I had raised a complaint online with ticket no [protected] for my failed transaction while making the payment of Rs 171.00 to TNEB online portal. I was assured that issue will be resolved in 7 days but still I did not get the amount refunded to my account. My question is that why was failed and why does it take 7 days to resolve the transaction problem. Please kindly act immediately and refund my amount. I have attached the screenshot of the transaction in the attachment below to justify my claim. I was expecting an email about the status of transaction, but unpleasant experience with OnlineSBI internet banking
May 16, 2019
Complaint marked as Resolved After follow-up with tneb, payment was unsuccessful because the due date had crossed and after lot of follow-up, the amount was refunded today 16-may-2019. It was painful process to get the refund not happy with sbi
State Bank of India [SBI] customer support has been notified about the posted complaint.
How long it will take don't know.
Regards
Anjani Pandey