Standard Chartered Bank Complaints & Reviews

Sir
My self Dayal Chandra Phulara. on24th December 2015. I use my Standard Chartered Bank ATM card at Vth pusta, Gamri Road, Delhi-110053 at Axis bank ATM. at that time, I received successful transaction massage on my Mobile from standard chartered Bank but I was not get cash from ATM the amount is Rs 10000. There after I gave a complaint in my Standard Chartered bank customer care. But After 10 Days They replied me on 5-Jan 2016. As per their reply, my transaction is valid and after that I again requested for seeing CCTV footage for verifying transaction. But there is no action taken by them till day on my complaint. Sir I am still worry about this .so sir please focus my complaint I will grateful to u.
Bank Transaction details are given below.

24 Dec 15 24 Dec 15 ATM WITHDRAWAL−SWITCH 10, 000.00 70, 643.81
AT CASHNT 13:35:00/8355
[protected]/INR
[protected]/664449

Regards
Dayal Chandra Phulara
Contact NO. [protected]
E-mail Id”- dayal.[protected]@gmail.com
Account No. [protected]

Sir
My self Dayal Chandra Phulara. Date24th December 2015. I use my Standard Chartered Bank ATM card at Vth pusta, Gamri Road, Delhi-110053 Axis bank ATM. at that time, I received successful transaction massage on my Mobile from standard chartered Bank but I was not get cash from ATM the amount is 10000. There after I gave a complaint in my Standard Chartered bank customer care. But After 10 Days They replied me on 5-Jan 2016. As per their reply, my transaction is valid and after that I again requested for seeing CCTV footage for verifying transaction. But there is no action taken till day in my complaint. Sir I am still worry about this .so sir please focus my complaint I will grateful to u.

Today i had 3 continuous fraud transaction of 10K each. I am in Bangalore but transaction happened in Mumbai. I called SC and got the card blocked immediately. When i called customer care they said they will take complaint only after 48 hours and investigation will happen for 45 days. I dont know why are they not ready to take any complaint till 48 hours. They say they will get transaction reference number only after 48 hours which is not acceptable. So till 48 hours if the transaction slip or bill is lost then we have to pay. So this is game played by SC. Today when i reading this forum i can see so many complaints, i had read this before i would have never gone for them. Anyways they gave me merchant name, i found his number in just dial and called him he gave me details of the person name which he knew. I again called bank and asked them to take this seriously go to merchant and collect the receipts but they are not ready to do...they said same mantra 48 hours. When i am saying the slip is with merchant and I already had call with him etc...also they are not ready to take any action. Can any one help me or let me know what should i do to get money back?

Hi, I have settled my full and final settlement with bank and even today i have the proofs and when i call the bank they are also saying that the amount is zero but when i checked in my cibel then still there is an outstanding because of shaul finance which SCB had his agency to them.
They are asking to call them which they never hear need help.

ON 31ST DECEMBER 2015 I HAD SPOKEN TO A CUSTOMER EXECUTIVE: REQUEST NO[protected] WHERE I WAS TOLD EXCESS AMOUNT OF
I again spoke to standard chartered card helpline: Complaint no: [protected] (given BY Standard Chartered Bank): 5TH DECEMBER, with below excess amounts on my cards blocked with standard chartered BANK.

Excess Amount Rs 994.57 on card no: [protected],
Excess amount Rs 569/- on card no [protected]
Excess amount 1420.14/- on card no [protected]
Excess amount of 994.57- on card no [protected]

13TH JANUARY: I RECEIVED A CALL BACK FROM STANDARD CHARTERED BANK EXECUTIVE, I ASKED HER TO SEND ME CLOSURE LETTERA ND 4 DRAFTS FOR EXCESS IN THE CARD;
SHE TOLD ME THAT MY ACCOUNTS IS SETTELD WITHOUT PAYING ME; STANDARD CHARTERED EXECUTIVE STARTED COOKING SOME STORIES TO AVOID PAYING THE EXCESS AMOUNTS, AND FINALLY I TOLD THAT GIVE ME MY ACCOUNT CLOSURE LETTER (AHRD COPY), THOUGH I ALREADY HAVE CLOSURE EMAILS FROM STANDARD CAHRTED CARD SERVIECS;

OK SEND EM EXCESS AMOUNT OF 3900/- AND I WILL RECEIVE THE CLOSURE LETTER FR MY CREDIT CARD ACCOUNT,
It has been 4 weeks since my complaint no :[protected] on 31st December 2015 but I have not got any drafts or my closure letter…Standard chartered bank is cheating, acting as a robber and thief bank and harassing the customer.


i am going to complain this matter to banking ombudsman if standard chartered does not issue me account closure letter as soon as possible.

Unnecessary Charges and Late Fines by SCB Credit Card No. [protected] (prem kumar sharma)

Hi, I have a big issue with billing of Standard Chartered Bank Credit Card. I got Bajaj Finserve Standard Chartered Bank in 2012. I used the card for several months without any issue by making the payment on or before time. I contacted customer care for reversal of the annual charges as the representative told me at that the C/Card is free for life time and they also reversed my annual charges by seeing my good past payment record. in the meanwhile i received several call for availing personal loan but i refused the same. one day i got trapped in the loan trauma and got pre-sanctioned/approved personal loan with reducing EMI. However, I paid the total amount due. i come to the notice that there are late fine charges was displayed and also the annual maintenance fee, Even after the request of cancellation of my Credit Card, they did not cancel and i am badly suffered with the bill used to come with interest by Standard Chartered Bank which was naturally unacceptable. I tried to contact with the customer care but it was not fruitful and the request of no use for the bank. These banks are really fraud and I recommend the people not use the credit cards and if required use them very carefully as they just seek the opportunity to make a good money from consumers. It would be great if anybody can help me resolving this big issue. You can contact me at [protected] or email me at [protected]@gmail.com

To,
The manager
Credit card dept.

Sub: cancellation of credit card.
Or
Reversal of annul fee.

Respected sir,
I am having credit card of your bank card no - [protected] i request to cancel the annul fee or cancel my credit card.

Ref :
Card no- [protected]
Name - pradeep yn
Expr date- 02/18
Contact no - [protected]/[protected]

Thank you,
Pradeep yn

I got a mail from Standard Chartered Bank . They are asking me to pay the money to change the Pounds into Ruppes.Should i believe it or not.Please help us to find whether it is true or scam.My contact E-mail:- [protected]@gmail.com

I gave the above complaint in lieu of around 3970/- excess balance with standard chartered credit cards which i closed as per final month statements as on december 30th, complaint no: [protected]. Despite multiple reminders and complaints, i have not received 4 drafts due from 4 cards closed on my account. The 5 days TAT has also passed away and standard chartered manhattan card team continues to be lazy, inethical in paying back my excess. I am forced to complain this on Banking ombudsman, and on consumer protection forum, to claim against harassment and that standard chartered is not refunding my money, Shame on standard chartered credit card.

In the month of Jul-2015 statement, Interest was charged to my credit card, which was Irrelevant. I informed the same to customer care executives, Nodal officer and Principal Nodal officer, but there is no response at all. Even I have sent many emails but there was no reply at all. From past 6 months Irrelevant Interest charges are added to my credit card account. I am sending emails almost every month since then but there is no reply at all..Please resolve this is as high priority.

Demat accounts in the name of my family members along with other accounts for DE mating our family share scrips client iD21885140 first Holder Anurag Dandona joint with Meeta Dandona Client Id 21924292 Savita Dandona Jointly with Meeta dandona. in both account Meeta dandona is the 2nd holder. In the opening form with Standard Chartered Bank. unfortunately the bank wrongly spelled the name of Meeta as Neeta and. Although we did not notice the wrong spelling of the 2nd HOLDER. Due to certain reason we intend to close these account and have opened the accounts with the HDFC bank . we have requested the standard bank to close the account and tranasfer the share holding to the new account of the first holder. Despite our Tons of request and communication bank t neither ready to close the account due to the wrong name of the 2nd holder neither they are offering any solution to correct the name of the 2nd holder we have also submitted the pass port of the 2nd holder with the correct spelling of the of Meeta but does not with to oblige us . we also took up issue with their customer care but they too are sleeping over our request to provide the details about the issue we append a letter written to them which is for the information to take necessary action. request you to please take appropriate action against the defaulting bank and help us to resolve the issue. thanks R C DANDONA m.no [protected]

I am bought item from riliance retail and i am getting cashbank in 2014 but in 2015 they said same firm is not registered in NCC means they will not give cashback. name--saurabh agrawal mobi, number --[protected]

You have totally stopped sending statements against my manhattan carrd no [protected] deliberately so that u can charge interest for late payments. I have repeatedly told your customer care and executives of this but no action taken whatsoever. Evertime after expirry of the due date of payment, on my complaining they send a duplicate statement and then late fees and interest is charged. This is ridiculous and Im ashamed to say that a bank like yourrs indulges in such cheap trricks to make money. Till today I have not received statement of december 2015

I have standard chartered manhattan credit card. ( card ending with 2421 ) i am using it from more than 3-4 years. I use it regularly and make outstanding payment on time also. But on 9th november my card was with me and i was at home still someone had made duplicate card and used several times at petrol pump by physical swipe. As it was midnight so as in sleep could not be aware of received sms of fraud transactions taken place. But at around 6.30 a.M i observed these sms and immediately called standard chartered manhattan credit card customer care and blocked the card. After then transactions stopped receiving. Customer person told me to fill ddf dispute form with date fraud transaction amount and mail it. I did it immediately. After waiting for almost 2 months they did not replied me. Now suddenly without providing me any resolution and justification they are forcing and making me liable to pay the amount of fraud transactions. I kindly request you to please help me and resolve this matter in my favour. STANDARD CHARTERED MANHATTAN CREDIT CARD FRAUD TRANSACTIONS Actions Amit Ashok Wamanacharya 17:13PM To: [protected]@rbi.org.in I HAVE STANDARD CHARTERED MANHATTAN CREDIT CARD. ( CARD ENDING WITH 2421 ) I AM USING IT FROM MORE THAN 3-4 YEARS. I USE IT REGULARLY AND MAKE OUTSTANDING PAYMENT ON TIME ALSO. BUT ON 9th NOVEMBER MY CARD WAS WITH ME AND I WAS AT HOME STILL SOMEONE HAD MADE DUPLICATE CARD AND USED SEVERAL TIMES AT PETROL PUMP BY PHYSICAL SWIPE. AS IT WAS MIDNIGHT SO AS IN SLEEP COULD NOT BE AWARE OF RECEIVED SMS OF FRAUD TRANSACTIONS TAKEN PLACE. BUT AT AROUND 6.30 A.M I OBSERVED THESE SMS AND IMMEDIATELY CALLED STANDARD CHARTERED MANHATTAN CREDIT CARD CUSTOMER CARE AND BLOCKED THE CARD. AFTER THEN TRANSACTIONS STOPPED RECEIVING. CUSTOMER PERSON TOLD ME TO FILL DDF DISPUTE FORM WITH DATE FRAUD TRANSACTION AMOUNT AND MAIL IT. I DID IT IMMEDIATELY. AFTER WAITING FOR ALMOST 2 MONTHS THEY DID NOT REPLIED ME. NOW SUDDENLY WITHOUT PROVIDING ME ANY RESOLUTION AND JUSTIFICATION THEY ARE FORCING AND MAKING ME LIABLE TO PAY THE AMOUNT OF FRAUD TRANSACTIONS. I KINDLY REQUEST YOU TO PLEASE HELP ME AND RESOLVE THIS MATTER IN MY FAVOUR. TODAY I SPOKED TO ONE OF YOUR CUSTOMER SERVICE AGENT ON PHONE. HE TOLD ME I AM LIABLE TO PAY THE DISPUTED TRANSACTIONS. WHEN ASKED WHY HE DID NOT HAVE ANY ANSWER. BUT HE DID NOT TOLD ME ANY MORE INFORMATION LIKE WHY AM I LIABLE TO PAY, EVEN I HAVE NOT BEEN INTIMATED THE INVESTIGATION REPORT OFFICIALLY; HOW MY CARD WAS MADE DUPLICATE AND USED AND WHY AM I LIABLE TO PAY FOR THESE FRAUD TRANSACTIONS MADE ON DUPLICATE MADE CARD. HE ALSO DENIED THAT THIS CANNOT BE PROVED THAT WHY AM I LIABLE TO PAY. MOREOVER, EARLIER WHEN I DISCUSSED WITH ONE OF YOUR CUSTOMER SERVICE PERSON HE INFORMED ME THAT BANK HAS SUCH A SOFTWARE THAT IT CAN BE FOUND AND IDENTIFIED THAT WHETHER ORIGINAL CARD IS USED OR DUPLICATE SCAMMED CARD WAS USED FOR TRANSACTION. BUT TODAY YOUR PERSON TELLS ME THAT NOTHING WILL BE PROVED TO CUSTOMER THAT WHY IS HE LIABLE TO PAY THE AMOUNT IN SPITE IT BEING FRAUD TRANSACTION AND NOT DONE FROM ORIGINAL CARD. EVENTUALLY, IN EARLIER MAILS I ASKED YOU WHETHER I SHOULD APPROACH BANKS OMBUDSMAN, CONSUMER COURT AND POLICE AUTHORITIES BUT YOU NEVER REPLIED ME FOR SAME. EVEN STILL I HAVE NOT APPROACHED ANY ONE AS I FEEL THAT YOU WILL POSITIVELY RESOLVE IT IN MY FAVOR INTERNALLY. STILL I HAVE NOT PROVIDED WITH ANY REPLY TO RESOLUTION REGARDING INVESTIGATION OF DDF. AND YOU ARE MAKING ME LIABLE TO PAY SUCH HEAVY CHARGES. YOUR head.[protected]@sc.com EMAIL DOES NOT PROVIDE ME ANYTHING IN REPLY IN WRITING OF ANY RESOLUTION KINDLY REFER BELOW MAIL THEY JUST REPLY ME THAT THEY COULD NOT CONTACT ME. BUT THEN WHY DON'T THEY REPLY ME THE MATTER IN WRITING VIA EMAIL. GOD PROMISE CHILD PROMISE I HAVE REALLY NOT DONE THESE TRANSACTIONS. I AM FIGHTING FOR THIS FROM ALMOST 2 MONTHS. DUE TO TENSION I HAVE SPENT SO MANY AMOUNT IN PHONE CALLS MADE TO YOU FOR JUST KNOWING STATUS OF INVESTIGATION AND END THIS MATTER ASAP. IF THE CARD WAS WITH ME AND IN LATE MID-NIGHT / VERY EARLY MORNING SOME ONE USED DUPLICATE MADE CARD AND USED IT ON PETROL PUMPS WHICH IN LIFETIME I HAVE NEVER HEARD NAMES OF THESE PETROL PUMPS AND NEVER EVER VISITED THOSE PLACES. ALSO, I HAVE ALREADY TOLD YOU IN PAST MY SPOUSE HAVING SC TITANIUM CARD FOR WHICH I GET DISCOUNT AND I USE IT EACH TIME THAT TOO NOT MORE THAN 1000/- RS. OUR MUTUAL ASSOCIATION OF ALMOST 5 YEARS IS SO STRONG THAT EACH O[censored]S DON'T WANT TO GET SEPARATED. ONLY BECAUSE OF TRAUMA OF INCIDENT I WAS TAKING DECISION OF CLOSING THE CARD. EVEN I DON'T WANT TO CLOSE THE CARD HE ARTFULLY AND INTENTIONALLY. SO A HUMBLE REQUEST AND A BEG TO YOU TO PLEASE RE-CONSIDER YOUR DECISION OF MAKING ME LIABLE FOR SUCH FRAUD TRANSACTIONS WHICH I HAVE NOT DONE. I CONSIDER S.C BANK A CUSTOMER FRIENDLY CARD AND CUSTOMER CONCERNED BANK. PLEASE PLEASE DON'T SPOIL YOUR REPUTATION. PLEASE PLEASE TAKE UP SOME ACTION THAT WILL PUT ME A SMILE AND RELIEVE MY TENSION. I KINDLY REQUEST YOU TO REFER MY ALL PAST TRANSACTIONS CARD USAGE AND PAYMENTS DONE. JUST CHECK MY HISTORY FOR REFERENCE. HOW CLEAR I AM IN MY TRANSACTIONS AND OUTSTANDING PAYMENTS. JUST CHECK ANY TIME WHETHER I HAVE USED THIS CARD AT ANY PETROL PUMP. AND THAT TO FOR SUCH HIGH AMOUNT. ALSO, DO SHARE ME EVERY POSSIBLE PROCEDURE FOR ESCALATING THIS MATTER TO HIGHEST LEVEL INTERNALLY AND EXTERNALLY AND ALSO ARRANGE FOR REVERSAL OF AMOUNT. THANKS THANKS IN ADVANCE... FINGERS CROSSED FOR POSITIVE REPLY FROM YOUR SIDE. MAY GOD BLESS ME AND GIVE ME STRENGTH TO BEAR THIS SITUATION AND END UP IN MY FAVOR. THANKS IN ADVANCE. STANDARD CHARTERED CREDIT CARD CONTACT DETAILS :- Mr. C Amuthavel, Principal Nodal Officer at the below address; The Principal Nodal Officer Standard Chartered Bank Customer Care Unit 19, Rajaji Salai Chennai 600 001 Contact Number:[protected] Email Address: Principal.[protected]@sc.com

For the pre-closure of my loan .I Issued two cheques one of Canara Bank and other of HDFC Bank . I repeatedly called every day, mailed every day to check the status and no body provided me any update . So I had to discover myself from HDFC bank that cheque was not honoured because of mismatch in words and numbers. After that I followed up SCB everyday with calls and emails for 20 days . Then was allotted a person to address me. After discussing with the bank person I issued a citibank Online DD, have shared the details of the DD with SCB and since then i am requesting for an update on the Pre-Closure status and still nobody turns up. While requesting for the Pre-Closure Quote itself, I have clearly mentioned that I am not in India and I am not available on official phone number. I have updated my present contact number every time when i have called you, but why you say that you still trying to contact me on my official number(Why are trying to dupe me). I am really frustrated and facing mental distress from one month by calling SCB and mailing you every day. I have decided to take it legally. Let me know your stands on this.

Standard Chartered Bank London Address: #.1 Basinghall Ave, London EC2V 5DD, United Kingdom Wire Transfer Department. Tel: +[protected] Tel: +[protected] Fax: +[protected] Attn, Mr. Bolla Rangareddy We writing to notify you the total fund of $8.5 Million USD (Eight Million Five Hundred Thousand United State Dollars) is ready to be transfer to your account. We tried to affect the transfer direct to your account as it stated below. BANK NAME: STATE BANK OF INDIA ADDRESS: DORNALA(MANDAL), PRAKASAM(DIST), ANDHRA PRADESH, 523331 ACCOUNT HOLDER'S NAME: BOLLA RANGAREDDY ACCOUNT#: [protected] BRANCH: DORNALA BANK SWIFT CODE: SBIN0011117 But, The world International Monitoring Fund stop the transfer because of (IMF CERTIFICATE) That you must obtain the certificate for security reason from IMF India unit, the management of Standard Chartered Bank London has convey same message to the Reserve Bank of India to transfer the fund to you after you obtain the said certificate and our Bank representative who is coming to India will help you get the IMF CERTIFICATE from (IMF) Indian office before transfer the total fund of $8.5M USD to your account without wasting of time as Standard Chartered Bank London instruct them. The Reserve Bank of India will convert the fund into Indian Rupees and transfer to your local bank account in India. The I.M.F. CERTIFICATE covered that the fund is not money laundry or drugs money, from the Government o[censored]nited Kingdom to the Government of India. Today we contacted Reserve Bank of India they told us the certificate will cost you little charge. We have make an arrangement with our special representative, trip to your country with all the documents covered you as the next of kin to Mrs. Melissa and our special representative will make sure the the total fund is transferred to your nominated bank account as it's stated above. Note, before the transfer will take place you must obtain the (IMF CERTIFICATE) International Monetary Fund Certificate from your country (Reserve Bank of India) and they told us it will cost you a little amount of money. which we don't know the exact amount. This evening our special representative (Mr. Phillip Williams) will Depart from Uk to Arrive India tomorrow morning between 9:30 am to 10:00 am immediately he arrive he will go direct to the Reserve Bank of India to know how to get the I.M.F Certificate on your behalf and make sure the fund is transferred to your account before he start coming to your address to meet you in person for our good record so indicate us your redness to welcome him so he can start coming. Immediately you receive this mail call me on phone so he will confirm the representative ticket then to come to your country for final transfer without any further delays. Regards, Dr. Andy F. Harward. Standard Chartered Bank London Payment Director.

In 2014 they use to provide the cash with reliance fresh kharadi pune.but in 2015 they said they will not provide the cashback they said company has changed the name.but it is still reliance fresh.please provide information for the same. thanks saurabh [protected]@gmail.com

This is to inform you that, using credit card of satnadard chart bank, raise complain regarding this, to customer care the rejected saing that these charges are valid, when i not getting statement or any kind of intimation on time, how will i able to pay my due on time. Kindly do the needful, credit card no [protected]

Dear Sir, I want to bring to your notice the pathetic service of Standard chartered credit card.I hold their card since last 3 years and inspite o[censored]sing the card above the limit they try to charge me yearly charges.On complaining they again credit it back to my account. Apart from this I wanted to close my credit card but had Rs1500 cash back. I requested them on the mail to let me redeem the cash back as my registered number was lost, but they cancelled my card without my approval and are forcing me to pay my dues. They are charging me interest of Rs.300 every month when the delay is from their customer service side to resolve my issues. Please look into this and I can bear the loss of 1500, but the public should be aware of all these points they recieve from credit card thinking they will be able to redeem, the bank like Standard chartered never gives them.

TO, THE MANAGER CREDIT CARD DEPT. SUB: CANCELLATION OF CREDIT CARD. RESPECTED SIR, I am having credit card of your bank Bajaj Finserv Plat Primary card [protected] I kindly request you to cancel my credit card and please inform me. Thank you, Md Jaffer