ST Courier Complaints & Reviews

Sir,
I give order the spare of Laptop LED Monitor. They Send that via ST Courier on 12.7.13. But I did not recieved that parcel till today. If i asking customer care .they say "we don't know " Please call to Pudukkottai office. If i cal to pudukkottai office they give no responce to me. Track ID- [protected]. Please Take action for me.

I am very much disappointed with the service provided by ST couriers. I bought a Android phone worth Rs.17,500 with which I faced some troubles and asked for a replacement from the online distributor. The distributor asked me to mail the consignment to their ware house address. As per the instruction i packed the item and couriered it through ST couriers Chengalpattu. The delivery address is also a urban place in bangalore. I sent the courier on 17th of July 2013. when i contacted the courier customer service they told that they can deliver it on 19th of july 2013 which is friday.

But the courier is not delivered on that day. so i called the couriers customer service again on 22nd July. They told it has reached bangalore it will be delivered today(that is 22nd). But it is not delivered on that day also.

The online distributor provided only 1month of replacement waranty. If i miss the deadline i may have to face the loss of 17,500 plus the courier charges.

the deadline will be over on 29th July 2013. when i called the couriers customer service on tuesday(23rd July) they told that there are no service at that particular place. so we are returning the package back to you.

But when i saw that couriers tracking page with my courier Id i am shocked. the courier is moving to cochin which is not relevant to the destination at all. Again i called the courier and i received a worst response, telling that there is mistake happened at their side and sent the delivery to cochin.

i asked them to send it befor the deadline as it is a big loss for me.

on wednesday (24 th july) i again called the customer service for updates. They sudenly told they dont have service for that particular area. So i told them to send the consignment through some other courier as it is already very near to the deadline. As the mistake is from ther side they agreed to send that.

On thursday(25th July) the couriers customer service told they got the product in Bangalore from Cochin. They can deliver it through some other courier service provider to that destination. I felt very happy on hearing this and said ok.

But the same night i checked the courier tracker. it showed the consignment is back to chengalpattu where it originated.

when i called the customer service on friday(26th july) their answers are irresponsive. they connected to their manager who is so rubbish in answering said we dont have service at that place. when i asked why it took this much time to return back the product when there is no service at that place. why did u sent the product to somewhere like cochin. For that he said there are no chances for that to happen and asked me to send the Courier ID for verification. before i complete the complaints to him he kept the call. last words from him is i cannot go and check everyone and i cannot go and deliver the consignment. it hurted me a lot. i am not asking him to deliver the product at least i just wanted them to hear my complaints.


As a manager his answers are irresponsive. also the service is worst. Now i am at the end of the replacement deadline. i need the replacement or need my money back.

these kind of service providers with harsh behaviours should not be let into the market. or the consumers will be facing more issues. please take necessary action on this courier service provider.

I am adding the contact details of that manager here:

Manjunath
Phn Num: [protected]

The courier delivery ID is :[protected]

Dear Sir,

I sent a new dresses to my nefew for his birthday on 29/04/2013 from tambaram,chennai to kuppam(chittoor dist) AP. they were missed the parcel and not giving the proper response to my calls. I said i'll make complain even though they are not concern on my parcel. so finally i found i could get some help thru this formum.

please help me to give correct justice to this unfair service.

Additional details courier details:
AWB.No[protected]
Origin : Tambaram[protected], [protected],[protected]
Destination # Tirupathi [protected]
Booked Date 29/04/2013
Status : PENDING

My contact number:[protected]

Appriciate your help.

Regards,
Neelima

My father sent my educational certificates from Ooty to Bangalore through ST Courier wrapped in a Special cover which was bought for Rs.10. When i got those in Bangalore, i was completely in the state of shock. It was bought to me like a garbage i.e, fully crumbled(crushed and wrinkled). Now i don't know what to do with the Certificates and these stupid people who are running such a worst courier service, who don't even understand the basic importance of the Materials or Goods sent through their courier services, which they just think as 'Garbage Materials' and totally mishandle those without any care.

I am sayed from tirupati- last month 21st i received an information kit which was ordered by me with free shipping but the delivery boy took an amount of Rs 350 from me.From that day onwards i am informed to that person so many times over phone but he is not giving proper replay.Simply says i will pay your money next week, like that he told from Jan 21st onwards.His name is devraj and he is the incharge of tirupati branch also.Please try to solve this problem.

On 28th Jan a letter was booked from Chennai to Palaghat, Kerala. This has not been delivered yet.
The website of ST couier is also not working for the last one week to track.
Phone enquiries are not giving satisfactory replies even for their website access problem.
Highly diasppointing it is

My father Sri. K. Satyanarayanan residing at #54, Meenakshi Nagar, Near Priya Nagar, Telungupalayam Pirivu, Coimbatore - 641 039 has booked a parcel consignment of books to Sri. B. Gururajan, 9/173/1, Flat # 403, Venkateswara Apartments, Venkateswara Nagar, Malkajgiri, Hyderabad - 500 047 on 08/11/2012 through ST courier at Telungupalayam Pirivu Franchise vide receipt #[protected]. The value of the consignment is around Rs. 1000/- and was in dire need at the destination. Despite repeated followups with ST couriers there is no proper reply and only false promises which are not kept. There is a complaint # which was registed on 14/11/2012 , the complaint no is AK 41208. Till date the consignment has not reached the addressee. The sender's phone # is[protected] and the receiver's phone # is[protected].

I urge you to take up the matter with the concerned and solve the issue as the tracking shows that on 10/11/2012 the consignment is in transit between Chennai to Hyderabad and thereafter there is no information. The status still shows as pending. This has created untold misery in the form of repeated calls to Mr. Dhanasekhar whose number is[protected]. Most of the times this number will be engaged and if he comes on line he would give false promises like the item will be delivered within one hour repeatedly.

The consignment is of importance to us and we urge you to help us in this matter and let us know whether there is any legar remedy to such untold harassing of hapless customers.

Regards,

S. Rangarajan(For K. Satyanarayanan)
[protected]@yahoo.com

Hi,

My sister sent me a parce from coimbatorel on 17 Oct 2012 to bangalore the place where I am staying. This is my consignment #[protected]. After few days we tried to contact ST Courier and they said it will get deliver in 4 days. Now Its almost two weeks gone. I haven't received my parcel and got very poor response from their side. Most of the times they are not picking my calls.

Then I got response once, when I tried with different number. That silly people are not picking calls from the same number. They are trying to escape answering for their SUPER STUPID SERVICE. These are the numbers I have tried contacting (Anil: 95731972,[protected],[protected], [protected]).

I need proper solution for this. I am really fed up calling and waiting. I have never experienced such a FRAUDULENT SERVICE.

I had booked a parcel via ST Courier to Kozhencherry, Kerala on Oct 13th from their Velachery Office. The package has not been delivered to date and in spite of repeated follow-ups with their Velachery Office (in-person), help line number[protected] and with their Kochi Hub office and Thiruvalla office, I haven't received any update on where the parcel is or when it will be delivered. The answer being given is that their system is down or the contact person is not answering the phone etc.

I need help to get ST Courier to either return the parcel to me or have it delivered

ST Couriers AW Bill No.[protected] Courier from Srivilliputur to Qatar. Guaranteed time -5 DAYS
Booked at Sriviliiputtur on 11th Oct 2012; reached Madurai on 12th Oct 2012..there kept on hold by them untill 19th Oct 2012 (i have no clue about the reason)
then after several follow ups to the mobile number [protected] (Madurai HUb) they had promised it would reach Qatar on 21st Oct 2012.. Now on 23rd Oct 2012 5.55pm - no sign of delivery. Phone also not picked up by them; [protected] switched off. everyday phoning up and following.
Such a worst service and irresponsible answers and behaviour from them..

PLease investigate and recommend the people NOT TO USE this courier company

GANG STEALERS


8th August i booked an air courier in ST COURIER PALLAVARAM to mumbai....The air courier of ST COURIER is reached very early period,that is one week..My goods are stolen by them....i made a complaint to them the said they will get back the stolen materials so soon....but the date now is 4th september till now nothing is found and NONE IS ANSWERING MY PHONE....By interacting to them i came to know that this is done by understanding...

D.Deshakumar
[protected]

I sent a courier to mumbai on 8th august 2012 through st courier from pallavaram...I saw the weight was 6kg and 120 grams exactly...
But the persons who are pallavaram was discussing how much to charge(In urudu language)
At last they said rs.960 in air which will reach tomorrow 11a.M.
If i send in ordinary courier means only rs.930 they said....

So i chosen air cargo and paid rs.960 in which they not yet delivered yet the date today is 12th august 2012....

I am confused that they charged me correct or they over charged me.....
2nd is the husband and wife who works in st courier was very found of they material(Salwar suits) that i sent.....
That person where asking me to give them 1 pc of salwar set while packing....

I am afraid that my product will reach the destination or not....I have a doubt the people works in st> courier pallavaram has sent or not......

Please st courier head office should help me....

My courier sent from my native on 05/07/2012 is not yet delivered to me. On calling they said it has been delivered on 06/07/2012. I even checked with my neighbours. I have been following up with for past 4 days.No proper response. They did not even call me when courier person is not available. They simply delivered to someone else. My courier ID[protected]. Tried calling but no response still.

my friend sent me a certificate through st couriers to my address(Gollapudi) Vijayawada on 2nd. that office people said that it will reach with in two days to Vijayawada.but even after 15 days also it was not reached.i had called to Vijayawada and Chennai st courier office people.but they are not at all responding.nearly i have called 30 times but they have attended only 5 or 6 times.that to they are telling the exact status of my certificate.every time when i have called they are telling that your certificate will come on the next day.after these things happened i came to know that 2 of my friends also lost their valuables because of this st couriers.this is the present working status of st couriers in Chennai and Vijayawada.Iam advising others who wants to send their things to other places ,please do not go for st couriers.

Very Very poor service and the parcel is not yet delivered
sent a parcel through ST courier from Dharmapuri to Kulasekaranpatnam on the 3rd of May. We waited for 30 days and never received a call from them till now about the delivery. The parcel contains Books 30 days past already and also finding difficult to reach the customer care people to track the status..

MEERAN

There is a consignment send to my address from Kochi to Bangalore on 21st May 2012. The consignment not yet reached to bangalore. When i called kochi office they have given the number of Bangalore office. They have confirmed that they will deliver on 28th after 7 days and today is 29th may 2012 and not yet delivered. When i call for this to bangalore office they are continusly telling to call after 1 hr. After that i called chennai head quart and they told to contact Bangalore office. Could any body help me to get my courior from such a worst courior service?. From net i got a mail id to send customer complaint [protected]@stcourier.com but the mail is not going.
Could anu body forward me the correct mail ID?.


Regards

Jimmy K George [protected]

Consignment No:[protected]

Hi All,

My mother in law sent a parcel through ST courier from Trichy to Bangalore on the 23rd of May. We waited for 3 days and never received a call from them till now about the delivery. The parcel contains medicines which supposed to be taken from 26th onwards however it's been 3 days past already and also finding difficult to reach the customer care people to track the status. We cannot afford this because the medicine is very much important and needs to be taken on a daily basis without fail. Atlast found the contact number to reach them and no one seems to be taking responsibility to do the needful. TOO MUCH OF CARELESS about the job what they are doing. The reason we approach them is to send or receive parcels within the short span of time and they are not worried about the emergency of our situation.I think they are doing this business just for COLLECTING MONEY. This is the first time that they have approached this courier service to send the medicines and NO RESPONSE FROM THE ST COURIER AT ALL.


Thanks & Regards,
Lalitha Kannan

ST Courier is a Fake Company.
So many people are loosing their valubles with this worst courier company.
Worst responce from all employees.
All are [censored]s.
[protected] no body answer ur call.
No online tracking system
stupid manager:[protected]
WHO APPROVED THESE TYPES OF FAKE COMPANIES TO OPERATE IN INDIA??
PLEASE BAN THIIS COMPANY AND ARREST ALL THE EMPLOYEES WORKING FOR THAT COMPANY.

My parcel is lost/ theft at erode Office of ST Courier.
My AWB No:[protected]
It is send from Coimbatore to Erode but it is not delivered yet.
The customer care people in Erode & Cbe office are not picking up the call, if they rarely attend then by the time they are giving only lipservice.
So Never use ST Courier in India.

sir,

I WAS SENT A COURIER ON 09.04.2012 BY MY RELATION FROM CHENNAI. BUT, STILL I DID NOT GOT MY COURIER IN MY HANDS. WE ARE WAITING FOR THAT. COURIERS ARE USED FOR THE PURPOSE OF SENDING AND RECEIVING THE LETTERS OR PARCELS WITH IN A STIPULATED TIME. BUT, IT IS NOT FULFILLED. I DON'T KNOW WHAT TO SAY. KINDLY, ARRANGE TO DELIVER THE COURIER TODAY. BOOKING NO. IS [protected], AND BOOKING DATE IS 09.04.2012.