SpiceJet Complaints & Reviews

Filed baggage irregularity report (Bir) on 16/12/2018 for 2 missing bags against pnr no. Ye3y5n. Bir no. Is 7924. Passenger family name is kandada. These bags were supposed to reach hyderabad from patna in flight no. 732 which started from patna at 5:30pm and reached hyderabad around 7:30pm. Bags were containing silk sarees, gold chain, sweaters, shawls, dhotis, lehenga, slippers, bangles and cosmetics.

I have travelled through spicejet sg8194 on 17th of december, 2018 at 6:05 from ahmedabad to delhi. My pnr number is a69n2c. I have put the bottle in the net of the seat. So humble request you to do the needful to get back the said water bottle. As i am your valuable customer, i am expecting that the spicejet will definately do something to give the same to me. Awaiting for your instant action and reply. Thanks in advance.

Very rude behavior towards student at lauggage chack in time.. I am a student of iit roorkee.. My luggage bagage is over the 15 kg... Beacuse of my books.. I compansate my luggage by removing book... Still that boy on counter didn't ready to give me boading pass... And taking very rudely..
Airlines spicejet.. Flight sg8194 on 16th december 2018... I will never travel with spicejet again

Under pnr no. Yd223q, on 30th nov 2018, we travelled by spicejet from bangalore to hyderabad by theit flight no. Sg568.

For two of my family memebrs, i paid the extra amount of inr1, 200 (600 each) for priority seating as we were travelling with an infant. However, to our shock, we were not provided priority seating and my mails to the spicejet for refund of the amount of inr1, 200 is not being resolved.

This is regarding the recent round trip flight from mumbai to hubli via spicejet flight pnr tblp6t (6th dec 2018) and pnr abdvvt (10th dec 2018)

For both the above flights; i had used my spiceclub account (Spicecash) to purchase 2 priority seats (10a and 10b) along with inflight meals for both trips. However even after the money was debited and details printed on boarding ticket and sms recevied on phone; the ground staff mentioned that they had no record of the transactions and hence no services was provided.

Additionally they were not able to help me and told me to write to [protected]@spicejet.com to resolve. It has been more than a week since my trip ended and despite repeated followups on e-mail; i am still waiting for resolution and refund of transactions done. Very poor service and customer care.

Disputed transactions are as below
Transaction id:[protected] — inr 388/-
Transaction id:[protected] — inr 400/-
Transaction id:[protected] — inr 400/-
Transaction id:[protected] — inr 788/-

Sir, i had booked 2 tickets on 21st november delhi to adampur nd return 24th adampur to delhi. I had ankle fracture on 7th of nov. Whereby i was advised complete rest for 5 weeks, i had requested for refund or adjustment for the same. I had attached the x-ray nd the report. It was arbitrarily rejected without a reason. Tickets were booked in the name of veena nanda nd anand sabharwal. Pls let me know the reason for rejecting refund in the given circumstances when the passenger cannot travel. Thanks veena nanda.

Hi,

My name is sripalreddy chada. I have made a reservation with spicejet from hyderabad to tirupati for dec 16th to dec 18th. I have called the spicejet customer care for a reschedule of my trip, due to vaikunta ekadasi the darshan ticket were completely booked and we were required to come in a little bit early in order to head to the office and request for the darshan.

For this we requested for a reschedule and expected some concession on the fare, but customer care representative was very rude and harsh in dealing with us. He was never trying to understand our concern. We requested to transfer the call to manager so that the manager could understand our concern, but "nehal chettri" (The representative) was very adamant and he was reluctant in transferring the call to the manager. He is not even understanding the customers concerns. I am very disappointed with spicejet service towards customers. I definitely did not expect this kind of behavior. Even when i informed him that i am going to raise a complaint with consumer forum he was very unfaced and showed a don't care attitude.

I have been living in us for past 10 years and i never faced this kind of behavior with any international or domestic flights. I hope i get some kind of justification and explanation.

My confirmation number is qbh14t.

Sir/madam
My name is gopal. I am from chennai tamil nadu. My contact number is [protected].in spicejet one staff will call me tell me about the job and ask me 2000, 6800, 15500, 25000. Total 50, 000 then i give me. He sent me training letter and joining letter also. But now she switch the phone. So please find and refund my payment. I have evidence also... They call me [protected]. My family is very poor. They sent me account number also.
State bank of india
Account holder name - neena bodh
Account number-[protected]
Ifsc code-sbin0004127
Branch :pbb pritampura, new delhi
In this account i sent the money.

Ok this morning my flight was in 10:15am
Which was till guwahati ..And i have reached station before the departure
But they didnt let me in into the station, At that moment my id which was my adhar card ..And before going into the platforum one of a employeers who is working outside
They didnt let me in, he said its already late for me and it was only around 9:10am at that time, And he ask me money stating that i need to get a coupon of 300 rupees
And for hold my trolley he even asked 200 for that, but i honestly pay them all .But here i didnt able to go as i was in a medical emergency situation, so i think this is not the way ..And it's all happen because of am Northindian the authority was asking me question after question frome where you are coming..? What was the intention for coming here..? I felt that i am in another country and now it's more than enough now i am going to complain in northeast community as well consumer forum..
Thankfull for this great journey SPICEJET
SG 152
PNR-XCFUFT
FROM DELHI TO GUWAHATI
DOJ-10/12/2018
Mr Imchatsung michen
Contact -[protected]
[protected]@gmail.com

Dear concern,
I'm very much disappointed service spice jet guwahati. Below mentioned fight pnr along with time and date. Have to reached required destination at any cost because there is no next flight. Reached airport 12.40 at baggage checking counter, refused to checked then went boarding counter not get any respond then again went airport spice jet ticket counter despite of so many request to allow to board as humanitarian ground but didn't get any support inspite of this suggested me to make ticket for next flight that is also next day on 11th dec. There is no options for i took ticket for next day on higher price..

Concern authority expected prompt response the same.

Dear spicejet customer (Pnr-xci84d): your flight sg 3326 dated 10-dec-18 from guwahati is delayed due to expected bad weather at pakyong and will now depart at 01:20 pm.

I am nirmal kumar. Booked flight from bangalore to bagdogra flight no. Sg714 date 10 december 2018.
During booking it was direct flight but after reaching at counter staffs were telling that there is no direct flight for bagdogra. If there is no direct flight then why are you showing direct flight to bagdogra. Even you didn't text us. Now i am at airport from 10 hours of date. My flight is arranged in two parts blr-ccu and ccu-ixb which is time consuming also not suitable as per my scheduled work. This is very bad impression on your system.

I reached airport at 5:28 pm. At counter i was not provided a boarding pass stating that at 5:25 pm was last time for boarding pass provisioning.
I pleaded them to provide me the reason for not allowing me a boarding pass and the counter lady just said the flight is over loaded.

I was not shown any substantial proof regarding this matter and even though after telling my necessity to board the flight i was not allowed.

So many times they have postponed flights rescheduled flights and all we get is a text

"inconvenience is regretted"

Within 2 mins they have sold my confirmed ticket to somebody else (If over boarded)

Please take a strict action against them as soon as possible.

On 15th oct we had booked our tickets from bangalore to bagdogra under pnr me3ftn for 15th dec, since we had to go for vacation in sikkim and join the tour organised by henna tours and travel on 15th dec from 16. Hrs. We were travelling from goa to bangalore in air asia schedule departure goa 7.45 hrs and arrival bangalore at 9.00 hrs and take the connecting flight further at 12. 00 hrs of spicejet for bagdogra, today we have received the sms that spice jet flight is preponed by almost 4 hours and now depart at 6.20 hrs, this is not ethical, when person plan their trip 3 month in advance and in last moment airlines change the schedule, now pls let me know how can i reach bagdogra on 15th dec by 16.00 hrs. All other person in the tour will leave further and we will be left behind. Further spicejet do not have any flight after 12.00 noon

I was booking ticket on 08 dec 2018 from spicejet app from cochin to pune for the travel on 21 jan 2019. While doing that the amount got deducted from my hdfc bank account, but while returning back to the spicejet site, there was some error on the portal. As a result the ticket was not booked. I got the message from my bank (Sms and email) regarding the amount deduction (Rs 3766) but i didn't get any confirmation regarding the spicejet site....

Hi,

This had happened twice withing 2 months that my brand new baggage was damaged very badly.

First complaint:
Pnr : i5vggf
Date : june 19, 2018

I had given written complaint at patna airport and after making several call to them were ready to pay rs/- 2000 which was way less than actual price which is rs/- 6000. I refused 2000 rupee compensation and demanded full price of the bag, on which they said they will revert back. And getting no reponse from them i called and asked for the progress, to which they said it will be done with 4-5 working days. And till today its not yet done.

Now,
Complaint number 2 :

Pnr : ohm7pr
Date : 22-nov-2018

Same story repeat as above, standing near the baggage belt and i see my bag once again full damaged to worse condition.

Filed my complaint at bangalore airport (Complaint #13822). I get an email response providing me a compensation of rs/- 1000, which is real insult and a big joke. Immediately replied to email asking for full compensation of rs/- 6000.

Thanks,
Abhishek.

I have booked one ticket on 30.11.2018 on spice jet to be traveled mct-ahmadabad - bangalore on 01.01.2019 via payment

Ref. Psib[protected][protected]billdesk on[protected] and the amount is debited to my account

As of now, i didn't received any ticket or no return of money to my account
Kindly look into the same and take necessary action.

Thank
Emil francis

Pnr number: s679gi for plane sg578, date of journey: 26/11/18.

The flight was due for 03:55 pm but after printing the eticket from self checkin kiosk i found out that there was a delay. It was delayed by more then 2.5 hours. No message or call was put up by spicejet about the delay.

So, i contacted customer care because not even a single spicejet employee was present near any gates. The customer care guy helped me out very nicely and guided me on how to transfer my ticket on alternate flight. But as soon as i got in contact with the ground crew, they were pathetic. I was instructed to visit spicejet booking counter, a spicejet employee, ms. Sanjana biswas, was there, she kept me waiting and tried to just push me back on boarding the same flight. I got a ton of misinformation from her. At one point she even said that "i cannot book an alternate ticket for you, you better call the customer care guy and tell him to book it for you."

This kind of misinformation and unethical behaviour was not at all expected from you guys. First you dont inform me about the flight delay, then this irrational behaviour. Fortunately, after arguing about this issue for more then an hour someone senior to her came forward and helped me, but all because i did not budge from my stand and they could not make a fool out of me.

If i dont get a proper explanation from you guys and a long due apology, in written, from ms. Sanjana biswas, for wasting my time, providing me misinformation and her rude behaviour, then i swear not only me i will make sure that all my family and freinds choose any other flight carrier over spicejet.

It is really immature behaviour of your people.. They have not inform me regarding flight schedule change.. I took off for this flight and important work in delhi.. Which will not be possible now because this timing. My flight was from goa to delhi on 1dec 2018 at 12:10 hrs n arrival at 14:50 hrs. They changed the departure to 15 hrs without informing me. When i called to enquire there response was rude.. They were like we cannot do anything in this. This is not our fault.. Like whose fault is this?? Mine because i book with your flight

Airline pnr : se9msn
Complaint no : 03044685
Dated 19.11.2018

Dear sir,

My baggage was damaged by the "spice jet" airline and no action was taken till date.

I called spice jet airline around 3-4 times, but no action was taken.

I need full rs.10, 000/- as compensation for bag damage & problem face by me at the airport.

Regards,
Hiren parmar
[protected]

I got a call from spicejet airlines it was completely fake call. First they took 2200 rs for registration. And for documentation 5600 rs. They said you are selected for this job without taking face to face interview. Only telephone interview was taken. And then for bond letter they take 11000 rs. They provide join date as 4/12/2018. Now i called them 'there phone is switched off. And email also not working. Please sir take action for fraud jobs.