SpiceJet Complaints & Reviews

Breaking open of Baggage in transit Airport.

My suitcase lock has been found broken in the transit airport. Fortunately I caught red handed in the same airport when the baggage was under transfer in Chennai. When questioned, the Spicejet loader Mr Boopalan scooted away leaving my suitcase midway and I have to carry my baggage in a transit airport which was meant for transfer.

This tampering of lock is no way under any of these categories in which you deny to take responsibility - Nicks, dents, tears or scratches, or broken handles, straps or wheels. Breaking of lock is a clear intent of theft and an indication of breach of safety and security of baggage.

Ms Sipporah at the Spicejet baggage helpdesk informed me that breaking of lock is clear breach of security and intent of theft. Formal complaint submitted on 23Jan2019 at 0345 hrs. Complaint No is 42060 at Chennai Baggage Helpdesk.

What's the response and redressal Spicejet is competent of will indicate its efficacy in function

I am travelling in flight sg 708 on jan24, 2019. Scheduled timing for the flight has been changed thrice till now. Initially they preponed the flight to 2.45pm on dec 3, 2018. Then they preponed it again to 2.30pm on jan 23, 2019 late in the evening at 9.30pm. And, finally they rescheduled it again at last moment (At 12.46pm on jan 24, 2018) to 3.15pm.
My concern is that too many reschedules will give a doubt whether everything is good with airplane or not. Moreover, customers may have their own plan based on flight timings and so many reschedules will surely disturb their scheduled plan.

Hello,
I am writing to inform you about the food we were offered on the flight sg-739 from jammu to ahmedabad on 23 jan 2019 wednesday (Flight time 12.05 departed a little late than expected. Seats 2a to 2f)
We had the biryani and the daal offered to us on the flight. Apart from husband who never ate the food all us 5 family members who ate the food ended up with food poisoning. (All o[censored]s vomitted, had temperature and nauseated) been to the doc and he said it is due to food poisoning.
Didn’t expect this sort of experience for opting for spice max. I do understand the food must have been provided by the third party, but however it is spicejet’s responsibility to ensure high quality maintainence. I am really disappointed the fact this happened to us all and specially me travelling from abroad to see all my family members and not being in a good health causes all my plans to be delayed and causing me a lot of incovenience and pain.
I expect you would look into this matter and do something about it. Pls contact me on my email: [protected]@yahoo.com
My phone number is - [protected] (If you cannot reach on this num please contact on my uk number)
Uk number - [protected]

Hoping to hear from you asap.
Thanks,
Urvashi sathwara

I am from coimbatore and i traveled phuket via bangalore, coimbatore to bangalore by spice jet on 11 th january, at bangalore airport i received my
Travel bag in open condition, lock broken, zip damaged and i have given complaint to duty officer she took photo and gave complaint no 31274/dated 11/1/2019. After that i took my trolley tie with belt and went, while returning i wrapped by plastic paper at airport and come back coimbatore, my trolley not able to use in future because lock and zip damaged, kindly do the needful
I have enclosed the photo copes of complaint acknowledgement.

Hi,

My name is megha nickson rozario and my pnr number is hfj6fh.

At the time of booking on 18th december 2018, one of your customer executive had assisted me with the booking as well as he ensured that i will get the refund of the convenience fee of rs. 2250/-

After waiting for more than 10 days, i called up spicejet on 7th jan 2019 to find about the refund, but to my surprise, no such request was placed by your team.

Then i requested your team to place the request for refund, but today being 21st jan 2019, i still haven't received my refund.

It is more than a month after booking my ticket, and still no response.

Can i expect my refund or should i just assume that spicejet bluffs its guest for encouraging bookings because my flight is on 26th jan 2019.

Let me know.

I am a passenger of spice jet flight no. Kbb7yw from chennai to shirdi.

Name : subashree, travel date : 21st jan 2018.

I lost my samsung galaxy a, model :2015, model :number : sm-a700hzkdmid while traveling in flight. Therefore i request you to trace my mobile and inform me at the earliest. Attached is a copy of my ticket.

I shall be deeply grateful if you initiate the search and trace my mobile at the earliest.

Thanking you,

My name is chandni. I was travelling from mumbai to patna and seat 27a flight sg 376 boarding time 0620
When i came to patna my bag was missing.
I called patna airport helpline no.- [protected]
And bombay airport helpline no.
But there behaviour was very rude no proper answer they r giving.

I want to know where is my laugages. I want to know the status.

My name is madhu actually iam going to death case its too late i missed i give complaint space jet i missed that person who will give that moment i want explanation this problem who will give that death person tell me sir i want explanation otherwise i will consult court please give explanation sir i choose bus also i can reach that place i booked how to go by bus or train

Dear sir, i had booked flight ticket on 12/01/19 from delhi to srinagar flight no. Sg-104, pnr no. Ghw5pb, date of journey 15/01/19, amount rs. 3764/- due to some official, i had to cancelled my booking on 13/01/19 before more than 24 hour but the refund of rs. 700/- was remitted and rs. 3000/- was charge as cancellation charge, this cancellation charge is unjustified.

Dear liar spicejet

I, ankush khanna, have a flight today, flight number sg 282, at 21:40. Pnr y7ic4s. I got a call from spicejet at 9 am that the flight has been cancelled due to bad whether in amritsar. My family is in amritsar and they tell whether is perfectly fine. Also i checked all other airlines and they are running on time. Also please tell me how can you say whether is bad 12 hours before the flight when whether changes every hour.

Spicejet said i can get next flight only after 24 hours…

I have a very important meeting tomorrow morning in amritsar. Also i am left with no money and have no hotel booking for today. Am i supposed to stay on streets?

Why is spicejet lying about cancellation due to whether?

I must get the compensation or else i shall file a case against you. Also i need a hotel for staying today in goa. I have mo money left, who is going to pay for the damage caused. We are not illiterate people, i am superspecialist doctor, i am going to post everything on every social site too, including your sites, facebook, twitter, instagram.

This behaviour is not acceptable from any airlines.

Many thanks
Dr. Ankush khanna
Ph - +91 [protected]

They don't have manners to serve water to a paitent who has been asking water since 30 min and ringing the button for water. Kindly check your cctv camera record, as i have rung the bell 4 times.

A total mess and undisciplined crew member. Please do something.

I am traveling to mumbai from kolkata today 15.01.2019. I am a chief manager in corporation bank head office, working at mangalore.

No sense of empathy for a person coughing and asking for water.

I think even if anyone will die in the flight, they will not come forward for rescue.

I told them that i am coughing need water. But they procrastinated telling now they don't have time to serve the water.

I am astonished with such inordinate behaviour of airlines crew member. Please do something. If they are so important for your airlines keep them in and as ground staff.

Because in air, they will keep repeating such dirty and intolerable behaviour. Definitely defame your airlines and arise lots of legal consequences.

Better be careful.

For your kind information i did not take a sip of water in your airlines, throughout the journey.

I will try my best that no one in my family or organisation (Corporation bank) ever travel your airlines.

Before filing a suit against your company, for deficiencies in services, under consumer protection act, i demand the reply submitted by all the 3 crew members, whom i asked water, one by one, in respect of explanation sought by your company from them, on my complaint, that why they should not be dismissed.

Their names are: 1) sanjana, 2) manita 3) arpita. Zarina and passanj (Crew head, she was not wearing her name batch, so this name only she told me) were the silent spectators. None of them apologies and all are aware that, i asked water and none of them gave me, they said in front of all that you can complain, we don't mind.

I also demand a written apology from them and assurance from your company, that these 3 ladies shall not be made in charge on air.

Because when they refuse to give water to me, i told them that i will complain, on which they said, do whatever you want to do. It proves their intension and deliberate behaviour, for sure it was an act, which more severe than gross negligence.

May god bless your airlines, and your customers who will counter them in future.

Kindly send me the reply as per my demand. Treat my demand as a pre litigation demand.

Ashish mishra.
[protected]

On 12/01/2019 we entered in jaipur airport for flight from jaipur to bhopal. We had an argument with spicejet staff related to my daughter ticket, after that we checke in approximately 7:15 and the actual flight departure time of jaipur bhopal was 8:25. At the time of having tickets we came to know that it is delayed by one hour i. E. 9:30. So we waited at the waiting area of airport and we were constantly watching tv screen displaying timing of flight which continuouly displayed delayed time. But to our utter surprise sudenly it was shown departed so we rushed to the gate and we were intimated that flight had departed. This is very unfortunate thar we waited for 2.30 hours, we did not receive any call neither any announcement of the flight and we deliberately made to miss the flight.in this whlole episode ashish jangid and sonia mudgal not only miss behaved but openly said that they donot believe in any laws and not even supreme court. These two persons are responsible for this entire act and on some petty altercation deliberatel played fraud with us and cheating... They didnot even bother that we had child with us.
Thus compelled by their fraud and cheating we filed and fir against these two persons at sanganer policestation under section 420 and 504 ipc. Such staff not only brought bad name to spicejet but also discouraged the customers heavily to again take the services. Next day we boarded air india flight and had nice experience.
Particulars are shantanu jugtawat, advocate supreme court,
Ranjana singh, lawyer at jaipur high court
Lavya singh
Spice jet sg1216

I have booked my flight from varanasi to delhi spicejet (Sg-2196) which was scheduled at 08:05 hrs, 11 jan, 19 however due to bad service, my flight was delayed more than 2 hours. My connecting flight indigo airlines (6e-966) which was scheduled at 1 pm on 11 jan 19 was left when i arrived. My layover between the flight was 3hr 25m.
When i asked spice-jet customer care team that i am not able to catch my connecting flight they were helpless and not able to give any answer. They said the flight which is delayed due to bad weather. I could not received proper communication for delayed flight even while asking they are not confirming the exact flight timings.
I am not agree for this point. Other flight which is departing from varanasi was on time but spicejet was delayed. Why?
I could not get any refund from indigo and i have to booked another flight on same day which was expensive to me.
The company is liable to compensate and should understand the value of time and cost. From varanasi to dehradun take more than 12 hrs.

Please take a look on this issue.

Regards,
Anshul ([protected])

I was there at the checkin line at 4 50 for my 5 45 flight.

I told the spice jet employee that i was already late and should be moved ahead of the line. But still he asked me to stand in the line saying that there will be an announcement. Nor the announcement was made nor was i moved ahead to the line.

I reached the counter at 5:02 and they told me the counter was closed. I kept asking the boy about the announcement, he still insisted that there will be one.

In the end the counter was closed for a domestic flight and i had to miss the flight. Not only i but there were 4 more people who insisted that they didnt hear any announcement and were standing in the line from 10 mins.

Not only were there any flights for the day for a reasonable price but they were not ready to give any alternatives or refunds.

It's third class service from spice jet having today also faced last year. Booked flight sg712 timing 10.45 then 5.55 then 7.30 again 8.15. Also i had been charged rupees 3000. For spicejet may be very small issue but all passengers are suffering front of me. I am watching and writing this comment that people should know.

Regards,
Mohit sutradhar

Hello,

I took the flight sg 635 with my husband joshua dear on monday dec 31st 2018 from udaipur to mumbai departure time 3:25pm. Pnr td7v3a

I am filing a compliant about your attendant at baggage check in (Drop off). We had a couple extra kg's of weight in our checked baggage and paid for it using our chase sapphire reserve international credit card. Your attendant took our card away to a back room for 10 minutes, after which he returned to the desk and gave us the receipt to sign for the checked baggage. Immediately after that in the next 24 hours we had 20 unauthorized transactions made on our card (Such as swiggy, netflix etc) they were all caught by our credit card company and denied. But this incident has led us to believe your attendant at the udaipur desk on dec 31st was responsible for compromising our card. Please take the necessary action to prevent such an event happening again for your future customers.

-harshal dear

I am a passenger travelling by flight no - sg 517 from pune to bangalore on 11-jan-19 at 15:45 hrs. I had collected my boarding pass and had checked in at seat number 6f at the web checkin portal from the pune airport. When i got to the spice jet counter, the lady tore my web checkin boarding pass and issused a new boarding pass with the centre seat i. E. 6e which was the centre seat, this came to me when i got into the plane. I am 6 feet 3 inches i felt terribly nauseating and legs have been paining with numerous cramps while travelling, i usually avoid the centre seat thats the reason i had opted for the side seats. Treat this matter as urgent and kindly let me know the action which has been taken. I am very unhappy and shocked by this action. I want some strict action to be taken against the staff who had torn the pass and please get reply at the earliest.

Dear team,

I have received these two emails from your team (Copied below my email), please find attached my booking tickets for onward and return journey both.

You have rescheduled both flights which i was taking, i have further bookings for connecting flights there on. I cannot be late, as i have a wedding to attend to and meetings on my return day here in jabalpur.

I had pre-booked all my flights to avoid this hassle and end minutes confusions, now, as per your policy, you have re-scheduled flights. I spoke to your customer care at +91 [protected], my complaint number is 03275207. Pnr for both journey - x8gghc and i9t3tz.

Now, let's start with onward journey - jbp-hyd; as per your customer executive, there's no flight which you can give me, which will enable me to catch my indigo 17:35 to vtz on 28th. She told me you can only give me a flight for 27th in that case, which will help me catch my connecting flight next day.in that case, you give me same flight same timings - sg1092 - 16:55 time; along with a 4-5 star accommodation. As i m not ready to bear any additional charges because of your reschedule departures.

Because had i rescheduled anything you would have charged me 2, 500 one way and 2, 500 return. Now that you have re-scheduled both my flights due to which i will even reaching back late in jabalpur, for which i had a meeting pre-planned, which i will need to cancel or re-schedule because of you guys, and bear such business losses.

Accordingly, as compensation for such reschedule provide me alternate flights which will help me reach the destinations earliest, and provide me accommodation for night stay which i have to do due to changes done by your end.

I need quick and early response on this. Also, let me know there will be no further re-schedules done by your end right?

—

I again request you to look into my case, as i have gone through with your customer executive with all options available to reschedule my flights and only option to reach vishakhapatnam (Vtz) on my predefined date is that i take one day earlier’s ie 27th flight. And you do understand that doing that i m missing my half day of business, which means doing less of my work, which means in turn earning less income.

Now said so, i m not going to also incur any additional costs because of your schedule changes done by you. As per my schedule i had made my flight arrangements which involved very less of travel time and which saved a lot of my time. Only for that reason i had pre-booked my tickets.

Also, i will again like to bring to your kind attention mr aditya, had i made these changes your flight would have charged me extremely high, each side 2, 500/- plus 300/- fees each side. Accordingly, i will only accept this change if you provide me the accommodation as per my request. I m not at all ready to bear any more additional costs because of you guys.

I’m anyways wasting my entire day on 31st due to your flight time changes and my entire 27th evening and night. You cannot pay me for my valuable time, but you can do bear my accommodation costs, which flight companies do bear in case of cancellations/ changes from there end.

For this, if you go ahead and want to take approvals from your seniors, i don’t care. Please go ahead and take as many approvals you need to take. But in no case i will agree for less than this.

Also, do let me know if spicejet is so incompetent to bear my accommodation charges after me bearing many losses due to this change, i will go ahead and file a case in consumer forum, which will then make you to compensate me for losses which i m incurring because of spicejet schedule changes.

I do expect an early resolution to my issue.

The incident took place on 03.01.2019 while collecting my baggage from suvarnbhumi airport, bangkok travelling through spice jet from delhi to bangkok.

Both the zipper were opened and lock was not found with them. It shows that lock was broken and suitcase was opened. After waiting for half an hour, authorised representative lodged my complaint and given me the claim form to submit on return journey to delhi airport. Without both the zipper it becomes difficult for me to manage the suitcase to my onwards journey i. E. Phuket and krabi to bangkok then bangkok to delhi. Everywhere, it was mentioned by me that suitcase is broken. It resulted that on every airport, my suitcase was treated as broken luggage and treated carelessly. While reaching on delhi airport, 3-handles, trolley, all the wheels of the suitcase were broken.
Again i waited for 40 min. To contact representative of spice jet at delhi airport. He simply replied your complaint already lodged by the bangkok authorities and wait for customer care call. He has given me the mail id of customer care of spice jet and said, sent a mail.

Now, its already five days that no body contact me and even no reply of my mail sent on 8th jan.,.2019.

Regards
Vibha jha
[protected]
Reference no.03291350

Hello,

There was tremendous traffic on the highway at bangalore this morning. I reached at 5.15 am for a flight at 5.45 am, it was late i admit however as a consideration as exception, i could have been allowed to board ee3i2x flight to delhi. Requested and pleaded komal who is the manager at the check-in counter here but she just didn't yield.
Many airlines allow considering emergency but komal just didn't allow and i got marked as 'no show' and lost the full flight fare.
She asked me to check for other flight through the day but all flights are fully booked. So, i have now booked on a different airline.

I am a frequent flyer and i want to say that i ll never again travel with spicejet who have no consideration for passengers and are only focused on making money by harassing passengers.