purchase another ticket on the spot for rs 8200/-.

Couple of more passengers were denied boarding the same way. Later on i learned:
1. Everything is designed to cut cost and customer does not figure in the whole scheme.
2. High price – helps spice – forget the passenger
3. Sg has only one gate for all flights – saves cost for spice – so they need to start boarding for 7:25 flight and hence close the boarding for previous flight
4. Park aircraft farway – lower parking charges for spice
5. Few buses to ferry passengers from gate to aircraft – save cost for spice
6. Don’t check with the customer – he has anyways paid, why bother

It was a horrible experience. And i have decided not to travel on spicejet again.
I do believe they are unfair to customers.in fact their behavior is tantamount to cheating the customers.

I strongly suggest all of you to avoid spice, it is too hot.

I was standing in line and was asked by your staff to wait till they were resolving some other passengers problems and when they called me finally, they said i was late inspite of knowing that my flight was before hers.
This isnt the first time your staff was misbehaving.
They knew i wasnt at fault so offered me a refund. But i dont care about the refund. I had to be somewhere today itself.

On 25.12.2018 my confirm ticket was in 6.05 am kolkata to bagdogra flight. I reached counter in time but it is told that flight is over booked. Later they issued me boarding pass of 11.15 am flight. I suffered huge loss and mental agony for that. What is the cause behind? Who is responsible? Who will made good my loss and mental agony? Please take necessary action and inform me. Pnr no. Fhtjvb
Subhendu sekhar sarkar
W/27/b adarsha hagar, kolkata 700049.
Mob. [protected]

I have travelled from port blair to chennai on 22.12.2018. Opted for spice max services. Call centre person told me that i do not have to wait any area and complete beverage and food will be provided.
In fact nothing happened like this. Firstly the departure flight was late for more than 20 minutes and in the name of beverage they have given one active juice tetra pack 150ml only.in the name of food no optioin was available except methi malai. The quantity of food was not enough for a child also.
For baggage we have waited too long. After 70% of luggage collection we got our luggage labelled as priority.
This is the service being provided by spicejet.
Simply making fools to customers in the name of spice max services. There is nothing acceptable like food, priority of luggage etc.
Before the day of travel one sms recived that enjoy spiceengage complementry entertainment services of wifi. Nothing was provided. Simply making fool
The behaviour of ground duty staff was very rude at portblair

Hi all,
I had booked a return flight from dubai to pune via spice jet on 23/12/2018. For return date of 18th jan 2019. Due to booking error the name was not appearing correctly on the boarding pass. I contacted spice jet customer care.

They said that the only option i had was cancel the flight for which the charges are 4500 rs, which i thought was ridiculously high compared to what was requesting for, i had also called immediately when i noticed the same. Other airlines are charging not more than 650 rs if i cancelled it with so munch lead time.

The charges as mention on https://www.spicejet.com/Tnc.aspx section 3.1.9. This is very high as compared to other airlines.

I am writing this to complain about arrogance behaviour and denial of boarding pass by mr. Rahim pasha. Mr. Pasha denied us to issue a boarding pass and showered his arrogance on us stating we are late. As per airline policy, we are suppose to be issued boarding pass upto 30 prior departure. Our flight was at 5:45 and we reached the counter at 5:02.
Kindly review..

On 12 december 2018 during travelling from blr to ccu by fligh no sg517 pnr no j7ugvc the cabin crew behaved rudely due to infant crying in flight. I was travelling with my 10 months baby and we asked to sit in jump seat for feeding the baby but cabin crew not permitted and started teaching the dgca rules and nor allowing me and felt irritating when we feed the baby in standing position. You are charging 1260/- for carrying infant but not provide minimum service, this is unethical and not expected from big corporate like you.
Thanks.
Nikhil kumar kha
Mob[protected]

I kirit ramanlal patel, residence at 49, patel vas, bodakdev gam, thaltej, ahmedabad-380054, we had book the air ticket with spice jet dtd.13/12/2018 in flight no. Sg185 from amd bkk. Airline pnr: df6nwx, ticket no.6392l8d-1

My beg is damaged completely by spice jet people. I had to bear loss for the beg and other things inside the beg.
Bangkok airport authority have confirmed damaged wide ref no. Sg146438
Spice jet airline must compensate my financial losses.

Mr. Natesh kodancha & vibha kodancha traveled from bangalore to managalore @ 4.15pm spicejet #3427 (Pnr #:w4pe4l) on[protected] but due to some security issues they remove power bank from the bag and told passenger collect the same at bangalore airport within 24hr but when i visit to bangalore airport @12pm on[protected] the spice-jet customer service person confirmed its already destroyed & nomore we will get that power bank.

Can you please confirm why they not keep that 24hrs? Where it has gone now? I may suspect airport staff telling lays because they keep that.

Please help find out the power bank

Hi Team,

My PNR number is in mentioned bellow attachment .

Recently I took a spicejet flight from Kolkata and I had an extremely bad experience on my way to delhi. Below are the points due to which I had to email you:
1) There was a flight delay due to which i had missed an extremely important meeting at my office
2) Even after requesting your front desk staff to put Fragile sticker on my luggage they didn’t put the sticker and due to which my personal important stuff got spoiled badly and the loss has cost me around 50k ₹

After this horrible experience i would never fly using your services and would also suggest my friends and colleagues not to use spicejet flight