Standard Chartered Bank Complaints & Reviews

I had settled my StanChart Credit Card in 2008. I obtained a no dues certificate from the bank and after 4-5 years I started getting their emails for payment of dues.
This is ridiculous. They did not update CIBIL and my report is still showing dues of almost Rs.5 lacs, which is very huge and it is not my fault at all.
I have replied to their emails since then providing them with the proofs still they are not ready to edit this information with CIBIL.
The person who I had dealt with in 2008 is not traceable and the bank is saying that there are no accounting entries in their system regarding the payment. I paid one cheque(rs7000) and cash(rs8000) total of rs.15000. I am trying to find the entry in one of the passbooks through which I paid the cheque. But it is difficult to recall the records of 9 years ago.

Please help with this matter.

Dear sir/madam.


I umesh machkuri, my card no:[protected].Why decrees my credit limit,


i am not pay any late payments?


i am not pay any minime amount?


i can pay only outstanding amount?


please send me reason of my decrees my credit limit.

Please i request you to provide my old limit bcose i can not using that card


regards.
Umesh machkuri.
[protected].

I am really very unhappy by your standard chartered bank un profession services only one request up date your system other wise u will loose business and repoddation also
regarding our complaints pl check our mail ferbery, march, appril 2013 and our credit card statement of march 2013 u will also realized mistake i[censored] want any further detail pl inform I will be happy to provide u we have all record in hard copy of bills from march 2011 we thinks u will look after this matter as early as possible with written us no dues with apolize
we wait your fruitfull response as early other wise we will moov this matter to R B I
thanks
Pradeep Kapoor
ps : its a matter of accounting when no dues was apperers in bills but charges are devit long to long month out of mostly charges was credit

Reauested for cancellation of loan as unable to encash DD which they have sent. Sent their DD back and requested to Cancel loan. Given request on 8.01.17. Standard chartered bank is not cancelling loan and adding EMI of loan eventhough I have not encashed DD.
Request to kindly get loan cancelled and revert back all EMI and processing charges of loan.

I settled my account with them 2 years back & now i want NDC so i want to pay the balance amount. when i called them they raised the issue of due payment which is charged on my not availed service.
Thr customer care said we will resolve the issue in 2-3 days. after 2 weeks also i aim not getting any call or feedback from them.

THEY r really BAD.

I have already exerted all possible efforts to dispute and clear the fraudulent transactions on my Standard Chartered card dated way back Aug.2014. As soon as I found about about the charges, I immediately reported and asked my card to be blocked. My card has been with me the whole time and the charges were all made online. I already made several disputes and phone calls to clear the charges. initially, SC had reversed the said charges on October 2014 statement, Only to charge it back again on January and February 2015 even though i had complied with all their requirements for dispute. I refuse to pay for something that I did not transact and I asked them to cut my card after I have paid in FULL all my legitimate transactions. after all the hassle on my part to clear my record, they are still insisting me to pay the fraudulent charges and have endorsed my account to collection agencies. I will stand firm that I WILL NOT PAY these Fraudulent charges. now forward to 2017, I am having difficulty to apply for LOAN because apparently my SC account have been red tagged. All my other credit card is in good credit standing because I have always been a diligent payer. Just because of this ######## of a company STANDARD CHARTERED, my whole credit record is compromised. YOU STANDARD CHARTERED IS THE REAL FRAUD! YOU INSIST YOUR CLIENTS TO PAY FOR SOMETHING THAT IS OBVIOUSLY AN UNAUTHORIZED TRANSACTION even though we have done all efforts to clear and dispute them. you don't do your job to protect your clients. you just feed us to the wolves by having INCOMPETENT Fraud team who doesn't even seem to investigate on the disputes of their cleints. SHAME ON YOU! YOUR COMPANY WILL SOON BANKRUPT WITH YOUR KIND OF BUSINESS.

17.01.2017
Respected Sir,
I am a senior citizen and not in a position to handle the card any more. My Visa Credit Card number is [protected]. This is to request you to kindly cancel my Credit Card with immediate effect. I shall be highly obliged if you could kindly send a confirmation on effecting the cancellation.

with regards,
your sincerely,

TARIT KANTI ROY
Mob:[protected]

I had a credit card from Standard Chartered Bank Credit Cards which had been taken over by you with a reference number[protected]. I came to know about this while I approached a bank for some loan. I was informed of having one account as WRITTEN OFF, but on generating a CIBIL Report from CIBIL Site I could know that your institution name is appearing and understood that your institution has taken over the outstanding of Standard Chartered Bank.

Now, I want to know, if the same can be closed and how?

Kindly intimate me at the earliest at my email id - [protected]@gmail.com

Regards,

Samrendra Biswal.

Team,
As per the statement dated 18 March 2016, the total outstanding dues in your card ending 9396 was Rs.3, 673.56 towards which we received a partial payment of Rs.2, 500.00 after due date...
[protected][protected]

I already said, never recieved the call sent sevral email why this has been over chanrge to me so i paid whatever i spend...

I sent 60 email till date no one has reposnsed everytime they are saying they are looking into it will arrange call some time...

This is happening from Last 6 month so whatever extra charge for me 1000 Rs/- now it becomes 5000 rs/--... please let me know who can help me on this...

It looks like bank is just cheating with customer ...
Its third class bank have ever seen no one reponded with details..

Aarshit
[protected]

Hi,

I am drafting this email on behalf of my father for this issue since he is unaware of the technologies.

Please be informed that my father was using a standard chartered credit card and the number reads as [protected]. At one point of time he was unable to pay the outstanding dues on time since he was not feeling well and the rate of interest on the bill hiked all of the sudden and he started receiving calls from the customer care executives often. Hence he decided to close the card and the customer care executives informed my father to pay around 4000 rupees for the full and final settlement and they also informed that once he pays the money they will provide the noc copy for the full and final settlement, so he paid 4000 rupees on 15-september-2015 at the standard chartered chennai beach branch. The branch officials also confirmed that the account is closed and they will send a noc for full and final settlement made. The noc was not sent and the account was not closed for the same we contacted the branch several times and there was no proper response from the bank and all the informed is that the bank will call him.

Now when my father applied for a loan he found himself as a defaulter in the cibil and we were shocked to see that the over due amount in the card is 7762 rupees till date. Attached is the statement generated in the month of sep 2015 and cibil report. This is really frustrating that the customer care executives and the bank is betraying to get money from the people.

When i contacted the customer care executives now they are asking him to pay 6000 again for the full and final settlement and only after paying the above said money they will provide the noc. I would request you to provide the noc and clear the cibil over dues immediately.

You can contact me on the below mentioned number if you have any more queries at any time.

Thanks,
Karthikeyan a
[protected] / +91- [protected]

I had taken a Car Loan in Sept 2003 which was fully paid up in 2004. I have still not received an NOC from Standard Chartered Bank inspite of repeated requests & having expressed Urgency on several times. Your Call Centre is a JOKE! Standard Charteded Branches seem to have no accessto Loan records even though my car is hypothecated to your Lower Parel Branch (Yes, as on dated, 12 years after the loan was fully paid off !)

Details are as follows:
Name: TORULATA GUPTA
PAN # ADLPG 2425R
Date of Birth: 20th Sept 1928
Car Registration No: MH-02-NA-2750
Chassis No: MA3-EBE-41S[protected]
Engine No: G13B-BN-150766

Though I do not expect any reply from you, more in hope than in expectation, I give you my contact details:
Phone Nr: + 91 [protected]
email: [protected]@s-amit.com; [protected]@gmail.com

Please do not opt for standard chartered credit cards.

They do not update the credit card statment on time ., it takes more than 3-4 days to update it, after multiple follow ups.

When you pay you entire dues on or well before the due date, it still shows as payment pending for more than a week after you have made the full payment.

Further they do not update the stamtent on time so they can charge unlawful charges.

For eg. Payment was due on 19/12, they on purpose have not updated my statment since 15/12.

I have paid my entire dues whatever was appearign on the statment on 19/12, but now they will back date the statement and say that i have not made payments incurred.On 15, 16, etc

when you email them they do not respond!!!

I request reserve bank of india to recover excess charges which is in thousand crores taken by banks on credit cards since they allowed to do business in india till now & also hurt sentiments of customers by sending goons and abused ladies at there residence by goons earliar no government has taken any action against these rogue banks now i expect Modi government to take action
against these multinational bank they are not follow any guideline of reserve bank of india now also they harass customers by different hidden ways.these banks never harass big businessmans/politicians who are also defaulters only they harass individuals & small businessmans who has taken small amount of loan 10000/- to 50000/-.sir please take action against these multinational/national private banks or recover excess charges charged from these small customers.yeh bank khud hi defaulters paida kartein hai agar aap ek mahine installment dene mein late ho gaye toh lagatar aap ko itna harass kartein hain phone karke ya apke ghar goonde bhej kar isse koi bhi customer zid kar leta hai ki ab mein bank ko kisi bhi halat mein paise nahi dunga chahe kuch bhi ho jaye yeh jada commission basis par cases ko recoverywale ko de detein hai aur woh commision ke liye kisi bhi hadko paar kar jata hai.kisi bhi tarah ki languages ka prayog ladies ya bachon se karta hai. copy to reserve bank of india

Regarding Standard Chartered Bank charged additional amount (500.00) without intimation/informing.

Reason: Credit Limit exceeded.

My Concern# with out intimation there charged the amount and how there system is allowed to do transaction more than my credit limit.

My Card number# [protected].

Please do needful to revert back my amount.

My Mobile Number# [protected].

I was holding a credit card in 2011 for which i sent an email to scb for closure & on top of that i sent multiple reminders as well, however no one responded & now i have cibil issue for non payment of my cc dues.

It was totally scb fault they never responded to my written email & charging interest & late fees till now, i have provide the emails copy to them which were sent to them

This is with reference to scb complaint number [protected] regarding the card account ending 4493.

Dear Sir/Madam,

I am Rammohan Reddy. I sent service request for Cheque Book with Receipt Number:[protected] on 30th November 2016. But till the date I have not received the cheque book from your side.
Wednesday I have informed to your customer care person about this and taken the complaint. Complaint details as per below
"Your concern is captured with reference number [protected]. Our complaint resolution team will contact you within the next 2 working days-StanChart"
Saturday also I have informed to customer care about this. But they also unable to trace about my cheque book request.
I required my cheque book by today Monday. Its already more than 10 days. If I didn’t get the cheque book on today, I may lose my opportunity from my part time business. It may cause much money lose to me.
I request you to interfere in this matter to solve this issue.

My Acc. No: [protected]
Kalyani Nagar Branch, Pune, Maharashtra.
Please provide the status of my cheque book & I request you to courier that to below communication address
(My Office Address).
Emerson Network Power India Limited
120/37, Ramtekdi Industrial Area
Hadapsar, Pune, Maharashtra-411014, India
Landline: +[protected].
Mobile: +91-[protected].

Thanks & Regards
Rammohan Reddy

Standard chartered bank ne ek credit card aaj se 16yrs pehle diya tha jab government ka kisi tarah ka kanoon nahi banaya tha na koi ombudsman tha nahi koi sarkar ki taraf se madad di jaati thi sirf bankon ki gundagardi chalti thi aur ase samay mein standard chartered bank ne ek credit card without my demand issue kiya aur hamare address par bhej diya kai baar hamane card lene se mana kiya toh inhone kaha ki sir aap ko isme koi jaada interest toh dena nahi sirf 15%pa interest hai aur agar late hue toh aap ko 75/-pay karne honge aur loan lene ke liye musibat mein idhar udhar bhatakana nahi pade ga bus yahin hum se galti ho gayi aur phir kya tha 6/7 mahine toh sab thik raha uske baad inke charges badane lage pehle 75/- se 150/-aur uske baad 500/-aur uske baad kai tarah ke charge lagane lage standard charteredwale puchne par kaha ki yeh hamare bank ki policy hai aur aap ko dena padega gundon ke dar ke maare ham ne yeh charge dene surukiya jab tak hamari income thi hamane 4 to 5 saal tak diya hamara business hi band ho gaya lekin iss ke baad standard charteredbank wale ghar par gunde bhejane lage woh ghar par auraton se badtamizi karne lage ghar ke aage ki nameplate tak tod dali 5 bande aaye the us din aaj hota toh woh jai lmein hotein hamane 9yrs tak standard chartered bank se dar ke jindagi bitayi haiunke gundae hame jeene nahi detein the. halaat yahan tak kar diye ki hamara business band ho gaya hum bhuke marne lage chup ke jindagi jine lage nahi toh saayad yeh maar hi daalatein kal phir se inka phone aaya tha abhi bhi meri koi income nahi hai aur umar bhi badhgayi hai ab toh kisi tarah thoda jeene ki ummed badi hai 16yrs saal se inka torcher jhel raha hun mujhe standard chartered bank se bachaiye.kal jo phone aaya tha uss ka no-[protected].yeh phir se atam hatya ke liye majboor karein ge.

Respected Sir,

I, Bhavina Patel had home loan in Standard Chartered Bank, Account no was 47934964. we had changed home loan from Standard Chartered bank to ICICI Bank.While collecting documents from Standard Chartered bank they refused to handover to me, even though i was co-borrower and having all the authority letter from other applicants. Bank was quite adamant in their approach.As i told them that I am co-applicant. they informed me that my name was not reflecting in their system.It is quite surprised that after 6 yrs of loan, my name was not reflecting in the system, even though i have sign the loan agreement before disbursement of home loan from Standard Chartered Bank.

I am requesting you to look in this matter and kindly take the necessary step. i have given the request for the same in Standard Chartered Bank in month of August but there were no response and lately they agreed to send me a letter which i have attached. Whole procedure was quite troublesome. Please see the attachments.
Standard Chartered Bank
Home loan
Customer care
P O Box 8888
Chennai India
Phone Banking Helpline 39404444/66014444

Kindly do the needful.

Hi,

I have been applied an extra tax (trfd) of 914.95 on my credit card payment still i paid the bill on due date. the due date for my credit card payment was 1st dec 2016 and i paid the bill on the same day still the bank has charged me the extra tax on the payment. i am not understanding why the bank has charged me this tax as i have done my payment on the due date. can you please help me out in this situation...

Dear Sir,

I have taken personal loans during the years 2000 to 2004. I have settled everything. Now I found that they are still having dispute result in CIBIL. Please arrange to nullify the below mentioned accounts of Standard Chartered Bank

SCB[protected]
SCB - [protected]
SCB - [protected]
SCB - [protected]

I request you to please provide me the NOC and inform the CIBIL.

Regards,

G V Rajasekhara Gupta
[protected]