| Address: Mahe, Puducherry |
I am Dinup K.P, an NRI residing in Qatar. On 28/12/2013 while checking my Account
Statement, I was shocked to find unauthorized withdrawals of
Rs.4, 95, 000/- from my SBI Mahe Branch A/C no:[protected] . On the very
next day itself, I filed a complaint to the concerned Branch Manager.
After repeated phone calls and e-mails, the branch manager assured me
that the issue will be solved within 30 to 45 days. But as no follow up
action was found initiated by the Bank Authorities even after the
stipulated time, I filed a complaint to the RBI Ombudsman,
Thiruvananthapuram Region, in the month of March 2014. But
unfortunately I got a reply that my Complaint has been closed as per
clause 13(c) of the Banking Ombudsman Scheme, 2006. Further I
mails to all the Regional Officers of the SBI, but not even a single
person even cared to reply to my mail. In the mean time my father gave a
complaint in the DBS section of the RBI office and again that complaint
was forwarded to the RBI Ombudsman, Thiruvananthapuram and I got the
same reply as earlier.When I reached India for my annual leave
on 13 August 2014. When I approached the the bank officials I was
assured that my issue will be solved within a period of a week. But
nothing has happened as well. Now after much pressure from my side I got
a reply mail from the Regional office, Thiruvananthapuram, in which it
is mentioned that the issue has been taken up with the Police Cyber Cell
for investigation and they conclude the investigation after getting a
report from them and to bear with them till 15 Sept 2014. I am very sure
about the fact that the proposed date has been given intentionally as
the concerned Bank Officers know very well from my conversations that on
expiry of my annual leave, I will leave for Qatar on 13 Sept 2014. I
strongly feel that the concerned Bank Officers gave me such a reply to
prevent me from taking any further steps till I leave India. Now more
than 3 weeks have passed for the assured date, and no action has been
taken till now. I have also registered an FIR for this in Mahe police
station, and copy of which has been given to the Mahe branch manager.Further,
now, I strongly suspect that the bank staff are also there behind this
fraudulent transaction, because I got the last but one bank statement on
7th December 2013, and the withdrawals were from 8th December 2013 till
18 December 2013.As I am now helpless to retrieve my money back
in the present scenario, I humbly request you to kindly look into the
matter seriously to solve the issue and help me get my money back as
soon as possible.
Aug 14, 2020
Complaint marked as Resolved
State Bank of India [SBI] customer support has been notified about the posted complaint.
I have taken inb facility in my SB account number bearing no.-[protected] and which is maintained at pachpedi naka, Raipur Branch(10165).My two loan accounts ([protected], [protected] )which are already been closed, appeared in the list of my live accounts. Kindly remove these two accounts from my live accounts list.
Thanking You
Kanchan Prasad Gupta
M:[protected], [protected]