SRS Travels Complaints & Reviews

Bus was delayed by 1 hr for no reason and they luggage was not allowed to be put at the luggage area below. He said it was full or some rubbish why do you allow passengers without us putting our luggages. We have to keep so many luggage don our head and sleep? No Basic sense at al.

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I booked the BUS from Bangalore to Ichalkaranji through this travel agency.
Departure date : 26-MAy-2022, 09.15pm
Arrival date and time : 27-MAy-2022, 08.15am (expected)

I as well as the passengers in our bus faced lot of issues . Describing those issues below :
1) Bus departure time was 09.15pm at night . In actual it came late, by 10.45pm.
2) Bus started at 11.15pm from Banglore, and it left bangalore...

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From surandai to Bangalore pick up point is new market but dropping point is hennagara gate .
Same thing is mentioned on the message then also driver is not stopping and arguing to drop on the dropping point location

SRS travels waste

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I m travelling from nagercoil to bangalore in SRS Bus KA51AA6981... THE CURTAINS ARE VERY DIRTY.., PRODUCING BAD SMELL WHICH WE CAN'T TOLERATE..EVEN INSIDE THE BUS IN NOT CLEAN.. FOR THIS UNTIDINESS WHY WE HAVE TO PAY RS1000.

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Address: Bangalore

Hi I am Sanjana Rajeev Travelling via SRS TRAVELS BUS NO. KA51AB0978 (Bangalore - Kundapur) On 23 May 2022, 9:30 pm. I am highly disappointed and lodging a complaint regarding the highly unprofessional behaviour by the bus conductor. The LIVE Tracking sight showed me the bus reaches at 9:30 to the stop, and yet the bus left without picking me up at 9:20 and made me catch up 2 stops ahead in Jalahalli, we had to rush through the signals and traffic and he continued to argue with us. Could you take care of the highly unprofessional and Rude behaviour by the bus people? They failed to inform the bus was leaving the stop aswell. Please take immediate action to prevent this.

Thank you.

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Address: Belgaum, Belgaum, Karnataka

I have booked ticket Belgaum to Hyderabad… there is no mention about via root… so I was trying to call from morning to clarify but Belgaum division phone is switched. So because of that I missed the bus. So I need refund

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J

Jagadishap23

from Belgaum, Karnataka

May 8, 2022

Kindly to reply as possible as sooon

Reply

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Address: Bangalore

Worst timing and they picks up all publics in between the city and makes delay to reach destination. Such a worst service’s provider in last few months

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Bangalore to erode - may 6 - 23:45 pick at bommasandra.

When I got into bus, I asked the driver, when the bus will reach the destination. The driver jumped onto me and literally shouting at me, saying how could I ask this question.
I have totally no clue what's wrong with my question.

Very rude behaviour and my complete trip was ruined.
I used my one day salary to book the trip with SRS, and I feel I deserve to know the timing of drop.
Would really appreciate if these kind of bus operator behaviours are checked and actioned upon.

This is going to be my last trip with SRS.

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Yesterday 3/5/2022 I have travelled by srs travels the driver are not manners how to speak with women and he was fighting with ladies passenger and the Srs travels time reached Bagalkot morning 07 o clock but they bus are reached 08:15 when I asked driver why late he shouting me and fighting with me don't have sence how to speak with passgers he was fighting when I said I will complane he saying you make complane I m not fear to any one

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Address: ಟಿಪ್ಪು ಸುಲ್ತಾನ್ ರೋಡ್, ಬೆಂಗಳೂರು

Srs Bus tram not providing GPS details and no driver number number recieved and also invalid numbers updated in boarding point...

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PNR number: 36006774
The person at the desk says that the amount has been refunded. But I have checked my account statement several times and I have never received the amount. I canceled my ticket on 03/04/2022. It is 27th today and I have still not been refunded the amount. I am writing this complaint in hopes that I'll be refunded soon. But I will never be using SRS travels again for any of my future journeys. The first time has been the worst experience!

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Address: Srs bus

The srs bus hubli(7:15) to mumbai every time i travel's but i face a issue everytime same issue is that staff was keep extra luggage or unregistered luggage inside tbe bus on the customers seat and argue with customer and sayd this is the rule you have to adjust with luggage .

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Yesterday We booked srs travels from Tiruchendur to bangalore for 5 persons.
The bus number is KA42A4612. When the bus reached lalbagh gate, I checked with driver and conductor to find out whether the bus will go to Wilson garden. But they didn't reply and started abusing me and threating with dire consequences. Never experienced such kind of rude behaviour. It's also unsafe for women to travel because the substitute dirver/conductor sleeps in the passenger seat. They also said they don't bother about the complaint also. If you cannot help passengers to clear their doubts, then why do you run this business?

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Address: Belgaum

My Seat glass broke down mid night ... no bus operator provided any other seat nor they clean it properly... all glass peaces were fallen all around.

Not even they have safety kit .. I was hurted because of glass broke down

+2 photos

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Address: banaglore

Hi Team,

I booked a bus for shirdi trip for March 18th but due to vehicle issues the trip got cancelled by SRS.later i got the refund amount but there is difference in my paid and received amount.

Bus Ticket numbers
PNR 35913886

PNR 35913910

The amount debited for the ticket 35913886 is Rs.4788 i got a refund of Rs.4560
The amount debited for the ticket 35913910 is Rs.1596 i got a refund of Rs.1520

Could you please let me know why there is a difference in refund amount as I booked the bus through SRS portal only.
Please treat this as priority and refund my full amount back ASAP. It's been frustrating talking to everyone and it's been over a week for now and there is no response from them until now.
I'm attaching the refund and paid amount screenshot as well

+4 photos

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Mar 31, 2022

Updated by rakesh bhari Still awaiting response from them

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I tried to book the ticket on 23/03/2022 online for travel from Hangal to Bangalore on 25/03/2022 and payment of Rs. 597/50 was successful under Payment Id[protected] and order awaited under PNR 35963942. As I did not get the confirmatory message from your side, I tried to view the ticket in the app after giving PNR and other details asked. The message I got was - Could not find the ticket under this PNR.

Please be good enough to refund the amount of Rs. 597/50 at the earliest and oblige

+2 photos

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I have booked ticket in srs travels through abhibus app. Booking ID: AU[protected] and PNR : TS[protected]MJRV / 35958627.
There was a broken pipe on 4th upper seat. Which was making a lot of noise and was causing safety issue. I brought it to the attention of staff. They ignored it and after reminding them after 2 hours, one of the staff became abusive and said he won't do anything now. I asked him to take the pipe out of the seat. I have paid for this seat, it's your responsibility to give me a seat with safe condition. I am writing this in the middle of journey and really worried about the rest of journey

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Address: Dr.Kameshwar Mehdipatnam Hyderabad

Plz change the dhabha every time bus is stoping for dinner in a dhabha near toopran dat is not clean very bad food so plz I request the srs travel company to stop the bus for dinner at any 3 or 5 star hotel for dinner as iam travelling regularly in dz bus since 2 years so plz tell the drivers to stop At any clean and neat hotel I have been asking drivers regularly to change the hotel they are telling dat company has some deals with that hotel so plz I request you to give orders to ur driver to stop for dinner ar any other hotel dat is neat clean food must be tasty as it is a long journey for passengers so the hotel must be clean so plz request your drivers to stop for dinner or lunch at best dhabha or hotel
Thanking you

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Highly irresponsible to customers needs, the driver knew there was a problem with vehicle still he was forced to drive and all the passengers are facing problem, here we are not getting any refund for the delay nor they are responsible enough to make quick replacement arrangements indeed only thing they can tell was we are doing arrangements.
Bus no: KA 51 AA 5278
Bangalore to raichur

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Address: MG Road Dandeli

I was travelling from Bangalore to Dandeli multiple times in your bus(KA51 AG0261. I am seeing driver is very rude to passengers.
Driver and cleaners board many people from Dahrwad to Dandeli and they charge 50 to 200 rupees from them.

These people are bringing bad name to SRS Travels.

SRS Travels Complaints & Reviews

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SRS Travels reviews & complaints page 5

Worst service ever

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Unethical behavior of the company and their drivers

Driver waste

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Dirty curtains

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About the Bus Driver

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Regarding miss the bus

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Worst time maintenance

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Rude behaviour from bus driver

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Miss behaviour

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No , no , No Scheduled bus

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Refund Not Received

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Unnecessary luggage

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Rude behaviour of the driver and conductor

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Glass broke down - worst service SRS travels

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Bus trip got cancelled but refund amount not received fully

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Amount deducted, payment received but ticket not booked

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Abusive staff

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Change the food service stop

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Delay by 6 hours

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Unethical practice

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