| Address: Vadodara, Gujarat, 390011 |
Hi
I had made atm transcation on date of 9/10/2018 at around 10:00 pm, while making transaction atm working fine but as enter the withdrawal amount and hit next button suddenly machine shown me welcome screen and i haven't received money, i thought it may be system glich may be machine dispense the money, i waited there for some time no money has been dispense and i also checked my account statement on as there machine was not printing slip and there was no affect on my account but next day morning at 6:30 am, i received sms from sbi the money has been debited how can it be possible, so then i contacted to sbi atm service they told me to wait for 2-3 days, it will be reversed but nothing happened so, i finally made complaint on 13/10/18, told mw to wait for 7 days, i waited but till now almost 24 days passed no process every time called they told me to wait for some more days, finally today visited my brach met the manager, there was also no help, and he said he can't help me in this i have to contact to atm customer care, i really dont know whom should i contact to resolve this issue.
Kindly, help to get this issue resolved.
Thank you.
Regards,
Keyur lahute
[protected]
[protected]@hotmail.com
Sbi atm compliant no : [protected]
State Bank of India [SBI] customer support has been notified about the posted complaint.