SpiceJet Complaints & Reviews

I've travelled from bangalore to hyderabad on 26/11 15:35 in spicejet with my family. We three carried one laptop bag and one travel bag for each. Before boarding, spicejet agents checked weight including my laptop bags then said exceeded limit weight and charged rs.5200. And also i put some belongings to dust bin to reduce the weight as per their request. All are precious things. I asked them why you are considering laptop bags, but they replied as they will calculate weight for all bags including handbag. Only they given two mins to decide or else gate will close. So i paid 5200 rupees and i put my precious belongings to dust bin. I have that bill copy, travel documents and all.

I m waiting to board in flight no SG087 from IGI gurgaon to swarnbhoomi bagkok on dated[protected] but now flight is finally deleyed by 2 hrs and 50 minutes all passanger suffering due to deley by air line so plz I request you to do the needful and compainsiat all the passanger

Regard
Rajesh Verma
[protected]
Seat no 29D

We had flight on 24th nov from silchar to kolkata with a layover of 8 hours and next flight to chennai. Our baggage was torn in 2 places. Pnr h5p6xi. We could not raise a complaint in the airport as our son was not well. Have submitted a complaint in spicejet portal, although i am sure there will be no response from their end. Kind request to passengers to not travel in such pathetic flights who has no concern over passenger's luggage.

I like to put a complaint on spicejet airways..
Always they are delayed. Im travelling regularly from chennai to coimbatore. Every time i travel minimum of 1/2hr late in their schedule. Bcos of this i've to pay waiting charges for my taxi booked on the day.
Some stringent action like they hav to refund or pay penalty to all the passengers for the delay.
Or suspend from service for a day or two.

I traveled from delhi to madurai[protected] with spice jet. I had purchased spice max. When i entered for priority check-in, the staff in that counter didn't allow me without ask me anything (Ticket copy..). Later i had check-in in normal counter, explained about this, they didn't even apologize. There is no priority boarding. Food is average. Flight was around 1hr of delay. Finally no priority bag out. Its completely useless. You are just grabbing money from guests. I had very worst experience with spice jet. Would you refund of add on service of spice max money?

Dear team
Me and my wife has booked Spice jet flight for Amritsar to Goa by flight no SG-281 with PNR ND612N. We were coming from Nawanshahar and delayed in traffic. I do call your customer care and your emergency helpine no several times but no body pick my call. We enetred Airport by 6 pm and your Spicejet counter was closed.. After 10 min we met Miss Swaraj and she deneid for any assistance or any help.. She totally ignored our requests..
You flight departure time on 22 Nov was18.50. So i want the explanation and my ticket refunds for not providing the assitance by your staff.
Altough I have rebooked the same flight for next day.

Pasenger details
Lucky Kaushal/Geetanjali Kaushal
Contact No [protected]
Email id lucky.[protected]@gmail.com

Regards
Lucky Kaushal

My dad booked a flight from chennai to hubli in spicejet on 23/11/2018 (Time 07:25) but unfortunately due to heavy traffic because of rain he cannot reach on a boarding time and reached after 10 minutes of boarding time and before 55 minutes of arrival time. For that the counter staffs never allow my parents to get the boarding pass and rude to them and tell them counter closed. My parents wait and ask the staffs for 20 minutes but never issue the ticket. Finally my dad ask them to refund the money but the staffs told cannot refund and tell my parents not to disturb them. As highly named company spicejet staffs don’t know to handle the customers and cannot help the customers. If customers having any problems when coming on time and anything means this is how the staffs of qualified airlines will behave to the customers. People are not doing wantedly due to some nature happenings they cannot come on a time. For that the staffs can do whatever they want means how the customers will suffer. Totally money waste and time waste now. So please assist your staffs to guide the customers politely and make the customers happy. I ensure that the spicejet airlines to refund my money. Thanks

My flight was delayed by 4 hours and on arrival i found my luggage bag to be broken and my stuff tossed. I filed a complaint at the airport itself but got no response from their useless team. I then mailed them several times to which they replied by outright denying any responsibility for flight delay or luggage handling. They asked me to mitigate this issue by offering a rs. 1000 voucher to which i declined.

I would request everyone to not travel by this pathetic airlines. A lot of people had warned me about the same but i still booked spice-jet because it was cheap. Only later did i realize that that it actually turned out to be a lot costlier and it is not the ticket prices but the management and the employees who are cheap and frauds.

Flight SG2981 21 Nov 2018.
Payment receipt no:
BOTzOBZxTyXc95. - INR 600
BOTzOBZxTyXc95. - INR 600
TEAM RAZORPAY Receipt.
PNR EC9T8A
Inspite of taking payment twice I was denied seat of my choice 1B .

Dear Sir,

I had booked my flight ticket on SpiceJet official mobile application for my travel to Jaisalmer from Jaipur on 21/11/18.
I had also later booked add on for preferred seat and had choose seat no. 1B for which I was charged since my credit card was debited and also got confirmation E-mail of payment being received by SpiceJet.
At the time of check-in at the Jaipur airport SpiceJet counter I was declined the preferred pre booked seat for which I had already paid and upon requesting the concerned SpiceJet staff / manager after showing them the proof in form of E-mail acknowledgment from SpiceJet they did not cooperate and also made me stand for almost for an hour.
Since I did not want to miss my flight as I had no choice so I requested for a letter from SpiceJet airport manager which is attached for your reference.
Please also not that I was charged twice Rs.600 each for one preferred seat and still was not given that seat.
Till date the charged amount of Rs.1200 has not been refunded to me.
This situation and treatment by your airport staff has caused me a lot of distress.
I might seek legal action against you if you do not respond.

Thanking you,

Alok Kumar Rathi
[protected].
[protected]@yahoo.co.in

Non allotment of seats to the customer is not correct procedure and it is general violation of natural justice. Selling the seat for price for persons who bought the valid ticket to travel is illegal and bad in low. Your person has refused to give the seat to our family members and said that pay for it or get at the time of boarding. But the time of boarding it is not possible to get seat in row for all four members. And there is every possibility that seat may get any where for all four member which is more discomfort created by your air lines. It is informed to avoid such things, if you want increase your fair, and donot harass the customer by asking penny amount and not loose customer for ever. Think about this and retain the customer for ever

Pradeep poddar travelling to bagdogra from kolkata was not allowed to use washroom even after flight take off. Sg 578 seat 6c. Airhostess disha nd shweta. He is diabetic with urinary problem. Very bad behaviour nd negligence. Airlines should have better staff as it belongs to hospitality department. Girls like them should be restigated. Atrocious. Inhuman.

Hii, iam booked one ticket from hyd to jaipur in november to and fro, but due to some i the plan got cancelled so i cancelled my ticket with spice jet. The refund has been initiated long back from airline but it's not given by this fraud company happy easy go.. They don't even pick the call nor reply anything.

Please help me with my refund as this is lot of money.

Dear Sir,

Its very bad experience, my check in bag was broken and the ground staff attitude was very bad.After arguing and she talk to superior they have issued Baggage Irregularity Report No.29567 dated 19 Nov, 2018 at 0.30 AM details are as follows

Not ready for any compensation as well as in report mentioned local bag, which angle that Ms. Priya find its local.
She do not know that out of India lot of brands available not knowing brand and mentioned.

If Spice Jet refuses to compensate or If no reply on my below mail id

will file case in consumer court .

If no reply on my below mail id

I have attached below

1. Broken Bag Image

Shailendra Mehta

Pnr - x3mjnr, in reached hyd airpor at 5 10 and im flight is at 5 50 on 19th nov 2018. They actually checkd in other passenger on my name i dont knw how the hell they did it and they just gave an excuse that im late for boarding. I begged them to helpout plz becz its ver important flight for me as i have exams, still they didn't responded (They said we r helping but im see and hearing evrything they're jst chilling and laughing with there colleague's. I think checking in other passenger is there mistake so they didn't even inform d manager and when i asked they are saying im late eveen though im 40 mins before for boarding. I'll never book spicejet and i'll say my friends and everyone to never book spicejet, it is the waste airlines

The flight scheduled to depart at 11.25 today 18-11-18 is still not departed and no proper information by the crew.

We are almost 50 in a group and wasting out our time here at chennai airport since 9.00 am in the morning instead of attending a conference meeting at goa.

By 1.40 we should have reached goa.

I request the concerned authority to take serious action.

Time and money is important to each and everyone o[censored]s.

Also reimburse our time and money

Sg 3420 and sg 3419 on the 15th and 17th were cancelled at the lat minute without prior information. The passenger in fact went to the airport in pondycherry and was informed. The total ticket money should be refunded to the person who bought and paid for the ticket using the credit card.
There is no way another spice jet ticket would be bought.
While booking the ticket there was no information that flights from and to pondy were frequently cancelled without assigning any reasons. If the flights do not operate due to not enough passengers then all payment should be on hold till the final decision to operate the flight is made.
The spicejet web site also does not have a link to ask for refunds. Ringing customer care is a thankless job as the phone just rigns or remains engaged.

2am Flight from Bangkok to Ahmedabad was declared delayed til 6am. Made to strand in chilled AC without any help of water or food. Declared flight cancel at 6.30am n pushed us out of the airport by security n airlines staff. No kind of help was provided. Were mentally harassed by the airline staff. Called spiceJet customer care but even the customer care refused to help. Missed my connecting flight from Ahmedabad to Bangalore because of the flight delay. Had to rebook with extra charges. Reached home 24hrs later. Was physically exhausted.

We were travelling from srinagar to jammu dated[protected] and unfortunately my mothers phone was mis placed and it was found by ur crew member namely vikram and he called my sister and he told that he has picked my mothers phone on the plane. Now this phone is at delhi airport i have called ur customer service also. Plz return my phone as soon as possible.

My son was travelling from kolkata bangaluru sector on the 9th of nov'18 with an addon of spice max. Upon the receipt of luggage the condition was horrible as if the suitcase was thrown and dumped several times, inspite of having a priority sticker on it. My son has to somehow tie up the suitcase from all sides then he has to leave the airport.
Pnr - k7jf8p

I travel with spicejet flight from hyd to blu on 12th nov. Pnr : c5i7hv (Amit kamtikar), i have urgent meeting in bangalore so took spicemax addon.
Flight reached on time but my luggage was misplaced, after some time it is found that luggage will be coming by next flight (Air asia). After more than an hour i got my luggage.
It was very bad experience for me, i miss my meeting & i need to pay waiting charges for taxi as well.