| Address: MOHAN PALMS , B-602,6th FLOOR, SHIRGAON , BADLAPUR EAST, Thane, Maharashtra, 421503 |
Dear sir / madam
This is in refrence to my pension debit card at sbi account ambernath branch
I have withdrawn rs 10, 000/- on the 28th dec from the above account for which i got the cash from the atm, after this transaction i again wanted to remove rs 10, 000/- for which the atm showed a message that it was sucessful but cash not received transaction details for both - 83622
Hence i just left it, later after a week i updated my passbook wherin i got to know that on the 28th jan there was a 02 transaction shown as rs 10, 000 /- withdrawn twice from the account which is not so as, as explained above.
I immediately spoke to the sbi callcenter mr azmal and lodge a complain on the 9th jan 19 complain no [protected], mr azmal informed me saying that the complain will be actioned within 7working days
Again on the 18th jan i spoke to the call center mr chetan informed us that from the above issue the money has not yet reversed
Mr chetan from the call center has adviced me to go to the branch and speak to the bank as the complain from the call center has been closed and the supportings of this transaction has been sent to the bank
On 19th jan i went to bank to check about the above issue, wherein they have asked me to give a written complain on the same, the written complain was submitted to the bank on the 21st jan 2019
Kindly intervene on the above issue and get the amount of rs 10, 000/-credited back to my account at the earliest. Please note this is my pension account and i am dependent on it... Please help
My account details are as mentioned below
Name - mrs louis mary rajammal
Account no is [protected]
Ambernath branch
Look forward for your revert on the above asap
Regds
Mrs mary rajammal louis
Mob no – [protected] / [protected] / [protected]
State Bank of India [SBI] customer support has been notified about the posted complaint.
I request You
Thank You
Pradip Ramchandra Soni
From.Maharashtra
Kalmeshwar-Nagpur