Standard Chartered Bank Complaints & Reviews

Dear
For the month of feb'16 statement due amount : rs 171, 530.29, i paid these transaction 3 times because amount is bigger.

Out of these 3 transactions one transaction was failed, i am unaware of these transaction as i admitted in hospital. After discharge from hospital i called icici care to the details, so it was failed and reversed to my account...After words once again i did the transaction
Delayed days only 1 days
That to amount is rs 6600
So pending amount is rs 6600.

For the sake of rs 6600 you charged me interest of rs 9888.

As i am using your card from last 5yrs, how come you people charge that much of amount even after paying rs 165000 out of rs 171530

Requesting to reverse these charges

Thanks & regards
Bhata bolla
Mob: +91 [protected]

I have attached the email from scb bank. But still now my name is in default list in cibil report. But i am unable to apply credit card or loan. I am a middle class family. Please help and sort out the issue. I have attached noc also.

Kindly refer the below mail.

Ref : 03/16/059957/sp/crd

Dear mr mohan,

This is with reference to your e-mail dated 28 march 2016.

We understand from your mail that you have certain discrepancy in your cibil report.


We would like to confirm that your card account has been invalidated in our records.

As on date, there is no outstanding payable by you in your card account.

We wish to clarify that credit information bureau india limited (Cibil), is a repository of information, which contains the credit history of the various credit facilities availed by commercial and consumer borrowers.

Accordingly, your account is reflecting in cibil with the appropriate status.

Please feel free to write back to us for any further assistance. We will be glad to assist you in this regard.

Assuring you of our best services always,

Yours sincerely,

On behalf of standard chartered bank

Gunasekaran v
Officer - customer care

Dear sir

Please find the communication sent to bank and their partner for misreporting the record in cibil for non payment of rs 11.95 lacs which is showing as outstanding in my record, wherein the credit limit of the card was 17000/ and all were paid to the executive of bank before 2005, i have worked with standard chartered bank from nov 2005 in mumbai and delhi till feb 2008 .


Refer email communication sent to bank below
Dear jaba


Again i would like to inform you again and again and bring to your notice that agreement between bank and shaha finlease is done in 2010 but the card was not issued to me in this duration . The card was issued to me i believe in 2002 or 2003 . Simply writing simple mail will not serve the purpose,


How many times bank approached since 2004 to me for pending payments . What was the collection team doing till 2010 for recovery of payments . I believe anyone joining the organization or bank . The organization does proper due diligence before any associates joins .Please confirm whether standard chartered do not any kind of due diligence and kyc documents is not obtained as part of joining before joining of any associates, i think system is centralize and you can find the details of any person who has done any default within the bank,
I have not received single call or mail regarding any pending payment when i was in service with standard chartered bank in consumer banking from 2005 till 2008, what was the reason for not coordinating with me for any payment or bank was waiting till 2010 when this job can be handed over to shaha fin lease who can malign the image and creditability of the customer, i don't think that i have to brief you regarding the operating procedure of your partner and the image, u can get all information easily available on internet regarding this,

As per telephonic discussion with you i was communicated hen the card limit was rs 18000/ and there was some partial payment pending in 2004, what was the amount of partial payment which i was pending and what was the interest calculated on partial payment which comes to 10.95 lacs, i have already cleared that all payments were made to bank executive and as per my knowledge there is no pending payment,

I can share certain instances within the bank in branch branching the kind of frauds done by the employees and how they play with the customer money . As an example rm from karol bagh incident in 2008 .


I was customer of standard chartered bank from 2002 or 2003 not to shaha finlease so in any case i would not settle any amount or coordinate with shaha finlease, .

Please refer to my cibil report where it does not show any principal amount and in the area of principal amount it is mentioned as 10.95 lacs .

I came to know about this cheating and fraud from bank when i pulled out my cibil report and after this it was really shocking to me,


Request to to please stop cheating and playing with the image and credibility of the customers .


Request banking ombudsman for help and support,


Thanks & regards
Induprakash singh
Tata consultancy services
4 & 5th floor, pti building,
No 4, sansad marg,
New delhi - 110001, delhi
India
Mailto: induprakash.[protected]@tcs.com
Website: http://www.tcs.com
____________________________________________
Experience certainty. It services
Business solutions
Consulting
____________________________________________


From: "head.Service"
To: induprakash singh
Date: 03/10/2016 11:18 am
Subject: your recent communication with us (Kmm21743652v88879l0km)


Ref : 03/16/021480

Dear mr singh,

This is with reiteration to our email dated 24 february 2016 vide ref : 02/16/052073
A set of npa (Non performing asset) base accounts were decided and sold off to m/s shaha finlease in 2010 vide a deed of assignment with them.
Our systems had picked your account for sold off as there were pending dues. Therefore, on account of sold off, we have transferred all the rights and liability of this card account to m/s shaha finlease ltd.
Your card account was moved to invalidated status in march 2005 on non receipt of payments towards the legitimate dues on your card account ending 7729. In the interim bank had attempted to contact with you for recovery of dues in 2005 and also between[protected] but the same was unsuccessful.
We request you to kindly reach out to m/s shaha finlease ltd on the below co-ordinates for any further clarification and to further amicably settle the dues with them.
M/s shaha finlease pvt. Ltd.
Plot no. 17/9,
Midc taloja,
Taluka panvel,
Dist. Raigad,
Navi mumbai – 410 208

Customer service no.[protected].
Email: [protected]@shahafinlease.com
We look forward to your support and co-operation in reaching out to m/s shaha finlease ltd
Yours sincerely

Jaba juliet
From the office of head customer service

This email and any attachments are confidential and may also be privileged. If you are not the intended recipient, please delete all copies and notify the sender immediately. You may wish to refer to the incorporation details of standard chartered plc, standard chartered bank and their subsidiaries at https://www.sc.com/en/incorporation-details.Html

Hello,

I am really fed up with the bank as I was told in Nov'2014 that credit card is lifetime free but in Nov'2015 they have charged to me annual charges and when i mailed them in Dec'15 for the annual charges and they mail me scanned copy of charges page but i can see the fake signature on that page and I am chasing with the bank for the fake signature from Dec'15 and till date no conclusion and they are providing me now...

I had a SB AC No.[protected] with a balance of more than Rs.2, 00, 000/- at Chennai. The Bank suddenly debited an amount of Rs.1, 76, 694.71/- towards alleged amount due and payable to Standard Chartered Bank, Kolkata against some Credit Card. Even statement was not supplied and our entire endeavour’s went futile. A Recovery suit was filed and decreed in my favor directing the bank to credit sum of Rs.1, 76, 694.71/- plus Rs.1, 171/- towards cost of the suit along with interest. Till date the court order date 24/06/2008 is not complied by the bank. Our all correspondences with the ombudsman have also gone futile. It appears that nothing can be done against a Foreign Bank by our Judiciary too. Customer is helpless in the hands of all these foreign Banks. Hence I request all concern to make it vocal in media to save ill treated customers.

I am working at aviva and last week i gave documents to mr. Nishant who said who is our relationship manager and applied for credit card, there was one pendency from mine end about which i am yet to hear from their end, i am worried as i gave my photo, photocopy of pan and id proofs, if they are getting misused, i am calling him on [protected] not getting any revert from his end .

I ont want any credit card and want my documents to be returned back to me

I already having personal loan with bank and applied topup on 3rd march 2016 and gave document and home verification happened next day only after that no one picking phone her name is Beziya and number is +91 [protected] and person collected document is Gururaj [protected] I dont want loan all I want is documents which I gave return to me its enough.

Dear sir,
my name is MR.Qamruddin Badruddin Shaikh, DOB-15/6/1952. i was holding a SCb credit card -i have forgotton my credit card number and i have no records of the credit card.
i have cleared all dues and settled my credit card. but still my name is been listed in cibil records which several times, i have emailed your customer care complaint site, but no revert as I want to clear this name from cibil records.
& though i have contacted bank too about this but they informed me, that details are not been updated from bank, it shall be updated and name shall be cleared automatically, but hence since one year i haved followed my best with the bank and still no revert .
i long term i have waited for response .

do call me [protected]/[protected].
or else mail me - [protected]@hotmail.com

Dear Sir,

I was holding a credit card in the name of Harish Ganda. Approximately 5 years back i was sold a Holiday package by your marketing team ( Travel Port Mumbai). The package sold to me was 2 night stay at a 4/5 star hotel and a free health check up package. When i received the Vouchers from the travel port and checked with the participating Hotels mentioned in the list I came to know that Hotel offered in the list was not even 2 star and a room tariff of only 1200 Rupees. I immediately called up the customer care and asked to cancel this sale as it was a case of false selling and cheating. I was told by customer care that they do not have any power to entertain such complaints. It has been over 5 years and the issue remains unresolved till date. All correspondence related to my card are in your record. Kindly resolve the issue else I will be left with no option but to go to the consumer forum . I will appreciate if this case can be resolved amicably.

We are ready to pay the principle amount on credit card and close it, however Bank is not ready to negotiate on interest amount.

Respected Sir,

this is mohamed iqubal i ws work standard chartered finanace limited Aug-2005 to[protected]
my employee number 9431
pfno MH/47242/9408
once quit from the organisation still i didnot receive my pf mount so how to clim my pf amount

Hi all, i would like to perform what all update happened after the fraudulent transaction. There was 3 fraudulent transactions on my card in mumbai when i was in bangalore. SC never agreed to raise complaint till they pay money to vendor. They stated once vendor claims, once it appears in statment only then they will investigate. Even when vendor name is very clear and known as soon as fraud happened not sure why they did not take action. I begged literally but none helped. Finally after 48 hours they took complaint as they have already to vendor and now vendor and bank are safe we customers are problem. They asked me to send dispute forms. I filled dispute forms and sent them. Also i sent them proofs of my other card transactions which proves that i am in bangalore. I called customer care 100 times to confirm me whether they have received my document but each one had different answers. T They keep saying wait till 45 days that's. Even i filed case with police and gave them FIR but still no response. We need to always contact only one customer care number and one email id and we will not get response from both of them. Below are the acknowledgment numbers i get without any solution. The biggest problem is we customers are not supposed to contact their investigation department, investigation department will never call us to update, and standard chartered customer care wont have any update. Anyways i have decided to take legal action as per law with the FIR i have filed as i feel like SC will come after 45 days stating that i have to pay...i have never heard any investigation finalizing as per customers, it will be always in favor of vendor

Ref No: 02/16/003909 (KMM21528204V86648L0KM) on 2nd Feb
Ref No: 01/16/068652 (KMM21511456V69405L0KM) on 29th Jan
Ref No: 01/16/068987 (KMM21512368V76314L0KM) on 29th
Ref No: 01/16/071034 (KMM21517615V72419L0KM) on 30th
Ref No: 01/16/063758 (KMM21498846V50593L0KM) on 28th
Ref No: 01/16/063583 (KMM21498504V16051L0KM) on 27th
Ref No: 01/16/062679 (KMM21496394V94572L0KM) on 27th with nodal officer sent

Hi,
I have been a StanChartered customer since 2009 so I hope you will listen to my issue and provide resolution. StanChart Credit Card was my primary card till the time I lost the card and the subsequent month bill was Rs zero. When I got the bill on the new card, I made the payment promptly. In June 2004 the outstanding amount was Rs. 6037 and I made the full payment on my primary card and called up customer care to transfer the money to supplementary card and BT loan a/c and zero out all outstanding dues.

On the statement you can see the customer care exec moved money from the primary account to the supplementary card account and the BT account. However, the amounts were not balanced out correctly. The BT account with a due of Rs 1 got a credit of Rs 560 and the primary account got a debit of Rs 178. As of July 2014 on the primary and add on card, the outstanding was debit of Rs. 178 and on the BT account it was a credit of Rs 562. Overall, Rs 384 was paid extra. As the online account did not reflect the new credit card, I switched to HDFC temporarily.


After that, I again got the card blocked as I misplaced my wallet and the customer care never issued me a new card. Did not give me a specific reason but said that your account has been suspended. After speaking twice to the call center I finally moved on to HDFC bank CC permanently.


Now last month 2016, when I pulled up by CIBIL score, it showed a written off amount of Rs. 1655 from your bank. I called up the call center and they explained that due to the wrong allocation of money, the bank kept on levying interest and late charges and finally permanently blocked my card.


Card numbers are as under:

Primary Card- [protected] Amit Talukdar

Add on Card- ending 8489

BT A/c- ending 8933

Can you please as a resolution get my CIBIL corrected and unblock my card.

Thanks!

Amit Talukdar
amit.[protected]@gmail.com
+91 [protected]

Sir/Madame,

I am requesting the bank to do the settlement on my credit card from 7months but noone is listening to me, I always made the payments on time but now cannot afford to pay heavy interests. Please help

This is to inform you that three unauthorized transactions have taken place on my Standard chartered credit card no. [protected] in early evening of[protected] detailed with merchant names as Under :

1. Venkateshwara wines Bangalore IN - Rs 10000/-
2. Venkateshwara wines Bangalore IN - Rs 10000/-
3. SHELL R K R Enterprise Bangalore IN - Rs 10286.25/-

The said card is still in my possession and I immediately blocked the card with standard chartered customer care in 01/02/2016 evening itself vide ref no. [protected] and raised dispute on above transactions. I also submitted hard copy of dispute form on 04/02/2016 to M G Road branch Bangalore of standard chartered Bank to Mr. Tyagraj and also send email of dispute form to card.[protected]@sc.com along with copy of credit card, alert emails and sms copy.

Kindly investigate the matter as I am not be responsible for any payment or usage by Anti-social persons in any case.

I am enclosing the following in support of the above complaints:

- Copy of Dispute form
- Copy of my Credit card which is blocked now
- Copy of alert emails I received
- Copy of SMS I received

Regards

Akhilesh Kumar Shandilya
Mobile no. - [protected]
Bangalore

My name is Raveendrakumar Pisini, I used to the SCB credit card between 23/11/2004 to 10/11/2005. The credit card number 0300 xxxx xxxx 1211 and card ending with 5326.

I cleared all the credit amount to SCB credit card and closed. But don’t know what is exactly issue with these.The bank generated statement on 9 december 2005, with outstanding amount of 3173.00, If you look in the statement I made the previous balance payment of 6, 600 out of 7, 500. Because of 900 rs late payment charges and request credit card team to revesrse the amt. They agreed for it. After in Dec 2005, they generate bill amt as 2000rs as annual fee, Interest amt as 26, and service tax of 206.80 and with late payment amt of 900rs.
I dont have full credit card number, The numbe start with 0300 xxxx xxxx 1211. I said i will not pay it. But these bank guys they are generating bill on there system without intimating anything to us. Now they are telling i have to pay 1.46lacs as amount.

I dont need even penny to these credit card. but still they are cheating me and generating the statement themselves and sending to CIBIL team on every month. Even i dont know abt. First thing why i need to pay Annual fee if i am not using at all, and credit card department itself said i dont need pay for late payment fees. But still they are generating bill and cheating me. spoilin gmy credit score.

Is this bank will cheat us? spoil my scores. can you please take a action and pls help in this regards.

Its been a month now but i have not received the documentation after the home loan got disbursed. No one is taking any responsibility. I have submitted my original documents to bank but i dont have any written acknowledgement or confirmation from the bank regarding same. No documentation at all is received. Moreover they are not registering my complaints giving the reason servers are down. I am sending mails to customer care but again no satisfactory reply. Address proof documents in marathi language are not accepted. So many issues because of which i am suffering a lot.

This person calling from Delhi as a marketing sales person for selling loan from standard chartered bank as told by him from this no. [protected]. Talking with abusive and obsence language. This person needed to be taught a lesson as to how to talk to women. I have also lodged a complaint with police.

Hi Team,

Standard Chartered bank is threatening me for a settled account of mine in Sep 2009. There agents call me and tell me that they are calling from Court and all rubbish.

I was having a credit limit of INR 20, 000, which was settled in INR 18000.00 on 29th Sep 2009 via letter NDR[protected].

I have this original letter with me and now they have not closed this in their books and showing an O/s of INR 5 LAC.

Need your help to get rid off from the harassment of this bank which is badly impacting me.

Regards

I am totally physically handicapped person under Section 80U of Income Tax Act. I retired from Standard Chartered Bank Services on 31.09.2009 and under Annuity No.089M[protected], I have been getting credit of Rs.8, 722.00 on every 16th of month through ECS by credit to my SB A/c No.[protected] with Standard Chartered Bank. From 16th January 2016, this credit has been stopped without showing any reason whatsoever. I am under tremendous distress and lost mental peace totally.