Star Health And Allied Insurance Complaints & Reviews

I had obtained two health policies on 07-February 2011 from ‘Star Health and Allied Insurance’ in Chennai (T. Nagar branch).

I took Senior citizens Red Carpet policy (No. P/111113/01/2011/005071 valid from 07.02.11 to 06.02.12 Coverage: 2 Lakhs) for my father Sharad Annareddy (Age 63 years). I paid a total premium of Rs.9,326/- (via cheque no.420542 dated 04/02/2011). I had stated before taking the policy that he has Diabetes. The ID Card No.[protected] as mentioned in the schedule has not been delivered to me as on date. It has been more than 6 months since and I have yet to receive the Photo ID card that comes alongwith the policy. The company claims to have sent the ID card by courier but on asking for proof they were not able to produce the POD receipt. This clearly proves that they have been lying to me from the time that I have taken the policy.

On the same day, I had also applied for a Medi-Classic Policy with a coverage of 2 Lakhs for my mother Ranjana Annareddy. I paid a total premium of Rs.5,846/- (via cheque no.420541 dated 04/02/2011). Before starting the policy coverage, she was asked to undergo Medical check up from a Star network hospital at no additional cost. She under-went a complete medical test at Sanjivani Hospital (Dombivli, District Thane - Maharashtra). It has been a harrowing six months since then and I have yet to receive any intimation from Star Health on whether the policy has been issued. Multiple follow-ups with the company representatives have been futile.

I visited the Star Health branch office in T Nagar on 16th July and met branch manager Mr. Dilip to cancel both the insurance policies. The company was clueless about the status of my mother’s policy application claiming that the concerned hospital did not forward the necessary. Even after 6 months of paying the premium amount, the company has not bothered to inform me about the reason that they could not issue the policy. The company also shifted the branch office during this period which they did not inform me even though I am their customer. If this is the service given out during the purchase of policy, I can imagine the trauma I may have to go during Claims processing. I have come across several instances on consumer forums where customers have posted their grievances on the lack of professionalism on the part of Star Health.

I have been totally disgusted by Star Health with the ‘service’ provided that has caused me and my family immense agony and trauma. I demand immediate refund of the total amount paid against the two policies for extreme deficiency in service on part of Star Health insurance. I also demand an interest of 15% (starting from 07/02/11) on the total amount paid to the company, incurred on telephone expenses and visit to their office.

Kindly initiate immediate action against Star Health and Allied Insurance.

MY POLICY NO CLAIM DEDUCTION RECEIVED CHEQE
AMOUNT AMOUNT AMOUNT 1. P/171213/01/2011/003694 7581.00 1923.00 5658.00
DHIREN P.GEHLOT

2.P/171213/01/2010/04448 6713.00 1132.00 5581.00
PUKHRAJ H.GEHLOT

3.P/171213/01/2011/15964 42894.00 10262.00 32632.00
PUKHRAJ H.GEHLOT

4.P/171213/01/2011/003693 9964.00 1452.00 8512.00
PUSPA K.GEHLOT
TOTAL AMOUNT:-14769.00
I REQUEST TO YOU.PLEASE SUPPORT ME AND CLEAR MY METER.

THANKS

I, had submitted my claim No: 00882 on 14/05/2011 and as yet there has been no positive response from the Insurance Co.On inquiry I, was informed that from a xerox copy of my original application photograph, the manager could deduce that the disease was pre- existing .( what deducing power he should have been a detective ) .In spite of the fact that I, had already cleared the medical examination before becoming eligible for a policy. I,...

I have taken star health policy p/151116/01/2011/002071 on 29/10/2010 (sum assured Rs. 2.0 lakhs) for my brother Mr. Vinod kumar singh. Unfortunately he admitted to hospital due to fracture on 28/02/2011 due to accident and accordingly I informed regarding this over helpline number. They provided me claim number 0100560 on same day and as per their procedure, I submitted complete documents for reimbursement on 16/03/11 to star health's nagpur office as the policy was taken from nagpur.

After submission, I am continuously inquiring star health's helpline number, nagpur office and also written several emails. I always informed that I will get the reimbursement within 7 days but till today no reimbursement received. Now they are not responding to my emails and concerned person of nagpur office is not picking my phone.

Kindly advise me what should I do under these circumstances so that I could get the reimbursement charges immediately.

I AM HAVING POLICY OF STAR HEALTH & ALLIED INSURANCE COMPANY.MY CLAIM NUMBER IS 95929.I HAD LODGE A CLAIM.ALL DOCUMENTS WRE SUBMITTED BY ME BEFORE 4 MONTHS BACK TO ZONAL OFFICE VILE PARLE.AFTER WARDS THEY FORWADED SAME DOCUMENTS TO HEAD OFFICE AND LATER ON MY CLAIM WAS PASSED FROM H/O.AND CHEQUE WAS DISPTACH TO MUMBAI.BUT THIS ZONAL OFFICE PEOPLE ARE NOT GIVING THE CHEQUE ONLY THEY ARE SAYING THAT THIS CLAIM IS UNDER INVESTIGATION.AFTER WARDS I VISITED TO ZONAL OFFICE AND MET TO DR ANITA AND MS PRIYA.AND TOLD THEM ABOUT MY COMPLAINT BUT THEY ARE SHAMELESS PEOPLE INCLUDING ZONAL MANAGER MR NAYAK.
THEY ARE SEATING IN THE OFFICE AND HAVING FUN AND HARRASING TO CLIENTS.
PLS GIVE ME THE OPINION WHAT TO DO WITH THIS PEOPLE.
IF SUCH THINGS CONTINUE THAN WILL COMPANY RUN FOR A LONGER TIME.
WHAT TO DO I AM IN TROUBLE.MY HAND IS FRACTURE AND I AM SEATING AT HOME AND WAITING FOR CHEQUE SO THAT I CAN GO FOR OPERATION OF MY FRACTURE HAND.

I HAVE TAKEN MEDI CLAIM FROM STAR HEALTH AND ALLIED INSURANCE CO LTD.

DUE TO EXTREME ABDOMINAL PAIN AND VOMITING AS PER DOCTOR'S ADVISE I HAVE TO ADMIT MY WIFE MRS. PRITI V. DUBAL IN VEDANT MEDICAL HOSPITAL, GHODASAR, AHMEDABAD ON 6/2/2011 AND DISCHARGED ON 7/2/2011 SHE WAS ADMITTED FOR 24 HRS. IN THE HOSPITAL.

I HAVE SUBMITTED THE CLAIM ALONG WITH ALL BILLS AND PAPER PROVIDED BY DOCTOR FOR TREATMENT ON 04/03/2011 AFTER 18 DAYS ON 22/03/2011 I GO LETTER FROM THEM ASKING FOR IPD PAPERS WHICH I HAVE SUBMITTED TO THEIR AHMEDABAD OFFICE ON 25/03/2011.

TILL 15/04/2011 I HAVE NOT GOT ANY CORRESPONDENCE FROM THEM, SO I HAVE CALLED THEIR CUSTOMER CARE DEPARTMENT AT THAT TIME THEIR EXECUTIVE TOLD ME THAT THE CLAIM IS REJECTED DUE TO 2 RESONS

1) ADMISSION TIME IS LESS THEN 24 HRS WHICH IS TOTAL WRONG BECAUSE DISCHARGE SUMMARY CLEARLY INDICATING THAT PATIENT HAS BEEN ADMITTED FOR 24HRS. IN THE HOSPITAL.

2) FOR THIS CASE PATIENT SHOULD BE TREATED AS OPD PATIENT THE ADMISSION WAS NOT NEEDED. (HOW COULD THEY DECIDE WITHOUT EXAMINING THE PATIENT)

MY CLAIM IS GENUINE. IF MY INTENSE WAS TO DO SOMETHING WRONG I MIGHT TELL DOCTOR TO SHOW ONE OR 2 DAYS MORE IN ADMISSION.

SO, YOU ARE REQUESTED TO HELP ME OUT TO GET MY CLAIM FROM THE STAR HEALTH.

Hi,

I got a policy for my mother 2 years back from Star Health Insurance and had filed the claim first time in the month of Dec2010 . My policy details are:
( Name : Kamla Matta ) , policy ( p/161100/01/2010/001606 ) ( claim no is 0073604 )
I would like to bring to your notice the way these people treat you when it comes to claim
settlement is that firstly they will not accept the papers and keep on demanding for this bill in orginal and will trouble you for papers , in my case i had sent my person 3 times at their claims office in Delhi to submit the papers and then finally they were submitted in 20 days , then started the next story of claim settlement, every time i use to call them and followup with them the only response i could get was we have sent the papers to our chennai office and they will call you , after 2 months time i myself chased them and asked them for chennai office contact person and contact number then called up that office and the respone was same, will call you , then again the followup started on mails and phone calls the response was we have raised a query for papers finally this again went on for 15 days and finally in all this 2 and half month had passed and there was no clue of the claim status, I will attach the chain mail for your refrence.

FINALLY after all this mental harrassment and time of followingup and chasing them day & night I got a call from the agency from whom i had purchased this policy ( Winnage Consultancy Services Pvt Ltd
B-97, LGF, Sarvodya Enclave, New Delhi-110017) they have helped me a lot in chasing these people at star health)
that they have got a call from claims office that my claim is settelled, i was happy to hear this news after 3 months but then when i asked the amount they said that they dont know, i called up the claims office and had a word with Mr. Ajay Sharma ( manager at the claims office ) he said i dont know let the cheque come and will let you know.

I called up the toll free number after waiting for 3 days and then i came to know that aginst my bill for 1,16000/- the claim settlement is done for only Rs. 17000/- when i asked them the details for this the response was please check with your Delhi branch.

Till today i have no clue for that cheque where it is , no call or information from anyone i again started following up with the star health people and the agency to check with them on what grounds this sttlement amount is given and where is the cheque, below is trail mail for all this. Even the senior people the DGM Ashok Tandon at the Delhi Branch is not responding on this case....................... OR I SHOULD SAY AT ANY CASE.

CAN YOU HELP AND LOOK INTO THIS AS THIS COMPANY IS OPENLY CHEATING INNOCENT PEOPLE THEY ARE SELLING THE SENIOR CITIZEN POLICY ( RED CARPET ) AS NO OTHER COMPANY PROVIDES THE SENIOR CITIZEN POLICY COVERAGE SO PEOPLE ARE BUYING THIS AND THIS HOW THEY ARE TREATED AND FOOLED AT THE TIME OF CLAIMS.

THANKS
SUMAN SHARMA
Below are the mails:

From: cheena Bhasin [mailto:[protected]@winnage.in]
Sent: Wednesday, March 23, 2011 4:08 PM
To: 'ajay sharma SH 5887'
Cc: 'Richa Gupta SH4185'
Subject: FW: urgent
Importance: High

Dear Ajay,

As per my telecom with Mrs. Suman Sharma, she has confirmed from the toll free No that only INR 17000/- has been settled towards her claim.

However the claim amount was INR 1,16,000 .

( Name : Kamla Matta ) , policy ( p/161100/01/2010/001606 ) ( claim no is 0073604 )

Client has been questioning us that when she has taken a policy for INR 1,00,000 and under that she is eligible for 70% reimbursement, than how come only INR 17000 has been reimbursed.

Would request you to kindly give me a break up for this complete claim settlement amount.

Besides, the customer has got an approval for this claim after lot of efforts and pain. She has been following up on this for ages. Such kind of amount would come as a shock to anyone who has taken this policy.

Ajay, would request you to prioritize this case and do whatever best can be done. Client is very upset and i don’t want to loose out on any of our customer for any such reason.

Please revert asap.



Thanks and Regards,

Cheena Bhasin
Winnage Consultancy Services Pvt Ltd
B-97, LGF, Sarvodya Enclave, New Delhi-110017
+[protected]D),
Mobile: +91 [protected]
www.winnage.in



Hi Cheena,

It’s high time that I had been following up on emails & phone calls for this claim , can you let me know will this be done or not.

Thanks
Suman



From: cheena Bhasin [mailto:[protected]@winnage.in]
Sent: Tuesday, December 14, 2010 2:46 PM
To: Suman Sharma
Subject: FW: Help required for Processing the claim papers

Dear Mam,

We will definitely get this done...as per the last mail that I have received from them, they are waiting for the cash receipt which you have sent through courier.

Will keep you updated!

Thanks & Regards

Cheena Bhasin

From: HIMANSHU WALIA [mailto:himanshu.[protected]@starhealth.in]
Sent: 14 December 2010 14:33
To: cheena Bhasin
Subject: Fwd: Help required for Processing the claim papers

FYI
[protected] Forwarded message[protected]
From: ashok.tandon tandon <ashok.[protected]@starhealth.in>
Date: Tue, Dec 14, 2010 at 2:23 PM
Subject: Re: Help required for Processing the claim papers
To: HIMANSHU WALIA <himanshu.[protected]@starhealth.in>
Cc: PRADIPTA CHANDRA TRIPATHY SH7448 <Tripathy.[protected]@starhealth.in>, VIJAY KAPOOR SH5470 <vijay.[protected]@starhealth.in>


Dear Himanshu

In this case the cash receipt is still pending and just now client has confirmed to Vinita that she has sent through courier. Once the same is recd we will process the claim.

regrds

ashok tandon

On Tue, Dec 14, 2010 at 1:15 PM, HIMANSHU WALIA <himanshu.[protected]@starhealth.in> wrote:
Dear Mr Tandon

Pls look in to this case .
[protected] Forwarded message[protected]
From: cheena Bhasin <[protected]@winnage.in>
Date: Tue, Dec 14, 2010 at 12:56 PM
Subject: RE: Help required for Processing the claim papers
To: himanshu.[protected]@starhealth.in, Richa Gupta SH4185 <richa.[protected]@starhealth.in>
Cc: ajay sharma SH 5887 <ajay.[protected]@starhealth.in>
Dear Himanshu,

This is in reference to one of my clients , Mrs. Kamla Matta policy ( p/161100/01/2010/001606 ) . She has been my client for a very long time and I have always ensured her best of the services. But this is very unfortunate that she is facing so much of botheration at the time of claim.
Would request you to please take a special initiative and resolve her claim status asap. Also, attached is the trail mail sent by her.

Let me know what needs to be done asap.

Thanks & Regards,

Cheena Bhasin

From: Suman Sharma [mailto:[protected]@cadence.com]
Sent: 09 December 2010 16:48
To: [protected]@winnage.in
Cc: s.[protected]@gmail.com
Subject: Help required for Processing the claim papers

Hi Cheena,

Please help me to get the claim processed for My mom’s ( Name : Kamla Matta ) , policy ( p/161100/01/2010/001606 ) ( claim no is 0073604 ) that I had taken from you 2 yrs back, I tried submitting the docs twice but they were

returned back to me

Stating that they are incomplete, no one gives a clear requirement at your claims department civil line office.

Finally I had sent my boy personally third time yesterday and then Vinita Tanwar called me saying that we also need cash receipts , now they have taken the papers and asking for this one. If at one time only a clear document requirement is given this would help the claimant to arrange the required documents and the process can be timely done.

Kindly help on this one.

Thanks
Suman

[protected].



--
Warm Regards
Himanshu Walia
[protected]



--
Regards

Ashok Tandon



--
Warm Regards
Himanshu Walia
[protected]

Dear Sir,

My mother is 60 years old. I took the star health policy 1 year back now I have paid the 2nd. Year premium also. Her policy number is P/171111/01/2011/007988 and the claim number is 0097632.
She was admitted to hospital on February 19, 2011, because more then 2 week she was suffering with the fever.

When we admitted to her, hospital people confirmed the provisional diagnosis of ACUTE FEBRILE ILLNES? MALARIA. to stat health when they required confirmed diagnosis they confirmed? MLARIA? VULVOVAGINITES.

Based on above details Star health people rejected the pre approval of cashless benefit.
After couple of days doctor did the sonography and confirmed them Amebic liver abscess but after that also they did not provided us the cashless benefit.

I do not understand when the cause of the fever was found Amebic liver abscess why they are not ready to give Cashless benefit they are saying to send relevant claim document for reconsideration of reimbursement.

You are kindly requested to strict action against this insurance company and when I shall submit my claim please help me.

Thanks
K. Husain
Mob: [protected]

Dear Sir/Ma’am,

I would like to register my complaint against Star Health & Allied Insurance Company Limited. I have taken the Mediclaim policy for all my family members from Star Health as per below mentioned details.

Family floater – 3 Lac – Me, My Wife and my daughter
Senior Citizen Red Carpet – 2 Lac – for my DAD and 1 Lac for my MOM.

We have received the card for cashless claim in any of the hospital where star health is on panel. My Cards validity is from 27.07.10 to 26.07.11

First time I have to get hospitalised due to dengue fever on 03.09.2010 – After my admission It was came to my notice that star health has denied my cashless claim and I will have to submit the cash payment to the hospital which will be reimburse as per the star health guys. We were shocked with this news coz we had paid for a Mediclaim policy and expecting the cashless claim. We have to go through that harassment because o[censored]navailability of funds but somehow we have managed the funds and submitted the same with the hospital and I got discharged on 08.09.2010. Then We contacted Star Health and they sent us the reimbursement form which we have filled up and submitted with all the formalities to star health office. We were assured that the cheque will reach us within 15 days. The Claim form was submitted with Star Health on 21.09.2010 but the claim amount has not been received yet. So Many times I have spoken to star health guys and they are saying that your cheque is ready and you will receive the same soon.

Few days back I again got hospitalised to Yashoda Hospital due to Virul fever and again the same story happened. At the time of discharge star health again came up with the story that my claim cannot be cashless and will be reimbursed only. And again I will have to go through all the pain of arranging the money at the last moment.

Previous Claim amount was 33000 Rs. And this time Claim amount was 15378 for which I’ll have to submit the claim again.

Sir, I want my claim amount reimbursed and all my policies returned because I am not getting the cashless benefit for which I have taken the policies. Also I want to file a case against star health for all the harassment I have gone through. Please suggest how can we proceed with the same.

Dear Sir/Madam,

Myself Kapil Thakkar holding the Mediclaim Policy for my Family (Mother & Father) Star Health and Allied Insurance Co. Ltd. Policy No. P/171116/01/2011/000478 valid from 24.04.10 TO 23.04.10,

As my mother got Hospitalized for Nimunia disease. which we have admitted her at there listed hospital AIIMS Hospital (Dombivli East) Dt. 11.08.10, whereas the cashless got rejected after 3 days for which we have to pay Rs. 70000/- at a time. I was insured that I will get reimbursement for claim amount after the discharge of patient.

My mother was admitted for 10 days in Hospital till date 21.08.10, total expense approx 1 lac 21 thousand, which I have submitted all the insurance papers by 25.08.10, at Insurance office in Ghatkopar Branch to Mr. Kamath.

Later on for next 30 days there was no call no revert from there side, after which I started the follow-up from Co. that also I was assured that will get my claim money only it take time because to big amount of Money, but after 60 days there is no reply then on 1.11.10 Mr. Kamath from insurance co. called me for query for Claim asking for X-ray copies which I again submitted on 02.11.10 till 15.11.10 again no reply, thenafter on 15.11.10 I have drafted the mail to Insurance H.O. Co. (Chennai), on 22.11.10 i was replied for Claim Rejected for Doctor discharge card mentioned Pr-existing disease last 3 yrs

I am frusted for claim got rejected after 85 days saying that the preexisting disease which the discharge card is attached on 1st page of file can be seen immediately which Co. took 85 days to reject the claim. I am very badly mentally disturbed after seeing all this, I dont have money to fight legally with them.

Please if anyone can help me for this mental harassment

Thanks & Regards

Kapil Thakkar
[protected]

The company is in the habit of dodging the issuance of card. In the present case, the photo was submitted along with the renewal cheque for Rs.9326.00 on 26.6.2010. Even after 5 months, they have not issued the card stating that the photo is not submitted. Even last year, the card was issued after submitting the photos twice after a lapse of 6 months. Policy details are as follows:
Name: Gul Udharam Melwani
Policy No: P/131118/01/2010/000542
Proposers code: 718516
Period of Insurance: 27.06.2010 to 26.06.2011.

K V Mallya -Sub broker of Bajaj Capital Ltd., Himayat Nagar Hyderabd

Reminder 4 : Mail

Dear Sir,

Name : Krishna Devi

Policy No :P/161100/01/2011/001936

Please Reply on this

Dengue Fever is not an Pre Existing Disease . Please Clarify
Apolo Hospital Doctor's Gave her Dengue Treatment
We have Submitted all the Relevant Documents , Then Why the Claim has been denied, Please Clarify

I am from Kalyani Navyug Media and holding your corporate Policy.( Campfire Media) New Delhi
after using your services I had suggested my friends and relative to go for the Star Health but I thing I have not taken the right decision.

My patient(Mother-In-Law) is been admitted to the Apolo Hospital with Severe Dengue Fever, The doctor who is visited the Apolo Hospital has misbehaved with us and did'nt talk to us properly
as we are saying that we are submitting the Election I-Card.We have taken the Policy and submitted the all the Relevant documents needed, but the IT department has misprint the Date of birth on the PAN Card which we again sent to the IT department saying to rectify that.

I did'nt understand that the If the Client is been treated like this and which could affect you goodwill for the future business to sustain for the long run on the corporate world,
If these kind of services your company will provide to the Individual how will he/she revive from the Illness

Dear Sir,
i have taken a Health Insurance from Star Health and Allied Insurance Co. ltd.My claim No is 21967 ,i submitted my claims paper in July 2010 in Lucknow Zonal Office.But till date they are not settling my claim,although my renewal due date is 27/09/2010.and my grace period of 15 days for renewal also expires,Company assured me that they will settle my claim with in 20 working days fro the receiving date of my claim paper,but till date they are not treating my claim,my renewal is also going to laps.so please look into this matter immediately.company also charging a 80% loading on premium for renewal without settling my claim.
Thanks
Manju Bala Parwal
claim no. 21967
Company : Star Health and Allied Insurance Co. Ltd.

I have taken an Mediclaim Insurance for 1,00,000 on 20th Jan 2009 and renewed it on 20th Jan 2010. But I have not received my Insurance ID card yet. Every hospitals demand for an ID card when there is an admission case. Each time I was calling the insurance agent and he was saying the card will be issued next month. Till now I have not received an ID card. Now he is saying we can give a written compaint to the Office and that also when I called him for ID card. I am not ready to give any written compaint to any where as it is a default from the Insurance Branch office. Now I am thinking of moving to register a complaint to Insurance ombudsmen office.

Dear Sir,

Recntly i got admitted in Soundrapandian Bone & joint Hospital in Annanagar for Disk Prolapse in spine.I hold the STAR HEALTH & ALLIED INSURANCE CO.Ltd.No-KPM/01/MF406/1527771.The hospital did not accept the card.

Could the auhorities of Star help us on this issue.

My email is [protected]@rediffmail.com. & my mobile no is [protected]

Sir,
I am G.THIRUMURUGAN,B.E.,M.B.A., working as Assistant Engineer(Industries) in the Department of Industries and Commerce,District Industries Centre,Erode.
I have taken Star Health Insurance Govt. Employees Scheme through District Industies Centre,Coimbatore and monthy Rs.25 is being deducted from my salary. But very unfortunately, till date ,I have not received the I.D.Card.
My Star Health Insurance No:CBE/01/IB303/138672.
Kindly issue ID Card as early as possible.

Dear friends, never take a policy from star health. That is my experience. I have submitted claim No: 7320
in May 19,2010 and when ever i enquire about the status, they will say, we will call back and after that no response. I called them around 10 times and never got a response from them.Now i really got desperated and i feel that i will never get a refund from them. So i am planning to give a complaint against star health , trivandum,...

Dear Sir,

I would like to introduce myself, K.T. Janakiraman, bearing Star Health Policy No. P/700001/01/2010/002278 and Claim intimation No. CLI/MIG/2010/700001/0058327. With reference to the claim rejection letter received on April 21, 2010, I would like bring the following to your notice.

I was on official duty to New Delhi in the month of February 2010. During my stay at New Delhi, I was suffering severe epigastric tenderness and recurrent vomiting. On 23rd February 2010, I met Dr.Sandeep Gulati for treatment at Kailash Hospital, Noida.

Since the diagnosis of illness was very much severe, Dr.Sandeep Gulati advised the need for proper treatment. Further, I was duly admitted to the hospital for diagnosis and medication on 23rd February, 10 (9 PM). Subsequently, post diagnosis & medication, I was duly discharged on 25th February, 10 upon medical consultation & the consulting doctors approval. I wish to bring to your notice, Star Health Insurance Representative Dr. Harish Nagpal also visited on 24th February,10 to verify my admission & the treatment administered to me apart from completing the formalities associated with claim insurance.

Upon going through the fine print of the clause regarding claim, the following is clearly stated in the policy document from Star Insurance. Also, the following is specified as exclusion in the Claim Rejection Letter:

“Could have been treated as Out Patient Basis”

I wish to reiterate, my case was very sever recurrent vomiting and epigastric tenderness and needed proper diagnosis for treatment. That is why as specialist Dr. Sandeep Gulati MD (Med) and DM (Gastro) had advised to admit for the treatment which was duly followed by me.

I have been following up on claim settlement for the past month & a half with your offices but with no result. Finally, I received a communication from your office dated 16th April, 10 stating the claim has been rejected with reason stating this case could have been treated as Out Patient in spite of the consulting doctor admitting me.

I have been made to run pillar & post and have duly submitted the following documents through your branch office in Mysore apart from speaking to your representative (Ms/Niramathi) who have advised me to write a written complaint in this regard.

I would sincerely request you to look into this case & duly do the claim settlement. I have been regularly paying my premiums apart from recommending Star to many of my colleagues. In spite of this, for a genuine case, if there is a claim rejection, I will be left with no choice but to approach consumer forum in this regard.

Look forward to hearing from you at the earliest.

Best Regards,
KT Janakiraman
MYSORE.
99863.91720

Sir, I am varadharajan M.Sc., M.M.Ed., Head master, N.Vellalapatti Govt. High School, Uthangarai Taluk -635207 Krishnagiri District. Tamilnadu.

My staffs were taken Star Health Insurance Govt. Employees Scheme. Monthy Rs.25 deducted their salary from Sep'2007. but till date they were not getting their ID card. Several complaints in our Krishnagiri region. Three times application with photo given. Chennai Head officice also not responding properly. given below my starhealth alloted - R.P.Kavitha- KGI/01SB[protected] G.Jalendiran-Kgi/01SB[protected]
kindly give the instruction how can we get our ID cards.

Sir/Madam,
I am a cosumer in your star health insurance company. Behalf of my son Jeremy Blessing 3years old. Policy number is: P/111100/01/2010/000516. The claim number is:80799. He was sick and we admitted him at Holy Cross Hospital in Nagercoil for sour throght, cough, cold and severe fever on[protected] to[protected]. When we admitted in the hospital eventhough I showed the insurance card, still they collected Rs.1,000/- (One thousand only) and they told me that when the hospital recieve the money from Star Health Isurance Copany, they will re-embess me.But the bil came up 5,928/- (Five thousand nine hundred and twenty eight only). The remaining balance I paid from my pocket. When I phone to Tollfree of Star Health Isurance for the re-embasement,they asked me the bills. So I got xerox copy of the bills from the hospital with the attest and signature of the Doctor and I sent it on 17th of february to the Star Health Insurance Company. I have the acknowledgement of the post. But the company is not responding properly. They did not give me any notice about it and after I phoned them up several times, now they are asking the original bills. I am getting frustratted. Please can you kindly help me regarding this matter. I would really apreciate. Sincerely,
Srinivasan.