State Bank of India [SBI] Complaints & Reviews

My sbi account details :-
Account holder :- parimendra pratap singh
Account number :- [protected]
Ifsc :- sbin0004426
Card number :- [protected]

Payment method : - debit card
Refund method :- original payment method
Email id : s. [protected]@ymail.com

I had made a purchase on amazon for which a refund was processed of rs 1798 for which the refund reference number was 960406, it was processed on 08 january 2019 but was never credited to my account, i already talked to amazon about it but they saying that amazon has already released the refund but it's stuck with your bank, please check this and get this resolved.
This is the email which i had got :-

" — forwarded message —
From: amazon.in
Date: wed, 9 jan 2019, 23:54
Subject: your amazon.in order refund reference number

Hello,

Your refund of rs.1796.00 has been processed successfully on[protected]. The amount should reflect in your account by[protected].

The authorization code (Refund reference number) for the transaction is 960406.

In case you do not receive the refund within 5 business days, please contact your bank’s customer care and mention the above authorization code (Refund reference number). Please remember that you will have to call your bank’s customer care center and not visit the branch for this query.

Some nationalized banks may take more time than usual to credit the refund. If your bank is unable to locate the refund with the authorization code provided, please dispute the transaction as 'refund not processed'. On disputing the transaction, the bank will see a pending refund and will follow the path back to our payment processor to locate the refund.

Hope this helps. Thank you for choosing amazon."

To,
The chief branch manager
State bank of india
Main branch

Subject: charge dispute "refund not credited"

Dear sir

A refund of 565 rupees was successfully processed on 28th january 2019 to my account. This amount should not be credited to my sbi account.

I have called the state bank of india customer service but nobody has replied or resolved the problem. No action is being taken

I have confirmed with amazon and they have successfully processed the refund, reference id of refund amount is[protected].

Kindly go through the charge dispute complain, locate the pending refund and follow the path back to amazon's payment processor to locate the refund.

Credit card application ref. No:[protected] balaji sundaresan.

I submitted for sbi bp credit card 2 months before and a representative by name mr. Raja (On behalf of sbi) came personally and collected all the documents (Aadhar, pan, salary slip 2 passport photo) and said will be processed and sent in 15 days time. Almost 2 months over still no response from anyone. If i call the person who took he just say we are not bothered once taken will throw all the application to sbi card center and you approach them. If i try sbi cards customer center no response. I wanted to know what is the present status of my application, if nothing is going to happen i wanted all the papers produced (Important documents) intact back to me since there is lot of chance to misuse the same by either sbi staff or by the collection agents.
Awaiting for a immediate response on this.
Regards
S balaji

Sl no dt ref no details remarks result
1 sbi irctc card no [protected] non redepmtion of my loyalty points 5897 which amounts to rs 5897/-
2 mail from cms. [protected]@sbi.co.in - 13.02.17 3:24pm ticket no [protected] complaint of ticket no has attended and closed after resolution. Advised to call [protected] /[protected] or visit www.sbi.co.in the telephone nos are of call center and they do not have any clue how to settle or what is the problem. Attended to / closed/ resolution - arbitrary - no communication / details provided as to what resolution was taken. Is it customer friendly of sbi centric. No action by sbi reg resolving the issue
3 called sbi card call center 20.02.17 enquired about redemption of my points, i was told that it will be taken care by shubhyatra & i should mail them reg sending me user id and password. No one from sbi call center told me that my account has been blocked by sbi as stated later by loyaltyprogram, why to direct me elsewhere and giving the true pictutre. Does not call center have the complete picture? "
4 mail to [protected]@irctc.co.in - 21.02.17 5:06pm i have 5815 reward points. Tried linking account no with irctc site but it says my loyalty no does not exist. Sent screen shot of the same. Requested for user id and password for redemption of reward points."
5 mail from [protected]@sbicard.com - 22.02.17 2:29pm interactionid 1-[protected] conveyed that service team will revert within 7 days "
6 mail from [protected]@irctc.co.in - 22.02.17 10:09 am asked to provide loyalty account no which is 11 digit no. It has been clearly mentioned in my mail dt 21.02.17 that irctc site says that my loyalty no does not exist, then how am i supposed to provide that."
7 mail from [protected]@irctc.co.in - 22.02.17 10:43 am says that my account has been blocked by sbi so please contact to sbi "
8 mail to [protected]@sbicard.com - 22.02.17 2.25pm sent above mails. Enquired about why sbi has blocked my account? Enquired why the call center does not give the correct picture and divert the issue or does not call center have the complete picture?"
9 mail to feedback. [protected]@ge.com and [protected]@sbicard.com - 05.03.17 1:18pm service request no[protected] interaction id received through sms id 1- [protected] no reply received till date. Requested to cancel my following sbi cards - irctc platinum [protected] and gold & more [protected] sent physical copies of mails to cmd, sbi and vigilance head, sbi "
10 08.03.17 registered on high priority no[protected]"
11 27.03.17 registered on high priority no[protected] "
12 mail from [protected]@sbicard.com - 29.03.17 11:25pm reg communication dt 27.03.17 himanshi setya - customer service wrote reg taking care of the issue."
Sl no dt ref no details remarks result
13 04.04.17 spoke to call center mahinder singh, manoj kumar sharma, & tanu sharma on [protected] devendra on [protected] and many more many times. Devevdra told me that my account will be activated in 2 days. "
14 mail sent to [protected]@sbicard.com; tanu. [protected]@sbicard.com; [protected]@irctc.co.in; [protected]@sbi.co.in; [protected]@irctc.co.in - 04.04.17 4:07pm every time i was told to log on with my id deepg1959 reg loyalty no [protected] and to go for forget password - it used to say this facility is not provided to deactivated user. I wrote that since i have 5897 points on my irctc platinum sbi credit card i am paying rs 4316 deducting 5897 out of bill dt 18.04.17 due on 07.04.17 for rs 10213/. Requested to cancel both my cards."
15 recived sms on 04.04.17 at 6 pm it said that my complaint no[protected] has been resolved. Called call center quoting the complaint no reg the current status and was told that complaint has been taken care of and resolved. As advised logged into my account but it says again - this facility is not provided to the deactivated user. "
16 mail sent to [protected]@sbicard.com; tanu. [protected]@sbicard.com; [protected]@irctc.co.in; [protected]@sbi.co.in; [protected]@irctc.co.in - 05.04.17 12:12pm mail sent stating all details of sl no 14 & 15 above."
17 called sbi card call center 05.04.17 talked to dipanshu, could not reply satisfactorily, i requested for intervention of supervisor but he did not care to talk. "
18 mail from [protected]@sbicard.com - 05.04.17 02:40pm reg communication dt 04.04.17 kanika arora - customer service wrote reg taking care of the issue."
19 mail to [protected]@sbicard.com - 06.04.17 10:08am reg mail communication dt 05.04.17 wrote a no as nothing was done to rectify the issue. "
20 mail from [protected]@sbicard.com - 06.04.17 11:36am reg communication dt 05.04.17 anubha gupta - customer service wrote reg taking care of the issue."
Sl no dt ref no details remarks result
21 mail sent to [protected]@sbicard.com; tanu. [protected]@sbicard.com; [protected]@irctc.co.in; [protected]@sbi.co.in; [protected]@irctc.co.in - 06.04.17 02:55pm informed that i have submitted 4316/- as stated in sl no 14 above as the last date of payment is 07.04.17. Inspite of my constant follow up and regular calls (Of which i stopped keeping record as it was on daily basis) no recitfication measures was taken and every time i was told that my account has been deactivated and it is being corrected manually. Upon enquiring from loyalty [protected]@irctc.co.in they have clealy conveyed through mail dt 22.02.17 that "you account has been blocked by sbi so please contact sbi" "
22 sms from sbi card - 07.04.17 mssg - acknowledged request no[protected] and conveyed to revert shortly.
24 mail from loyalty [protected]@irctc.co.in - 07.04.17 4:21pm it said that my account is blocked and not migrated on new site. Migration of all user on new site is under process. So please wait. When your account will be migrate then it will be active. Isnt it evident the way the matter is being handled by sbi / irctc. The communication and words itself elaborates the knowledge and sincerity of the person who is handling it."
23 mail sent to [protected]@sbicard.com; tanu. [protected]@sbicard.com; [protected]@irctc.co.in; [protected]@sbi.co.in; [protected]@irctc.co.in - 07.04.17 05:00pm requested to let me be in peace and not to harass me any more as i have done more than what was due from me to settle the issue. "
24 mail from [protected]@sbicard.com - 11.04.17 11:34pm jatin sharma - customer service wrote reg taking care of the issue."
25 mail sent to [protected]@sbicard.com; tanu. [protected]@sbicard.com; [protected]@irctc.co.in; [protected]@sbi.co.in; [protected]@irctc.co.in; [protected]@sbicard.com - 12.04.17 09:44pm requested not to harass me as it has been more than 2 months going merry go round. "
26 mail from [protected]@sbicard.com 20.04.17 6:16pm informed that since it is an escalation desk, all the matters are investigated in detail and the issue will be resolved in 8 days."
27 mail to [protected]@sbicard.com 20.04.17 6:13pm requested to let me be in peace and not to harass me any more as i have done more than what was due from me to settle the issue. Sent all the relevant mails etc to nodal officer. "
Sl no dt ref no details remarks result
28 mail nodal officer dt 15.06.17 reg settlement of issue"
29 mail dt 17.06.17 ref no[protected] reg settlement of issue "
30 mail customer service head (Sbi card) dt 18.06.17 reg settlement of issue"
31 mail dt 18.06.17 reg settlement of issue "
32 mail ceo (Sbi card) dt 19.06.17 reg settlement of issue"
33 mail dt 19.06.17 reg settlement of issue "
34 mail dt 20.06.17 waiting for reply"
35 mail ceo (Sbi card) dt 20.06.17 reg settlement of issue "
36 mail dt 20.06.17 reg settlement of issue"
37 21.06.17 tried logging no use

Hi team,

I tried connecting with the bank through helpline multiple time but none of them are able to give a solution for credit card settlement.

Currently i am going through financial debt where i am unable to do the credit card payment due to this reason i want to go for a credit card settlement.

Request you to kindly connect with me in this regards. Below are the details.

Name: janardhan
Contact: [protected]

Regards,
Janardhan

I had withdrawn my sbi rewards point and purchase rs 543 that amazon e voucher i didn't gets to my email so i complained to sbi rewards customer care they said that voucher is sended to email which i didn't get. So i ask the company form which they purchase the they reply that all the details like my username [protected] and the amount are as i maintained but only the email address that i given at the time of purchase is not [protected]@gmail.com. Then after i call to sbi rewards customer care and conformed the about my email id which is i given at time of purchase is same but the company form which they purchase has different email so i didn't get my e voucher. I completed about this to sbi they told me that we can't do anything so please help me in this matter.

I have been told by sbi credit card that i have multiple cards whereas i own only one card. They have been charging me since last 3 months without any reasons. Their agents lied to me for higher limit and tricked me into making another card. But during verification i was told that i won't be having higher limits so i asked them to stop the process. But after my clear instructions they still made the card and never delivered to me. They are only charging me and are also hesitating to listen to me.
This is the only place where i can get proper justice. Hope my problem would be looked after.

What is this i buy a moblie and iam paying emi in bajaj office for this # date to date time to time without fail and again they debbited 295 rp and they telling to ask sbi branc and they telling i dont know then is responsible for this... Really its fraud how can they debbited without any reason man.. Plz i request slove this as soon as possible

I sunita kumari account holder is sbi, sir my account balance become 4 rupees only. Because google* me me *help deducted money from my account without authorisation. I also blaming bank which system is not right. How can my account balance become 4 rupees. I never share otp or password to any person. I never use online banking. But i installed sbi yono apps. & found fraud transaction. Then i created online transaction password. Sir please help refunded my money.

I did cardless transaction of rs. 10000/- through sbi cdm (Bank details below). The screen displayed correct beneficiary and the transaction receipt too got generated successfully. But, the amount was not credited to respective account number (Mentioned below). I request an immediate action on the same.
My contact no. [protected]
Amount - 10000/-
Benf. Account no. - [protected]
Date - 02/18/19
Time - 13:32

Bank: state bank of india

Address: dist sabar kantha, gujarat 383315
State: gujarat
District: sabar kantha (Click here for all the branches of "state bank of india" in "sabar kantha" district)
Branch: modasa
Contact: ip-150823 tel[protected]/243703

Ifsc code: sbin0000429 (Used for rtgs, imps and neft transactions)

Branch code: last six characters of ifsc code represent branch code.

Micr code:[protected]

I got a call saying call from sbi n that m getting free add on cards that too two of them. She took my date of birth, my address n my brother n sister date of birth n contact number.

She then said I will get a confirmation call I didn't receive any call or text then checked the number on true caller and it says fake sbi call. The number is[protected].

Please check this n call me

One person call me with mobile number [protected] and says your new atm card came in your bank but i need one any atm card detail for confirmation and ask atm number, cvv number and OTP i said all things and debited my 15000RS from account proof for this case is criminals mobile number, call recording please solve my this case and find criminal quickly

I am not satisfied with your inquiry. When I had not done this transaction then why should I pay it

Again, investigate the case. You've got a mistake somewhere.

And on the next day of the $ 200 transaction, there was an attempt to do another fraud of $ 20 on the credit card which could not be successful due to a credit card block and I did not even made this transaction

I had blocked my card. You can see in your records that I talked to your customer care officer and I had filed the complaint on this subject at the same time.

Look, I have been seeking your support. Please do cooperate with me, otherwise, I will have to file a complaint against it in the National Consumer Court

I wish that the matter should be settled in between. I do not need to do this, please cooperate with me and you will have a very valuable relationship between you and me.

You have to check my payment history. I have always paid my bills on time and will continue to do it but I will pay the money only which I have used, I will never pay that money I have not used.

Thanks

Despite the completing all the formalities for getting my brother's name stricken out from my bank a/c, my brother's name has not yet stricken out from the same a/c by branch manager due to having personal enmity with me. she may go down so low, I cann't imagine. My pension has been put on hold due to my brother's name being added in the same a/c. I could hardly succeeded in getting my brother agreed to do the same all the my efforts went in vain. No body is helping. I have been making complaint in this regards to all the higher authorities but all my efforts have been nullified by the branch manager. I again request you pl help me in this regards
Regards
Ompal Singh
[protected]

Transaction id - p1902112259160980982763
Utr number[protected]
Account number of sender bank of sbi-[protected]
Not credit the amount account number -[protected]
Amount 10000/- transaction date-11/02/2019
Please help to me refund my money
Animesh roy mobil number-[protected]
I had called for this issue so many time phone pe customer care & sbi customer care they are not help me sir please help to refund my money.

I already thru complaints ki 05/12/2018 from your side fake call call and purchase the same and now its is bill amount is 13000 above i told all ready u closed the credit card bcaz not using anything why should i purchase so much 7000 ka purchase.. And all ready destroy the card and not getting proper call. I told u ur bank is fake now and u should stop the fake call na. I told so many times not used and to bhi i can pay sum rs but no call back and asking credit card no bt i dot have. U plp send ur excutive to collct the money that time also ur ple saying ki not availble.. This is not gud and a/c given from bank they also not support the same.
Thanks

Dear sir,
This is to draw your kind attention that i had never ever used my atm card for the transactions beyond the limit. Still an amount of rs. 59 (Rupees fifty nine only) has already been deducted from my account no-[protected] (Cif no.-[protected]) on 7th feb'19 on the head excess dr in sb issue.
Kindly look in to the matter and do the needful to get my deducted amount return back at instant and confirm please.

I am afamily pensioner of tusra branch dist-balangir state-orissa my family pension document was lost by accountant of tusra brncha and say me once again i submitted i once again submit the document but this recent document was once again lost by accountant my family pension was not sent ho one and half year delay of my pension.

Please take necessary action otherwise my all family member take suicide infront of sbi tusra branch and responsible of all this is state bank of tusra branch 02133
Regards
A
Pensioner
Annapurna budek

,
The Chief Branch Manager
State Bank Of India
Main Branch

Subject: Charge dispute "Refund never processed"

Dear sir

A transaction amounting to 5000 on the 30/11/2018was success the amount was recavier debited but never refunded. The transaction was done via phonepe and they have confirmed technical issue from sbi due to which this happened, I'm attaching the mail I received from them.

I have called the state bank of india customer service/mailed at support.[protected]@sbi.co.in and also registered at SBI CMS with all the details many times including the unique transaction reference number but nobody has replied or resolved the problem. No action is being taken. The only thing they customer service told me was to escalate it to the GM, which I have mailed as well.

I have confirmed with PhonePe and they have successfully processed the refund

I'm attaching the mail received from PhonePe, the mail I have sent to SBI UPI the 4th time and the resolution message I received from SBI.

Please understand the effort people put into earning and do the needful at the earliest.
mobile [protected]

Dear sir,
We would like inform to you that i am sbi customer dt. 11-02-19 we with draw amount rs. 3100/-kotak mahindra atm at machavaram down vijayawada location.
We withdraw amount machine not despence but my amount debit my account we complaint sbi call center dt. 11-2-19. He is give ticket no[protected]. But today on words not credit amount my account.