State Bank of India [SBI] Complaints & Reviews

Hi,
My Name is M.Pradeep, I am residing in Arakkonam for the last 15 years, I am working as a SOFTWARE ENGINEER for the last 4 years, currently for SATYAM computer services private limited for the last 2 years. My current salary is 5, 00, 000 per annum. As our family members have decided to build a home in existing place in Arakkonam, we are in need to housing loan so I approached State bank arakkonam.

After continous follow up with SBI's staff members, all the necessary documents for housing loan are available with us. SBI's manager not able to sanction the loan due to my salary account with ICICI bank, He want to transfer my salary account to SBI arakkonam branch where as this is impossible from our company policy.
I am able to provide my ICICI transaction details for last 2 years.
WORDs from Housing loan officer.
There are many persons who were not able to pay the EMI with in stipulated time; I am not ready to give loans to other persons who are not holding a salary account with SBI arakkonam branch.

Please help me to get housing loans as early as possible, as we have already started our construction work with our initial investment.

I have registered an complaint in the forum provided by SBI official site and i tried to reach the grievance phone number but no response from either side.

REGARDs
M.Pradeep.
Contact Number : [protected]

CC[protected]

i have credit card of sbi. i have purchased some items on that. i have to pay their 73000 as per statement. but due economic problems i cant able to pay last six months. and for next 4months.
but collection executive calls me, to pay amountwithin two or three days oterwise they calls to police what can do please guide me.
thank you.my mobile no. is
[protected].
email id. [protected]@rediff.com
OR
[protected]@yahoo.com

My present SBI Credit Card expired 04/08 and I have paid the renewal fee of Rs.581-90 on 16.05.2008 and left India on 26th May 2008 to USA and returned ti Chennai in Sept third week. Till this date the renewed card is not sent. I contacted your office in middle of October 2008 and I explained the details to one Mr. Karthikeyan and he said a staff member of your concern will come for enquiry to find out the details. One Mr. Yusuf came to my house and enquired all details and I explained the position. To my surorise till this date I have not received my card. My old card No.[protected] and no payment is due.

more than a month back I received a call from SBI Customer service for issuance of master card in my name as a previledged customer selected by SBI itself. Number of times I and my mother had to answer several questions raised by them over residential land phone and my mobile.Even one sales person had visited my office and took the xerox copies of my PAN, Passport and Residential land telephone bill.They assured me within 15 working days I will receive my Credit card, but I havn't receive it as yet.Even a lady gave me a call on my mobile and asked the valuation of my flat, I asked her also whats the relation between card and valuation of flat.she said its just a formalities.But I believe its a racket, behind which may be anti socials are there, by means of this enquery who get all the financial datas of people and later on it may create problems.
Therefore I request you kindly to take up this matter seriously, or else I have to take legal action by moving to Consumer Court against SBI Credit Card division.

Following are the details of my SBI Credit Card :
Card No. - [protected]
Valid Upto - Jan 07
Tel No.[protected]
Mob No. - [protected]
Address - House No. 10, Narendra Gardens, Jagamara, Bhubaneswar - 751 030
Official Add: State Bank of India, Administative Office (Region III), Bhubaneswar - 751009

Due to oversight, I could not get my card renewed in time. You are requested to kindly renew my card at the earliest. Shall be grateful if the same is confirmed on phone. if any further details are required kindly contact me on phone.

Can i transfer my money from paypal to my SBI account?.. Paypal say that they will tansfer money to any indian bank which are under NEFT... pls reply...

Hi sir,
I am wipro Emplyee, my account is being maintained at Bangaloes but I am at Gurgaon. On 29/08/2008, while doing transcation at Ghazibad at ICICI ATM, the money does not comes out but the money was deducted to mmy accounts.After one month I have a got the following reports from banks
Dear Sir / Madam,



Thank you for writing to us at State bank Customer Service.

Further to your query regarding incorrect balance in your account and that your account has been wrongly debited with Rs.5000/-, we request you to please get in touch with the ATM Officer of your branch where you maintain an account to report this issue.



Please retain the transaction slip as a copy of the same will be required at the Branch. You will have to submit a written request at the Branch for the amount to be credited to your account.





For any further assistance please email us at [protected]@sbi.co.in or call our 24 hour toll free customer service number[protected]from BSNL/MTNL land lines) or[protected] from other phone/ mobile.





Regards,



SBI CONTACT CENTRE


but still no response from the bank sides
The concerned bank
Stata Bank of India
SPB, 65 St marks Road
bangalores
Bracnh Codes-06866
ic not responding.
I have send the scanned copy of my transaction slips
Could anyone helop me waht to do the next
Thx
Bhupendra Singh
[protected]

This is Abhishek Khurana from New Delhi, i have submitted all my necessary documents for CC but i neither received by credit card nor i receive any call from the concerned dept.
this is really disgusting ...

the SBI CC docs boy name who took my document from my office is ANIL & his contact # [protected]

rgrds

Sir,
I have applied for ATM Card of SBI on 3-11-08 in SBI, Delhi University Branch but till date I have not received the ATM Card.My S/A No.is [protected]. I enquired from Help Line. They told me that my application for ATM Card has not reached there. Then I contacted SBI, Delhi University Branch. They people told me that their Computer is showing ATM access So I cannot do anything. Please do the needful at the earliest and let me...

I have received a call from SBI about Premium Circle. They informed me that the Fee is one thousand plus ( i think it is 1050/-) and told about the guaranted gift of a wrist watch. I informed them to send a detailed mail. They said that it can be sent after accepting the proposal. They explained me about the offers around 10 minutes where nothing went into my brain.
After 4 days i have received a call from SBI about transaction of 6000 plus. I replied as i am not accepting about the 6000 plus. I will accept for 1000plus if it is single time. Later i recieved a call from SBI as if i cancel the premium offer i should pay the 1000plus. The 6000plus is already debited to my account.
My doubts are
1. SBI card people are cheating by making a proposal by phone. (No one can remeber all the details what they explain)
2. When they asked about the Confirmation of Payment (6000plus) I Rejected. But How it was Debited to my account?
Please any one can guide me about it.

Dear Friends,

I have got a call in September from a company referring themselves from SBI and they told me that I have been selected for an offer called "Privilege Circle Program" from SBI. As I was busy with my work at office and as I was gettig disturbed by this call two to three times, I have given my confirmation to them as I didn't listen about the payment of Rs. 6180. As soon as I checked the transaction on my credit card, I have been contacting them to cancel this offer. When I got the call from the verification department before sending me the Welcome Kit, I have told me clearly not to send the Welcome Kit as am not interested and hence as of now I didn't receive the welcome kit as well. As of now the issue is not resolved and now they are saying that the Welocme Kit is also sent to me and they got the acknowledgement saying that I have received it hence they cannot cancel the offer. But the surprising thing is that I have not received the welcome kit till today. I spoke to executives like Shilpi, Sudha and today with Karan and even I have discussed long time with Saurav (Supervisor) also. I have been requesting them to show me the recording proofs atelast but as of now I didnt get the reply. I really got frustated and I have decided to fight against them leagelly. Can anyone tell me how to proceed further leagelly??

I came to know that there are lot of members like me who are suffering with this offer and I would like to request other card holders to be careful with SBI card and it's offerings henceforth.

Please help me in this regard.

Thanks & Regards,
Shiva Kumar.

Dear Sir / Madam,

I have been told that i will be getting cash back card i.e. gold card during my phone conversation and the card which i finally got is an employee card.

I am very disappointed with the treatment given. I don't know why sbi is fooling people. This is the case which happened to one of my friend also. He discontinued it. I have not started using it and will never going to use it anyway.

Thanks for your stupid unwanted card,
Manish

i have lost my atm card i want to block it.

my credit card number [protected] i paid more than the desired amount for 2500/- on[protected]. Despite my payment before the due date that is[protected] i am receiving mistirious and humiliating calls from sbi credit card division chennia for every 2 or 3 mins. some times i am receving calls even with out a gap of 5 secs between two calls from different phone nos from chennia from different people annoying very much and giving suspecion for the amounts already paid in their branch at vijayawada(this is advised by the sbi credit card division chennia). i am repeatedly furnishing the reciept numbers for the payment made.(reciept number 12572859 /256765). inspite of giving full information to the staff of sbi creidt card division chennia the staff members are pressing us for making payment with humiliating addressing and giving annoyence. this is most regretable to inform you this. the staff of credit card division are not taking any kind of responsibility but the payments made by the customers but torcharing the customers mentally with their repeated questions, giving calls even with out a gap of 2 mins and disturbing us all the time during the day and night. this torcher starts from morning 7.30am and till 11 o clock night. we have no other go to explain this torcher to you. we wait wheather you take action against them or not. more over i wish to inform u that the payments made on[protected] were not taken into consideration in the statement generated on[protected] but the interests they have computed on[protected] were brought into account. this is most mischevious. even during october 2008 i received calls till[protected] inspite of information that is receipt nos furnished repeatedly. i wish to inform u i am not receving the statements properly with the payments made on the dates actually made. will u please inform me the current status. The local branch at vijayawada is also not functioning promtly. this is for your information.

Dear Sir
i have deposited Rs. 50600 cheque dated on 6/10/2008 in Himatnagar branch. but it is not cleared in 15 days. when enquired in bank, replied was it will take app. 30 days.
but it is not cleared till now ((after 40 days).
now nobody is listining in bank.
please suggest me what to do.
Sanjiv Gupta
Vadodara (Gujrat)

Sub: My Card No 4006xxxxxxxxxx443


I have been using the above SBI card for a few years. In the month of July 2008 I realized I will be charged annual fee in case of renewal & requested for cancellation of the card. Since I had made some extra payment, I requested for a refund of the same & was informed withing 30 days the same will be sent to my billing address.
In the month of Sept I realized I have not received the payment & again logged a call & was informed that there was some problem with the system & the same will be processed in the next 10 days. However, even after this nothing happened & I received a call in the month of Oct 08 requesting me to continue with my card & a new card will be issued without any annual fee & the entire amount will be reflected as a credit in my statement. SBI being a very reputed bank, I fell trap for this ploy & accepted the offer. I received the card with No 4006xxxxxxxxx110 & tried to register the card as per the instruction given in the kit, with a confirmation that within 48 hrs this card will be activated. I tried to use this card for some payment & was declined, this was the most em brassing moment for me !. I called up SBI again and lodged a complain & was informed that this will be activated shortly. Even after this nothing happened & last week again I tried to register the new card & again got a confirmation message that this card will be activated in 48 hrs.
So far this card has not been activated & when I called up the help desk today & requested for the status, he tried telling me some story starting from oct 08. I immediately requested him to cancel the card, he gladly accepted the offer ( looks like SBI does not want good customers who pay on time) with a reference No[protected].
I hope I will receive my overdue amount without further delay. If I delay the payment, SBI charges 36% interest, now the payment is overdue by 3 months & I wonder how you will compensate !
It is a pity that such a reputed bank like SBI, has handled a customer so carelessly without any concern.
I only hope such a situation does not repeat to some other customer !!

Sir i am netbanking user in state bank of india.Sir i have already registered my mobile number online still i have not getting mobile alerts.i have contact sbi customer care so many times but i am not getting any response.how my mobile alerts will activate i want to know.

Bangalore
14 Nov 08

From,
Kalva Sreedevi

Sub:- GRIVENCES SBI CARD BILLS: [protected]


Dear Sir/Madam,

This is with reference to your letter dated 06 Oct 08 received few days back regarding outstanding dues of Rs.872.13 in my SBI Card.

I would like bring few facts to your knowledge which are as follows:

1. Reference to my previous E-Mails dated 22 Aug 08 (Response Case ID=[protected], 28 Aug 08 (Response Case ID=[protected] requesting you for final settlement of my SBI Card dues.

2. After having a discussion with customer care executive about the outstanding balance as on the day, I have made the Payment of Rs.11, 064/- vide State Bank of India Cheque No.006790 dated 31 Aug 08 and same was cleared from my account on 04 Sep 08. At the same time I have also destroyed my Credit Card as per the directions provided by the customer care representative for terminating my account. Request for final settlement was already made through E-Mail dated 22 Aug 08.

3. There after I have only received two statements on 23 Sep 08 and 09 Oct 08. In both statements there was no information about Payments made. Above that Late Payment Charges were only mentioned.

4. Recently a letter received dated 06 Oct 08 about outstanding dues of Rs.872.13 in my SBI Card which made me surprise and when I spoke to SBI Credit Card Customer Care executive she answered “We have received your payment after due date and we have not received any request for closing your Account”.

5. Once, I have cleared all my dues as on 31 Aug 08 including all late pay charges and destroyed my card How I am being charged without making any transaction?

6. I would like to tell one more experience during the year 2006 for a Cheque Rs.600/-from Kotak Mahendra Bank was cleared by SBI Credit Card and not mentioned in any of the statements. For that also, I have repaid the amount of Rs.600 along with late pay charges. I am having the proof for the same and several requests were also made to Customer Care to resolve this issue went in vain.

7. During my entire period since day one, I have been paying each and every Rupee correctly to SBI Credit Cards. But still these kind of Issues occurs which would spoil the image of the Organisation as well Customer’s Mental Peace.

8. Now I don’t have any other option other than approaching legal authority to resolve these issues.

9. Kindly help me out in this regard and get me relief from SBI Credit Card.

Yours faithfully,

With Sincere Thanks

Kalva Sreedevi
Contact No:[protected]


Enclosures :E-Mail dated 22 Aug 08
Sub:SBI Card Issue
Friday, 22 August, 2008 11:37 AM
From:
"kalva sreedevi" <[protected]@yahoo.co.in>
To:
feedback.[protected]@ge.com
Bangalore
22 Aug 08
From,

Kalva Sreedevi
P-144/3, NP AREA
Jalahalli-East
Bangalore
Sub:-FINAL SETTLEMENT OF SBI CARD :[protected]

Dear Sir/Madam,

I am Kalva Sreedevi holding SBI Credit Card since 3 years. For the last three months i have not received any statements from SBI Cards. Recently i have received a letter from your organization regarding the outstanding payment clearance immediately. Till the month of May 2008 i had been paying the minimum amount Rs.500 / per month before due date 26 of every month.

Now i would like to request you to inform one of your representative to contact me at my mobile [protected]. Further I would like to go for final settlement from SBI Cards and i am ready to clear the entire amount immediately with respect to your representative contacts me. As i have also noticed in the letter received from SBI, Late Payment Charges are being added every month. Excluding this 03 months late payment charges, i am ready to pay all my previous dues with interest immediately.

Due to personnel problems i am unable to contact you on telephone.

Kindly Contact me at the earliest to do the needful from your end.


With Regards
Kalva Sreedevi
<AUTO> 'CaseID=[protected]' SBI Card Issue
Friday, 22 August, 2008 12:03 PM
From:
"feedback.gesbi" <feedback.[protected]@ge.com>
Add sender to Contacts
To:
"[protected]@yahoo.co.in" <[protected]@yahoo.co.in>
Dear Sir / Madam,
Thank you for writing to SBI cards.
We acknowledge the receipt of your email and we shall revert to you through call or email within 7 working days.
We hope that you have mentioned the card / account number along with contact number/s in your communication, incase you have not, we would request you to please resend your correspondence on the same e-mail ID, without altering the subject line.
Assuring you of our best services at all times.
Warm Regards,
SBI Cards Team
Sub: Reminder for Payment Collection: E-Mail dated 28 Aug 08
Flag this message
<AUTO> 'CaseID=[protected]' Reminder for Payment Collection:
Thursday, 28 August, 2008 5:02 PM
From:
"feedback.gesbi" <feedback.[protected]@ge.com>
Add sender to Contacts
To:
"[protected]@yahoo.co.in" <[protected]@yahoo.co.in>

Dear Sir / Madam,
Thank you for writing to SBI cards.
We acknowledge the receipt of your email and we shall revert to you through call or email within 7 working days.
We hope that you have mentioned the card / account number along with contact number/s in your communication, incase you have not, we would request you to please resend your correspondence on the same e-mail ID, without altering the subject line.
Assuring you of our best services at all times.
Warm Regards,
SBI Cards Team
-----Original Message-----
From: kalva sreedevi [[protected]@yahoo.co.in]
Sent: Thursday, Aug 28 2008 4:49PM
To: feedback.gesbi [feedback.[protected]@ge.com]
Subject: Reminder for Payment Collection:
Dear Sir / Madam,

This is with reference to my previous e-mail dated 22 Aug 08 and your auto-response dated 22 Aug 08. Till today no representative from your side either contacted me or visited our house for payment collection. So, i once again remind you people to contact me at the earliest and collect my due payment.
Thank You,

With Regards
K Sreedevi
Mobile:[protected]/[protected]

In the month August 2007, I was approached by one Sri Pranjal Deka, Team Leader, SBI Cards, Guwahati (Mobile no:[protected] who offered me a SBI Credit Card. Because of the SBI Brand Name, I agreed to his offer and signed a form in anticipation of receiving a credit card. However, I did not go through the details in the form and instead relied on the SBI Brand Name.
To my surprise, I was sent a Draft no:195652 dated 01/10/2007 drawn on State Bank Of Travancore for Rs: 6000/- forwarded by a letter signed by Sri Ajay Bharti, Assistant Vice President-Services, SBI Cards & Payment Services Pvt. Ltd, Gurgaon. The letter referred to A/C No/Card No:[protected], but, I had not received any Credit Card from SBI Card nor had I made any request for ant amount by Bank Draft or any other means.

Therefore, I returned back the above mentioned Draft no: 195652 dated 01/10/2007 drawn for Rs: 6, 000/- to SBI Card and Payment Services Ltd., DLF Infinity Towers, Gurgaon-122002 by DTDC Courier & Cargo Limited vide consignment no:*K 24790573* despatched from Guwahati 30th October 2007.

After a period around 15 days, I received numerous phone calls from one Mr. Arun Desai who identified himself as SBI legal Department, Delhi from Ph no:[protected]. Though, I explained to him that I had only applied credit card and did not make any request draft amount Rs: 6000/- and that I had therefore returned the Draft, Draft no: 195652 dated 01/10/2007 for Rs: 6000/- back to SBI Card and Payment Services Ltd., he continued to threaten me with legal action as I had a signed a form.

The threatening and insulting calls from Arun Desai, Advocate, SBI Legal Department, Delhi and his collagues continued for next 7-8 months, Even though I had not made any financial transaction through SBI Card, out of sheer frustation, helplessness and confusion, I agreed to a one time settlement of Rs: 6500/-. Accordingly one representative of State Bank of India Card collected the amount of Rs: 6500/- from my Office in Assam Secretariat, Guwahati, Assam. SBI Cards Money Receipt no: 11872684 dtd: 15/07/2008.

Subsequently, I received a letter dated 22/07/2008 from Manager-Payment Assistance, SBI Card, SBI Card & Payment Services Pvt. Ltd., Gurgaon, Haryana, dtd: 22/07/2008 wherein it was confimed that on payment of Rs: 6500/- there will be no more dues in respect of my account and that this is a one time full and final offer.

Shockingly, I then received a Demand Notice ( Ref no: QL/150/10-oCT-08/42804 DTD 10TH oCTOBER 2008 FROM sRI rAJEEV aGARWAL (aDVOCATE), lAWYERS iNC., REPRESENTING SBI CARD WHEREIN I WAS ASKED TO CLEAR OUTSTANDING DUES OF RS:6279.75/- within 7 days failing which legal proceedings would be initiated under Indian Penal Code.

The above sequence of events makes it clear that SBI Card took undue advantage of our faith and goodwill towards State Bank of India. SBI Card had also used fraudulent means to take advantage of a common man's tendency not to read the fine print.

Moreover, inspite of not receiving any credit card, and returning the Demand Draft of Rs: 6000/- I had to make payment of Rs: 6500/- only under extreme pressure and threats issued by SBI Card. Even then I have now been issued a legal notice.

In view of the above, I request you kind intervention in the following.
1. Refund of my payment of Rs: 6500/- which I had made no financial transaction through SBI Card.
2. Withdrawal of all proceedings legal or otherwise in my name
3. An explanation of the whole matter and on assurance that our goodwill towards State Bank of India will not be misused against us in future.

I will be grateful for an early reply from your end.

i applied for sbi credit card in the m/o sept.2008. my application no. is[protected]. but till now i have not received my card. what is the problem and when i get?