State Bank Of India [SBI] — amazon refund not received

Amazon refund of amount rs 349 not received in my sbi account.
Reference number 641204
Called sbi customer care but told me to go to my home branch.

(Your refund of rs.349 has been processed successfully on[protected]. The amount should reflect in your account by 3/5/2018.

The authorization code (Refund reference number) for the transaction is 641204.)

This is the mail i got from amazon.
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Mar 12, 2018

Complaint Status

State Bank of India [SBI] customer support has been notified about the posted complaint.
Complaint comments  3 CommentsShareTweet


I haven't used ATM services for SBI/SBT for the past 1 year even though they have deducted 147.50 from my each account .

I need the cash to be refunded to my account since i am not using ATM Services for that bank.

Account Numbers:
I have been trying to login to download my admit card for junior associates SBI but to no avail. Also I have no idea where to complain about this. Shouldn't they at-least put up some sort of complain no. How am i supposed to download the admit card without any help, and why is this not resolved yet. Is there a no i can call?
Complaint no. [protected],
Bank Name: Federal Bank Amritsar,
Debit Card No: [protected], Amount: Rs. 1000.

Complaint: Full amount not received but amount debited from account. Amount hasn't credited till today. I wanted to know when I will get my refund.

Jaswinder Singh
Federal Bank Customer Care's response, Mar 28, 2018
Hi Jaswinder Singh Khalsaa,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern and contact details at [email protected] with your ticket number (6978) in the subject line so that our team can assist you.

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