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State Bank of India [SBI] Complaints & Reviews

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Updated: Feb 23, 2026

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State Bank of India [SBI] reviews & complaints page 303

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Website: www.rewardz.sbi

I got a message telling that my rewards points will expire if i don't redeem them. So i opted for redemption, and, on their website, they asked about my debit card details. I filled the details thinking that it is just a formality. Shockingly, they deducted money from my sbi account in the name of points redemption. This happened on 25th october. I logged a complaint with these people, and they told it will be resolved in 7 working days....

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Customer's name - rajat kumar das
Product name ordered from amazon - knoos men's brown synthetic comfort casual loafers -6
Purchase date - 13 oct 2019
Return date - 20 oct 2019
Date on which refund initiated - 20 oct 2019
Amazon initiated the amount to my card but i still didn't get the money. Amazon sent this reference number (Refund reference # 886532) and told me to fill charge dispute form but sbi doesn't have such policy.
So please kindly respond to this complaint it's very urgent.
Thank you sir

State Bank of India [SBI] customer support has been notified about the posted complaint.

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Address: 121/122 ganj bazar sadar, Meerut, Uttar Pradesh, 250001

State bank of india [sbi] — charge dispute

Meeru tuttar pradesh, india
Seema devisubmit a complaint
To,
The chief branch manager
State bank of india
Main branch

Subject: charge dispute "refund never processed"

Dear sir

A refund of 535 rupees was successfully processed on 25 sept. 2019 to my account. This amount should have been credited to my sbi account by now, but i have not received the refund till now.

I have called the state bank of india customer service and also emailed the state bank of india main branch all the details many times including the unique transaction reference number but nobody has replied or resolved the problem. No action is being taken

I have confirmed with amazon and they have successfully processed the refund

Kindly go through the charge dispute emails, locate the pending refund and follow the path back to amazon's payment processor to locate the refund.

State Bank of India [SBI] customer support has been notified about the posted complaint.

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Address: Ramnagar society plot_4a, Kumbharni vadi, Talaja, Bhavnagar, Gujarat, 364140

I made a purchase o[censored]C in pubg mobile but they showed as the purchase has failed and money has deducted from the account and in my pubg account the uc is still zero i have made 2 transaction to ensure that but i don't got that please help me with that

Here is proof
Thx for INB txn of Rs.220 frm A/c X2410 to Times of M... Ref#IGAHKJHUP7 on 08Nov19. If not done, fwd this SMS to [protected] to block INB or call [protected]

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Today I got deducted 99/- from my A/c as FI txn @csp outlet .Thing is I have not exceeded the 4 transactions from my account this month but used UPI .And I know for UPI there are no deductions.Every month it used to deduct 14-17 and this tym it went to 99 As this is the huge amount I would request you to verify once the details and send me the details of the deduction ....

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This is reference to payment refund done by amazon. The payment was of rs 499. The item was returned on 31st oct, 2019 and the refund should have been reflected in my account till 6th november, 2019 but it is still pending.
Can you tell me the status of refund? The refund reference number for the transaction is[protected].
Also, amazon asked to contact the bank's customer care but the customer care is saying they have limited access to data. Kindly resolve the case.

State Bank of India [SBI] customer support has been notified about the posted complaint.

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Address: Bill+p.I=Pipalibari.. p.s= Nelson. Pin=781338, Nalbari, Assam

It a very important issue that our bank manager maximum time not present in office time.
And also he always went before the closing time of our bank because he has to go his own home which is situated about 70 km from our branch.
And in a non transaction day the manager close the main gate means he don't do any other work apart from transaction.

Plz take a action as soon as possible.

Ifsc code=sbin0009577

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Address: SUTHAR FALIYU,RADHU, Kheda, Gujarat, 387560

Hello sir i have requested for the sbi credit card. Its may be 2 months passed but till date i did not get the credit card but i have received the messages for the statement of the credit card which is already not received by me or did not reach to me. So i am not supposes to pay any type of bills regarding to credit card. And i want to block that credit card plz do need full.

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N

nitin.keswani

from Mumbai, Maharashtra

Nov 8, 2019

Transaction ID: [protected]
Transaction Date: 8 Nov 2019
Transaction Amount: 1770.89
Payment Status: Pending From Bank End
Failure Reason: No Response From Bank

Please refund the amount.

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Address: Panchmahal, Gujarat, 389350

My name is govind bijore and i had ordered allen solly mens plain slim fit casual shirt of rs 796.00 in amazon on 21-october-2019 and after 30-october-2019 i returned this order due to personal reason. And on 30-october-2019 amazon initiated the amount to my card but i still didn't get the money. Amazon sent this refernce number[protected] and told me to fill charge dispute form but when i asked the bank near me to fill charge dispute form they said we don't have such policy you should refer amazon for this but amazon has already intiated the amount. So please kindly respond to this complain its very urgent. My card number is [protected].

Thank you sir

State Bank of India [SBI] customer support has been notified about the posted complaint.

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V

Vijay Dhanjibhai Luvani

from Surat, Gujarat

Nov 8, 2019

I have paid my due of RS. 182/- only for my credit card no. [protected] by online payment system.
So kindly provide me NOC for the same as early as possible.

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Address: Plot No 112, Nyaya Khand-1, Ghaziabad, Uttar Pradesh, 201014

Dear sir/ma'am,

Within one week of receiving the sbi credit card ([protected]), two fraud transactions were done by some body through my credit card in the night of 07/12/2017 at 11.15 pm that time i was sleeping. Next day morning (08/12/2017) when i seen my mobile, i seen two unread sms sent by sbi one for transaction of rs 10000 and second for rs 9999.

I had neither given my mobile to anybody nor told otp to anybody even i seen my mobile next day in the morning. But immediately same day at 11.00 am i informed and checked with bank / customer care then i knew that transaction were really done successfully by somebody with my credit card number.
I immediately asked to customer care to cancel the transactions and block the card. They did not cancel the transactions.

I logged the complaint with :
1. Sbi customer care ([protected]@sbicard.com, [protected]@sbicard.com)
2. Bank’s ombudsman (New delhi),
3. Police station (Ssp office ghaziabad)
4. Consumersathi.com
5. Nodal officer of credit card

Sbi charge back team did wrong investigation and imposed that amount on me to pay. Banking ombuds was also agree with sbi credit card’s statement and said ok.

Credit card no was : [protected]

Thanks & regards
Girija shanker
Mob: [protected]

State Bank of India [SBI] customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2019

State Bank of India [SBI] Customer Care's response Dear Customer, Your concern is o[censored]tmost priority to us and we are trying to resolve the same at the earliest. We request you to not mention your personal details & credit card number including PIN, OTP, CVV etc on a public forum or with anyone. You may write your concerns to us at our official e-mail id at [protected]@sbicard.com.

Verified Support

Nov 11, 2019

State Bank of India [SBI] Customer Care's response Dear Customer, We would like to share that the investigation for the said transaction has been completed.

As per our records, the dynamic One Time Password (OTP) for this transaction was successfully delivered to your registered mobile number and same was used to validate the transaction along with your card CVV, over the internet/IVR.

Considering the above, we regret to inform you that the liability of transaction(s) lies with you.

Kindly note that the outstanding balance on your card needs to be cleared soon, to avoid late fee & finance charges on your card account. Non receipt of the payment may impact your credit performance.

Do note that SBI Card will never ask you for your Dynamic OTP or Card CVV over any medium for any reason.
We request you to be vigilant on the same, to avoid misuse of your Card.

Nov 13, 2019

Updated by girijadba Dear SBI Credit Card Team,
I have already told that OTP was delivered on my mobile and on my email, when I logged complain but OTP was not seen by me. Even message was unread untill morning when I waked up.

I called the customer care in morning to cancel thsese transaction saying that I have not done these transaction.
1. He not canceled the transaction and 2. Told file the Dispute form still money not transafered in his account.
3. I filed the many Dispute form (many times, as customer care agent was always denying dispute form is not OK).
4. I asked to cancel the transaction by mail and call too.

Those transaction could be cancelled but customer care agent not canceled the transaction even always they were asking new dispute form, and telling go to police station. But not canceled the transction.
I done all things but nothing happen. If bank can not cancel any transaction then why bank takes 24 hour to clear the amount. Its happen due to idleness of bank not mine. I had informed in morning to cancel, why not bank canceled. Some times it force me to think that some SBI credit card members are involve in such type of fraud as if first time card holder is using his card in same night fraud is happening. OTP is delivering but not seen by cardholder. After filing the dispute form /complain transaction is not getting cancel.

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S

Sifyuncomfort

from Mumbai, Maharashtra

Nov 8, 2019

In this month only two withdrawal is done SBI is debiting money for Excess DR in SB why?

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Sir, i am abhishek kumar, having a account in sbi, i have a refund from amazon, on 17/10/2019. But still my account has not credited by amount.
I have called the state bank of india customer service many times but nobody resolved the problem. No action is being taken. I also raised issue on cms.

I have confirmed with amazon and they have successfully processed the refund.

Kindly go through the charge dispute emails, locate the pending refund and follow the path back to amazon's payment processor to locate the refund.

The reference number for the refund is [[protected]].
Account no : [protected]

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Address: Gurgaon, Haryana, 122002

Hi,
This is in reference of my refund from amazon.in. The seller intitaed the refund on 31st october 2019 nad it's been 10 days, refund has not been credited in my account.
Amazon customer representative told me to contact your bank bcz it's a default form bank side.
Please look into it and for reference i have attached the mail received from amazon
Thanks
Nibha kumari

State Bank of India [SBI] customer support has been notified about the posted complaint.

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Address: Kushinagar, Uttar Pradesh, 274304

Date:08-nov-19

Dear sir,
I would like to bring your attention towards the misbehavior of your bank employee mr. Amod kumar gaud (Sbi padrauna city, u. P).
Mr. Amod kumar gaud (Branch manager) has harrassed me by intentionally delaying my work, so that i have to visit bank frequently and also he has spoken very rudely to me.
I went to him several times but still he chose not to solve my problem and always misbehaved with me, he always behaved very badly and rudely to me.
I'm very disappointed and afraid that i've to visit several times more to get my work done and i'm not even certain that my work will be done.

I request you to please do enquiry and take action against such employees as he is giving unnecessary trouble to the customers and spoiling the bank image.

Employee name:amod kumar gaud
Employee position:branch manager
Bank name and branch:sbi padrauna city, uttar pradesh
Bank ifsc:sbin0011828

Regards
Birendra kumar singh
[protected]

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Address: 411062

One and half year before i did applied for sbi credit card, but it did not got dispatched.

Six months before i received an sms for renewal charges of this undispatched credet card. Immediately i contacted to sbi customer care and ask for cancellation of this renewal charges as card was not dispatched, under complaint id:[protected].

Also, i want to declare i am using 4 other banks credit card and for any of these i never paid its monthly bill after due date. Also, i don’t have any personal loan.

This issue is impacting my cibil score

State Bank of India [SBI] customer support has been notified about the posted complaint.

Nov 08, 2019

Updated by avinash_nsn Just to add, My mobile number shared while SBI Card Application was [protected].

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S

Saroj Hembrom

from Ranchi, Jharkhand

Nov 8, 2019

Money refunded from Amazon of Rs. 699 with reference no.[protected] didn't credited in my account. Please check the transaction details. So that I would get refund as soon as possible. Thank you.

S

Santosh Kr Dixit

from Varanasi, Uttar Pradesh

Nov 8, 2019

Very poor sarvice bar bar complain krne ke bavjud koi positive response nhi mila maine loan liya tha bar bar complain kiya ki kabhi emi km cutti aur kabhi charge lgate rhte hai ab mai kisi aur bank se loan leker sbi se apna pichha chhuda lunga fir kabhi in futut abi se loan nhi lunga bahut hi jyada khrab service hai emploi koi response hi nhi dete

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Address: Gurugram, Gurgaon, Haryana

Today (7/11/2019) in my sbi account no.[protected], 5000rs debited by online fraud and a person who call me in this mob. No.[protected] and he tell me about cash back 1105rs credit to my phonepe wallet and he told me that i have open my phonepe app and check the phonepe wallet so i have open app and seen the wallet and after that my wallet amount is zero and i have already linked sbi account so he debited 5000rs to my sbi account... So please help me and refunded to my money in my account

State Bank of India [SBI] customer support has been notified about the posted complaint.

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rki302

from Salem, Tamil Nadu

Nov 8, 2019

Total Harassed by loan recovery agents SBI .. that Fellow name Ramki he said, He is bank manager but way of speaking is pakka local .. using bad words .. his phone number is [protected] from AGNITIO PARK KANDANCHAVADY
Address TVH BUILDING AGNITIO PARK 10TH FLOOR
141, RAJIV GANDHI SALAI KANDANCHAVADY
CHENNAI
State: TAMILNADU
Pincode - 600096

W

Winz Becklin Boro

from Imphal, Manipur

Nov 8, 2019

I want to check the deposit in my Bank please let me know how much is it

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Hi
I had placed an order of an iphone 8 of inr 34249 from flipkart on 22 nd oct 2019 with online payment using my sbi debit card. I cancelled the order on the same day and flipkart initiated the refund and by next day which is 23rd oct flipkart messaged me for the refund completion with the refund id. Its been 15 days now and the money is not in my account yet. I spoke with many flipkart customer care executives and i m told to file dispute charge against bank. I then contacted bank
And visited my home branch but they didn't help. They didn't even address my issue well. I contacted again to sbi customer care executive and asked them to file the dispute charge they told me to visit home branch for filing dispute charge so it went like this. I also registered complaint on sbi cms portal. The amount is really big. Request you please address this problem asap. I am also attaching the screenshot of mail i have received from. Flipkart.
Refund id[protected]

Nov 26, 2019

Complaint marked as Resolved

Money is credited

State Bank of India [SBI] customer support has been notified about the posted complaint.

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Yash kashyap.v

from Muzaffarnagar, Uttar Pradesh

Nov 8, 2019

My passbook is mising to a on road

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Dear ma'am/sir,

As i was having a sbi card no.: [protected] till june 2016 after that i discontinue to use the same and make a request through customer care on call to close the above card as soon as possible after payment of my outstanding bills till date.

But unfortunately the card was not closed by sbi credit card customer care and after a long period i got a call from recovery agent for payment of yearly card fee + interested.

I don't want to drag this issue further please close the card as soon as possbile becasue this mistake was done by sbi cards to not close the card after getting card closing request through toll free number.

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Prasanna Kumar T S Thaloor

from Noida, Uttar Pradesh

Nov 8, 2019

Please inform me that what investment it is? Without any information every month Rs295 debited.

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Address: SBI kamptee, Nagpur, Maharashtra

I had placed an order of iphone 8 on 22 nd october 2019 with online payment using sbi debit card and cancelled it on the same day. Its been more than 15 days i have not received the refund in my account and flipkart is saying that they have completed the refund on 22 nd oct. After talking to several flipkart customer care executives i am told to contact bank and file a dispute form. Then i contacted bank they are telling that it's flipkart responsibility to complete your refund we can't do anything. They are just playing blame game and i don't know what should i do now. I have also registered a complaint against bank on sbi cms portal.
Kindly help me. The transaction amount is
Inr34249. I have received the refund id provided by flipkart.

State Bank of India [SBI] customer support has been notified about the posted complaint.

Nov 08, 2019

Updated by Anjali Sachdev Payment reference number provided by Flipkart - RSM[protected]

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[email protected]

from Mumbai, Maharashtra

Nov 8, 2019

I have paid ₹ 6535.4 to my merchant by using phone pe UPI and this amount has been debited from my SBI account but my merchant has declined the payment after decline the payment ₹6535.4 not credited to my account so please help me . my transition id PTM20191020065004015884201910200707 and UTR no.[protected]

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I ordered a product from amazon which i returned and a refund of rs 399 was initiated from them. After calling both customer care (Amazon and sbi) amazon gave a number which was a 4 digit one and sbi demanded a 16 digit number to be able to track the payment. It's been a month. I was told that my money got stuck in the gateway. My sbi account number is [protected].

State Bank of India [SBI] customer support has been notified about the posted complaint.

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Seerkozhi Sundar

Sep 20, 2022

This is one nuisance with SBI every bloody time. Even with UPI payments, it gets stuck if one of the parties has an SBI account. Imagine the chaos that gets created when let's say one of them is a merchant and the other owes money to them. Now no one knows whether the money will be refunded to the source or the destination. Meanwhile the sender and receiver get stuck in arguments in which there is a double edged sword if the sender once again does a transaction and if both payments eventually land in the receiver's account. Alternatively the second time payment also gets stuck and the account of the sender gets emptied. For the last 2 days more than 7k of fund transfer from PayTM wallet to SBI has been stuck because of their retarded technical glitches and PayTM is refusing to do anything till they get a confirmation of failure from SBI. As of nowadays most banks are clearing even account payee cheques within a day and SBI no matter what will be stuck in the 19th century only. Are they to send a pigeon over from their server location to the location of the merchant? Even that takes less than a few hours!

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Address: ganjam,odisha, Ganjam, Odisha

I had ordered prestige hard anodised tadka pan, 100 mm (Rs.#329) and hawkins futura non stick dosa tawa, 33cm, black (Rs.#1280) on 4th october from amazon. Due to some personal reason i returned both and refund issued for both on 11 oct (Rs.296.1) and 12 oct (Rs.[protected] respectively. My refund reference no. Is # 690312. Amazon has already been issued this refund reference number but sbi has not updated my refund in my account. Amazon told me to file charge dispute but i dont know whether sbi have such facility and also i dont know how to do that. Please take necessary steps to process the refund as soon as possible. Its very urgent.

My card number is [protected].

State Bank of India [SBI] customer support has been notified about the posted complaint.

Nov 16, 2019

Updated by cspatro please take action about my complaint as soon as possible.

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