| Address: 1419, New Shivaji Colony, Hansi Road, 132001 |
Dear sir/madam,
Home loan account number [protected] (Pun dev shah), we had taken it in 2004 for 15 years tenure, bank decided the emi of rs.2950 and emi of rs.2950 is being deducting since november 2004, all emi's are on time but bank (Manager, mr. Shekhar and chief manager mr. I. P singh) called us on 06/04/19 in their ndri branch (Branch code 50326), karnal, haryana. They both rudely told us that, our 04 emi's are pending for completing the 15 years tenure but outstanding is rs 1, 41, 715 which is need to be paid immediately in 3-4days,
Against the outstanding we asked them, how is it possible that such huge outstanding is pending where we are paying all emi’s on time and only 04 emi’s are pending from our side and according to emi’s amount how such an outstanding will be recovered. They just telling us pay full amount of outstanding immediately otherwise we will mark it npa account and you will face the bank action.
Again, on 23/04/2019 we visited the branch and met the branch chief manager mr. I. P singh for clarification of outstanding, he told us the emi was calculated by bank was wrong. And you have to bear it or else we don’t know,
Our saving account no - * from which emi's are being deducted is puted on hold on 19/04/2019 without any intimation by branch address: the mall, karnal. This account is also our salary account. Bank made us helpless and no proper justification is given by home branch managers.
We request you to resolve our issue on higher end because our 4 pending emi’s is also to be deducted from this account and we also have car loan which emi is also to be deducted from this account.
Regards,
Sanjeev shah
State Bank of India [SBI] customer support has been notified about the posted complaint.