My name is abhijeet kumar mandal, i have an ongoing car loan at state bank of india, marar branch, ifsc - sbin0016008, loan acc no -[protected] for rs 4, 42, 000.00 for which i am paying an emi of rs 7111.00 regularly on 20th of every month starting from 20th july 2018,
I have never missed payment of any instalment and i am always maintaining sufficient balance on my saving account for payment of my emi instalments.
On 11.12.2018 i got a call from one of the staff of sbi marar, he said me to submit the copy of my rc (Certificate of registration) to the branch as an audit is going.
On 13.12.2018 i visited sbi marar to submit the copy of rc where i was told by the branch manager that my loan account is irregular by rs 16000 (Approx), i got shocked to hear that because i was paying every instalments on time. So i told the branch manager that if i am paying every instalments on time then how is my account irregular, for which he said that since my rc copy is not submitted so i am charged a fine of rs 2950 every month.
I told the manager that my rc was issued in july and i have not been informed by anyone to submit it, i was informed to submit it on 11.12.2018 from the bank when they had to go through an audit.
I insisted him to revert back the charges for which he said he cant do anything regarding and i have to pay the irregular amount.
I had rs 7117 in my saving account maintained as on 13.12.2018 for the upcoming emi on 20th december and rs 7000.00 was debited from my saving account on 13.12.2018 to adjust the irregular amount.
The summary of charges are as such
30th june – part period interest – rs2631.00
31th july – interest - rs 3398.00
31st august – interest rs 3369.00
30th september – interest rs3234.00
5th november - rc copy non submission - rs 2950.00
5th december – rc copy non submission – rs 2950.00
Sir
I have paid all my emis and have always maintained sufficient balance in my saving account every month to pay the emi, if i have to submit the rc copy then information should have been provided me in the month of july 2018 but the bank informed me in december when its their time for audit.
It is a scam going on.
Since i have calculated salary and calculated budget for all my expenditure so this activity from the branch is not less than “ extortion”
Since i have paid all my emis on time so i request you to fix the irregular balance and revert back the charges.
State Bank of India [SBI] customer support has been notified about the posted complaint.