Star Health And Allied Insurance Complaints & Reviews

Sir I had two health policies of Rs 10 Lak with your company in hope that i will get the best treatment through you. But as I contacted the BAnsal hospital managment of Bhopal M.P got the information that Star health management is not interested in having the relation with their hospital, where as many of the other company were listed for cash less treatment. This is a serious loss for me at Bhopal if i will not be able to get the treatment...

I have applied for health insurance and money got deducted on 8th jan 2015 but company neither responded back nor refunded back money. What IRDA a is doing for such cases where company is earning at the cost of customer and keeping money for long without any response Such CHOR company should be banned immediately and penalised heavily, . Their CEo should be arrested for such malpractice...

I have taken star Health policy of 2 LAC in 2013 Jan and upgrade it to 3 LAC on Jan 2014 and in May I have taken a claim of about 70, 000 for my wife Gall Bladder Stone operation, Now I want to upgrade policy to Rupees 5 Lac from last 7-8 days they are ignoring it and now they just called as said I can’t upgrade policy and its pure company decision whom ever company wish they can upgrade, no law or no where written this on website nor any document for it. My Policy Number is P/700002/01/2014/014462. Please help us to solve this.

Please respond to mails. No one replies when mailed to the following mail ids [protected]@starhealth.in joel.[protected]@starhealth.in Grievances.[protected]@starhealth.in veni.[protected]@starhealth.in [protected]@starhealth.in Can you please give a mailid of this company. When asking to resolve on phone, they answer saying that I need to mail. But no one replies to my mails.

My name is Pratheesh and I am writing on behalf of my Father, Mr. KJ Thomas. I have Star Health's mediclaim called "senior citizens red carpet health insurance" for my Father since 3 years continuously. Three (3) months back, he had Knee replacement surgery. Before the date for surgery, we contacted the agent working in our branch who sold this insurance to us and he assured my dad's eligibility based on completing 2 years and also confirmed...

We started policy from star health insurance from year 2010 onwards but we had taken 3policies each for myself, my brother, my parents ...till 2014 there were 3 policies each . Now in 2014we decided to get all the policies merged so that the premium amount decreases as we hadnt made any cliam till date . And till date we have almost paif rs. 125000As premium. 24900*5:-. Now when we have lodged a claim the onsurance company is not ready to pay the damages as they say becoz the policy has merges the premium amount has reduced to 18000rs. We can not process the claim. Our agent mr. Danish pervez was also the one who had made us more money by giving us false hopes ans promoises as zyadya premium bharoge toh cliam jaldi milega... Would request you.to take some strict action so as to stop such frauds from happening

Dear Sir/Madam, CLAIM NO.-0180755, STAR HEALTH INSURANCE Sakshi Saini My Daughter Sakshi Saini hospitazation claim pending. Please reply me my final bill amount = 39, 349/- but star health insurance paid only 35, 000/- and post hospitalization Charges total amount = 7443 only they paid only 1774/-, please help me reimburse me remain amount. 4389 + 5669 = 10058 balance. Kindly do the needful at the earliest. Regards, Gurdev Singh Saini Mumbai [protected] [protected]

My parents took a Health insurance for Rs.3, 00000 in Star health and allied insurance co limited on 22 June 2012.For the past 3 years we have been paying the insurance premium of Rs.10208 .We have paid nearly 31000 as premium in this three years My illiterate parents took the insurance through an insurance agent. Recently, i accidentally found that the Date of birth of both my parents were incorrect.So we brought this issue to the insurance...

Hello Sir, This is w.r.t. to hospitalization claim for my father. We have taken a policy for mediclaim for my father, the policy no. being P/700002/01/2014/015691. My father was hospitalized due to Chest Pain in Mar 2014 in Fortis Hospital Kalyan. During hospitalization, cashless was rejected for reasons unknown. Now while claiming for medicalim hospitalization expenses, I'm just being harassed by asking this documents and that which we have provided but still they have not given the claim amount of approx Rs 29000/- The customer care executives just do not care for my claim status and everytime I call them either they laugh off or tell me that my status is not visible in system. My claim status no is 0237857

Hi guys, Here i write a complaint/review against Star Allied Health Insurance Co. which is one of the most pathetic insurance companies i have ever come across with. Recently, i underwent an operation of Arthoscopy Bankart Lesion where my shoulder was dislocated due to the accident. Firstly, when i met with an accident on 06/06/14, i felt it was just a jerk and with a small pull back of my shoulder, the pain subsided and I DIDN'T GO TO...

Policy no: P/191119/01/2014/004604 previous policy: P/191119/01/2013/003553 Last year for the same policy we paid : rs 15396, this year they asked us to make payment of rs 26966 and take a new policy. As per their new rules they forced us to upgrade our policy to a new policy paying more money to get the same desired services as the last policy.

It was such a horrible and the worst experience I had till date with a policy selling company like yours. Your employees have no etiquette how to talk or behave on phone while they are selling their policies. I got a call from this number- [protected]. I don't know the name of this and crazy female who talked to me regarding the star health insurance policy on 19th September, 2014 after which another employee shared the details with me and then this female called me up on 22nd Sept, 2014 to follow-up with me. I have never encountered such an ill-mannered, nonsense, and rude person in my life like this lady who was shouting on me and behaving in a totally unacceptable manner just because I told her that I am not planning to buy the policy at present and will paln for it later. After that she was cutting my phones when I called her back many times. She didn't have the guts to talk to me or pick up my phone. Just an advice from my side- Escalate this to your higher authority that they should do a background check before they hire their staff. To hell with your company, your policies and your staff. Shame on you guys. It is a sincere advice from my side to all the customers not to go for any policy or any thing being offered by this company. They are just good for nothing. Regards, Shalini

I have taken Star Health and Allied Insurance Company Limited Policy No. P/171116/01/2014/001843, my policy renewal date is 17/06/2014 but after calling star health person shri. Jayram Ganapathi Kamath is not coming to renew my policy. due to this my policy still not renew. plz co-operate to renew same policy. Regards, santosh maruti palshikar.

http://retail.starhealth.in/landing/google/allpolicies/index.html?utm_source=goo...⇄


I have attached the link of the website of Star Health Insurance.

This idiotic company is harassing us by calling in every fifteen minutes to me from last 6 Months.
This company has been a problem to me.
They have called me thousand times.
Every day they call me 8-9 times with different numbers and the stupid intercom keeps me awaited on the waiting line, after that the person speaks about the insurance policy.

Even after saying no for many times, the day by day numbers of call is increasing.

My sister-in-law is very much suffering from painful LIPOMA (B/L auxiliary swelling) but STAR HEALTH AND ALLIED INSURANCE CO. LTD Company say it is painless normal swelling...

Previously we discuss with agent and STAR HEALTH AND ALLIED INSURANCE CO. LTD Member about is operation they say it is ok and your must PASS but at the end of operation when we claim they break his promises...

Our Cliam intimation number : CLI/2015/17/1214/0002047
Our Policy number : P/171214/01/2014/004057

PLZ CONSUMER FORUM LEASING OUR MIDDLE CLASS FAMILY PROBLEM

P/141126/01/2014/000462


First of All, This medi classic policy wasn't required to us, but we forced to purchase along with Diabetic safe policy.

This is an EXTRA burden to those who bought Diabetic safe policy.

Again, Star Health is raised premium almost doubled Rs 3500/- for Sum insured 1 Lakh to Rs 7000/- for sum insured1.5 Lakh.you said you got an approval from IRDA for same, Kindly provide me a copy of IRDA.

I'd like to see a copy of same.- Tier 1 and Tier 2 for Sum Insured 1.5 Lakh remains same
( Why this difference for 1.5 Lakh with the rest slab.- Health checkup cost reimbursement on completion of block of 4 claim free years - USELESS for those who's SUM insured is 1.5 Lakh.

This means, many people come under 1.5 Lakh amount sum insured slab. Star health try to keep them in DARK.Instead of forcing this on all policies, you could given option to policy holder to opt or else, you must have obtained policy holder approval.

Why did you removed "No Claim Discount " ???

Hello, My maternal uncle is in hostipal (SPS APOLLO LUDHIANA) suffering from sever brain Hemorrhage, and he has a valid health insurance from STAR HEALTH, on the very first day, I had informed them about this incident and even submitted all the necessary documents to the hospital which was forwarded to star health. They had said that claim is not possible because of pre-disease but that is no true, patient was not suffering from any disease previously and even the doctor at APOLLO hostipal confirmed that by writing to them. Then also they denied the claim with the same stupid reason. He is still on ventilator and we are not financially that hard to continue his treatment this way. I have contacted them many times but they are not listening. The claim number is 0218727. The name of the patient is Sanjay Gupta. He was admitted at Oswal hostipal on 6th Feb, 2014 from where he was shifted to SPS APOLLO HOSPITAL LUDHIANA. He is still in ICU on ventilator and besides taking care of him, I am going through all this. They are really fooling their customers. I hope some one can help me regarding this. Thanks and Regards, Saurabh Singla Email: saurabh.[protected]@gmail.com Contact: [protected]

i have taken mediclaim policy from STAR HEALTH AND ALLIED INSURANCE CO. LTD.since last 4 year and it is renew intime.But in last year they have refuse my claim under PED CLAUSE. At the time of my first pollicy they have taken all medical formality to issue policy and they found no PED in both person. then how can they refuse my claim under policy no- P/171200/01/2013/002371.

​Ref.: P/191212/01/2013/001882
Claim intimation No.: CLI/2014/191212/0189580
Ref. E-mail Dated 26-Dec-2013 and 28-Dec-2013 to Star Health Grievance department is same as support, what can we expect from Star Health?


from: grievances <[protected]@starhealth.in>
to: Bijaya Kumar Mohanty <[protected]@gmail.com>

cc: info <[protected]@starhealth.in>,
support <[protected]@starhealth.in>,
cuttack <[protected]@starhealth.in>

date: Fri, Jan 3, 2014 at 12:06 PM
subject: REOPEN REQUEST IN CASHLESS CLAIM

Dear Sir/Madam,

We confirm the receipt of your mail.
Please find the Service request number ---SR[protected]----- for your reference

With Regards,
B.BHUVANA

Customer Support

Star health & allied insurance


Dear Sir/Madam,

I have received from Star health denied with reason fax Letter on dtd 28-Dec-2013.

In this letter they have indicated below details for your ready information.

[On a scrutiny of the details furnished by you, we are of the opinion that the claim of insured-patient is not admissible under the above insurance policy issued to him for the following reason.
There is non disclosure of pre existing disease - CAD/IHD/HTN PRESENT LONG BEFORE POLICY INCEPTION during inception of the policy - POLICY WOULD NOT HAVE BEEN ISSUED IF DISCLOSED, PRESENT CLAIM THUS BECOMES NULL AND VOID.
Hence, you request for authorization for cashless treatment of the above insured-patient is denied.]

I have requested Grievance department that why you have denial without did any physical verification. They have revert me on dtd 03/01/2014 that Reopen request in cashless claim.

Star Helath you have to clarify: what is meaning of your e-mail sent from you? and I have also intimated by E-mail that my mother's Discharged.

During brought Insurance policy, Star health arranged Medical treatment for my parents and same report collected by Star heath from diagnostic Centre without any information to us and Star Health issued insurance policy on 2010. So, Where, Who & Why will have hiding these kind of written above diseases information for this policy.

I have followed star health Grievance Procedure's but Grievance team late responded that written in BLUE for your ready references.

At last, I have totally disappointed and hopeless as basis of their procedure that means Grievance department not responded positively. so that I am marked this E-mail to IRDA authority for Level-4 because of they have been disappointed me.

Kindly do the needful and my mother was discharged from hospital on dtd 05/01/2014.

This policy was started on 2010 to still continuing.


Thanks & Regards,

BIJAYA KUMAR MOHANTY

Ulsan, South Korea

+[protected]

Caveat Emptor. Star Health and Allied Insurance Co Ltd. This is for the benefit of Indian citizens who avail of medical insurance. I had recently taken an Individual Medical Insurance from Star Health Assurance vide their agent in Mumbai, India. This was to oblige an agent of theirs who was very helpful to me with regard to purchase of some consumer electronic items and their repairs. I was covered by a medical insurance taken through Oriental Insurance Company for the past three years. I decided to discontinue that and shifted to Star Health Assurance on his request and advice, since I was told that the Star Health policy was cashless and accepted at Hinduja Hospitals where I had been for my medical checkups. The cover was for Rs 300, 000/-(Rupees Three hundred thousand only). One year passed and this year, in September 2013, I renewed it for Rs 5, 00, 000/- ( Rupees Five Hundred Thousand only). I have never been hospitalized and have no diseases as indicated in my medical records. The company mentioned that I would be entitled to a no claim bonus. This meant that my policy would be for Rs 5, 75, 000/-( Rupees Five Hundred and Seventy Five Thousand Only). Now, when the policy came to me, there is no mention of any No Claim Bonus and the policy was not the formal contractual document that is provided, but a single sheet of paper called a schedule which mentioned the cover amount at Rs 500, 000/- ( Rupees Five Hundred Thousand Only). My repeated requests for a revision of the documents went unheeded for two months and even after I approached a senior manager of Star Health by the name of Tarakeshwar Mishra, who argued in my favor. The response was lukewarm. I got a letter vide email, which was titled "endorsement" and mentioned some amounts which included Rs 515, 000 and also Rs 10, 00, 000/-. This did not make any sense and I approached the IRDA Ombudsman. The Ombudsman did not respond for a fortnight or so and I called them up. They responded on the second call and a token number was given. The response from Star Health to this is attached below. It is ridiculous for the following reasons: It has been sent by courier and states that I did not register my email id in my complaint with the IRDA.This is a blatant lie. The complaint itself was filed from my email id to the IRDA and forwarded by them. Star Health themselves had been corresponding with me vide my email id!! Secondly they claim that "due to some technical problems, the no-claim bonus is not getting reflected in the policy"!!! This raises the question of whether Star Health Assurance is actually qualified to be a medical insurance provider? If they do not have the systems to identify policies accurately, the amount insured correctly, how can they process cashless payments to policy holders? I think Mr T.S. Vijayan should suspend their license till they are ready to function with all their systems intact and functional. Else the company will be violating recent Supreme Court Judgements regarding provision of medical insurance beneifts. ENDS