Submit a Complaint
Claimed

SRS Travels Complaints & Reviews

www.srstravels.net
1
Updated: Oct 29, 2025
Complaints 775
Resolved
60
Unresolved
715
Bad 😕 It seems that SRS Travels has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
Complaints
Contacts

File a complaint to SRS Travels

Having problems with SRS Travels?

File a complaint and get it resolved by SRS Travels customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Travel & Vacations
SRS Travels

SRS Travels reviews & complaints page 5

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
V
Vinayak Bhave
from PUNE, Maharashtra
May 30, 2022
Report
Copy

My experience while travelling in SRS bus was amazing, but once I boarded at pune on May 29, 2022, then I saw bus condition was very bad, seats were full of mud and the charging point was not working.
I could never imagine that SRS buses will be in this condition. Paying 4000 for tickets and getting unhealthy atmosphere into the bus. This is very inconvenient for passengers to travel in condition of bus like this.
SRS Travels customer support has been notified about the posted complaint.
View replies
Even the bus curtains were very bad smelling so unhealthy
Reply
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    P
    Priyanka Immanuel
    May 28, 2022
    Report
    Copy

    Bus was delayed by 1 hr for no reason and they luggage was not allowed to be put at the luggage area below. He said it was full or some rubbish why do you allow passengers without us putting our luggages. We have to keep so many luggage don our head and sleep? No Basic sense at al.
    SRS Travels customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      sarang5s5
      from Bengaluru, Karnataka
      May 27, 2022
      Report
      Copy

      Unethical behavior of the company and their drivers

      I booked the BUS from Bangalore to Ichalkaranji through this travel agency.
      Departure date : 26-MAy-2022, 09.15pm
      Arrival date and time : 27-MAy-2022, 08.15am (expected)

      I as well as the passengers in our bus faced lot of issues . Describing those issues below :
      1) Bus departure time was 09.15pm at night . In actual it came late, by 10.45pm.
      2) Bus started at 11.15pm from Banglore, and it left bangalore...
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy
      S
      S Baskar
      May 26, 2022
      Report
      Copy

      From surandai to Bangalore pick up point is new market but dropping point is hennagara gate .
      Same thing is mentioned on the message then also driver is not stopping and arguing to drop on the dropping point location

      SRS travels waste
      SRS Travels customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        D
        Dhiv_yadh
        from Nagercoil, Tamil Nadu
        May 24, 2022
        Report
        Copy

        I m travelling from nagercoil to bangalore in SRS Bus KA51AA6981... THE CURTAINS ARE VERY DIRTY.., PRODUCING BAD SMELL WHICH WE CAN'T TOLERATE..EVEN INSIDE THE BUS IN NOT CLEAN.. FOR THIS UNTIDINESS WHY WE HAVE TO PAY RS1000.
        SRS Travels customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          S
          Sanjana Rajeev
          May 23, 2022
          Report
          Copy

          Address: Bangalore

          Hi I am Sanjana Rajeev Travelling via SRS TRAVELS BUS NO. KA51AB0978 (Bangalore - Kundapur) On 23 May 2022, 9:30 pm. I am highly disappointed and lodging a complaint regarding the highly unprofessional behaviour by the bus conductor. The LIVE Tracking sight showed me the bus reaches at 9:30 to the stop, and yet the bus left without picking me up at 9:20 and made me catch up 2 stops ahead in Jalahalli, we had to rush through the signals and traffic and he continued to argue with us. Could you take care of the highly unprofessional and Rude behaviour by the bus people? They failed to inform the bus was leaving the stop aswell. Please take immediate action to prevent this.

          Thank you.
          SRS Travels customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            J
            Jagadishap23
            from Belgaum, Karnataka
            May 8, 2022
            Report
            Copy

            Address: Belgaum, Belgaum, Karnataka

            I have booked ticket Belgaum to Hyderabad… there is no mention about via root… so I was trying to call from morning to clarify but Belgaum division phone is switched. So because of that I missed the bus. So I need refund
            SRS Travels customer support has been notified about the posted complaint.
            View replies
            Kindly to reply as possible as sooon
            Reply
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              B
              Bala Patil
              from Kolkata, West Bengal
              May 8, 2022
              Report
              Copy

              Address: Bangalore

              Worst timing and they picks up all publics in between the city and makes delay to reach destination. Such a worst service’s provider in last few months
              SRS Travels customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                V
                Vasanth K Duraisamy
                May 7, 2022
                Report
                Copy

                Bangalore to erode - may 6 - 23:45 pick at bommasandra.

                When I got into bus, I asked the driver, when the bus will reach the destination. The driver jumped onto me and literally shouting at me, saying how could I ask this question.
                I have totally no clue what's wrong with my question.

                Very rude behaviour and my complete trip was ruined.
                I used my one day salary to book the trip with SRS, and I feel I deserve to know the timing of drop.
                Would really appreciate if these kind of bus operator behaviours are checked and actioned upon.

                This is going to be my last trip with SRS.
                SRS Travels customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  [email protected]
                  from Mumbai, Maharashtra
                  May 4, 2022
                  Report
                  Copy

                  Yesterday 3/5/2022 I have travelled by srs travels the driver are not manners how to speak with women and he was fighting with ladies passenger and the Srs travels time reached Bagalkot morning 07 o clock but they bus are reached 08:15 when I asked driver why late he shouting me and fighting with me don't have sence how to speak with passgers he was fighting when I said I will complane he saying you make complane I m not fear to any one
                  SRS Travels customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    friendz101
                    from HELPVILLE, Tamil Nadu
                    Apr 28, 2022
                    Report
                    Copy

                    Address: ಟಿಪ್ಪು ಸುಲ್ತಾನ್ ರೋಡ್, ಬೆಂಗಳೂರು

                    Srs Bus tram not providing GPS details and no driver number number recieved and also invalid numbers updated in boarding point...
                    SRS Travels customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      A
                      anumitha_02
                      Apr 27, 2022
                      Report
                      Copy

                      PNR number: 36006774
                      The person at the desk says that the amount has been refunded. But I have checked my account statement several times and I have never received the amount. I canceled my ticket on 03/04/2022. It is 27th today and I have still not been refunded the amount. I am writing this complaint in hopes that I'll be refunded soon. But I will never be using SRS travels again for any of my future journeys. The first time has been the worst experience!
                      SRS Travels customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        S.M.S. SHASHI
                        Apr 26, 2022
                        Report
                        Copy

                        Address: Srs bus

                        The srs bus hubli(7:15) to mumbai every time i travel's but i face a issue everytime same issue is that staff was keep extra luggage or unregistered luggage inside tbe bus on the customers seat and argue with customer and sayd this is the rule you have to adjust with luggage .
                        SRS Travels customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          M
                          MSU
                          from Bengaluru, Karnataka
                          Apr 21, 2022
                          Report
                          Copy

                          Yesterday We booked srs travels from Tiruchendur to bangalore for 5 persons.
                          The bus number is KA42A4612. When the bus reached lalbagh gate, I checked with driver and conductor to find out whether the bus will go to Wilson garden. But they didn't reply and started abusing me and threating with dire consequences. Never experienced such kind of rude behaviour. It's also unsafe for women to travel because the substitute dirver/conductor sleeps in the passenger seat. They also said they don't bother about the complaint also. If you cannot help passengers to clear their doubts, then why do you run this business?
                          SRS Travels customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            G
                            Gourav Barge
                            Apr 4, 2022
                            Report
                            Copy

                            Address: Belgaum

                            My Seat glass broke down mid night ... no bus operator provided any other seat nor they clean it properly... all glass peaces were fallen all around.

                            Not even they have safety kit .. I was hurted because of glass broke down
                            +2 photos
                            SRS Travels customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              R
                              rakesh bhari
                              from Bengaluru, Karnataka
                              Mar 29, 2022
                              Report
                              Copy

                              Address: banaglore

                              Hi Team,

                              I booked a bus for shirdi trip for March 18th but due to vehicle issues the trip got cancelled by SRS.later i got the refund amount but there is difference in my paid and received amount.

                              Bus Ticket numbers
                              PNR 35913886

                              PNR 35913910

                              The amount debited for the ticket 35913886 is Rs.4788 i got a refund of Rs.4560
                              The amount debited for the ticket 35913910 is Rs.1596 i got a refund of Rs.1520

                              Could you please let me know why there is a difference in refund amount as I booked the bus through SRS portal only.
                              Please treat this as priority and refund my full amount back ASAP. It's been frustrating talking to everyone and it's been over a week for now and there is no response from them until now.
                              I'm attaching the refund and paid amount screenshot as well
                              +4 photos
                              SRS Travels customer support has been notified about the posted complaint.
                              Mar 31, 2022
                              Updated by rakesh bhari                               Still awaiting response from them
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                K
                                [email protected]
                                from Bengaluru, Karnataka
                                Mar 24, 2022
                                Report
                                Copy

                                I tried to book the ticket on 23/03/2022 online for travel from Hangal to Bangalore on 25/03/2022 and payment of Rs. 597/50 was successful under Payment Id[protected] and order awaited under PNR 35963942. As I did not get the confirmatory message from your side, I tried to view the ticket in the app after giving PNR and other details asked. The message I got was - Could not find the ticket under this PNR.

                                Please be good enough to refund the amount of Rs. 597/50 at the earliest and oblige
                                +2 photos
                                SRS Travels customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  K
                                  Kishor Yadagere
                                  Mar 22, 2022
                                  Report
                                  Copy

                                  I have booked ticket in srs travels through abhibus app. Booking ID: AU[protected] and PNR : TS[protected]MJRV / 35958627.
                                  There was a broken pipe on 4th upper seat. Which was making a lot of noise and was causing safety issue. I brought it to the attention of staff. They ignored it and after reminding them after 2 hours, one of the staff became abusive and said he won't do anything now. I asked him to take the pipe out of the seat. I have paid for this seat, it's your responsibility to give me a seat with safe condition. I am writing this in the middle of journey and really worried about the rest of journey
                                  SRS Travels customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    B
                                    B Kameshwar
                                    Mar 12, 2022
                                    Report
                                    Copy

                                    Address: Dr.Kameshwar Mehdipatnam Hyderabad

                                    Plz change the dhabha every time bus is stoping for dinner in a dhabha near toopran dat is not clean very bad food so plz I request the srs travel company to stop the bus for dinner at any 3 or 5 star hotel for dinner as iam travelling regularly in dz bus since 2 years so plz tell the drivers to stop At any clean and neat hotel I have been asking drivers regularly to change the hotel they are telling dat company has some deals with that hotel so plz I request you to give orders to ur driver to stop for dinner ar any other hotel dat is neat clean food must be tasty as it is a long journey for passengers so the hotel must be clean so plz request your drivers to stop for dinner or lunch at best dhabha or hotel
                                    Thanking you
                                    SRS Travels customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      R
                                      Rashmi h
                                      Mar 12, 2022
                                      Report
                                      Copy

                                      Highly irresponsible to customers needs, the driver knew there was a problem with vehicle still he was forced to drive and all the passengers are facing problem, here we are not getting any refund for the delay nor they are responsible enough to make quick replacement arrangements indeed only thing they can tell was we are doing arrangements.
                                      Bus no: KA 51 AA 5278
                                      Bangalore to raichur
                                      SRS Travels customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit

                                        Related businesses

                                        Lemon Vacation
                                        1
                                        (29)
                                        Highland Holiday Homes
                                        3.9
                                        (27)
                                        Club Mahindra Holidays
                                        3.8
                                        (2650)