| Address: Lucknow, Uttar Pradesh |
REF: My S.B. Account No.[protected]
Dear Sir,
I have my above referred S.B. account with State Bank of India, Jankipuram Branch, Lucknow. I was depositing my salary cheque regularly in the above Branch. But I was facing problem in crediting the amount, as it was being credited almost after seven days and sometime after 10-12 days. I, therefore, lodged an online complaint, resultant to which I have been assured by the Branch Manager of Jankipuram Branch that in future such problem will not be there, but still the problem sustained. I, therefore, started dropping the cheque in SBI, Vipul Khand Branch, Gomti Nagar, Lucknow and the response was very interesting that the account was being credited within two days or even the same day.
However, the cheque bearing No.062022 for Rs.35, 947/- of DENA Bank, Gomti Nagar Branch, Lucknow deposited on 30.9.2014 and cheque No.062037 for Rs.70, 000/- of DENA Bank, Gomti Nagar Branch, Lucknow deposited on 1.10.2014 were not credited till today i.e. 8.10.2014. But today at 12.20PM I received a phone call from SBI, Gomti Nagar Branch conveying me that my cheques could not be cleared and also asked me to collect the cheques and deposit the same in the Branch where I am having my account. I contacted the Branch Manager, SBI, Vipul Khand Branch, Gomti Nagar, Lucknow, who told me that from 24th September, 2014 onwards, no cheque of the account holders of other branch will not be entertained. I asked him when I deposited the cheque on 30.9.2014, why this was not communicated to me well in time, as already 8 days have been passed. He told me that some communication problem was there but not to worry as my cheques will be cleared on the same day, as a new system has been introduced in every Branch and by scanning the cheque being presented by you, the amount will be credited in your account on the same day. I accordingly collected the cheques and contacted the Branch Manager, SBI, Jankipuram, Lucknow who told me that the process is the same and it will take another three days excluding today for clearance of my cheques.
With deep sorrow I request you to look into the matter as I am in great mental agony due to such a long delay in clearance of my salary cheque and the other cheque for medical treatment of my mother. I am not able to understand the very meaning of customer care and “anywhere banking”. If the cheque issued by Ministry of Law & Justice (Government cheques) are delayed in such a way, what will be the fate of other cheques.
I, therefore, look into the matter and take appropriate action in this regard.
Thanking you,
Yours faithfully,
JOHN JOSEPH
2/250, Sector H
Jankipuram, Lucknow
Mobile No.[protected]
I am an NRI residing in Qatar. On
28/12/2013 while checking my Account Statement, I was shocked to find
unauthorized withdrawals of
Rs.4, 95, 000/- from my SBI Mahe
Branch SB A/C. On the very next day itself, I filed a complaint to the
concerned Branch Manager.
After repeated phone calls and
e-mails, the Branch manager assured me that the issue will be solved
within 30 to 45 days. But as no
follow up action was found initiated by the Bank Authorities even after the stipulated time, I filed a complaint to the RBI
Ombudsman,
Thiruvananthapuram Region, in the month of March 2014. But
unfortunately I got a reply that my Complaint has been closed
as per clause 13(c) of the Banking Ombudsman Scheme, 2006.
Further
I have mailed to all the Regional Officers of the SBI, but not even a
single person even cared to reply to my mail. In the
mean time my father gave a complaint in the DBS section of the RBI office and again that complaint was forwarded to the RBI
Ombudsman, Thiruvananthapuram and I got the same reply as earlier.
When I reached India for my annual leave on 13 August 2014. When I approached the the bank officials I was assured that my issue will
be
solved within a period of a week. But nothing has happened as well. Now
after much pressure from my side I got a reply mail from
the
Regional office, Thiruvananthapuram, in which it is mentioned that the
issue has been taken up with the Police Cyber Cell for
investigation
and they conclude the investigation after getting a report from them
and to bear with them till 15 Sept 2014. I am very
sure about the fact that the proposed date has been given intentionally as the concerned Bank Officers know very well from my
conversations
that on expiry of my annual leave, I will leave for Qatar on 13 Sept
2014. I strongly feel that the concerned Bank
Officers gave
me such a reply to prevent me from taking any further steps till I leave
India. Now more than 3 weeks have passed for
the assured
date, and no action has been taken till now. I have also registered an
FIR for this in Mahe police station, and copy of
which has been given to the Mahe Branch manager.
Further,
now, I strongly suspect that the bank staff are also there behind this
fraudulent transaction, because I got the last but
one bank statement on 7th December 2013, and the withdrawals were from 8th December 2013 till 18 December 2013.
As I am now helpless to retrieve my money back in the present scenario, I request Consumer court to kindly look into the matter
seriously.