Standard Chartered Bank Complaints & Reviews

Mr. Sandeep working in Bangalore- Credit card retail as area sales manager, bagepalli, called me regarding a job opening in Mysore. When I refused to take up the job after learning about the job profile, he abused me and was not at all apologetic about it. He never told me from where he got my number. I don't know him personally. His number is [protected]. Please take proper action.

I have requested bank for pre-closer of my personal loan, first weeks they haven’t taken any action, after my multiple follow-up, they offered me lower interest rate in name of retention of customer but when I asked how that lower rate will be beneficial to me, they said its not applicable for me. After multiple complain I have asked bank to deliver PTQ to one of the SCB branch which close to my current location they took almost 2 months to deliver that. Even after delivering that I haven’t got any communication from bank that PTQ is available at branch. In my one of the follow-up I found that letter is available.

In PTQ, they charged me some charges in account of late fee, but neither branch person nor phone banking nor their head of service team able to explain me what are those charges? As none of my EMI got bounced from day one. I have taken standing instruction facility for EMI deduction and bank haven’t debited EMI on Oct month for that EMI they are charging me late charges which I don’t accept.
I have send more than 50 emails to their helpdesk, and head of service email id but hardly get response also there is instance where SCB have sent me the Pre-closer letter which was already expired.

In this interaction I am feeling that they are doing all this with intension to fetch more money from customer and wanted to raised complain against them as they are charging me for delay from their side.

RESPECTED SIR/MADAM

I am having a credit card of your bank master-card [protected]
I request you to cancel the annual fee or cancel my credit card.
In spite of complaining in the bank and calling your customer care service, my problem was not resolved. I have also paid the annual fee once and it is due for the second time. i request you to wave it off and cancel my card ASAP.

Thank you

I have got a mail from a girl name miss mariama sama from senegal, she wants to transfer her money in my account which is deposited by her late father dr. arif ibrahima sama, the amount is 5. 5 million gbp and his account no. is scbuk[protected]/qb/91/a
She also told the name of bank officer mr phill jackson (director of foreign operations and international remittance department in standard chartered bank london, uk)
Please tell me that all these information are true or its a money scam.

I was asked to open my sal account with standard Charted bank based on offers to open the sal account from MNC, I am working.

I opened ac [protected].
After 3 months I applied for home loan on promotional offer by ac bank, I was shocked to find that SC declined home loan without any reason. I insisted to schedule bank asking for reason for the same, but even head.[protected]@ SC.com could not reply properly the reason, i realised that SC is an in-ethical and customer unfriendly bank.

Last week, there was a wrong debit in my account and I realised that SC is an insecure bank also.

I insist ac to look at both issues and primarily my home loan issue and respond with a proper reason

Hello,
This was regarding fraud transactions done on my standard chartered credit card of rs.72000.
I am living in bangalore and these transactions had done from chennai and pondicherry based merchant on 3rd of august.
I never been in chennai or pondicherry ever and also the stanchart card was present with me.. There have been no instances of the card getting ever lost...
Standard chartered had sent me the charge slip for the transactions.

Appreciate, if any one can help me as standard chartered is claims that these disputed transactions is there favor and i have pay up the amount... Which is noting but a absolute cheat and a fraud case.

Regards,
Chandradeep

I had given my kyc to a standard chartered employee 2 weeks back. Haven't got a call back about the status yet. I was told i will receive my card in 7 working days. I want to know the status of my application and the reference number. Please return my documents if you are not interested in giving a card. And stop wasting people's time.

Utsav
[protected]

I have done an IMPS transfer of INR 4700 to my Standard Chartered account on 29th Sep (12.03 AM) but the amount is still in uncleared state. When i contacted the Customer Care they advised me to get in touch with the payee bank as the amount is not transferred correctly, However the payee bank confirmed that the amount has been transferred successfully to my account. I again contacted the Customer Care and they asked me to wait for some time and had assured me that the uncleared funds will get cleared but that did not happen. I again contacted them and spoke to a supervisor WASIM and finally he confirmed that the issue is with Standard Chartered IMPS, I am only getting run arounds and not getting the resolution, Morover i am unable to use my own funds because of some crap at Standard Chartered Bank. I am not going to accept this, I need money and i will voice my concern on every social media/legal platform.

This is how you Promote the IMPS service to your customers?

My card no. is [protected] I have paid all payment with interest but suddenly i have received a statement Rs 50.25 due my side i was called customer care but did not give me correct reply and I also request to surrender my card . my experience is very bad with STB, I therefore unnecessary paid 50.25/- 28/09/2016 other wise suit cibil and recovery agency they threaten

Please look this problem on urgent basis other wise i will suit a court case against your bank

Standard chartered bank
1 basing hall avenue, london ec2v 5dd, united kingdom
International transfer department
Email: [protected]@accountant.com
Tel: +44 [protected]
Tel: [protected]
Fax: +44 [protected]
Benedetti edmund joseph
Payment director


Attn: mr. Antony.

Thanks for your email, i am the deputy chairman of foreign operation/wire transfer to write you in respect to your mail which we have received.

Actually, we have earlier been told about you by the madam mrs. Elizabeth muammar gaddafi that she wishes you to be her trustee/representative for the claim her deposit with our bank.

Mrs. Elizabeth muammar gaddafi customer with account no. [protected], ibanbic:rbosgb2l substantial amount (Us$8, 500, 000.00) of deposit with us.

We are working on the transfer once the fund is ready we will inform you and transfer the total fund of $8.5million dollars direct into your account immediately please bear with us, we will get back to you soon. If you got our email please reply to us or you call us on phone to show that you got our mail okay.


Benedetti edmund joseph
Payment director.

2 att:

Hello mr. Antony, written to inform you that bank representative dr. Wilson jay is already in your country india. He called us on phone that reserve bank of india demanded you must have an approval from imf office before they can be able to transfer the total fund into your account. He also told us that he has made all the inquiry regarding the certificate and the imf authority said that the certificate will cost you 23, 500 indian currency, so call him now then he will direct you how to make the payment so that he can complete your transfer today okay.

1) on 17/9/2016 at 6-38 Pm : Recd SMS mini statement as of 16/9/16 INR 95, 328.02; MinDue: INR 10, 094.42, Payment Due Date: IMMEDIATE;
2) Same day: at about 7-30 contacted yr. desk by calling Toll free No. about the huge debit into my account amounting to about Rs.92, 023.85 + other levies.
3) While the matter was being discussed in continuation of above, at 8-32 pm another SMS message received intimating O/S bal as 95, 328.02, min due Rs.4766.4, pay by 05/10-SCB., the same message repeated10-10 pm.The card was blocked.
4) at the end of discussion, I was advised by your Desk to report next-day after 9-30 AM, for recording the complaint and recording the same.
5) on 18/9/16 my complaint was taken on record at 10-47 AM by Ms. Mary of your Desk with Dispute Resolution Request No.[protected], who also advised me to pay the undisputed amount, with an assurance that the anomaly will be corrected, and a new card will be sent in due course.
6) Accordingly, I have to pay an amount of about Rs.3, 310/=which will be paid.
Now, I request you to take off the unauthorised huge debits totalling to Rs.92, 023 + other charges into my account, i.e. reverse the debits.

Regards = S. J. Rao, , Gold Rewards Card No.[protected].

This is to report at least 2 fraudulent transactions from my Standard Chartered Bank Account early this morning.

The transactions are showing with words as "ATM Cash Withdrawal-Switch at Visa".

The amounts are odd, like INR 25900.39 and INR 10360.15. Any feasible ATM withdrawals cannot be these amounts.

I am in India, in possession of my debit card. I have not shared any relevant card or account details with anyone.

This is ridiculous to note that such breaches are happening with prestigious banks like StanC! (This is my salary account!!!)

This is hard earned money and is this the kind of security / firewalls are being used for the protection of customers money left with banks?

Moreover, when I called the customer care quite early this morning, I could not speak to any executive.

I was kept in a queue on phone for about 40 minutes.

Finally, I could speak to one executive in the customer care after reaching office.

I have already lodged a complaint, blocked my debit card and requested for issue of a new debit card.

My account no. is [protected].
The complaint registered no. is [protected] with Standard Chartered Bank.

They say that the complaint team shall contact me within 24-48 hours! So early!

Kindly look in to the matter urgently and make sure that the money is reverted back to my account at the earliest.

I have sent this amount to standard
$6400.00
$2350, 00

$8750.00 total i sent (In amount in 14-15 and more in 2016) in the end as all i sent to.

Tandard chartered affiliated to world bank
11:56 am (3 hours ago)

To me
Standard chartered bank
Affiliated to world
Remittance department
Corporate headquarters
Phone=+234-[protected]
Telex transfer section

Attention: mrs. Patricia jane sales.

Madam i write to let you know that since you have failed with the mandate giving to you which is on the 24th to send the fee and you have failed to do, for we not to lose this fund and for us to be in the safer side, send an email to the bank and plead to them to give you an extension till on the 27th to 28 for you not to lose this fund.

Please remember what both o[censored]s have done and this is the time for us to gain back all our fund, send an email to the bank and plead for an extension fort hem to give you till on the 27th to 28th of this month to send the fee so that we dont lose this fund.

My attorney have plead in an extension letter to them yesterday but they told him in there email letter to my attorney that you have to send an email to them as they want to hear from you and receive the extension ltter from you since you are the beneficiary, they told my attorney that you have to send an email to them and they will give you 27th to 28th of this month for the left fee of $600, please madam send them an email they will grant it since my attorney have send an email to them and they told him that you are the beneficiary of the fund and they have to receive the letter of extension from you before it will granted.

Madam if you fail to send an email to the bank and to plead to them for an extension, you will lose this fund and we can not get back all we have putting and we will lose this fund in our life, send an email to the bank for an extension so that we dont lose this fund.

I have send the fee of $463 to there cashier officer on the 8th of september 2016 from the fee of $1063 through money gram by my secretary and what is left is the fee of $600..

Receivers name: mark chinonso iruke
Receiver's address dubai united arab emirates.
Reference number for money gram: — 77531076
Sender's name:... Sandra williams..
Sender's address... 234. Meg ave victoria island lagos..
Amount $463

=
Receivers name: mark chinonso iruke
Receiver's address dubai united arab emirates.
Reference number for money or western union...
Sender's name:...
Sender's address...
Amount $600

Waiting for your urgent reply.
Mr. Lucas charles.
Foreign operation manager..
Standard chartered bank affiliated to world bank

I have closed the PL (Personal loan) no: 49066218 in 2013 and there is pending refund amount after the loan repayment.

I have not received the refund till now and i keep following up with the bank but still no refund.

It's more than 2 years that the loan is closed and the standard chartered bank fails to refund the pending amount.

I would like to raise a complaint against standard chartered bank for refund along with interest till now for not refunding the amount in time.

I got a call from Delhi number[protected] claiming to be calling from Standard Chartered Bank and offered me Overdraft Facility, As I was a customer of SCB I believed them immediately without having any doubt.

This person by name Sharma told me to give my PAN number to cross check I credit status which I did. After a while a lady by name Ankita Sharma called from the same landline number and told me that I am eligible for...

I made transfer as per subject matter on 18/08/2016 but till now that amount neither debited from my standard chartered a/c and not credited to the payees a/c.
I want to cancel that transaction but after rigorous follow-up with bank no body has taken action except several times phone call without solution.
This matter i informed up to country head level of that bank but after five days from that no action has been initiated from their side.
Now situation is i am in middle way, where as payee wants money urgently for medical emergency.
Request your intervention and cancelled that transaction of rs 75000/ made on 18/08/2016, to enable me to re send money through neft after cancelation. It is most urgent, patient is in critical condition.
18/08/2016
[protected] [protected] amarendra nath dey & bela rani dey inr 75, 000.00 submitted interbank fund transfer - imps copy

My mail id - debjyoti. [protected]@gmail.com;

The Manager
Credit Card Dept.

SUB: Cancellation of Application Reference No: MCSIRHN7U563 for desired Credit Card

RESPECTED SIR,
I am wrongly applied for Super Value Titanium Credit Card bearing reference number: MCSIRHN7U563 in stead of Landmark Rewards Platinum. However I applied through another transaction for Landmark Rewards Platinum with reference number: MCI9CFEQ1Y81. So, I request to cancel first applied reference number: MCSIRHN7U563 for Super Value Titanium Credit Card and proceed to process 2nd applied reference number: MCI9CFEQ1Y81 for Landmark Rewards Platinum Credit Card at the earliest.
Thank you,
CHAND BASHA SHAIK

Hi
I am writting this due to some of the fake and untold charges has been mentioned in my monthly statement of standard chartered credit card account actually i am using the credit card of standard chartered manhattan card number is [protected] but the statement those i got this month 24th july 2016 there is some of the b2b over limit charges and b2b service tax and some the additional service tax like a2 service tax which all total rs 1000. I will never pay this fake and extra amount which they never told me. So it's a request pleaae do the needful for me.
Regards
Dipesh jaiswal

I have taken Personal Loan from Standard chartered bank on Jun 2015 for 300000 and duration for 1 year. I gave ECS option to deduct EMI from account. First month EMI was successfully debited and after crossed the EMI date, my 2nd EMI is not debited from my account. I called the customer care and they have confirmed that the amount is credited in Standard charted loan account and they provided email confirmation. And they said, The amount will be debited automatically on next month. So I waited for next month. The next month also the same problem arises. Again I called the customer care and they again confirmed in mail that the EMI is credited in their account. I was really confused and dont know what to do next. After 2 days, I got an idea to get the debit account no. So I called again Customer care and asked them to provide the Debit account no. After 1 week of time, they told some problem in their application and soon it will be rectified and two month EMI will be debited in 2 days interval. Later it was cleared and now my loan was cleared.

Now I have applied next loan and got CIBIL report, it determines my credit score is 669 due to past due date payment for 2 month of EMI. I really shocked and asked Standard chartered customer care, I didn't get any reply there after.

Now I am unable to take loan from anywhere...

Please note that i applied for standard chartered Credit Card and got Reference No : #CC1IR32L3E.
Today got checked in standard chartered Link showing track your card application. Found the reason as follows.

Application Reference Number
#CC1IR32L3E
Status
We're unable to offer you a card at this point of time.
Thank you for your interest in a Standard Chartered Bank credit card.

who called us for Credit Card and we never gone to standard chartered for the same. Executive called and we given all papers and verification also done positively.

I called Customer CARE and they are not giving any reason for Rejection. As per RBI GUIDELINE CIRCULAR NO - RBI/[protected]/100 BOD.FSD.BC.23/24.01.011/2008-09 DATED[protected]. standard chartered Bank should give us reason or else we also file complaint in RBI and bank ombudsman.

We want Reason for Rejection as it will hit my CIBIL. My CIBIL was all clear and i got Home Loan too on same address. If we will not find reason for rejection, we will file case in Consumer court. It is my dignity which got effected and i am fully made up my mind for filing legal case against standard chartered. I never had any credit card or liabilities from any bank in the past.

Please provide reason or else i will file case in consumer court.


Regards

N Rajender,
[protected] & [protected],
HYDERABAD, TELANGANA,
Hoping positive response.