Verified Support
Mar 20, 2018
State Bank of India [SBI] Customer Care's response Dear Customer, We would love to get in touch with you and address the issue, request you to please mail us your contact or card details at [protected]@sbicard.com mentioning reference number 30117 in your mail to enable us to address your concern on priority.
Mar 21, 2018
Updated by Ravimariap Dear sir,
Thank you for considering my request and I expect fair justice. I am mailing the details as instructed by you. Here are few lines I wan to bring to our kind attention.
The following linesIN Brackets has be mentioned in the reply letter by the SBI officials which I would like to clarify
Lines by SBI in reply to my coment
(We would like to share that we have completed the investigation for the said transaction. It has been observed that the transaction has been performed in a secured manner as the same has been validated by your card CVV and dynamic One Time Password (OTP) over the Internet/ IVR.
Further, we wish to confirm that as per our records, the dynamic One Time Password (OTP) was successfully delivered at your registered mobile number. Transaction alert SMS regarding the aforesaid transaction was also delivered at your registered mobile number. Considering all of the above, the liability of transaction in such cases lies with the cardholder.
My clarification
In reply to above lines of your reply I would like to remind you that OTP was delivered to my Mail also and to moblie. My mail was hacked (in DELHI) and OTP was taken illeally which means that I have not shared the OTP. I have already shared with you the Evidence from GOOGLE SECURITY that there was an illegal login from another device by an unauthorised person from Delhi at 1.26 am on 2nd of October 2017.Therefore I am not resonsible for the fradulent transaction done on 2nd OCT 2017.
Furtherore I have not replied or answered any call on 2nd of October.2017. I have a copy of the calls and messsages which states that No call or Mesaages has been made from my number/phone. I think you need to more justicable which should free the innocent people punish the culprit.
Huge amount(98, 100) has been transferred to MOBILE WALLENT and I am sure you will have the details of the numberof culprit . Why don't you track the culprit instead of Harassing the innocent customers?
From my side I have lodged A CYBER CRIME ON the same day when the fradulent transaction has taken place ie 2nd of OCt. 2018.
Anticipating JUSTICE from your side
Thank you sir
Regards
Amount of 1799 has been processed and successful refunded by amazon on 3 march.
But I didn't received my amount.
MY return reference I'd is ( IGACZLMIA3)
my account no is [protected].
Please look into the matter.
Thanx.